They have superb customer service and always are willing to help. I recently went into another store and they will not help...just point you to where you need to go to get what you need. For me, that is not customer service. This location is the best I've ever gone to. read more

This is a great store. Had issues at home printing so I went here for help. Hanns, the store rep, customer service was exceptional. Helped with my package and very understanding that I don't work technology well. Will be returning for other packages to be shipped. For super fast and friendly service. Heard other customers rave about coming their while being helped and I see why. read more

Great store and staff was very helpful! I have been using this location for years. The staff was not only able to help me solve my issues, they were also very nice! read more

Usually quick service even with a line of customers with odd requests. Always seem to have at least two staff members on duty and willing to help. Staff answers questions well. Be aware that you'll pay much more for basic postage services than at the good ol' USPS. Also, several other UPS store locations in the Vegas area provided good service too. read more

The UPS Store can be a valuable neighborhood friend... if you are in the right neighborhood. We have had both good and bad experiences, depending on which store we went to and when. And, that's the problem. The UPS Store gets 2 stars from us because it lacks uniformity of excellence in the vital areas of customer service and cleanliness. The business of a perfect stranger should be as welcome to a shop owner as the business of a "regular" customer. Some Owners forget this basic rule of business. read more

I have a mailbox here and I like how they remember me and say hi when I stop by. I have shipped and received packages here and it has always been an easy transaction. My biggest complaint is that when I have my kids they always want to go to the comic book store next door. read more

utilized for notary services. Fast and efficient process. Fees very reasonable. Highly recommend.

This store is a one stop shop for all of your shipping needs! I had a lot of questions and the staff was very helpful and able to answer all of them for me. They were very efficient and were able to help me out and get me on my way quickly. I will definitely be using this store in the future, any time I have a package to ship. read more

$2 to print out a single page ? What a joke . Pretty sure the guy adjusted the price since cards have a minimum $2 purchase and he didn't think I would pay cash since the coin shortage..i looked at the receipt and showed 6 min computer time .. i never used the computer i just sent him the e mail . read more

I think that i will never go to this store again they make mistakes and then try to talk there way out of it. They put our label on the wrong package , denied it and then after days of going after this , they finally admitted the mistake. They also said they are trying to route the package back form were ever it went. I asked reroute from where and they said they are working on it. So long story short they have no clue where they even sent my package that was very costly. Too quick to talk and to slow to pay attention! read more

I have a mail box here and been with them for past 4 or 5 years. Been a very convenient place to get mail for my businesses. They are very accommodating and polite and Karen always seems to have good luck on getting some really good people working in the store. Nice when you needs some type, copies or print something on the computer. Keep up the great work! read more

This is my favorite UPS store!! All of the workers are super helpful and go out of their way to make sure people leave satisfied.

Had a friendly helpful experience at this ups store. I was headed to an interview and needed to print my resume. The two young women there bright up my resume on the computer and called me over to make sure it all looked correct. I used a different program to create the doc so it looked weird. The young woman at the computer helped me update the document so it could look more like I wanted. After we fixed the document they helped me pick out the paper of my choosing and printed my docs for me. They went above and beyond what I expected and will return for any print needs. read more

Henry the UPS manager for this location & Zeanna the associate make this location the best! As soon as you walk in they acknowledge & greet you. They will take care of what you need for your visit And adding to that Both will help you and inform you of many great services they offer. I highly recommend this location. Outstanding customer service! read more

UPS is overpriced! I asked how much it would cost to ship a wreath, they quoted me $26 and then wanted to charge me $39. They stated it was for packing. No thank you! I went to Walmart got bubble wrap and a shipping box for $3.50 and took it to the post office. It was shipped priority for $11.95! $15 or $40....no brainer! On a positive note, the staff was professional and friendly. read more

Great service! They are always very helpful, I'm alway on the GO, when I need them to print something I email it ahead of time and they have it ready for me when I get in. Same for faxing, I have clients that don't use email so I just email to my UPS store with instructions, they fax it for me and when complete they put it in my box. If you're a small business these guys are a must a great team to have if you need them. Jesse read more

I've used this UPS Store for years despite others being closer to me. It's because Karen and her staff are wonderful! They all know me by name and are friendly and willing to go above and beyond. No matter what kooky requests I make when I need something printed or mailed, they always say yes! I was disappointed when I found out Mr. Earl was selling the store because he was so fantastic, but I'm happy to say that the customer service hasn't changed. I'd recommend this store to anyone, and I have!! read more

