Consumer BEWARE!!! This place closes early and time posted is not accurate. Gave them another chance and came back to send out a pre-paid package. They tell my wife she needs to print out a label and the charge will be $3. Are you kidding me? It doesn't cost $3 for 1 piece of paper. Lady in blonde hair proceeds to tell me they charge that everywhere. I don't think so lady...you better call and check prices elsewhere and not lie to your customers. Will not be coming back ever! read more

Went to return Amazon purchase. Had the wrong store on my phone.. since I'm a senior and NOT tech savvy .. young man named Gabe said I'll do it for you sir.. we need more good people like him in the service world.. thankyou GABE! :-) read more

Love this place been coming for years, friendly and helpful, if you need Amazon returns, UPS, Packing or whenever these people deserve your business. Support local small businesses! read more

The service was of the highest quality in value. The lady I met was so sweet and kind and full of life. It made my full experience so amazing. I just had to write a review! read more

This UPS store consistently provides courteous and friendly service. They have been especially helpful with my Amazon returns and occasional UPS shipments. read more

Our family business has not had a PO Box at this location in over three years. Today I received a friendly phone call from Karen stating that a check was delivered to our old PO Box. I was so happy to receive this call and quickly swung by to retrieve it. I cannot believe the customer service and loyalty to past customers. Karen was terrific and represented the UPS store with the highest quality of service. Thank you read more

Great service and quick to offer help. They also have notary services. Super convenient location next to Stater Bros. Wish they had more parking, but a few extra steps won't hurt you. read more

Excellent customer service ! Package got to my destination right on time ! Ups store is fantastic!

This was my first visit to this particular UPS store in over three or four years and I was promptly greeted by a gentleman by the name of John as soon as I walked in. I was there to get my picture taken for my soon to renew passport and we got to business right away. I've always had a tough time taking photos at these types of places because of my height, but John quickly brought out a chair for me to sit on and took the picture in one go. John processed the pictures right away and even cut them out for me AND even put it in a little booklet. Prices are a bit high at $15 for two pictures and with tax it came out to be $16.16. Not much complaints though. The service here has drastically gotten better and for my passport and other needs, I would definitely come back if I knew that John was working. read more

This is a pretty busy store, and when there is a lot to do a lot is getting done. Sometimes there is a line, but I do not see how they can provide faster better service. The experiences I have had here have been good and I am always greeted in a friendly manner. I believe the team here is always trying to help in any way that they can. read more

I came here to return an item I purchased and instructions clearly says that I'm able to print from UPS store for the return label. UPS STORE IS CHARGING $3 TO PRINT LABEL??? I hope corporate office sees this and tell them to close this store. That is brutal for 1 page printout. Price gouging like crazy. I will file a formal complaint. They don't deserve to do business. read more

The notary lady who has notarized several documents completely just lied in my face. I brought a document in for her to and my son to notarize, she looked at me and said there was not a notary in the shop at the moment. I told her that she notarized several of my documents. Then she said she forgot her stuff. She's just lazy. She's lied to me on other items before, so I decided to write this review. It's usually when she is alone. I hope management sees this and action is taken. read more

Really disappointed in NEW policy? I tried to return an Amazon package at this location, Bastanchury and Brea Blvd. . I've done this a couple of times before. But this time, the store was going to charge me $3 to print the shipping label. And then, they wanted me to buy the packaging to mail it. It was a baseball cap in a plastic bag. So, because I don't have a functioning printer, it was going to cost me 1/4 the price of the hat to return it. Surprised they aren't more accommodating for Amazon returns, they must make a boat load of money off them. I will be going to a different store from now on. read more

I just there after dropping off something for work. One of the workers was standing there with who may have been the manager. As I was leaving the worker said really loud " I just don't get why every other person that walk in here wars a mask" The other guy agreed! I was appalled by this comment. It's none of your damn business what others do or don't do. Obviously no one you know must have died of CoVID but some of us had experienced this loss. Keep your ignorant comments to yourself! read more

I called to see if they could wait for me five minutes after closing to drop off two packages and Carrie was nice enough to wait. Great custom service!!! read more

Always friendly efficient service. Recently, They added more hours and are open everyday now. They can get busy from time to time, lots of shipping going on. We have been going here for almost 2 years now. read more

It's a good UPS store. You come in and ship packages. Look, if you're going to be the customer that doesn't come in with a shipping label already pre-made and you're holding up the line, YOU are the problem, not everyone else that doesn't. The rest of us know how to pre package our stuff, drop it off, use technology driven solutions like mobile tracking, and we carry on with our lives. If there's an issue, you file a complaint and leave it at that. If I recall correctly, UPS lets you insure items up to $100, so take advantage of that. I can't say I've never had an issue shipping, but I also knew the processes and policies well enough not to stress out, and more importantly, not write 1 star reviews. read more

Great customer service! We were told that we couldn't use a AAA discount by an employee but when we saw the sign on the store and mentioned it, the owner came out , apologized and refunded the discount with a smile. Very genuine guy! My husband is on disability, so every dollar counts right now. I will definitely come here again. read more

I had couple items to drop off for the Amazon return so i stopped the store on my way to work in the early morning. The store was empty and no customers were waiting in line. The guy at the counter with angry tone kept asking if i was ready for the next item or if it was the last item while i was trying to pull out the QR codes on my phone. He acted that 100 people were in line waiting. I never go to this store again! read more

The staff at this store REFUSES to wear a MASK to protect customers. I needed to return items from Amazon and was directed to go to this store. The man at the front counter was helping a customer in front of me with no mask on, during my turn I did not move closer and told him it was stressing me out he did not have a mask on. His cheeks were flush already and he clearly did not want me to question him. I told him I don't feel safe. A co-worker of his came in, carrying lunch and a few other items, NOT wearing a mask either. Not worth the risk. I left the store. Several customers were in the store, everyone had masks on except the staff. NO GLOVES, NO Protection screens, NOTHING to keep customers safe. I have used this place for years with no issues and different employees but no more. read more

Service was friendly and efficient. Great customer service - thank you Dale! I didn't have to wait and my order was quickly fulfilled.

