Not sure why there are so many negative reviews. My husband and I have been here at least 4-5 times and have been quickly and efficiently helped each time. Yes of course you have to buy boxes and shipping material if you do not do it yourself, not sure why anyone would expect to get that for free. read more

I gave this store a really hard time with a big shipping issue and they handled all my needs with excellence and professionalism. I appreciate the staff especially Nikki! She was soooo patient with me and went above and beyond to help me. She made an effort and that made all the difference. Let me assure you, that my request was not small and my attitude not perfect! Thank you Nikki for being wonderful at what you do and for helping me today! I hope you get the recognition you deserve. Your customers appreciate the good service! read more

Please don't waste your time. Rude and unhelpful. I went into to return a package to Amazon. First he wanted to charge me 3.25 to use a computer to print the label. Then he wanted to charge me $5 for a piece of tape. He proceeded to tell me hes so unhelpful because Amazon pays him nothing. Then he tried to shame me by insinuating i was being tight with my money because by what i was wearing and what i was driving was expensive so I could afford to pay all these extra things. I have never been so insulted and treated like that as a customer at any store in my life. read more

The gentleman who runs this store has gone out of his way to help me each time I've come here. Once I had a Rent the Runway return that had to be on the truck that day or else I was going to incur a very large late fee. He walked out to the UPS guy loading the truck to let him know there was one more box that needed to be on his truck before he left. He could have very easily said I didn't make it before the cut off but chose to help me instead. Another time he had a gentleman who had no idea where his package was going, what was inside the box, etc. As the gentleman was on the phone trying to find that info out he suspended the transaction and quickly issued me a receipt for my drop off so I didn't have to wait. Great customer service each time I've gone. read more

** Review is for fax service ****** Fax is not self serve so the guy at the counter has to fax it for me. From what i saw the fax is old and takes 20 pages max. The price to fax with UPS is $1.00 per page, the price to fax with Kinko's is $1.99 per page. I thought ups was a better choice because its cheaper, I should have gone to Kinko's. It Took the guy at the counter 25 minutes to fax 44 pages. To top it off I notice him looking at the info on the page. When i confronted him about it, I told him my fax has private information and he should not be trying to read details. He tried to convince me that he just knew what i was trying to fax because he caught a glimpse of my pages. That was enough for me i got my fax and left. NEVER going back again. read more

Joe was very quick to provide me with an alternative solution. Thank you for thinking outside of the box to help me today!! I appreciate your help and will be returning again for any/all printing shipping needs. read more

I have been coming here for years to do my drops offs. They have had some really Pleasant workers but after todays interaction I can't say I'll be back. Not sure what the girl's names were but I walk in and she just says how can o help you in the most unpleasant tone of voice imaginable. I'm pretty sure the female owner was there too and just allowed the girl to sit there hunched over and and not even bother to give a genuine welcome. read more

This ulgy store has uglier service, I am a sales person and needed to print my invoice on the road and found this store in Fullerton, went into the store and asked if they have self-service printing so that I don't have to pay additional cost which will cost me more than $3 for one copy and the clerk said: If you need self service, you don't have to come here then! I was dumb founded and quietly said, fedex office has the service for $0.19 per copy. Clerk looked at the computer screen without apologizing for ruining my day.... Wow, terrible service terrible person......UPS headquarter should know this terrible store and get rid of it. P.S: I just realized that I am not the only who had bad experience at this store hahaha... No wonder!!!! read more

I always come here to return my Amazon rental and the men that work here are super nice!! They're always welcoming you into the store and if you need a package for mailing out your book, they give you the cheapest alternative possible. They always have a smile on their faces, and customer service is number one for them. There was only one person ahead of me when there was one cashier working, and another man from the back came out to help me. The service is super quick too. I'm usually in and out of the store within 2 minutes, if not less. read more

This place has terrible customer service. My wife went inside to pick up a package. They were unloading a ups truck into the place. My wife was told they didn't have time to find the package. This is a franchise location so the corporate customer service can not do anything to correct the issues this place has. read more

