If you need fingerprinting for employment registration or a background check, I would recommend…read morechoosing a different UPS location. This store appears to simply provide the fingerprinting equipment for the third-party company offering the service, but the staff take a completely hands-off approach if any issues arise during the process. Since technical problems or questions can occur during fingerprinting, I expected at least some basic assistance. Instead, when I asked for help, I was simply directed to a generic technical support phone number posted under the desk and left to resolve the issue on my own. Based on what I observed, customers seemed satisfied with the store's traditional shipping and mailing services. However, my experience with fingerprinting was disappointing, especially compared to other UPS locations where staff were much more helpful and willing to assist when problems occurred.

Over night letter over a month ago, took 4 days . Filed a claim !! Over 3 weeks no refund!! I'll…read morenever use this location again!!

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

My fav FedEx I pop in do my self service drop offs and get out in a couple of minutes. Staff is…read morealways friendly

The staff here is amazing. They were incredibly patient in helping me get my order correct and then…read morewhen I went to pick it up, they were also very friendly and even recommended a place to go for lunch.

Looking for a convenient mailing spot in Westhaven? Check out this fantastic local shop! They…read morehandle all your shipping and greeting card needs, plus they have a wonderful small selection of books and novels. The staff is always friendly and eager to help. Huge thanks to Susan Stark for running such a top-tier local business--and a special shoutout to Moishe the Black Lab for making every visit the absolute best! Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

These people are so nice and helpful!! Great experience! Definitely would recommend! They also have…read moreawesome Birthday, etc cards!

This review is for the 810 Oak Meadow Dr Franklin, TN location.3…read moreMy mail carrier hit my mailbox on 1-16-26. I was out of town and spoke with him over my ring doorbell. He said they would be back to repair it. Well, the repair was a silver screw to hold the wood piece that was broken off the post and mailbox door doesn't close tight. When there is a heavy wind or rain door falls open and mail is wet. I have contacted this location a dozen times. I have spoken with Cory once and left multiple messages that were not returned. Went into the office and spoke with Eden which I thought was going to help but after multiple attempts, that did not pan out either. As of today 4-9-26, my mailbox is still not fixed. The USPS system is awful!!!!

Long lines but great service. They need more help USPS! Folks are very helpful and have answers for…read moreall your needs.

Went there today after registering for an appointment 1 week ago for fingerprinting. Had a date and…read moretime. Had email confirmation. They could not find the appointment. One guy was very, very nasty and tried to loud talk me. They tried little to help me trouble shot the problem. I left frustrated and upset. If you need fingerprinting sign up for some other place. Their customer service is horrible. I called the company that needed the fingerprinting from me and told them of the problem and they suggested make an appointment at the Nashville site and not to go back to the Franklin, TN site.

This is hands down the best place for anything postal-related! The ladies here are always so kind…read moreand helpful every time I come in. Thank you for your amazing servic

It's a one and done .... All mailing , packing , faxing , my favorite place to get r doneread more

Sent a few boxes recently but there was an abundance of rude behavior, rude language, and…read moreunwillingness to be helpful. The only thing the women working there needed to do was listen before speaking. I will travel twice the distance to never use them again. Please be cognizant of who you employ or how customers are treated. If your P&L is upside down, I can certainly tell you why.

I have a mailbox here. USPS confirmed delivery to my box, but the store did not put it in my box…read more Employee just shrugged his shoulders and suggested I contact USPS. How convenient! Made little effort to see if it was misplaced in another box or checked around. Don't recommend getting a mailbox here!

Love this place. My only thought is - where are holiday hours listed?! I drove all the way here…read moreand you're closed at 2pm on new years when it says 4pm on yelp. Usually place post changes for hours.

Came in to do a quick drop off load that they were open on Sundays. It helped make my travel home a…read morelittle bit lighter. Great staff a very pleasant and engaging

This was my first time utilizing this UPS location to return some things from Amazon and I was so…read moreimpressed by the customer service and how quick they were! Such friendly workers who greeted me with a smiling face when I entered and helped me get my items returned smoothly. I was in and out within a couple of minutes with how smoothly they had things going. 10/10 would recommend this UPS Store!! Thanks, UPS team!

Absolutely lovely people! I had a last minute "work emergency" where I needed very obscure things…read moreprinted and they got it done for me within the hour with excellent quality and customer service. I'm so glad I found them!

Very good at what they do and great to work with. Always able to answer my questions. Nice people…read morewho are very helpful.