Keep in mind, this is only my experience. I use this location because it's close to my supermarket and my home. I WILL NOT use this UPS store again. From the very beginning I've noticed a general unfriendliness that seems to stem from the owner. Curt, snide replies to easy questions and a general feeling that they could care less about your business. Ok, you win. Taking my business elsewhere. read more

The service at this location has gone downhill considerably over the past few months. I wanted to buy some large boxes from them and the young associate at that counter refused to sell boxes to me...it was only after my insistence that they sold me a cardboard box! Incredibly rude. In the future I will frequent other locations. Absolutely unprofessional. read more

This store has dropped SIGNIFICANTLY in attention to detail and caring about their box holders. Placing their "filing" label COMPLETELY COVERING the original sender to/from address is unacceptable. What if they applied the label to the wrong parcel (seriously, human error, which is ok, it can happen...) then I get it and open someone else's mail - that is a federal crime to open someone's mail without their consent. If customer sends item to me for return or service, covering the label I may not know who it is from. Regardless, there is ZERO need to completely cover to/from address with an in store label used for their convenience to sort and inventory. There is plenty of other space on the parcel to label it. Ask the staff to refrain - "oh we have hundreds of packages a day" (nearly hand to forehead, drama, soooo, busy!!!!). Me thinks not, you placed the secondary label PERFECTLY over the addressee label. And yes, that was the manager who I spoke to. Not very managerial in my eyes. We operate a business, this is our official mailing address, too much heartache to "move"....so we suffer. read more

I have used this store for several years. Earl was outstanding and Karen is doing an excellent job. I have used several UPS Stores in several different states and can honestly say that this particular store is by far the best. read more

I called numerous UPS stores to help me create a RS3 label. NO location knew what I was talking about and did not want to help. I called Earl at this Windmill and Pecos location and he was ready to have me come in to help me out with a RS3. He was so helpful and quick to assist. I do a lot of shipping for my business and am so happy that I have found a UPS store that is here to help! The best UPS experience I have ever had !!! read more

Great store!!! They have everything i needed in one spot. Great employees who are very respectful and knowledgeable. 1st They answered my call and all my questions. 2nd They informed me of all my choices for the right packaging and shipping. 3rdly They then got my notary papers done, took a passport photo, and helped me make copies of everything. Everyone worked as a team to deal with all my needs. Wow....i will be back. Thank-you UPS Store and your exemplary Employees you made my stressful day much easier! Thanks. read more

Terrible new management and ownership. Stay away! My package was lost for a month. They eventually figured out they sent it to the wrong address. Never apologized and I ended up having to call to find that information out. They never called me to tell me. Every time I did call, which was only 3 times in the span of a month, they acted like I was bothering them. The manager a woman, which I cannot remember her name, has no business working with people. When I told her my package wasn't delivered she proceeded to tell me how she doesn't make mistakes or lose packages. Well I hope she can now understand that she does. She really needs to educate herself on proper human communication before she goes out in the world. After not wanting to speak to the delusional manager anymore, I asked to speak with the owner who turned out to be more than willing to back her up. Dream team for happy customers right there. With all that said I'd recommend using another UPS store because yikes their dumb. Yelp is here to help people find good places and weed out the bad. Fellow yelp users I'm trying to help you, this ones bad. It's worth it to drive farther for better service elsewhere every time. read more

Have been using this UPS store for several years. Would not switch to another location if offered service for free. Karen and team treat me like a friend or neighbor. They see me coming and often have my packages and mail out for me before I open door. They not only provide alerts on my cell when packages arrive but will actually call me if something urgent arrives. Service doesn't get any better than this place! Thanks team! read more

Great staff and friendly service! Even though this is not the closest mail center for us to have a box, I don't mind going the extra distance for the experience. We have lot of packages delivered there, some with expensive contents, and it is important to us that our mail center is accurate in sorting. At other mail centers, we have had bad experiences in having to track down our packages that were given to someone else by mistake. We have been very pleased with the Windmill store-- keep up the good work! Highly recommended! read more

We've had a box here for years, indeed, we would have it no other way! We have a lot of packages going in and out, they always help us in every way they can! We are handicapped seniors and everyone there will do anything to assist us! It's convenient location, services and very helpful folks, keep us coming back year after year! Thanks to everyone there who always 'bend over backwards' to help us! read more

I do miss Earl & Cameron, they were great but the new staff has always been friendly, helpful and full of smiles. It's rare that I ever wait for service. I totally recommend! read more

I have been going to the UPS store at Windmill and Pecos for many years!! The staff there is very helpful and professional! I would recommend this UPS Store, its owners and its staff highly!!! read more

The customer service was so great here. They helped me with everything and I was in and put so fast. Will recommend to everyone.

