I needed help with scanning some paperwork and I was fortunate to have Angel assist me in the process. Sometimes the name fits the person perfectly as was the case with Angel. Patient and professional and very helpful. Also friendly.Thanks! read more

I was honestly very disappointed in the service from UPS. I called about an important lost package because it was delivered to the wrong address. The staff that answered was extremely rude and hung up on me. I understand they might not been the ones that delivered the package but any info at that point would've been helpful. 2 stars for convenience of dropping off Amazon returns. 0 stars for being helpful to another human being when in distress. read more

Today I had something printed at the UPS store. I forwarded an email. I wasn't informed which shows TO UPS store on their printout. No one explained that their store number would appear on the headingofmy letter. When I got home, I realized that and I called right away and they want to charge me additional money to edit or take out their information on the top of my letter or send it back to them as a PDF. No one informed me that this inform would appear on my letter. THEY did not want to correct the problem. They wanted to charge me more money. I always go to this location. I told him it was BS. He hung up on me. I called back. hung on me three times. No one addressed the issue other than wanting to charge me more money to edit remove their heading on my letter. pitiful customer service. I've printed things there numerous times and never had this experience. Everything came out just fine and it wasn't sent in a PDF and if that's what is required than that should have been explained before they printed it. read more

Did ya know there was a UPS store located at the Koko Marina Shopping Center? I certainly did not know that, but since I just so happened to be doing some work inside of Bank of Hawaii, after finishing up the job, I had to ship out a part when I just so happened to notice this UPS Store. Located just next door to the Consolidated Theaters Koko Marina, this particular UPS Store has easy access as there is lots of parking at the Koko Marina Shopping Center. The store is clean, pretty busy (the day I came here), but at least the line moved pretty quickly. Happy to add another UPS Store on my radar, as I mostly patronize the Kahala, Kapahulu, & Manoa UPS Stores. read more

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Conan truly helped me with so much aloha. Removed returns in my car by hand truck to go to Amazon for return. He is A PLUS employee! read more

Extremely rude and irresponsible ups store with condescending tone, I would recommend using another ups store if you want to use ups service, though I rather use a better shipping services than option we currently have since I have had issues shipping with both usps and ups. They hung up on me, saying because I use pirateship i am not their customer when I am the one paying pirateship to print ups label to use ups which mean I am the one paying ups for their service. Also when my package tracking only shows it was dropped off at the store by me as the customer but no new update after a few days I called them and stop by trying to find out what happened they were not helpful. Not sure if my package will ever show up and tracking by ups will be updated as right now this store could have stolen my package and not give it to ups driver for all I know or it could be ups did pick up my package from them but did not update their tracking which would poorly reflect on ups tracking, but i probably will not be using this store again anyhow because of how rude and unhelpful they are, if a store is unappreciative of customer I don't see a a reason to keep paying them, and likely I would not use ups again if I have that option though my experiences using usps or ups have not been that great with either so it is like choosing between a rock and hard place shipping things, and I ship like hundreds of packages out and received hundreds of packages that I paid for shipping in the order every year, it is funny how the service I paid for try to make it difficult for those who paid them and keep them afloat. They just told me if my package is lost or tracking not updated, file a claim with the label print out service I used for the label which is pirateship. Also there is another person named Sean who worked at this store who has the same first name as me when I stopped by but I never worked for ups or usps or any carrier, I have been self employed since 2013 and have not received a paycheck from anyone for over a decade, i have my own businesses and my American last name is Brown. read more

I needed a Notary service for some legal documents, and I needed it fast. My bank informed me that their notary was "full for the entire day." I was furious. I drove to the UPS store, and they were terrific! Took care of my husband and me immediately. We had three different documents that required both of our signatures on each document. We required a color copy of one of the documents. It took about 10 minutes total and the bill was $24. They couldn't have been nicer or more professional. WHY WOULD I EVER GO ANYWHERE ELSE? read more

My go to place for Amazon returns. Parking is convenient and the returns are quick. I've also used them to ship a valuable piece of artwork to the mainland...they were great packing it up and it arrived in perfect condition read more

My personal business center! I won't print very much at home with ink prices so high. I send my stuff via email and the staff print everything for such a reasonable price. I've started sending photos recently to have them printed on photo quality paper. Much cheaper than shutterfly. Once I needed a notary and they have that too. They are a wonderfully helpful staff. read more

I had to return a big bulky item to Amazon and needed help to figure out how to pack it up. Krisalin was so nice and sweet as we worked together to pack the item. I really appreciated her knowledge and good ideas to help me. She was a joy to work with. I hope she's working next time I come in. read more

Best service around! Cody is the best, always soo helpful with all of my custom printing needs.

