I love this store. The location is right by my house, the hours of operation make it so convenient to go when I need to go This is my number one location to go to send packages and or return Amazon purchases. They make it so easy. You always get in and out right away, the employees are always so helpful and nice and knowledgeable about any questions I may have. read more

Customer service was absolutely horriffic. Never dealt with a business that has girls behind the counter that are rude as they were to us. Will definately be taking our business elsewhere! read more

I went to UPS for shipping, Samatha waited on me and I couldn't have been happier and surprised how professional, happy and courteous she was during the transaction. Haven't had a great sales experience in a long time and I would say she is the best I can remember. I highly recommend Samantha, but the price of the shipping was extremely expensive! $57 to ship documents and set of keys that weigh 1lb 2oz. $47 for shipping and $10 for Fuel! read more

The staff are all so helpful and patient with me and my difficulties! I truly appreciate them!

Came by here the other day and made some copies of some stuff and the gal that helped me was wonderful. I was having some issues with the machine and she got it going very quickly. UPS store is always a great place to come to. read more

It's a clean helpful store fast pace location everyone is helpful and friendly easy to get in and out location

More than once I've come to this location and it's closed when their sign and online states that they're open. It's 8:53 on a Friday morning, I've been sitting here since 8:30 (the time they're advertised to open) and have watched 20 people pull in, get out of their cars and then walk away because they're still closed. There are people sticking packages into the handle of their door and walking away. Seems like a normal occurrence at this location. Very inconvenient to those who are running quickly by on their way to work. read more

The UPS Store - Packages in the door because they're still closed at 8:56am - Mailbox Centers Near Me - Fresno, California

Service was excellent. Paola is amazing. She provided exceptional service and did everything she could to help me get all my printing needs met all while running the store smoothly! read more

My first time here, I just needed to fax some paperwork and came in here. The employee was very helpful and also offered me a cover sheet. She was very fast and efficient, also kind. She gave me my confirmation page and made sure all was in order. Also had a basket of Halloween candy at the counter lol. read more

Customer service by an employee that is rude and wants to get out of there when time is almost up will not be back

Sending back a return. Requested to do it this way. Workers are masked and kind. The store is safe and clean and it is very much practiced. The worker was very kind and helpful in letting you know how to get the return done correctly. It was returned successfully! They also have really cute keychains to tease you with! ;) Bought! Wished a good day upon leaving too! =) Good service and store! Recommended! read more

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Well trained staff with good customer service. Very convenient location, just wished they opened earlier.

I had two different interactions with this young lady today. Walked in this morning at 10 AM. Walked up to the counter young lady behind counter (long black hair and no mask) told me that "notary services aren't available until after 12pm. I asked her if she was a notary she said "yes, but I don't do notaries when I'm working alone." Also told me that I would have to come back after noon time. She did not have anybody else waiting for services in the store at the. She was very rude, unprofessional, snarky, unwelcoming and just completely unpleasant. I then came back in to the store at about 4:45pm today and encountered same young lady. No smile, no hello, no greeting and simply looked at me, recognized me from the morning and said "notaries are done at the back table". As I was getting my items notarized, I overheard her yell to the line of customers (3-5) that "there is also an Amazon return kiosk that they can use". I found this extremely offputting as taking Amazon returns is one of her responsibilities at the store. I'm really not sure where customer service has gone in this country however, this young lady has a lot to learn when it comes to providing excellent customer service in my opinion. I have over 30 years worth of customer service and dealing with and making people happy in my past. If I had had any type of supervision role over this employee she would have found herself in the unemployment line. Seems customer service has left the building. Too bad for the owner of this UPS store. read more

I'm glad to know this place is open right now. I usually do all my Amazon returns at Kohl's. But with everything going on right now they are not open. This store is clean and most of the employees are cordial. read more

The UPS Store - Areas clearly marked where you should stand - Mailbox Centers Near Me - Fresno, California

I go in here all the time for business shipping and everyone is always great. Today though I had to get notary done and some legal paperwork and I was a confusing mess lol but Paola helped me the whole time and was just absolutely amazing! Everytime she helps me she is always kind and has a smile on her face. I purposely come to this location because of the service. Definitely recommend! read more

Very efficient. We needed Notary service and faxing service. The staff was professional and friendly. The store was very clean and well stocked. Good price for all services. read more

I come here frequently and often to drop off Amazon returns. Why here and not elsewhere? Because the service is quick and efficient! Even if there is a line, I rarely have ever waited more than a few minutes to make my return. Most times, I'm in and out in less than a minute. But what impresses me most is the service. The workers always greet me immediately, are kind and friendly, stay masked and always thank ME before I can rightfully thank THEM. Their customer service truly keeps me coming back. Thank you! read more

Always helpful, super convenient location and process for shipping. It has always been an amazing experience read more

The UPS Store - Always helpful, super convenient location and process for shipping. It has always been an amazing experience - Mailbox Centers Near Me - Fresno, California

I've written a review here before but had another noteworthy experience. Shout out to Xochitl for helping me beyond the call of duty. She went to my car and measured some items I needed to purchase boxes for. They were on the heavy side so it was a big help. Then she was willing to box the items themselves after I purchased the boxes to prep them for delivery. It was a real pain the ass to get that stuff shipped out but this UPS store and Xochitl made things a lot easier. read more

So far they have made every transaction smooth for me. The staff tends to look and give off a happy vibe. It has been very helpful to have keys made here. Grateful for ups being at this location. read more