This is hands down, the easiest, most pleasurable mailing experience I have ever had! I will definitely be back for all of my mailing needs. I would rather drive a little farther out of the way to go to this store versus the mailer closer to my home due to the phenomenal customer service. The owner Tim was so kind and patient with me, as were the other employees. I had four different packages I was mailing out (to four different addresses might I add) as well as an Amazon return. To my surprise, I was in and out so quickly and efficiently. I was even assisted in bringing in some of the heavier, larger packages in from my car without asking! It was such a refreshing change of pace to be treated with such kindness and wonderful customer service. Also, I currently have a mailbox at a different store closer to my home and I am definitely planning on switching it to this store! I am looking forward to making the change. It will be nice to see smiling faces when I go in to get the mail. I wholeheartedly recommend this store! read more

Really? A free standing UPS store and you can't handle accounts nor carry shipping labels... This is not the only UPS store that doesn't do it either which is really frustrating... They refer me to go home and do it from my computer, it makes no sense why the store can't have the capabilities to do so. read more

Every single employee here is great. I have a box so I'm in there a few times a week. They're great about handling Amazon returns, too - just bring the box and the paperwork and they'll tape it up for you. read more

Do not waste your money and time at this UPS Store. It's worth traveling to another nearby location! Rude service, sloppy work, poor quality tools/supplies used for packaging. Welcomed greeting upon entering store. But when I requested only packaging no shipping, their attitude changed to one of annoyance. From my standpoint, I saw 2 people quickly packaging my items (Christmas gifts). Upon entering I communicated clearly what I wanted. First person began stating prices and asking for phone number. I again said that I was only wanting packaging no shipping and a reason for my specific request. Second person came out from storeroom and again began to quote prices. I reiterated my request and reason. At this point their rude attitude became apparent. As each box was placed on counter in front of me one at a time, I heard noise looking up to see tape lifting from cardboard in several areas of box(s). This happened to other two boxes once packaging completed. I pressed tape onto surfaces of boxes but tape continued to lift. I considered bringing it to their attention but withheld for fear they would retaliate with worse service. I paid for packing and packaging of 3 boxes a cost of over $20. I had 3 large boxes to take out of store and none of the staff (3 that were visible) assisted me in exiting nor offered help. Two customers were in store when I entered; approximately 6 in total were in and out of store during my visit. Store was not busy enough for an excuse of 'busy' to do a decent packaging job. A simple verbal offer to help me as I exited store with 3 large boxes would have sufficed. Also, I considered a large tip for the manpower but given their rude behavior I refrained. New to the neighborhood, I am in the market for a postal box and considered this UPS Store but after this negative experience with simple packaging I would not trust them with mail. I work in customer service, serving hundreds of people a day, thousands per week. Hence my attention to detail. I believe in giving back to the community by patronizing local businesses. This is why I am reviewing this UPS Store location. Sad that local business treat Locals poorly. In a time of Corporate greed I hoped for better neighborhood service...Word of mouth is the best free advertising! read more

If I could give 0 stars I would. Came in to make 30 black and white photocopies on regular paper. Got charged an arm and a leg. The rude clerk arbitrarily charged an obscene amount and had no remorse. Prices aren't posted and you can't independently utilize the copy machine. Will NEVER go here. Please save your time and money and go some where else. read more

Great place. Easy to access, always so friendly and helpful!

Very efficient and always friendly! Karen and her staff definitely know how to take care of their customers!

Karen the owner is awesome! They go over and above to help you. You won't be disappointed!

Excellent customer service every time I've come in. Today I made a mistake with an address and had to call in to have it changed. Henry helped me multiple times and was fantastic despite my error. Great to have them in the neighborhood. read more

So much better than going to our Post Offices in Vegas! Very helpful staff, very efficient, very pleasant employees. They run a tight ship.