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    Axcel Ship and Print

    3.7 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Axcel Ship and Print

    Shipping centers

    Mailbox centers

    Document binding

    Axcel Ship and Print Photos

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    1 month ago

    Business is closed. Doors locked and no posted signs they were closed. Too bad, they were really friendly and helpful.

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    2 years ago

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    2 years ago

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    The UPS Store

    The UPS Store

    3.1
    (90 reviews)

    I am extremely disappointed with my recent experience. I brought in a package to be shipped…read moreinternationally and had the label printed from my email. Unfortunately, the wrong shipping label was placed on my package. I only discovered the mistake because I had taken a photo of my package before leaving the store. After my transaction was complete, the employee handed me my receipt, said "have a good day," and I then asked if I could take a quick photo of the package before leaving. At no point did I place a shipping label on the package myself. I noticed the error the same day I dropped the package off and immediately called the store, leaving a voicemail on Saturday. The store was closed on Sunday, and I was waiting outside Monday morning when they opened to address the issue as quickly as possible. Despite this, I was later told that the store claimed I had waited days to report the error, which is simply not true. I reported the problem as soon as I discovered it. What made the situation even more frustrating was that when I later spoke with UPS representatives, I was told the store reported that I had placed the label on the package myself. That is also false. The package was handled by store staff, and I only asked to take a photo of it after the transaction was complete. UPS Corporate also advised me that the store needed to take action to attempt to stop or intercept the package. However, I was repeatedly told by store employees that there was nothing they could do. Throughout this process, I felt like I was being passed around with no one willing to take ownership of the mistake or help find a solution. As a result, my package was sent to an Amazon returns center. It contained sentimental items and personal belongings intended for my sister in Paris, and those items now appear to be lost. What should have been a simple shipment turned into a stressful and heartbreaking experience due to an error that was not mine. Mistakes can happen, but the lack of accountability, conflicting information, and lack of assistance afterward were even more disappointing than the original mistake. A shipping error has potentially resulted in the permanent loss of irreplaceable items, and I hope no other customer has to go through the same experience.

    Last Tuesday I had multiple Amazon returns that I dropped off at this location. I let the attendant…read moreknow that I had multiple QR codes and asked if she needed to scan all of them. She said no, it would be fine. A week later I'm checking to see if Amazon issued my return yet and it only shows that 2 out of the 6 items I brought to this UPS were scanned in and in route back to the warehouse for return. So it in fact was not fine because she did not scan all of my items. Again, I asked if she needed to scan all of the QR codes and she said no. So now I have to contact Amazon and resolve this with them. It's an inconvenience and an issue that could have been avoided if she took the time to scan all of the QR codes.

    Axcel Ship and Print - shipping_centers - Updated July 2026

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