I had an Amazon drop-off for a return and chose to return it here. It's usually a pretty quick process: get your QR code ready for your return, box up the item if you need to do so, and give the return to the UPS worker. They scan the QR code, ask if you want a receipt, and then they take and process your return. It's in a fairly convenient location but parking can be a little tough if all the street-side spots are taken. I usually choose to take my Amazon returns here instead of Whole Foods just because it's more convenient, close to my house, and quick. read more

The Kapahulu UPS store is the best! Josh and his staff of lovely ladies always provide exceptional service with care and aloha. I have had a paid mailbox here for years for my small business, i cannot imagine having one anywhere else but here. Thank you all so much from the bottom of my heart! read more

I went in with specific instructions to ship an order back and requested a tracking number. Come to find out the item was shipped back without my name or return address or a tracking number. I obtained a receipt saying I only paid regular shipping in which that was not what I asked. Now I'm out a couple hundred dollars for a shipping mistake. I wouldn't trust them with anything. Who is going to pay for my loss now? Me Teach your employees to properly handle situations, listen and proceed. read more

ROBBERY!!! UPS at 758 Kapahulu - Honolulu!! I've been a customer of Amazon for years and I've never been asked to pay $25 "Pick-up Fee" from an Amazon Authorized pick up place, except this UPS Store at 758 Kapahulu in Honolulu. To me, this is a robbery case... I have reported this Unfair Practices to Amazon and BBB. AMAZON CUSTOMERS BEWARE!!!!! If you are new to the area, go to Wholefoods that is not far from Waikiki Beach, easy parking and free. In this UPS store, you also need to pay parking. read more

I was looking for a place to ship my mom's crystal because I didn't want to carry on the plane with me. Found this place on Yelp and thought the service was excellent. I thought the price was kinda hefty but I will gladly pay for good service. read more

I dropped off an iPhone for return/trade in at this location and when Apple received it, the box was empty. I can now see that this isn't the first time this has happened at this location. Beware! read more

The UPS Store along Kapahulu Avenue, just before Ono Seafood when heading in to Waikiki! PARKING LOT - in the back of this store! Idk yet if it's free but they validate! - Reliable shipping vendor. - Quick easy drop off for Amazon and Temu returns. - Parallel-parking which are metered stalls conveniently in front of the store right along Kapahulu Ave in the ocean direction. Parking can be difficult to find in front so you may need to take a few spins around the block, but guess what? There's a parking lot right behind the store! - Parking Lot - behind the store!! Get your parking stub validated! Three things I dislike like about the location of this store: (1) the lack of very many parking stalls, (2) no free street parking until after 6pm (?) or on weekends, (3) no actual parking lot (yes, there is - in the back!), (4) the traffic lanes fronting the store are narrow so if someone in the left lane opens their car door, the door can hit your car parked along the street. That's what happened to me by a young adult who got out of a large van stopped next to my car! I was not a happy UPS customer that day :/ I've come to this location many a time to drop off Amazon returns and just recently for dropping off Temu returns. They make drop offs easy-breezy so long as you are well-prepared. What does it mean to be prepared? Prior to your arrival, get all of your ducks in a row. If available, take screenshots of all of your UPC codes before walking into the store, and have a methodology that helps you to remember which label corresponds to which item. I put mine into a camera roll folder so that I can rearrange the order according to my packages that I'll hand over to be returned. At the counter, tell the counter person what you need done. Show the counter person the UPC return code and they will scan the code then take your item or package and affix the shipping sticker for you (probably after you leave). They will also print out a receipt for you. Be sure to jot down on the receipt what item it was since there will be no notations what it was that you returned. I never see the same staff; however, all those I did see seemed very helpful and pleasant not to mention efficient, courteous service. read more

I stop by here occasionally to drop off some mail or print documents and the ladies who are working are always so kind and helpful.

