This UPS store is always understaffed. There's always a long line I went into have some stuff scanned, and there was only one person with a big line and everybody trying to talk to him at once and then he told me he couldn't scan my papers because there was tape on it, but I don't understand that because we do that at work all the time so I left without what I came for , it's a problem with a lot of businesses. I think the worker was so overwhelmed. They need to hire more people. Maybe he wouldn't be so frustrated. I think $1 per page plus $3 for computer use is a bit pricey. read more

So glad another UPS opened in the area and so much closer. It's in the plaza that has plenty of parking. When I came there today at 11:30am (Wednesday), there was only one person working to help guests. She was doing her best to take care of everyone without too much delays. I had a bunch of Amazon returns and she knew exactly what to do. I had all my QRs ready as well. It was a quick in/out today. Appreciate the fast service. read more

How the hell do you close at 3 on a Wednesday?! Th is is highly inconvenient. Avoid this store if you have a job with normal working hours.

This UPS store is super fast and always friendly service. Always helpful with questions. Never really that busy. If you ever need to send something off super quick and avoid the post office lines... this is the spot. read more

The UPS Store - Printing Services Near Me - Henderson, Nevada

Worst UPS store in henderson. They don't care how long the line is. I am handicapped and no chairs. 12 people or more in line read more

Don't come here unless u want to wait a hour min just to get whatever u need done here!!very short staff!!! No ac just fans this plays is very poor class u need more employees this is ridiculous having to wait over an hour to send out my package. Hire more people stop acting poor when u have the money to hire more people I'll have more people right reviews if this doesn't get fixed we have a life and don't need are time wasted by yall DO BETTER!!!! read more

The UPS Store - Hire more staff this is ridiculous customers waiting in line for more then a hour - Printing Services Near Me - Henderson, Nevada

I have gone to this location a lot of times for Amazon returns. I walk in and I had 3 returns. They accepted 2 out of the 3 instead of all 3. I speaker to the manager and the employee heard what I was saying. I probably will never ever go to this location ever again. read more

The staff is professional, courteous and very efficient. A.J is truly a great guy to work with, he is always cheerful and goes the extra mile.. read more

This particular store is good. However, I e only really returned products from Amazon through this business. I think another star would be given however, I also feel like the staff is mostly mundane with personality. This is important. No one wants to deal with an employee who you can tell just doesn't want to be doing what they are. It almost feels like a hassle to to serve. Maybe it's just a few, but sure has been my experience. Good store, just don't look for any friendly greetings. read more

I'm convinced nick is secretly an octopus with how well he multitasks. He was the only employee in the store and was helping multiple people at once without signs of cracking. Thanks for your help nick! read more

Not sure why going to the UPS store is always a dread, but this place is so above average for a UPS store. Miss Sheena is amazing at what she does and knows how to package goods to arrive at a fair price to satisfy their customers. The staff was upfront in explaining and managing my expectations. I definitely recommend this store if you have anything to ship. read more

Never had an issue until today and yesterday. The man ringing me up, I'd never seen before. He's tapping his fingers at me and super impatient. Usually they are so kind and sweet here. So disappointed and regretting not calling him out for his rudeness. read more

Lena and Riley went above and beyond to help, with no benefit to themselves!! My elderly mother took a large box there to return. She paid for it, not knowing I had a shipping label. Riley and Lena saved the box for us, refunded my mother the next day and then Lena volunteered to take it over to Wal-mart for the Fed Ex return since UPS doesn't even do Fed Ex. How amazingly kind is that!!! These are the kind of people to give business to! Absolutely 5 stars! read more

I've lived in Lake Las Vegas since April of 2017 and unfortunately this is the closest UPS store. The managers are extremely rude and unprofessional. I went in today to process an Amazon return and the older white haired lady with glasses was so rude. She completely just walked away from me before I had even pulled my items out of the bag. She scanned my phone and walked away. What the heck is wrong with these people? read more