I had a livescan appointment down the street but could not get it because the plaza was shut down due to a gas leak so I ended up here where you don't need an appointment to do a livescan. Well, I'm glad I was taken on a detour because the people here are very nice and they work very hard to take care of all of their customers. This is the place to go for your mail, shipping, printing, and livescan services! Thank you, Joe! read more

These guys always go the extra mile for me. I actually ship furniture through them (not and easy task) they wrap it like it was their own and price everything very fair. I think the bad reviews here are from unreasonable people on bad days. I have recommended this store to many people and will continue to do so. read more

You all took a situation that could have been a total disaster and made it VERY easy. My boss was traveling through Fullerton and needed some extremely important documents notarized but could not make any detours due to time constraints. I called ahead to this location and asked if I could email them a long list of documents, have them printed out and waiting upon her arrival, notarized after she signed them, emailed to someone and then have the hard copies overnighted. They simply said yes. All of these things were done quickly and correctly (the first time) without any complications. Thank you Joe!!!!!!! You completely saved the day. I truly appreciate the level of service provided by you and The UPS Store crew. read more

The guys working at this location did everything to help with a complicated shipping. The store is clean and everything is organized.

The staff here is always so friendly!!! I'm a small business owner and test out lots of products from Amazon while I build my arsenal of durable supplies, which tends to lead to a need to make plenty of returns. It's sometimes embarrassing to have to go back often, but every single staff member is so helpful and kind! I don't feel like they wonder what I'm the world I'm thinking or doing, haha. They've always gone above and beyond, and I really appreciate that. read more

Great customer service and friendly staff. They are very helpful and patient. I've always had great experiences here. Thank you for staying open in spite of this Pandemic ! I appreciate all you do! read more

I came in here to get something notarized and the notary was very friendly and fast. Thank you.

Don't Trust this store. Bait and switch, just lost $200 because of their lying and their gross incompetence. The guy quoted me a price on DHL international delivery then once package was ready, he said it was UPS and assured me a guaranteed arrival after I objected. read more

Had to return DirecTV equipment and internet. Took to att. They said take to UPS store. Thought oh God. Here we go. DirecTV, at&t run around. But. These guys UPS STORE awesome. Great service. They handled everything. Thanks UPS GUYS. read more

I will never go to that UPS store again. What a rip off and they are deceptive! He gave me the total that I thought was a little high after I asked. Then he broke it down. And I thought well I'm here. Then when he was charging me it was $3 more. And he said that he had to add the envelope. I stated that when he gave me the previous total that it was in his breakdown of cost. He kept arguing and I told him what was done is done but that I would never come back again and that I would tell people to never use his store. read more

Horrible customer service I walked in with my son and the person who was working on a Tuesday evening said "what do you want kid??" to my son and didn't even acknowledge me as I was standing right next to him. Before I could even get all the way through the door he yelled at me and said "That box isn't for me take it to the post office!! Not here the post office!" read more

thanks joe for catching my review... it was meant for the other store in Euclid and Crescent! You are very helpful and will be coming back to your store.. :) read more

Came in to scan one single letter size document and upload into USB. They charged almost $5.00! This place is making up their own prices and ripping people off as they go. Gives UPS a bad name. Go to Fedex/Kinkos instead; there they charge 77 cents. If I could give them a negative star I would. read more

This place has the worst service!! I have been here a few times, it's right around the corner from my house, I have a 3 year old and they were watching her like she was going to steal something or play with something.. I came in today with 2 boxes and didn't tape them.. He asked if I had tape, I didn't have any, he said I could purchase some, I asked if he had some and he replied.. That's to much tape.. So I went to another store.. I will never come back!! read more

Very rude, money hungry, cheap as heck. Couldn't look up the prepaid label. Made me go and come back 2 times till I got the physical label. Then wanted to charge me 1 dollar for a strip of tape. Do not go here. The owner is pretty much one man show. And looks very unhappy with his life and takes it out on his customers. 0 star read more

Rudely demand $1 for the single strip of tape I needed to close my box. I understand tape isn't free, but charge a reasonable amount like $0.25 to offset you cost of at most $0.05. And do it politely for crying out loud!! read more