Great experience in January of 2025. We needed a notary for a bank form and two witnesses for a will and various copies, digital and paper. Josh, the owner, was great and was the notary. Easy, prompt, professional, a good value, one stop, would recommend to anyone who needs these services in the area. read more

The store on Kapahulu where Josh works .. sucks. That UPS store on Kapahulu totally lied to me. And when the guy Josh couldn't figure out how to email an application to me he blamed me and insulted me. I had to get a friend of mine to call and talk to him to sort things out. Josh is an asshole. I am glad I didn't allow him to talk me into renting a mailbox just to get my license mailed to me cuz he already had my license sitting in his drawer. And when I went in there, an employee told me I could get it forwarded to me even though my mailbox had expired. So josh was trying to extort me for more money. Not to mention he was rude! So you guys deserve a bad review. Your store reminds me of rude California stores. You go into your store and you forget you're in hawaii. read more

Best service ever from owner Josh and his friendly and professional team! They even have a business computer for rent there! And notary services too! Best value for everything! One block from Safeway in Kapahulu so very conveniently located. Oh yes abs they are open seven days a week! Try them out today! read more

Josh, your staff is unbearably rude and not helpful. I've met you when you just took over the store and your store was my go to but I must say, especially the young girl that works there, has no service skills and was irritable. Super unpleasant experience. read more

There is no evidence that my package was picked up, signed for, or scanned by a UPS driver. The last known location is your UPS store. I checked the weather for that day, and the skies were clear, so the label couldn't have been damaged by rain. It's highly unlikely for a package to go missing immediately after a label is created without foul play. My disappointment is directed toward your UPS store #2333 in Honolulu, Hawaii. read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

Hana is amazing! While multitasking she helped me with our UPS, USPS, copy, fax and scanning needs. Yes, almost all at once. She was patient and did everything perfectly! Thank you so much for helping me when in a time strain. Because of you Hana, they were able to received my documents on the other side. Thank you, Hana and I am following your advice. Relax and Enjoy ! read more

Thanks very much to the staff at the UPS store on 758 Kapahulu Ave in Honolulu. I got the services I paid for. My ukulele was wrapped with a double layer of bubble wrap. It was placed securely into a box that was lined with bubble wrap and crushed brown paper. Also, two large fragile warning labels were clearly visible on the outside of the box. My favorite ukulele arrived in safely without any damage. I appreciate and am grateful for your service. Much Mahalo. Tom T. read more

The UPS Store - my favorite ukulele transported from Kapahulu to Florida arrived securely and safely without any damage! - Shipping Centers Near Me - Honolulu, Hawaii

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Came here when they first opened. Im leaving in few days, needed to ship hello kitty bag I bought from Ross plus lots of clothes souvenirs for my Family. Back to California. $142.Something. Josh was very helpful. Definitely recommend this Location UPS. He said it would be their Thursday. Today's Monday. It came Friday, best feeling Ever. Thank you read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

Kind and honest! I had done notarization in bi- languages to sent overseas but he did not charge extra. Other UPS store charged me $35/page but this UPS store just extra $5 per adding a document. read more

These people went above and beyond with helping me with my Amazon return. They were very friendly, knowledgeable, and helpful. The only drawback is that there's limited street parking. So if you have a lot of things to carry, you'd have to pay for very expensive parking in the back or find street parking elsewhere and maybe use a cart to carry everything to the store read more

Hm, looks like they got my prior review removed. No problem, can post again. Encountered terrible customer service the times I was here, specifically from the lady who had a lot of tattoos. The owner reached out to try to resolve the situation, which I appreciate, but alas, there's nothing he can do. That lady needs customer service training or just needs to be let go. She's bad for business. Will go elsewhere. read more

They were really helpful and nice ! I had to ship boxes last minute before returning back to the mainland ! I needed a dollie and they let me use theirs and helped me Re-tape the boxes that needed it . Love the Kapahulu store!! read more

While on vacation I had a few items I wanted to ship home. The clerk was very helpful and answered all my questions. She boxed up my items and took care of everything. read more