UPS 284-C E Lake Mead Parkway Henderson, NV 89015 Walmart Shopping Mall Prior to the recent hires, Manager Frank is still the consummate professional. Will always help and he acknowledges repeat customers. He seems to understand customer retention but believe me, he's the only one. Within the last month I've had three packages, two Amazon returns and one eBay, that have gone missing, up to this point. Coincidentally, there have been 2/3 new employees hired during this time frame. I never had to pay attention to the cashiers because Frank was ringing me up for the most part. When my last package went missing I began making notes. - I started paying closer attention to the girls ringing packages. Even though I believe it was thievery, I went back to see for myself. They scan packages at a fast rate. I caught them scanning the same package twice and taking the one package that wasn't scanned. She made 3 scanning errors and I confronted her. Zero acknowledgment or apology from her...plainly stoic...cold. - As a former F&B Director with Strip Casino Resorts, I had 60+ FT, PT, O/C Cashiers under my umbrella. There were no scams I wasn't aware of from customers and my cashiers. These new employees have a knack of committing a technique of a "quick change" scam, but on their end. Even though there was no money exchanged, they rush and move packages around, like a shell game, which becomes confusing even when paying attention. - I delivered 13 miscellaneous packages one day last month, one being a $200 pair of Men's Tennis Shoes, and Amazon never received them. Unfortunately, the return stated Men's Tennis Shoes and I guess it was just too tempting for an employee who suffers with no integrity. All other packages were scanned but not this particular one. - Another visit I had a multiple packages returned, along with one large package that included clothing items. Value was $135.00. I have thrown away receipts up to this point because for the last five years I never had problems with Frank & Co. So either way, scanned or not, the package never arrived to the original seller. - I made an appointment with the owner, Nick. Sad but exactly like the employees...cold, unwelcoming, and nonchalant. We told him the problem and he said "packages go missing all the time!" Yes those were his words verbatim. He blamed it on the Corporate Hub and packages are getting lost there. Zero responsibility for what might be taking place in his store. After the brief encounter we were disgusted for even bringing our issue to him. He couldn't have cared less. Completely useless and a waste of time. We let him know we'd be filing a formal complaint with UPS Corporate. He dumped an 800 number on us which was his extent of offering elite customer service. *****Updated as of today July 21**** - If you don't read any of this post, at least read this. The seller of the Men's Tennis Shoes previously said the UPS office never had a record of our return tracking label being scanned. Today, AND ONLY AFTER CONFRONTING NICK was a DIFFERENT RETURN TRACKING LABEL printed and the shoes sent. Shoes are being returned to the seller, albeit, FOUR WEEKS LATER! YES...FOUR WEEKS LATER. The seller asked how we printed a different return label from UPS? WE DIDN'T BECAUSE WE CAN'T. Only Amazon issues a return label to us. What does that mean? In simple, capsule form, the UPS OFFICE printed the NEW RETURN TRACKING LABEL which means they had my shoes! I can't come up with any other explanation. - I would recommend one should never take their business there but I shouldn't state the obvious. But if you decide to go based on convenience, look at your receipts carefully and take your time. Be prepared by keeping any backup and receipts. - I just found out that CVS offers UPS pick up. That's my new option. read more

I'v been to this location 3 times since I moved here in September. They have always been pleasant, and helped without an issue. I am always the one to initiate a conversation, and the customer service agent has always been kind. read more

I had just left the post office with rude costumer service.. no acknowledgment for any costumer the lady that was helping me had an attitude as if she doesn't even want to be there. If you are unhappy leave or go in the back and not let your energy drag on to another person... anyways I left because I will not be treated that way. I came less than a mile to UPS and automatically was greeted, happy smiles thru out the store and automatically felt welcomed. I would like to thank Al for helping me and also being patient. I will definitely no longer be going to the post office, found my go to for shipping. Thanks UPS team! read more

You can't reach these people. These idiots have their fax machine answer the phone. You wouldn't think they would have this problem this day & age with new technology. When I mentioned it to them, they said they don't know how to fix it. What a great way to run your business!! Idiots!!! read more

