My "go to" UPS Store for shipping, making copies, etc. This store is a little out of the way (there are other UPS Stores closer) for me, but I am a big customer service advocate and Samantha and her crew are 10/10 with respect to customer service. :) The staff at other stores I've been to give me the impression that they are being inconvenienced by my business. :( read more

incidence happened today 6/3/26 at 3:40 pm the worker asked me for a bag to put the merchandise in , when i told her i don't have any , she insisted to charge me ( $ 1.50) to ship back my amazon order which is about ( 6.40 oz) , when i knew the rules (no box ,no bag) I tried to discuss it with the staff member, she refused to listen , was rude and treated me bad and called me crazy , I did reported to the manager read more

I needed to pack an extremely fragile item for a family member and ship the item to another state. The item was previously broken in transit so I was extremely nervous to ship this item however when I arrived to ups, the manager, Samantha took initiative and taught her staff how to repack the item. Samantha and her team added fragile stickers to the box and my family's Christmas gift arrived in tact! I couldn't be more thankful for the time and the effort to pack an item! I've added the photo of the item that needed to be packed to this review. read more

The UPS Store - Glass decanter - Shipping Centers Near Me - Hawaiian Gardens, California

They asked me "do you have tape in your car" like I carry tape regularly. Told me they needed to charge me for a singular piece of tape because that's how can continue to "keep the lights on to keep serving the community" read more

They do everything printing documents from a PDF file and notarizing service and mailing your signed document...fast and friendly service love this place. read more

This is a new UPS Store and they did a great job. Nice young adults handling the front desk. Being of solid service. I recommend the store.

Get more, at this UPS Store https://www.yelp.com/user_local_photos?select=rkcZO-iYMWUDKc7sHFULHA&userid=xsT4KZTu_KnOVavtuXn4RA I had a phone to ship, packaged and ready to go, with it's prepaid shipping label attached. Visiting this UPS Store, while taking pictures of the storefront, a friendly employee greeted me and took claim of my packaged phone. She gave me the receipt, and obliged me my photo taking of the interior of the UPS Store. Within minutes, I was soon on my way. Positive experience all around. If I have future shipping to do via UPS, I wouldn't hesitate to visit this location, again. read more

They usually have a notary available and I love how kind they are. Thanks UPS store for your professionalism.

Looooooooooove returning packages with the ease the UPS store provides & not having to pay for the return shipping! Yay UPS store! read more

I stopped by this UPS store with a friend visiting from Ecuador so he could send a big package. Since he doesn't speak any English, it was a struggle trying to figure out the details of the shipping, but the two awesome ladies there, Leila and Ruby were so patient, kind and helpful :)!!!! We all used a translation app and worked together and made it happen. By the end we were all laughing and making jokes, it was a good time and great customer service. Thank you so much, I would highly recommend coming here!! I'll be back next time I am in the area! read more

Great service always, Samantha and her team are amazing always great attitude and with smile

I had the best experience at UPS store today the woman behind the counter that helped me was helpful cheerful just really made my day thank you read more

I've never left a review for a business like UPS. Usually I've just complimented or complained about food or retail. But I want to drop a thumbs up for this location. The staff at this location are great. They always great you with a smile. One employee even accepted my package even after they were closed. So thank you HG UPS for service with a smile. read more

i just came into this store to make copies and they charge .60 per paper while my local ups store charges .25 per paper . 46 pages cost me $28 while my local ups store would have charged $11.50. i called the owner just to let her know how much she over charges . and she says "she's the owner of the hawaiian garden location, not my local store. and they can choose the price they want to set it at." i responded and said i know you can choose the prices that's why im letting you know how much over priced your prices are . before i can finish my sentence she cut me off and said "im not the owner of that store, if you want to continue to go to that store you can..." and i just hung up on her. the point im trying to make is i know you your the owner of this store but setting your prices and almost triple the amount in a low poverty area, while the store i go to is in a better neighborhood where you think prices would be higher . and then having bad customer service on top of that . you can take criticism without being rude . let customers finish their sentence and don't cut me off with your sarcastic responses . customer service is extremely important . if your going to have extremely high prices the least you can do is have a better attitude and be kind. SAMANTHA THE OWNER here is very rude . i suggest traveling the extra 5 mins to the lincoln and valley view location where you can get better customer service and cheaper prices . read more

The best UPS store we've ever been to!!!! We love the new location too. And Samantha and the whole staff are absolutely amazing. I don't even bother leaving reviews for most things or surveys usually but i had to leave good reviews for this specific UPS. read more

Always helpful; patient; friendly; and swift in handling transactions!!! Whenever I can utilize my returns with UPS Store, I am always thankful and so appreciative!!! read more

Five stars to Samantha and her team for their fantastic customer service! They went above and beyond to accommodate me, even when I wasn't fully prepared with my package. Highly recommend this store! read more