Packages have been stolen off my front porch, so I've had to resort to shipping to alternate locations. This store is right around the corner and an obvious choice. However.....it took me almost 10 minutes to pick up my first package....couldn't find it. No worries....stuff happens. Went to pick up another package today. The clerk sat at a table writing in a ledger. After about a minute, he asked if I needed help. Said "yes. Picking up a package". He said ok and then continued to sit there and write in his ledger for over 10 minutes with no regard. After the 10 minutes was up I asked if he was open tomorrow. (Sunday) He said "No...not on Sunday". and kept writing in his ledger. I said I'll return on Monday. This is the worst customer service I have ever seen an I will never do business there again. Thumbs down for this place. read more

$1 for taping up the end of a box should be as free as going in to a restaurant and asking for a cup of water. Other ups stores don't charge for such trivial services. read more

Worst customer service I have ever received at a UPS store. The employee, Joe, was VERY rude, short, and unwilling to help. How Joe thinks that raising his voice at a customer is acceptable is absolutely beyond me. They have a contract with AT&T to return equipment, but unfortunately, Joe was unwilling to send another piece of equipment I found after the main equipment was sent. He said AT&T would not care if I returned the Wireless Gateway. I will make sure that AT&T is aware of his advice. I hope others receive better service than I did - I would suggest going to another store. This store does not deserve business. AT&T should vet the UPS stores before contracting with them. I will never use this particular UPS franchise store again. read more

This store charges for every little thing. They charge a dollar just to tape a box. If they want to keep customers they will need to change their charges. I will never go back to this store again. It's highway robbery and that's not good. read more

Had live scan done for nursing license after 2 months board had.not gotten them they were not sent correctly when went in store to show owner he did not listen argued with me refused to give 77 dollars back very rude and argued with other people present don't go there for fingerprints should have gone to police dept read more

This place is small but has everything you need from making copies, faxing stuff, sending letters & gifts, and even have a notary if you need to notarize something. I came here to fax some documents asap and the workers were nice & helped me fax the stuff as quickly as possible. I guess only bad thing is it's pricey! It costed us nearly $5 to fax like 3-4 pages or so! Other than that, quick & easy place to get things done in one place! read more

They were so friendly and helped me quickly with returning my packages. Definitely convenient. Will definitely come back to this UPS store for future services. read more

If i could give 0 stars, i would. The guy behind the counter is rude and does not care at all. He demanded 1$ when i asked if he could put a single tape across the box. I told him that the other ups places put a single tape to secure it without charge. Then he rudely said , why dont you go for it ? It was his demeanor that really irked me. This is not the first time . He has a reputation for being rude . read more

The service here is good, but not as great as others have said. I've been here twice and have been nicely greeted both times. However, I'm only giving 4 stars because the last time I went, I tried to tell the man that I received a package that wasn't addressed to me and would like him to return it to the sender, but he wouldn't do it and insisted that I handle it myself. Eventually, after asking him multiple times why he could not just send the package back, he took the package. He made the whole situation very difficult. To be fair, it might have been a language barrier issue. Overall, the two men who work here are nice, just don't tell them to do anything but ship your packages. read more

Went to this store to return two packages. One package didn't have a strong box, so I asked the old skinny clerk to put this package in a stronger box. He charged me almost $5 for a 4"x6"x8" and told me I'm all set. He gave a receipt for the box I purchased, but not for the delivery. This was the trick. I am not doing this kind of stuff often and I forgot my glasses at home, so I couldn't check the receipt either. He put my package with the box I just bought, on top of it and unfolded (of course) on a shelf in the back. He supposed to give me two more receipts. One receipt for the box I already packed by myself, and one for the second box, that he put in the back. Instead I got just one. Both boxes supposed to go to Sears store with a return label preprinted. What happened? Only one package arrived to Sears. The one I packed. I asked UPS who confirmed they never picked up my second package from that store( I had a tracking # for it). Went back to this guy in UPS store and he said that I didn't give him the second box because I don't have a second receipt. Like I don't know what I am doing. I can't sue them, because I don't have a proof of their decisiveness. The second package was some replacement parts for an old refrigerator. Value was less than $40. So value is not the big issue here. The big issue is their service and trust. Like others said: ugly store, ugly clerk and ugly service. read more