Horrible service, unfriendly staff, took 30 minutes to drop off two packages, then told I had to take them to the back of the store because she didn't want to! Every single time I have to come here for a return or to ship a package the staff is rude and extremely slow. Go somewhere else! They should be ashamed of them selfs! read more

They are fast, friendly and reliable. I always drop off my packages here and takes me a few minutes to even if there are long lines. Keep up the good work guys we need more attitude like your's and thank you for you're service. read more

I come drop off my Amazon packagrs frequently and Frank is awesone alwsys quick to help and very knowledgeable I'll be back because of frank customer service read more

I left a package there on Monday the 13th, 2020. Online never updated. Called ups and they said that they would reach out to the store and that the store would call with an update. I went the next morning when they had opened. I inquired about my package? They said that the driver didn't scan the package so that may be the problem. I asked when it would be delivered? They told me Thursday the 16th and the I should call the receiver and ask if it was delivered. Really? What am I paying you for? I called ups and inquired again. They told me that the package may still be at the store. Wow. I told them that I went to the store this morning and it was not there. Will never use ups again. I will also tell my friends not to use ups. That's the best advertisement. You have one job. Wow. read more

Giselle was a DREAM! I came in with 4 projects, all incomplete and needing quite a bit of guidance. As she was helping me a line started to develop. She didnt miss a beat, multi tasking and taking care of several of us at once. She took care of everything I needed with grace! She is absolutely a star for this UPS store. read more

Just left the UPS store. The customer service was impeccable. Jackie went over and beyond to complete a transaction for me. Her customer service was awesome.!!! This is my new UPS Store!! read more

Oh what has happened here? The customer service used to be extraordinary. The one person who can notarize documents was 'on break' and I was told to come back in 30 minutes. She was in the back room. I get it, everyone deserves a break, but at least say that you apologize for the inconvenience. What happened to the great young man who greeted me every time I entered the building, and the older woman who was so pleasant? And, there are packages galore behind the desk. It looks really disorganized. I would have given this a 5 two or three months ago. read more

This is the absolute greatest UPS Store on the planet. Sheena, Katie and Alma are the very best at customer service. When I moved across the country, they assisted me to get all my things shipped at the lowest rate with the very best delivery dates. I needed everything to arrive after a certain future date and they made sure that happened. They also got me a AAA discount which saved me 10% on all my shipping expenses. Sheena is a terrific manager and she has fun with her employees which makes the experience fun for customers, too. Thank you for all your help making a very stressful situation less so with your professional attitude and excellent customer care! read more

I've been to this UPS store quite a few times but before this last visit it's been awhile. It's ok they provide quite a few services the other UPS stores may or may not have such as mailbox, packing and printing services. The customer service is hit and miss, they've never been really big on it at all. This recent visit I was only picking up a package. When first approaching the counter the staff member was in the back doing something, nobody else in the store. He finally came out and I told him I was just in to pick up a package. He said ok, as we kind of starred at each other. With me picking up many package in the past I asked him, do you need to see my ID, he said yes usually it's kind of expected for them to ask for ID the customer for ID as they pick up packages. I signed and was on my way, no biggy. The parking lot is super tight I guess since it's sharing space with a Super Walmart and other stores around it. read more

Went to the location at the near the Walmart Super Store on Lake Mead in Henderson (2887). When we got to the door we noticed the sign showing this location closed at 5PM on Saturday. It was about 5-10 minutes past 5:00 and we started to turn away. but unlike anywhere else we have encountered this situation where most employees pretends not to notice anyone at the door, a young man Frank came to the door and we informed him we just had a question about shipping. He let us in and spent 10 minutes with us going over all the options. He was great. Can't recommend this location enough especially Frank. Thank you Frank read more

I am so shocked at all the bad reviews. I am a customer here and every single time that I've came it, the employees have provided excellent service. Even when I call in multiple times a day looking for a package they are always friendly. Everyone that I have came across have been amazing and I am so glad to have my mailbox services here at this location. read more