I've been to many shipping centers over the years, but this UPS really stands out for its customer service. The staff here is amazing-consistently friendly, helpful, and efficient. We were at the store many times a week to check our mail, make copies, return Amazon packages, mail packages to the mainland and Japan. They provided so many different services that made our life in Hawaii easier. A huge shoutout to the staff: Kubon, Tafili, Welson, RJ, and Gilbert. We will miss your smiling faces and friendly service. Aloha and Mahalo nui loa. Michael and Melissa Petty read more

I had an expiring passport I had to renew. Sooner the better. Like driver's licenses, they can be renewed in advance prior to its expiration date. With that said, I began the process. Only problem, I need a recent photo of myself to go with the application. I scoured around Yelp to see where in my local area I can go to for a viable passport photo service and not have to make time to go elsewhere. I scored and found a good one in Koko Marina shopping center. I didn't realize that the UPS Store did passport photo services, to be honest, but I was happy that they did. I arrived here around 9am on a Saturday morning. There wasn't any line and I got assistance almost immediately. After sitting down and having my photo taken against a white wall, I was told to come back in 20 minutes to process the photo. I was like, cool, and told them, I'll be back in an hour, so I could get a good workout in the 24 Hour Fitness gym nearby. After an hour or so, I returned to the UPS store and received my passport photos. The service was good and fast. It was cool to have this service within 15 minutes (or 35 minutes on the bus). While the UPS Store mainly oversees mailing parcels and other business functions, it's nice to have that extra service of passport photo processing. The only good thing about passport photos is that you need them every 10 years, if you renew regularly - generally speaking. The overall experience here at this UPS Store in Koko Marina shopping Center - Hawaii Kai was quite nice and familiar. It was nice to have the UPS Store here for its many conveniences and purposes. I enjoyed myself here, even though it was mainly for getting my US Passport renewed. While the price for passport photos was not cheap, I was glad that it wasn't pricier than I thought it would be. Currently, it was just under $20.00 for a set of 2 photos. I attached one photo to the renewal application and mailed it out the same day. I even asked the staff there to use their stapler to staple the photo onto the application. They were nice enough to lend it to me so I can be out fast and on my way to renew my passport documents ahead of the Easter weekend 2023. The staff was friendly and great of help. It was pretty cool that they were quick to help me. For the most part though, it was a quick and easy stop for me. The store itself was nice and probably air conditioned, although you can hardly feel It while in the store. The store was clean and very inviting for sure. They also sell various office products as well as provide the aforementioned mailing products and services too. They can be the one stop shop for all your business and mailing needs, and obviously, the ones who can take your passport photos for you. If you need to mail something or need that passport photo taken, consider coming here to the UPS Store in Hawaii Kai. They got you covered. This UPS Store is located in the Koko Marina shopping center in Hawaii Kai. The address is 7192 Kalanianaole Highway, 96825. They accept major credit cards, as well as cash I believe. As far as parking goes, there is plenty of parking here on the street level, and two floor parking lot where the Taco Bell currently is on the 2nd floor. The UPS Store is basically next door to the Koko Marina Consolidated Theaters. Can't really miss it. If you are like me, basically, routes 1, 1L, and 23 head out to Hawaii Kai from downtown Honolulu and the Ala Moana center area. Although there are other passport photo services sprinkled throughout urban Honolulu, I would prefer coming to this one in Hawaii Kai. The location is nice and you can do shopping or dining after you get your passport photo done and squared away. I like the service here, especially when there's no line. Definitely recommend coming here for all your mailing and passport photo needs. 4.0 stars for the overall experience. 4.5 stars for the service. 3.5 stars for the prices. Support local! B read more

I went there for Amazon returns. Friendly service and very quick in-n-out as it is never crowded.

