Dropping off an Amazon package today was easy and quick. Mom loves to buy things and then return them so this was part of the errands this afternoon. The parking was decent in this shopping center parking lot - bigger vehicles will have challenges. The store is tidy and organized so it was a piece of cake to pop in, wait to hand over the package, get a receipt and be back on my way. [Review 404 of 2025 - 2049 in Florida - 23966 overall] read more

The UPS Store - UPS Store, 4600 Summerlin Rd, Fort Myers - Shipping Centers Near Me - Fort Myers, Florida

This store is run by absolute thieves. I asked my father to ship a package for me that normally costs $20-$25. They took advantage of the elderly, convinced it needed to be repacked for $50 and charged him in total over $300!!!! I called to complain and they said that they charge whatever the system says, which is a total lie. They make up shipping and packing rates to rob people. STAY AWAY!!!!! read more

They stole my package. We sent it Express and it never left the store and the manager was the rudest person I've ever encountered. The manage offered no help other than staying it wasn't her problem... It is now read more

The worse place ever !!! on Thursday 5/22/2025 the employee name Nick with employee number 340573. He stole my package. I called UPS directly and they mentioned to me that I had to go and talk with the people on the store. I went and they told me to report the package as lost, and that I would get back $100 dollars. what was inside the package cost me $468 dollars. the employee never asked me if I wanted to have an insurance on my Package either. Please go to fedex or another place where they can help you better. Last thing is that when you call ups directly they don't do anything to help besides filling a claim and tell you to wait. read more

The Desk people need to take a class in Customer service. Does the owner not care?! They all are abrupt and rude. Very short and not friendly at all. The young man particularly is rude. read more

Can't emphasize enough of how bad the customer service is here. For such a simple job these people are so rude and bitter.

I went to this store today (4/28/2025) to have my IDme verified using the fingerprint machine and the young lady working immediately assisted me in coping my documents sent to the Veterans Administration. She was so friendly and knew how to insure my Ids was properly entered. This is the second UPS store I had to use for this action and they were 100% better than others. This is what I call customer service. read more

I have used this UPS store at Colonial & Summerlin on occasion since 2013. I have experienced the employees to be courteous , efficient and knowledgeable. I have used the notary service several times without problems. I appreciate the services I received here, thank you. read more

Racist and Bad Attention. I went with my parents to leave a heavy box in Colombia through the company in Texas of medical supplies where I am a Sales Manager. When I entered and said hello when I saw that my parents spoke Spanish, he made a bad face and did not want to attend to me, when entering the boxes I opened the door and told me that I could not leave it open because the air came out, that he could not attend me if he did not have the phone number, I had a Customer Service letter authorizing my shipment with our corporate letter. She was rude and left me alone at the reception until another colleague of hers arrived and said that if it's corporate really pay by credit card or debit and good luck with her, without knowing that I spoke English. DO NOT GO there are other UPS in the Zone. read more

0 stars, worst customer service ever, just bad. I have to add more charcters, but really what can I say other then they are terrible and clearly hate everyone. read more

I really wish that we could leave 0 stars. This location has some of the worst customer service that I have ever experienced. They are rude, sarcastic, and unprofessional. I move to the area 11 years ago. This location was the best until about 4 years ago. Then everything went to crap. The manager needs to get a grip on their employees and the way they handle their customers. Until then I highly advise steering clear of this location. read more

Quick and easy way to return those Amazon faux pas. Just fill out Amazon return form in advance, show then the scan code, done.

Wish there were negative stars. Worst customer service EVER. Never a thank you. Never a smile . The nicer you are to them the colder they are to you. No customer service/people skills. Personally have been treated with utter disrespect and bullying and have witnessed others being treated with what feels and looks like discrimination. It is always done by an old lady worker with red hair dye. Never smiles. Never happy. Never kind. Always makes people feel unwelcome and uncomfortable. Not sure why the owner would keep someone there who is hurting his business / hurting his customers. It appears based on all of the other complaints the severity of her actions aren't being taken seriously as she is still working there and still in position to be mean to people... doesn't make sense. Seems like the owner is always defending rude employees in the bad reviews.... read more

I've come in to this store multiple times and every single time I feel like I'm walking on egg shells. They staff is unfriendly and seem annoyed by the fact that you are sending something. They also openly talk in front of costumers about messing up orders and saying they don't care.. don't recommend. read more

Do not use this store. An overnight package was in transit for 13 days and they said I don't know what to tell you. We can do nothing. There was a manager supposed to call me back multiple days who was "sick". Never called. I finally went there and they don't have a manager. They have no ability to call UPS or handle any issues. read more

I visited the UPS store today on Summerlin January 10, 2023 super rude lax customer service. I will definitely find another location to deal with. While I was finding my codes from Amazon to make my returns. I very politely let other people in line to go ahead of me. The girl behind the counter was so rude and pretty much told me to leave until I had all my codes on one simple page. I think she should find another job that does not deal with customer service. She gets a big F in my book. UPS management I hope you figure out the situation and hire more professional people. I will go back tomorrow to return something to Amazon. And I will give her name and see what her attitude is tomorrow. I hope UPS take a good look at who they hire. read more