Amazon was supposed to bring a smile to my face when I got my power supply for my computer. Installed it professionally myself but no smile was seen on my face. Heartbroken, ashamed, and aghast I felt. No power was was being supplied. I took the L and thought to myself, "Shit. I don't want to deal with a shitty UPS." Researched - I have. This was the only store with 4 stars. The day came to bring my package. I walked in, got greeted with a friendly smile, and my QR code got scanned. This was all done in less than 1 minute. God damn, a smile was brought to my face. read more

Always SUPER FAST and efficient, whether an Amazon drop off return or using notary services, in and out under 10minutes! G and her staff are amazing at multi-tasking. read more

WE LOVE THIS UPS STORE!!! Josh and his team Hana and Aunty G are phenomenal. Their LARGE FORMAT printing is INSANE! Printer is clear as day and the prints turned out incredible. We used them for an extremely large art installation with thirty pieces of art that were 30'' x 96'' each... so approximately 3 feet x 8 feet. Josh went ABOVE AND BEYOND making sure everything went well. MAHALO NUI LOA! This store and its staff are the definition of aloha and we appreciate that there are local and native hawaiian staff there and the owner understands the aloha spirit and embraces it even though he is not from here. ALOHA is all that we experienced from everyone here and we are so GRATEFUL!!! We will never ever go anywhere else. read more

The little stuff(mailing a small package, making copies) was ok. It's the big services you should not do. You can walk and listen to staff swearing loudly local style while they ignore you. The owner, Josh, lied and told us (I'll keep our org anonymous) he did not have a missing piece of artwork he was responsible for shipping valued at over $6,000. Turns out staff shipped it without a UPS tracking number and painting was found at the UPS Utah facility lost & found. He also did a local delivery without following UPS protocol (no tracking #) damaged a painting and again lied about it. He also mislead our customers on shipping costs. Don't ship anything of value with UPS Kapahulu. read more

They offer exceptional 5-star service and friendly staff. They are undeniably the most reliable and trustworthy courier service I have ever used. They are also excellent value for money. read more

It was a quick visit, in and out, dropping off a package to ship to the mainland so not a lot of interaction to base a review on. Counter lady was fine and when I dropped my overnight package to the mainland she reminded me it would actually take two day. I knew it as were Hawai'i but she made a comment that she had to explain it to another person so she wanted to make sure i knew. Side note, COVID test and 72 hours just ain't happening very well read more

Rarely give bad reviews but this was so disappointing. Scheduled a notary service and had to wait still. The notary seemed to be distracted with something other than trying to make the experience quick and simple. Wouldn't help me even though I was one of only 2 people in the store (there were 3 employees total). While I was waiting I asked how much the notary services were since they don't have online pricing and didn't discuss over the phone when I made the appointment. He told me it was $20 per signature. I've gotten notary services at the bank and the UPS store in Kahala for $5/signature. Not sure what was going on, but between the lack of customer service and the cost I decided to walk out. Save yourself some time and avoid this UPS for notary services. read more

Made appointment for notary. They were quick and efficient!! Will use again. Oh, and right down the street.

Josh is amazing, always doing what he can to help his customers. Never a bad experience from him any time I've had to mail a package there

I returned my Spectrum router cable box at the Kapahulu UPS store. The staff was friendly and helpful. In and out in less than 5 minutes!

