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    The UPS Store

    2.9 (42 reviews)
    Open 8:00 am - 6:30 pm
    Updated 2 weeks ago

    Services - The UPS Store

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    Sachin N.

    This is a standalone UPS store and comes with all the bells and whistles that are associated with UPS. Copying, printing, packaging and shipping are all done here. Do note, if you are planning to print a shipping label, it won't be cheap (that's true for any shipping store, to be honest, be it UPS or FedEx). The printing costs at such stores tend to be on the higher side per page so I avoid printing if I have no other alternatives. The staff is courteous helped me with an issue that I had with my package when it was sent back. I got to this store and inquired about the package and the rep checked up on my behalf. I've returned some packages here as well and it all went smoothly. They have ample parking space so no worries there. The shipping and returns depend on a number of factors and the experience here can vary, however, I never had any issues. They have all the services that you'd expect from a UPS store and the staff did a good job accommodating my requests in a timely manner with good customer service. The store had once taken my drivers license to verify my package during a busy weekday morning and forgot to give it back and it had completely skipped my mind to check before leaving the store. After a couple of days after checking my wallet it hit me that I never got my license back from this store but thankfully the store had kept my license safely (which every store should do) which was a big sigh of relief. UPS stores are a one stop shop for all your shipping needs. From quick service to tracking packages, the store accommodates every service. They offer printing services as well but in my honest opinion, this should be your last resort for printing any kind of documents. The staff was helpful and friendly and the overall experience was pleasant.

    Quick study charts
    Eddie W.

    Very nice! I enjoy going to the UPS store over the USPS because of lines, customer service, cleanliness, and weekend availability. The location closer to me is great, but their credit card machine has been funky lately, requiring you to type out your entire number rather than swipe. Not convenient if you have to pay. This location didn't have that issue! They were training a new employee, but it still wasn't slow, they were very kind, and helped me ship my package the cheapest way possible and still have tracking! Very cool! They had multiple things inside of there that seemed weird for a UPS store, like study guides and keys, but strangely I impulsively wanted to buy some of it. I didn't. But mainly because they had house keys and not office ones . The store was pristine in cleanliness, in a great neighborhood, and convenient if you find yourself on FM 1960 often. It was a great experience and I might take the extra few minute drive to come here more often!

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    9 years ago

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    12 years ago

    Whenever I've gone to this location, the customer service exceeded my expectations! That doesn't happen. especially if you at their mercy!

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    Review Highlights - The UPS Store

    Nikita was exceptionally nice to the family before me and it was so nice to see in today's times.

    Mentioned in 2 reviews

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    UPS - The one and only sign directing us on the compound- this sign is NOT at any of the entrances

    UPS

    (28 reviews)

    Willowbrook

    A bunch of bloody thieves here. Stole my wedding set that was headed to Robbins Brothers in…read moreHouston for maintenance. Custom made set engraved, GIA certified. These jerks refused to cooperate with law enforcement and fought me tooth and nail for paying out the insurance. I hope karma finds you whoever did this. For reference, the package was sealed so tight they even putting it through a wood chipper. It would've held up pretty well. The rings were inside a clamshell that was very stiff. That was inside another box that was inside a sealed industrial-strength Ziploc bag with all the warranty information. The screenshots speak for themselves, where you see it arrive safely and then all of a sudden, a few hours later the box was empty all items inside missing and then they discarded the box. Bunch of dishonest conniving thieves here. I wish nothing but the worst on who did this.

    From the time I paid for Overnight/next day air from Nevada to Houston, a Thursday night, it is now…read moreMonday, package is still in the Willowbrook Hub. There is no direct number, just the 800# that I've called numerous times and assured first Saturday delivery, which was already after 5pm, then Guaranteed Monday delivery. As of today, Monday, it still has not left this horrendous HUB to the local distribution center, where the drivers pick up the packages. Now I'm told it will be there tomorrow Tuesday. I could've driven it there myself from Las Vegas. Never pay for overnight from UPS again. Won't even consider using them. Store owners are at the mercy of this unorganized corporate company. They are the most helpful, but once it leaves their store, we are screwed.

    The UPS Store - shipping_centers - Updated September 2026

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