Poor Customer Service! Would like to complain to Corporate Office. Was overcharged for cardboard box and was not treated as a customer should be treated. I have used them for 5 years but this is the last time I will ever use their service. First, was told they do not ship cologne or perfume, ( which is ridiculous because Amazon ships all the time). After dealing with that then they left my Christmas items stacked up on box and was told they will box later. I asked them how will I ensure that my items are not lost if they fall off box and put in someone else's box. Rudely I was told it's insured, so I told lady I need to take a picture of every item to have proof. One lady rudely abruptly said give her a box let her pack it herself. So they gave me a box. I was charged $28 dollars for the box. This is the first time I have ever been treated this way from them, but both girls were new to me here. Never shipping again there... read more

The staff just let someone cut the line while there was a long line waiting outside the door. When i asked how could she cut 4 people in front of her, then i got attitude from the staff, not even saying A WORD to me when i dropped off the return. Even though i said thank you in the end, still not a word from her mouth. Never had this experience before. The world is short staff, but letting that people working is ruin the place read more

They have very fast and knowledgeable service. They served 6 customers in 10 min, while keeping covid safe. And for you Office Space fans, they have some interesting swinglines read more

WORST CUSTOMER SERVICE! Unfortunately this is the closest location to my house. This doesn't even deserve the 1 star, please go to the next location if you wanted to be treated right. I sent two packages with my elderly father. I called the store to confirm 10 minutes after my Dad left the package. The lady that answered was condescending, rude, and blatantly hung up in my face. I asked her to confirm if she scanned my package per Amazon was able to drop off without a box with only a QR code. She yelled stating she has been there since 10am and has over 700 package. WTF? You cant confirm a receipt of an item from 15 minutes ago. She hates her job and the people that need to utilize their services. I had to report it this time because I've had enough. Previously I called to get information on Notary services she told me that they cannot stay past 4pm for me, I came into the store at 6pm and was able to Notarize everything without issue. Please UPS hire happy able people you will go out of business with the quality of service from this lady! She clearly hates being there. read more

I had a driver take a package to the store without my being present. Alexis handled my complicated order like a pro. Prompt, friendly, knowledgeable. Thanks ever so much ! read more

Worst attitude I've experienced in a long time from a customer service employee. Went in to return Amazon items, was told to pack in a padded envelope, when the directions do NOT state that I need to. She then said, "see all bullets in instructions BLAH BLAH BLAH". She actually said blah blah blah. She rolled her eyes after I asked her to clarify, and she walked away from me. Very rude. I am aghast at her rude behavior and am shocked she is allowed to work in the service industry. read more

Inconsistent business practices, paid $.25 for 3 pieces of paper about a month ago, printed off 3 pages again today and tried to charge me $9 because they had barcodes on them. $3 per page for black and white? Thats ridiculous. Better part is, i asked if i could use the computer to print and they said it was fine, after using the computer with no signs posted anywhere with prices, they tried to justify their $3 per page for printouts because they did not charge me for the computer time. read more

I returned two items in one box this morning which is how they were mailed to me. I questioned how the label would show there were two items in the box I was returning. It was me that did not understand but I was told to contact Amazon. I needed a little help. Was the only customer in the store. When I go in to the store in the past I notice how there is never a smiling face or a welcome from an employee. I will drive a little farther and go to the store on San Carlos. I want to come out of a store feeling good. read more

If I would give this store a zero star I would. You have a notary working at this store that has no idea what she is doing. I come in the store every two weeks. And every single time I see her she asks irrelevant questions about my paperwork. I own a cleaning service and for me to pick up my check I have to have a paper notarized that I will accept funds. Your notary says "How do I know these papers are for you" because I sign my legal name on them?! And you write my identification down on the paper. She then refused to sign my paper and claimed I was talking down to her just because I stayed the obvious. I am the one signing, you have my identification. She apparently has no idea what she's doing. And I just wasted my time waiting in line because there is the same two workers in there taking their sweet time. This notary needs to lose her license. I have never met a notary that is completely clueless like that before and I see a notary every 2 weeks I have been for 6 years. Absolutely ridiculous. And then to refuse me services when I'm a paying customer. It is not my fault you don't understand how a notarized paper works! I look forward to talking to a manager. read more

I am a business customer this location is not good at all they never answer there phone they never open up on time it's 9:14 on Saturday July 17 2021and the store is not open read more

worst customer service ever, I had to get a super big heavy box I asked one of the key if she could help she said no then I proceed to ask her if you could at least open the door for me she said no that's not my job. they were so rude I couldn't believe it. read more

Called for notary. Showed up, super helpful. We could scan to email also. Prefect! One stop shop.

This location is wonderful. Everyone is very helpful and friendly. I drive past other shipping, printing, and mail stores to use this one. I don't review many businesses unless there is a compelling reason, either good or bad. This is definitely a good one. They go out of their way to help me or at least say Hi. I highly recommend this store. In most businesses its the product and the people that keep you coming back. This store has both! read more

I brought in a package that had to be in Ohio by Friday, it was Tuesday am, I paid and bought the suggested delivery needed when it never arrived I was told "oh that's the holidays for you" in tracking my package on Saturday it showed it had been sitting in Jacksonville since Wednesday. I am writing this review on the following Tuesday it still has not arrived, this was very important to me that the package was in Ohio with the owner on Friday after many calls I am still getting nowhere or reimbursed. DO NOT USE THIS FACILITY read more

Had some items I needed printed. It took me less than 3 minutes to log in and print. I was charged for 30 minutes and paid $2.50 to use their computer for 3 minutes. Not a lot to break the bank, but the sign said it was $2.00 and $0.30 after.. So where did $2.50 come from? My receipt says 30 minutes as my time. Sounds dishonest. I don't recommend this location. read more