They staff at the UPS store is so great. They have many services to choose from and I love it because they put the extra love and care when shipping something out for you. They have other services that people may not be aware of like copying and a store with stationary essentials. Nonetheless, you never have to worry about your securing your precious packages being secured and delivered properly. read more

While one of the younger employees was very courteous, a more serious colleague was incredibly rude. Maybe she was having a bad day, but she was jarringly dismissive and impolite. read more

I had to look for a UPS store for my Amazon return because of Amazon's current return format/system. It's free to return if I took the package(s) to a store, $1 to print a label, and $2 for something else (can't remember what). I'm a Prime member, so it doesn't make sense to pay to return, much less to print my own label, so to the UPS store it is. I used good ole Yelp to find the most convenient location, and picked this store because we had to be here for the kiddo's baseball game anyway. I'm grateful to the Yelper who identified the location in Koko Marina Shopping Center coz I'm not too familiar with this side of the island and still get mixed up with Aina Haina and Hawaii Kai. The store is next to the theaters, and parking was plentiful on a Saturday afternoon. Anyway, mine was an easy transaction. All I had to do was drop off the package and have the guy scan my QR code. He gave me a receipt and I was out the door. Very minimal, took all of 2 minutes, if that. I'm giving the store 5 stars despite not having the full customer experience because of a few things: 1) the store was well-lit and well-stocked and there was plenty of space to walk around (unlike a few others I've been to) 2) the guy behind the counter (sorry didn't see his name) was friendly and courteous, and I saw him exchanging goodbyes with a couple of senior citizens, who left with big smiles, which gave me an excellent impression. I wouldn't mind coming back here for any future Amazon returns, even if there are a few other stores that are way closer to me. The ample parking lot and free parking is a huge bonus, honestly. read more

When you can't go to the Post Office .... I can remember when this store used to be called Mail Boxes Etc. I guess that means I've been using their services for more than ten years. There are times it isn't convenient to take your stuff to the Post Office - like the holiday season! Instead of standing in lines I can bring almost anything here and they will pack and label (if you need it), insure, and ship it. This gets really helpful on weekends and early evenings. Plus, I have a choice of using the USPS or their UPS service. The other reason I use them? They can prepare and print almost anything I need. I've used them in the past to make funeral service programs, tri- fold card stock paper handouts, spiral bound booklets of travel adventures. While they are geared towards servicing small businesses I've found their expertise on a personal level to be invaluable. It's neat to have a locally owned national franchise in my community. read more

This place serves Hawaii Kai area well. Although, overwhelmed at times during the holidays, compounded by pandemic operation, they still deserved high rating. My sincere wishes for their continued success for the years to come. read more

The UPS Store - Finally! - Shipping Centers Near Me - Honolulu, Hawaii

I came here to print several items, too complicated for me to figure out and having read that FedEx is unhelpful, remembered that this place seemed friendly. And they were; friendly, helpful and did a great job without me having to lift a finger. Thank you to the girl who helped me. Her name is Angel, and she truly was one. read more

The staff at this location are super helpful. I go here for all my shipping, copying, printing and return needs.

Convenient neighborhood location, located in Koko Marina shopping center with ample parking! Fast and efficient servicing personnel. read more

Got here at 1:30 Saturday afternoon and there is a sign the says "will return" Really? One person working and they're at lunch? On top of this it's way past the time the sign says to return. Don't count on this place. read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

I used this ups location often as it is my local store for deliveries, and notarize documents. Fir the most part it was a store with great customer service until the last two visits I had. Unfortunately the associate working on Sunday 8/8/21. Is a woman that does not represent great client service. She has an attitude and responds to questions as if she has to do you a favor. Because of how she says things and her bad attitude I will rather drive to the next location. Not recommending this place and certainty nor coming back. read more

I just moved to Hawaii Kai and needed some printing and copying done. The staff at the Koko Marina Shopping Center location is very helpful with great customer service. Eddie Hanohano was especially helpful with a print job I needed ASAP. I will be there at least once a month and I look forward to seeing them again. Mahalo nui loa UPS Store staff! read more

