I had a very wonderful sales associate help me pack my items and handle 5-6 customers! She was very nice and helpful under pressure! I hope they hire someone else to help her who is equally as amazing! read more

Went in to return an amazon order today 5/12 around 1:20. The lady at the front counter was extremely rude! She tried to charge me $1.50 to tape my box and kept claiming it was in the return instructions yadda yadda yadda. Well, considering I'm in no rush to return the package and I pass by the location multiple times a day, and I can't justify paying $1.50 for some tape... I decided to ask her nicely to PLEASE tape my box, just a little bit of tape, pretty please pretty PRETTY please and she refused! Not even a nice refusal, kinda an F OFF you aren't worthy of me taping your box refusal and kept telling me how "It's in the instructions, it's in the instructions, it's in the instructions..." Well.... Let me tell you, when I got back to my office, I looked at the instructions, and it is NOT! in the instructions!!!! I can't wait to go back with my taped-up box and ask her to show me where in the instructions it shows that. She had the huge roller of mailing tape right there... I swear some of the people that work at these places just want to make other people miserable. Honestly, this interaction makes me not want to use this UPS Store for other matters. read more

Don't ever rent a p.o. box from this place. No customer respect and they don't send proper notice or invoices only to turn around and berate customers for non-compliance. My opinion and perception is that the staff handling the mailboxes are wholly untrained, unprofessional and inexcusably rude. Bad experience. read more

I'm impressed with this location. Clean inside and a nice automatic opening front door for when you can't open the door when carrying packages. I'll definitely be using this location more due to the easiness and fast customer service. read more

The UPS Store - Printing Services Near Me - Houston, Texas

The staff working at this location are unprofessional and untrained. The guy in charge of printing big size pictures on the big machine was so rude and disrespectful today just because I arrived 45 minutes before closing time he didn't want to start printing a single picture. I have been told on the phone it's $5 to print a simple picture, he told me it's almost $12 and then he asked me that I will have to come back the next day to get it, I agreed and then he wanted me to pay in advance for a product I'm not sure I'm gonna like. So just because I didn't wanna pay in advance. He asked me to leave to a different location. it seems to me they have big loads of work and they are trying to do less and less As much as they can. Disrespectful behavior, unprofessional behavior, untrained personnel. Before today I had been trying to print that picture for the past three days each day there was a reason not to make it happen , the first time I called, they told me they cannot do it because it's getting close to closing time. Second time I went there, the person in charge of printing was not there at the moment and today look at the disaster. read more

When I think of UPS or any mailing company I think of unprofessional and people rushing you and being rude. This ups store was nothing like that. So much respect, niceness, and they were super quick. Thank you UPS for the amazing employees because they were amazing and respectful. read more

I had the worst experience at this store! Pretty much all new staff. I sent a job via email in the morning, and made it clear I'd pick them up in the afternoon. I get there and the employee looked like he had been hit by a dear with head lights. Clueless where my prints were, walking around looking. Comes to find out they were to backed up to complete the job. Well damn I should have received a call or email... something nothing. I've been coming to this location for years and have never had problems. The new employees are RUDE, DISRESPECTFUL. I'll be taking my business elsewhere. The "little girl running the register seems to hate her job. Rude, and always in a bad mood. Not a way to run a store. Management you might want to revise your employees work ethics! Just saying! read more

This place is a gem. This is a great drop off option for Amazon returns. The service is quick. It's not too crowded. There are no long lines. read more

The UPS Store - P.O. Boxes - Printing Services Near Me - Houston, Texas

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Good store to ship items for eBay ! Clean and fast service. Get you package take care of. Plus right next to one of my favorite coffee shops. read more

The UPS Store - Printing Services Near Me - Houston, Texas

So I go through a LOT of coffee. Nespresso coffee. And I always recycle the pods at this UPS. I haven't had a problem before but I had a bunch of bags today (built up over the Christmas break) and I tried to drop them off to get mailed back to Nespresso for recycling. One of the bags leaked and all the bags were sitting it the wetness in the large bin that they were in. When I got there I asked where they wanted me to put them and the man (let's call him ponytail) said the counter. Welp, I got coffee on the counter and I didn't realize one leaked until I started placing them up there. Ponytail got mad and said that they were all leaking and he wouldn't take any of them. I would've wiped them off but the transaction was over and he sent me on my way. I understand the situation was not ideal but this was not the way to handle it. Now I have to throw like a couple hundred pods away and it's all your fault PONYTAIL. read more

This is a great UPS location! Really love their customer service team as everyone is extremely kind, friendly, and informative. An exceptional staff at this location! read more

This UPS store is Great. Friendly staff and very reasonable prices. This is my go to for professional printing and any Stratford High School projects. Taha and his team are wonderful. read more

I dropped off a package, that I sold through eBay, to be shipped through this location. The item never changed location on the tracking so I went to back and asked about it. No one could help me and all they would tell me is that they have no record of it being picked up at their store. Duh, I knew that much because the tracking shows that, I would like to know where it is if it was never picked up. They gave no help. I would absolutely never trust using this location because they do not take any responsibility for when they lose an item. At this point it feels like theft. read more

The service is efficient, the young employees are polite. The woman in charge is RUDE and could use a course in customer service. I hope the young men there are not learning behavior from her. I am would rather drive farther than have this person sour my mood. read more