I ship out stuff almost every week for my job, and I always use - The UPS Store out of convenience. Yesterday, when I was on Maui doing some work at a Bank of Hawaii, I had replaced some parts on a machine, but since my day didn't go too smoothly, I wasn't able to make it down to a UPS Store on Maui to drop off my broken parts (to be sent back to the mainland). Shucks! I ended up having to lug back the broken parts to the airport, and taking back the broken parts with me to Oahu so I could ship out the parts next day. Lucky for me, there is a UPS Store in the Kapahulu neighborhood. I come here once in awhile, because this store is not too far from my office, but what deters me from coming here regularly is the parking situation. Not the businesses fault, but this UPS Store is located along the busy Kapahulu Ave., and there is just limited metered parking in front of the store. Please note; there are also other business along the Kapahulu neighborhood, so basically everyone is just jockeying for parking to go to the various businesses along Kapahulu Ave. When I do luck out.......... I sometimes find open metered parking just in front of the store, so I just pull over, & pop on in to drop off my boxes of broken parts. The clerk who works at this UPS Store is pretty friendly & efficient.........I would probably use this store a lot more if the parking situation was a little better, unfortunately - "it is, what it is!" That's why I tend to go to the Kahala UPS Store a bit more (which is further from my office). Overall, this UPS Store in Kapahulu is still a great place to visit should you need to get your boxes shipped out, or if you need to print something out, as I noticed they had some printing equipment. read more

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Long story short, we tried to return Amazon packages that needed to be shipped in a larger container, which we did not realize as we had about 20 returns from a large project. The owner, seemingly frustrated, tore up our shipping label when we didn't want to pay $46 for boxing the item. After resolving the issue with Amazon, when we came back the next day to pay to box the items, they couldn't be shipped because the label was destroyed. We were told we'd have to wait 2 weeks to ship them. When I went into the establishment to try to understand why we had been put in this position, I was treated with rude, indignant responses that culminated in being told "maybe you shouldn't bring your business here". Lmao!! As if we would have come back again to deal with incompetence on a regular basis.....now you lost a customer and gained a bad review. Kudos! Job well done! Zip a dee do da! read more

Regular service is great & Always efficient & ready to do the job. But check any notary documents before leaving as the lady notary is often distracted by her kids and her errors have been costly for me. read more

I needed 200 color copies of a program. I didn't have the pages in the correct order when it's printed back-to-back and folded in half, but owner Josh figured it out for me. The color and printing are top-notch, and the paper quality is excellent. I had a 15% coupon I found here on Yelp, but Josh showed me that he had a better coupon for me, 20% off color printing!! Excellent value! I appreciated how Josh was able to print my copies while I waited. I got to see him help a number of customers with a variety of needs. He is super knowledgeable, friendly, and helpful. I was able to find parking right in front of the store when I arrived around 8:40am. Thank you so much for your help, Josh! My dad's program looks beautiful. I would definitely come back here! read more

Super friendly. Helped me print out my label to ship cause my printer wasn't working h.

Love how easy they work with you to get your Amazon returns done. Quick, efficient and friendly service.

Very disappointing services. I should have checked the previous review about the notary. I have been to the Kahala location. I paid $5 only. I believe at least once they made a copy of my documents for my record. I went to Kahala yesterday but was told only between 10 am to 1 pm. I called this location yesterday with hope that they could do... but all booked. So, I made an appointment since the service is the appointment only. It was quick. I brought my own documents. Then, I was very confused with $15 additional. I called the UPS nationwide customer care. They could answer my question about the fee. I eventually called the store and asked. All I was told is it is their standard fee. Didn't give any specific for $15. I should have gone to my bank for the notary... it is free. My banker is always nice and social and smiling. This was a horrible experience. read more

The UPS Store - My receipt for the notary. Unknown fee of $15 for "Clerical Fee". I question but no clear explanation for the fee. - Shipping Centers Near Me - Honolulu, Hawaii

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The owner of this store, Josh, is a really nice guy and he always knows how to send things at the lowest cost to me which obviously I really appreciate! The location is so convenient compared to USPS and there is randomly always parking! YAY for parking!!!! They also have notary services and they make everything very easy for the customer which is so appreciated! 10/10 recommend! read more

Mat Costa saved the day ! Had 2 fruitless visits to Fedex store and came in here and he quickly solved the problem and had my package sent ! Well worth the stop in to get fast service like that !!! He said they have a little lot in the back for parking if you don't get something in front. The shop is right before the moped store if your headed towards Diamond Head off Kapahulu. Thank you Mat ! read more