I had very unhappy experience there. The notary lady is very rude, has very bad attitude. She doesn't understand how to do her job correctly, not work professionally. She simply and rudely refused to notarize my documents, but when I went to another place, my documents were notarized without any problems. Don't waste your time there, she would ruin your day! read more

Apparently the notary at this certain store doesn't understand her task of being a notary which is to identify and verify the person signing the signature. But no just because there were numbers on the pages she claimed that she needed to see all "118" pages of a legal deposition document which is legally tendered. Please do not waste your time going to this store as the employees there are not fit and are not competent enough to understand how to do their job correctly. read more

I love love going here to meet my office needs as far as faxing, UPS services, and copying. The worker there are so helpful and so friendly. Love it when you go to a business and they don't call you Aunty ... or speak pidgin in the wrong way. I love their professionalism and their commitment to your needs making sure you choose the right options. Just wish they had more office supply's since in Hawaii Kai area we are very limited on places to go- that's why I gave a 4 star rating .... Seriously though their service is 5 Stars no doubt!! I will continue to come here to meet my office needs it's convenient for me and worth my money!!! Definitely a happy camper with the location! Have to say THANK YOU for having an excellent customer service and having a smile on your face when you greet me as I come through the door! It really makes me feel like you want to help and I am not a bother..... Check out this location for your needs when on the East side of Oahu!!!! -Happy Camper I am! read more

Notary was incorrect about claiming Hawaii state law precluded her from signing notary affidavit. Caused us a major headache in signing our closing documents. Went to territorial savings bank and documents were notarized no problem. Almost caused our home to not close on time. BAD AND MISINFORMED. NEEDS TRAINING. read more

I've been to this UPS Store many times for various tasks. Some would think a UPS store is just for mailing, shipping, and receiving, but it's much more! This store is conveniently located within Koko Marina Shopping Center in Hawaii Kai. They're open from 9am to 7pm Monday to Friday, and closes at 5pm on Saturday. Depending on the time and if there's a movie playing, there is usually plenty of parking. They also have two dedicated stalls in front for loading and unloading or anything that takes ten minutes. The staff here have always been friendly, courteous, and helpful. I've been here for large printing jobs and it's only four cents (with coupon) per page for black and white copies. I've been here to drop off packages and pick up. Another thing many UPS stores offer is notary service. It's just five buck for each notary, and you don't need an appointment. Some people charge over $20! Though, UPS did "lose" a package I ordered from Amazon. It was stated it was delivered, but I received nothing and I was home and live in a condo! I was very upset because what I ordered is rarely available that ships to Hawaii. I called Customer Service on both Amazon and UPS, and I felt like I was talking to the same Middle Eastern person on the phone. The solution is always the easiest way out: return my money. I wanted to investigate. How hard is it? Who was the driver who signed off that my package was delivered at the specific time? Was the time the same with the other packages delivered to my building? I went to this UPS store to share my matter. They listened, and didn't give me any BS answers. They were only able to help me check the shipping to each destination, and that I needed to call customer service and start an investigation...... I already did that, got unhelpful service, and the website says my package didn't qualify to start an investigation. Oh well. I eventually got what I needed, and chose to ship it to this UPS store instead of having one of their drivers making errors (or stealing it perhaps?). Anyway... thanks to their staff for listening to my venting, and actually helping me. Overall, a nice, clean, organized UPS store that provides many services with friendly and knowledgable staff who listens well and helps however they can. read more

PROS 1) Quick and efficient 2) All in one place! Cons 1) This woman there is kind of local rude. There is no Aloha spirit in some of these people: Defensive, Critical, Suspicious. Please relax - not every person is an evil mainlander. read more

I usually come here to get my Amazon returns taken care of, and staff is usually very nice. However, I came in today with a question about my Ups delivery and Angel stepped in to "help.". They couldn't help me woth my issue since they are just a franchise, which is fine, but Angel was very snarky and condescending when answering my questions. She ended up just walking away from me while the other two workers stood there and looked on like they were used to seeing her act like that. I will definitely try to avoid this store from now on. I gave 2 stars instead of 1 just because the other workers are usually nice when I come to this store. read more

Cashier who was helping me was nice and customer service oriented. Other worker on the side jumped in and was rude and abrupt.