I'm very new to this online review thing, but I have to acknowledge and thank the Notary Public that went the extra mile to help my dad in getting, printing and notarizing the right form. This place was our third stop after AAA and two other stores that couldn't help identifying which form my dad needed to give me power of attorney. Just by asking few simple questions Sam the Notary was able get us that legal form and notarized it. Our bank finally accepted that notarized form and now I can help my dad manage and pay his bills. Thank you again Sam for all your help. We really appreciate it. read more

I only came to this UPS store because it was open on a Sunday. Normally I go to the Brea UPS where I live. I walked in and told the man that I had an Amazon return and under his breath he said "Of course you do" as if it was my problem he had to his job. Hands down made my experience UNCOMFORTABLE. read more

My favorite ups store, all employees are friendly and patient. Sometimes they have lines out the door or are busy for hours back to back. Yet they are always friendly and nice. read more

Great service here. Never had any problems here and always leave happy and satisfied. Will continue to come here in the future.

This UPS STORE let's me complete the day at 5pm and still ship same day by getting DAILY UPS out bound shipments there shortly after 5pm... this has really made a difference to every customer waiting on their individual shipments... it cuts a full day off shipping time as compared to having to wait till your daily UPS driver returns the following day if he had already been by earlier that day. I give them two thumbs up. And a big thank you. read more

We just moved to the area and will definitely be using this UPS store for the future!! The owner, Adrienne helped us out and was so friendly! We were mailing our old phones and she offered to package them for us and made it so quick and easy. 5 stars in my book read more

I just tried to return my item. (I had a box and return label). But Ups Employee said that you should buy tapes for it. This is policy. So I couldn't send without buying tapes that is $5. Is this makes sense? I am so disappointed. Bad service. read more

Worthless and entirely incompetent. Sent a package to my address instead of the address clearly entered on the label by the sender. I tried calling their customer service, and they offered no option to speak to a live agent. I then tried their customer service chat from their website, and they refused to take responsibility, and would not even provide the phone number of the UPS Store in Fullerton (#4097) that made the error. Astoundingly pathetic. Do not trust them to deliver your package, because when they send it to a wrong address (and I've received several packages meant for other addresses), they will not try to pick-up the package and deliver it to the correct address. They won't even help you find the UPS Store that made the error!!! read more

This is my first time to the UPS store to ship an item I sold through Facebook. John was so helpful in finding the smallest box possible to fit my item and the least expensive way to get it halfway across the country. He made the process very easy and he was very friendly. I will definitely return to this location. read more

Very disappointing. Made an appointment first thing in the morning for a 1:00pm notarizing of a power of attorney. Had to get notarized and overnighted ASAP. Got there at 1:00pm and was told the notary took off to go to lunch or something. Asked the guy behind the counter to call him and he did. Notary apparently told him he had something to do and would be back in a half hour. No effing way. We went to a man named Young at International Mailbox in Fullerton and we were treated to excellent service at a cost much less than the UPS Store on Bastanchury. Don't waste your time. I'm not a fan of UPS corporate and this reminded me that everything UPS touches turns to crap. read more

I recommend this UPS store I always used this location for shipping and returning. very professional And the person always help me his name Sam. read more

The staff at this location was so amazing. I had mis-information from Amazon and they saw my frustration. They completely made me feel at ease and helped me get what I needed. Thank you! read more

I just dropped off my Amazon return at this UPS location. I read so many horrible reviews of various UPS stores and was nervous about coming in today. John was very kind and helpful. He was patient with me as I was trying to locate my Amazon return code. I was in and out in less than 3 minutes. Thank you for the wonderful service! read more

Horrible service. Went to use their notary service after I confirmed with them over the phone. When I got there they told me he needed to go to a meeting and to wait 1.5 hrs for him to come back. Are you kidding me? No thanks. Never coming back read more

Huge shout out to Stephanie! I've had to come to this UPS store previously for returns and have had poor experiences. I went in today and my experience was exceptional. Stephanie made my return process beyond simple, I was in an out in a few minutes and am taking the time she saved me to make sure to give her the praise she deserves. Thanks Stephanie! read more

One of the first places we visited a year ago to open a PO box. I love this store and their staff. Knowledge and speed. They greet customers by their first name. My kids enjoy them too. The store offers a home town feel and I just can't say enough about them. read more

Service was good. Employees not wearing masks or asking customers to wear masks in the store.

Yes Adrienne IS wonderful, it's unfortunate she is the victim of a bully. I've been a business owner in Fullerton since 1990 and have had my box at this shop since about 2001 with no incidents UNTIL Sam came onto the scene. Coincidence? I think NOT... She confided she couldn't keep help after I commented about the "revolving door" of her employees. Her employees confided she was being "controlled" by him... it's called BULLYING people. Really, with what's going on nowadays? Then when I tried to have a conversation with HER - HE inserted himself, despite my request to speak with HER... Try to bully me? I don't think so! *sigh* If you look at the reviews HE responded to one (he's NOT the owner). Maybe if enough people post their comments about this situation (I know I'm not the only witness) and we avoid people like this and he gets HELP... well, pray for her! Eventually she'll "get it"... treat people as you want to be treated. read more

Shout out to Stephanie P.! She was so efficient and helpful and made sure my package was secure and she was so amazing!! Thank you Stephanie!! read more