The girl who worked Saturday morning on March 13 was extremely helpful with our large drop off!!! This will definitely be our UPS store!!! Thank you!!! read more

The UPS Store 284-C E Lake Mead Blvd, Henderson, NV 89015 (702) 558-6873 I've been to this UPS store quite a few times but before this last visit it's been awhile. This today evening it was so terrible visit . i just wanted He did notarizing the my signature, of passport application, for my son because the rules ; - "There is of minors under 12 years of age As a general rule, when applying for a passport for a minor, (legal guardian) to the application by filling out the parental consent form and signing it in front of a notary public . " This guy refused my notarizing the my signature, of passport application, because he told me :- " the law do not allow certificate my Hungarian passport " . I told for him , Doesn't make sense but he just and and turn away from me , for no good reason. He yelled at me in front of lots is customers. Now it is lost. No apology, no customer service. . i'm think so this old guy Greg He's an selfish crusty old relic for this job UPS employee obviously can't. What a joke these people are. Awful awful awful. This guy is the rudest person, ever!!! He is greedy and hideous I feel sorry for the people that work there!! I'm not sure where all the negativity is coming from . It may be time for the grumpy old man that work at this location to retire! So rude, and tried to make me feel stupid. After just i'm going to few blocks away and different one to UPS store . Everyone is super nice and helpful. And they resolved this my problem , only few minutes , without any worries... ( i can signing it in front of a notary public the application ) PS: There are plenty of other UPS Stores that will earn your business and loyalty, this us not one one them, avoid doing business with this location, it will only cause you grief. The service is terrible read more

Sheena and Holly awesome. I asked them if one or both of them were the owners or related to the owners because they provided a super high level of service while informing me of all their services and why I should do business exclusively with them. I want the owners to read this as Sheena and Holly deserve a raise!! A+++ read more

The owner is the rudest person, ever!!! I had one side of my package that was having issues with the tape. The owner said," I am not going to pay for your taping errors. You have to buy some." THE PIECE OF TAPE WAS LESS THAN 6 inches total!!!! He yelled at me in front of lots is customers. He is GREEDY AND HIDEOUS. I feel sorry for the people that work there!! read more

This was the strangest ups store experience ever. The older man behind the counter took my package that I wanted to mail and asked me what was in it. I was sure I'd heard him wrong but he repeated the question. He didn't say are there any explosives etc... he wanted to know specifically what was in my package! I told him it was none of his business and he then handed it back to me and told me to take it to the post office. I did and they didn't feel it was necessary to know what was in the package. Weird and rude!!! read more

The customer service here is deplorable! It may be time for the grumpy old men that work at this location to retire! So rude, and tried to make me feel stupid. Definitely going elsewhere next time. read more

Jess was amazing! Shes quiet and does her job effectively! i've never mailed anything before and she was a great help! 10/10 if i needed to get anything else done id go to her! the other women (whos name i didnt catch) was also super sweet! you can tell they are great at their jobs! Their line was long but i didn't have to wait more than 30 seconds! Both those ladies deserve a raise :-) read more

Choose another UPS Store to do business with. The owner refused my package and returned it to the Postal carrier for no good reason. Now it is lost. No apology, no customer service. There are plenty of other UPS Stores that will earn your business and loyalty, this us not one one them, avoid doing business with this location, it will only cause you grief. read more

As long time box rental customers of this UPS store (4 years) we can say beyond a shadow of any doubt their customer service and professionalism has always been outstanding! They have always gone out of their way to assist us with our package needs and we have found them to be very efficient. Special thank you to the owner, Sheena and Frank for their help in expediting our shipment. We are happy to highly recommend your store for all business and personal mailing needs and professional services. Thanks guys! read more

The customer service was TERRIBLE!!! The guy on the other end of the phone was rude and argumentative. Listen, I don't work there so how about explaining a few things when asked instead of being rude and short with me? Guarantee that wouldn't be the case if we were face to face. read more

Sheena and Frank were fantastic. They shipped an expensive/fragile lamp and it arrived to its destination in great shape. They took extra care with everything ‼ read more