Recently I've been finding myself shipping more and more packages through UPS. It's mainly because they're carrier of choice for the company I work for. Occasionally, it's personal. UPS is also the preferred carrier for Amazon.com returns. Whenever my business takes me to a UPS Store I think immediately of the location in Koko Marina. I do a lot of business in the area and they're convenient. It's a definite plus that the store is clean and well lit and that the employees are always friendly and professional. They also have a really nice display of retail items for sale that includes some pretty funny greeting cards. Even if I don't have business that takes me in the area of Koko Marina, if I need to ship a package I'll make a special trip to this particular UPS Store. Convenient and with lots of parking (including a couple of designated short term stalls for package drop off) this location is also close by several awesome places to eat. read more

Came here to return a package I bought from Amazon. I thought it would be quick and painless process. While it was my fault for forgetting a label, the lady helping me was quick to belittle me for it. Her tone was extremely snarky and talked to me like I was in fourth grade. This isn't my first time I have had a bad experience here; this is the worst I've had in quite a while. Please do better. read more

I'm sad to say, customer service could improve. I called to ask if I could email a file to have printed that day. The nice lady said yes! I didn't hear a reply so I followed up the next day and the male who answered the phone sounded grumpy and said to just come in and bring the file. No apologies of not having the file printed or for not having responded to the email. So I took my business elsewhere. read more

Love having this UPS store close by because they are so efficient. They can have a huge line out the door and you will be helped with in 15 minutes. They are incredible at multitasking and getting the job done. I've been in when they are busy as can be but still answering the phones after 2 rings. Great customer service. Extra special shout out to employee named Edie! She is always there making sure things get done precisely. Thank you UPS! read more

This is not a ding against UPS Stores in general. They are actually one of my favorites and very reliable. I have had an account at one on town for years and love it. This review is for the people that work at this location. Specifically, the gentleman that was working on Saturday, October 2, 2021, around 3:30 pm. My wife went to return an Amazon package and was harassed repeatedly for not having the top flap of the box taped close. I had left it open so they could confirm the contents, but instead of just helping out and taping it close, he had to publicly berate her in front of a crowd of folks repeatedly. I doubt that this type of behavior is tolerated and I welcome a call from their GM. Sincerely, Dustin read more

Edie was so wonderful helped me answer all my questions and choose the best shipping option quickly and efficiently. I highly recommend this UPS store! read more

Wonderful staff. They have always helped me and my family promptly and professionally. I have learned quite a lot about the shipping process over the past few years come here and it was all because of people like Edie and Eliza. I don't remember the other peoples names, but they were good as well. I have witnessed, first hand, the disrespectful verbal assault towards these poor employees by the self-entitled and selfish snobs that patron this place and yet the staff do their best to expedite their requests. Most people don't seem to read their Amazon return instructions and when they get it wrong, take out their frustrations on the employees. Sometimes Amazon says to bring it in unpacked and sometimes Amazon tells you to pack and tape it yourself and print the lable. Read the instructions people! Not that difficult. Yes tape and supplies aren't free. How many times I've stood in long lines because these snobs argue about $1-$2 for tape. If you read the instructions yourself, you wouldn't need tape. Imagine several hundred people a day asking for tape. Who pays for that? Why should the ups store pay for your negligence? If they tell you that you need to remove your battery label, just do it, they're saving you from getting fined by the FAA. Don't just stand there arguing with them that Amazon said so. Amazon isn't the one shipping your junk. This nonsense wastes all of our time. Also, make sure you know what you're shipping. They can't ship it if you don't know what it is. These guys don't work for Amazon and they have nothing to do with the reason you messed up your return. They literally can only accept packages that are meant to be returned to ups. If they can't accept yours then it's your fault, not theirs. Grow up people. Seriously, I could never do this work. Every time I go in there, I feel like yelling at these customers. The patience the employees all have there to deal with these terrible customers day in and day out is amazing. I'm so happy to have these guys so conveniently located and providing such a great service. They've always served me well. So next time you stop by here to drop off your Amazon trash, maybe take another glance at your Amazon return and make sure you read it right, because you probably didn't. Have your QR codes ready and organized so you know which one go to whatever product you're returning. It would save us all the long lines. read more