So rude !! I went to this store for notarization on Friday at 8:35 am and I was the first customer and there was a lady she asked me to wait because she in on phone call and after 15 minutes I asked her to help me fist because I will be late to work and she refused because she wants to finish the phone call first!! What in the world happens here they are not doing business!! And asked me to leave and find another store !!! So rude read more

Went here to get stuff notarized for a job background verification. Samantha Rogue was the one who helped me. Easy 15 min process and was AMAZING!!! Never knew this store was here, and it's just good people! 10/10, 5 stars would recommend! read more

The UPS Store - Brand New Store! So convient! - Shipping Centers Near Me - Hawaiian Gardens, California

Samantha, I'm so glad you guys are here! Thank you for the awesome service. It's nice to enter a UPS store where people are happy to see you. Welcome to the neighborhood. read more

This is the fastest, easiest to park right in front, no lines, and actually helpful UPS Store We have been to. If you want to save time and get support from a helpful staff, this a friendly and safe space. The Manager Samantha came right over to immediately help me and was nice enough to not make me feel less than brilliant with a complex return. Instead of yelling at me for not bringing enough boxes, they sold me a more affordable sleeves and saved me money. Just try this store and feel the difference. They literally value your business and treat you like a human. read more

Friendly staff, always ready to help and no waiting time so far who knows during the holidays but I like that the place is clean and there's enough parking all around the store. read more

Went in to get passport pictures for my daughter's thinking it'd be a better idea than going through the Postal Service. Maybe they would be more personable and show you the picture but no, they took a picture of my daughter twice they gave me a small discount the first time and charged me 50% the second time because I didn't like the way that it looked they picked out the worst picture , instead of allowing me to agree to the photo before they printed it . According to them no one else does it and the fact that they charged me twice was so unfair anywhere you go if you don't like something they don't charge you for it or at least they try to work with you to your liking and I'm not a mean person and would never leave a review like this, but I do not want this to happen to anyone else. It cost $15 at the Postal Service and $17 there and they say that passport pictures have to be in a specific lighting and background, and they kept doing it in a dark place that had a cabinet lock in the background so the picture that did look good they couldn't use because the lock was showing, and they couldn't crop it . Definitely not a good experience or customer service had I know this would happen I'd never had them done there. Please go elsewhere or do it yourself at home. Smh. read more

Hi Posting little late , I was there this morning to dropped off Amazon return, it was an amazing and friendly location and fast service and warm welcoming feeling. Thankyou I would recommend this location and will be back Rating A+++++ read more

And the workers are friendly, good service, not a lot of parking, good value for service

This store just opened up in the area. Friendly staff...Was welcomed with a smile. convenient location.

I came to this store to send something to my son in Las Vegas. Being a single mother and grandmother who cares for her special needs grandson, money is tight, but if you are a mother of adult child, you may understand what I mean when I say that it sparks something in you when your kids ask you to do something for them when they haven't needed you in a very long time for such things. It brings on a feeling of being an important part of making something happen for them. I live for this stuff! So the owner, herself, helped me at the counter to get these items sent to my son. She sold me over $40.00 worth of packaging (which was over the top, but I get that I was paying for the convenience...I was saving the day for my son and expediting the shipment!) The shipment, it's self was over $60.00 for ground transportation to Las Vegas. Again, over the top, but I am paying for a job well done and chose UPS because I believed they would do a better job than the Post Office. So here I am, over $100 to ship a box to my son and happy to spend the money knowing it will be there in the next couple of days. So I track the shipment. It shows that it is in Vegas within 24 hours! GREAT! Then my updates show that the package was undeliverable because it had an invalid name. WHAT??? I named my son, so I know the name wasn't wrong. So they ship it back to me. I mean, it was already right there and they are shipping it back? So now I have picked up the package from the UPS store and have to go spend more money to send it through the US mail. I got no refund, no apology, nothing. I'm out over $100 for the whole thing and I believe she could have put it in a smaller box and charged me a lot less. Upon calling the 800 number they gave me when I asked for a refund, the 800 number told me the store should have given me a refund. Everyone is passing the buck and nobody wants to take responsibility for this. In the future, I will get a $2.00 box from Walmart, maybe $10.00 worth of packing material, and take it to the post office to ship for around $20.00. I was seriously scammed and not happy about it! I would not recommend this store at all! read more

Center Manager Samantha R. Roque was very helpful, professional, and friendly. She made us feel important. Her service was great. We are grateful for the fast and friendly service. I definitely would recommend this place to family and friends. read more

Just recently realized I can do my Amazon returns here, didn't know the ups store was in this location. I've been in a couple times now and the woman at the counter is very welcoming, professional, and efficient! I've found my "go to" place read more

I came to dropoff and get printing service and I was helped by 2 ladies, great friendly staff, thank you

very nice people got the job done quickly and efficiently. Very friendly and helpful about what I was trying to get done.

Super cool awesome staff and great service, really appreciated the help with my return package had a great experience thanks again!!