What a great experience. First and most important, Ivy was exceptional. I brought in my ATT internet box to send back to ATT. She took care of it for me immediately. Most important, she had me take a pic of my shipping receipt. Turns out, ATT tends to lose these things and if you can't prove you shipped it, they will make you pay for it. And I did lose my receipt. So, kudos to Ivy, and her spotless store. read more

Worst experience ever for UPS Store. J***n didnt know what the hell he was doing and female employee

Awesome experience Mia went above and beyond the call of duty, I was returning some Amazon packages & I was lost and forgot my glasses, she stepped up and helped me, very patient and kind, I wish there were more costumer service people like her, she is going to be very successful read more

Paola is the only reason I still have a po box here, I was leaving UPS for USPS (much cheaper) and she stopped me. She has really turned the staffs attitudes around when I have complained about it several times the past. She is the reason I still over pay to have a po box with UPS vs USPS. Any company should be proud to call her an employer. read more

Fast and easy service. Great customer service, everyone was very helpful. I will use this location again.

Every time I go to the store whether it be with a difficult shipment or some thing more on the simple side, I always get the best customer service. The manager is always helpful and always welcoming in my experience. read more

Love this ups store I return a lot of stuff from Amazon and they are fast and quick. It gets a little busy in the evening before they close but you don't even wait there that long. I do love this store and the hrs works good with me. read more

The staff here is friendly and helpful. I've been in several times needing help shipping off my packages and the staff is always quick to help me out. They have helped me box things and pick out the right box or envelope. They are always friendly no matter how busy they are. read more

I posted on the wrong location previously! I'm not sure how this store is, but after posting previously the owners contacted me to check in on how my service could be improved and that they believed I may have the wrong locatioj. They were right. 4 stars for being great with customer service and actually taking the time out to ensure their brand name was not tarnished. U go ups store of North fresno read more

I had a shipping need that was complex and I walked in with 2 large boxes Amazon only gave me one label. Heather helped me out and came up with a solution. I was in and out so quickly and she took care of everything. Made a stressful day easier. read more

super disappointed in the UPS location!! twice within 40 days they failed to get my package out after paying the fee for overnight shipping !! The latest fiasco I paid for overnight shipping and my customer never got the pac because it never made it on the truck!! In fact the next day it was still at this location and hadn't been shipped at all!! They told me to contact UPS because they were only a franchise so I had to drive to the UPS hub where they told me I got the package there at 6:30PM when I actually had it there at 10:15AM!! My customer was extr upset with me because the product was need ASA!! I highly advise you to never use this location and use FedX in my experience dealing with shippers they haven't let me doan!! read more

Faith was great and super helpful over the phone even when they were moments away from closing. She went out of her way to provide me details about my package for at least 15 minutes. Great service read more

Went into The UPS Store this past Monday afternoon and had a wonderful experience! Paola was so sweet and walked me through an amazon return. I accidentally clicked a Kohls drop off and she happily helped me change it to a UPS drop off so that I wouldn't have to go all the way to Kohl's. Thank you Paola for being so kind and helpful and thank you The UPS Store for having such a wonderful employee! read more

I came into this store for the first time yesterday. I was greeted as soon as I walked through the door, very friendly and helpful staff. I needed some prints cut, 4 different files and a few different sizes. Ivy was very helpful when it came to cutting. She made sure everything was done correctly and quickly. Thank you so much for your help, I'm not normally in this area, but this will be my go to UPS store on that side of Fresno. read more

I needed some last minute work done at this UPS store. Printing and some binding. They didn't have the old style comb binding available, but they upgraded me to the spiral binding which is much more nice for free. I did the whole process online and was notified when the work was going to be completed. I asked the manager if it could be done the same day and she obliged. Quality is good and I am happy with the store. Go here for you needs. A little pricey, but gets the job done very quick and easy. read more

We went in for a simple transaction. There were 2 employees helping 2 customers. One finished up, turned around & disappeared into the back of the store without a word. The other employee was apparently in the middle of a 20 minute transaction. Never raised her head, no acknowledgement of us. The employees here were either inept & rude - or we had somehow managed to become invisible. read more

DO NOT GET YOIR FINGERPRINTS DONE HERE ! Came back them 3x for them to do it correctly and they still couldn't get the job done . They tried but .. They have no clue what they're doing in terms of live scan. One star for minimal effort . read more

This review is solely based on the customer service I received. I came in one day to send off some mail. I was mailing a 4x7 bubble mailer and I was told my an employee that I needed to pay for a special stamp in order for the post office to accept my mail or else it would be returned. So my total was $4.63. I asked the employee if it would be cheaper here or at the post office and she lied and said UPS. She told me I "might as well ship through UPS because people always come back anyway". I ended up shipping my items through UPS, twice and finally I just went to the post office today and of course, the post office was cheaper, $3.50 and they said there is no need for a "special stamp". Your package will not be returned if you pay the normal postage. I recommend doing your research before coming to this store or you may be lied to as well. read more

Great store and great customer service. I've been at this location a few times already, and have had nothing but positive experiences. The employees there are super friendly, very approachable, and extremely helpful. One employee in particular, Lyvia, this super cute Asian girl, is the nicest person to talk to. She answered all my questions and made the entire shipping process go by smooth. I will definitely be coming here for all my future shipping needs. Ten stars!!! read more

Ivy at the UPS Store is always very helpful. When I need marketing material created for my business she is always very helpful. She designs the items and prints them!!! I have used their services many time and have been very satisfied every time. She even made giant photos and a garage banner for my daughters graduation party. read more