After pulling an all nighter and feeling physically exhausted I stopped into this UPS store for the 1st time to ship a package. Hatim Amiji was standing at a register and another store employee was helping a customer. I greeted him since no one greeted me. I told him that I had a package to ship and proceeded to walk to the counter. I wasn't sure where to sit my package and he did not instruct me where to sit it even though we were only about a few feet apart. After I set the package on the counter he then tells me to put it on the other side of the counter. I did not see the point of this since it was in his reach and would be directly in front of him if the register wasn't. I didn't exchange words with him but offered a smile because I felt he was being unnecessary. It literally was the difference between left and right side of him. Visibly angry this guy who identified himself as Hatim Amiji grabbed my box with my shipping contents in it held it high in the air and then slammed it down aggressively onto the other side of the counter in rage. The other guest looked at me as she was equally as taking a back as I was. I looked at him shook my head and asked him how his day was going. I was offended by his actions but chose to take a higher path and not go off on him. He begrudgingly responded its early! This was my 1st and last time at this location. If I could give this place a zero rating I would. His customer service was horrible. He could careless if he damaged the contents in my box. You should greet your guest and if you see them walking to your counter you should address them which side of the register you prefer them use before you sit there rudely in silence and watch them sit it where you don't want it! read more

The UPS Store - His business card that I picked up while he was being rude and aggressive! - Printing Services Near Me - Houston, Texas

Terrible service today. They lost my package several moths ago. Witnessed a man complaining about his package disappearing. The employees treated him extremely rudely. When i got up the front i said i lost my package here too. Then the rudeness to me began. Wow. Won't return. read more

RUDE RUDE RUDE....I usually come here for convenience but now I'll drive out of my way to avoid interacting with the RUDE owner and select staff.. super disrespectful and they don't act like they care about it either...terrible way to run a business especially during covid... read more

I came here on my lunch to ship a package that I sold on ebay. I was greeted when I walked in the door and their were two associates waiting on 2 customers so I was next in line. While I was waiting a gentleman came out the \back and he waiting on me. He asked me if I needed a box to ship my item in and I told him I did. He packed it up and taped it shut and returned to the counter. I had previously printed a label to use the USPS but decide that UPS would be quicker. I gave him the post office label to get he shipping name and address to ship to He then told me something that I didn't know. I thought I had wasted my money on that shipping label but he told me I could log back into my Paypal and void it and get a full refund! That was unexpected and really enlighten me ti something I never knew over the years of using Paypal and ebay. After paying for my shipment I really thanked him for the info and he told me how to go in and do it. read more

I went there before with no issues, and my husband spent hundreds of dollars there on printing jobs for his work, but never again! Attitude and not accepting responsibility for their actions. Trying to blame everyone else for their poor service. read more

Above and beyond customer service. Hatim has been extremely helpful navigating a situation regarding a damaged parcel and I couldn't be more grateful for his help. 5 stars. read more

Extremely rude lady behind the counter and offered zero help with a line of people behind me with 3 other employees on computers. Terrible service, go else where. read more

This store has always helped me in many different projects. They are always responsive and take care of my jobs with care. I especially like the fact that I can email projects and they will be ready when I come in. This saves me so many trips and time. read more

This UPS store always has prompt service and friendly employees! Best one around no doubt!

This has to be the best UPS store by far! Everyone is great and works very efficiently unlike other locations!

I am in this store about 2-3 x's a month (for the last 10 yrs) and have always been treated nicely. they may not remember my name (not an easy one), but they're polite. I see other reviews speaking of two people w/bad attitudes: Hatim, and an unnamed woman. Hatim wouldnt behave in such a manner... he's too quiet and frankly, it's his store-- he wouldnt risk business by treating someone so rudely or slamming a customer's package onto the counter! the other woman-- I know which one they're referring to-- yeah, she's a little grumpy but honestly, if you're nice to her, she's nice to you. the only BAD thing about this place is the parking lot-- never enough parking spots and the cross-traffic is a bit dangerous but aside from that, this place is awesome. I'm so glad to have them in our neighborhood! read more

This is my go to store for all my shipping, notary & printing needs. The staff is efficient, courteous and knowledgeable about all UPS products & services. I can always count on them to get things done on time and with accuracy! Another thing I like about the store is that they always pickup the phone and answer your query promptly! read more

I have used them for all of my shipping for the past 20+ years. Never have any problems. Owner goes out of his way to help customers. Staff has always been kind and friendly read more

In and out dropping off three packages in 2 minutes pretty much without one word being spoken. She pretty much read my mind and took care of everything! read more

Quality care and service from start to finish! I shipped about 8 packages of fragile items. Everything arrived in 1 piece and the quality of packaging showed they really care about the customer experience. I wish every UPS Store was ran with this mix of customer care, quality service and sprinkle of magic. This is who you want to prepare and ship packages for you. Thank you Hatim and team. read more

I went here to mail a package that I sold online. The staff was friendly. I didn't like paying $1 for a b/w copy of a shipping label, but no big deal. Other than that, it was what I expected. read more

I received some great service at this location and wanted to write this review to show my appreciation!

Noah has great customer service and knows this business very well. Glad I came here to ship a small order of t-shirts!

I came in so stressed today.... these AMAZING people had to handle all of my paperwork and madness and were friendly and courteous through it all. Thank you guys so much! I will recommend this location to EVERYONE. read more

Went here to return some Dish Network equipment via their pre-labeled boxes. They have deal with UPS so I naturally decided to hit up the closest UPS store to avoid any extra charges. Awesome service! The lady behind the counter was really nice and quick to serve customers. I was third in line with both people in front of me with boxes as well. Everything took 5min from the time I walked in to the time I walked out! the lady behind the counter didn't know English very well and really only said like 5 things repeatedly to every customer. I guess she didn't now much English but her smile and process made everything more than understandable. I will be a repeat customer. read more

This store and its mailing options are pitiful. Doesn't supply UPS small/medium/large boxes which forces a customer to buy them. How convenient. The staff acts as if I'm a bother everytime I walk in the door with the exception of one lady. Save your time and effort, go to the Waugh location where have true service. read more

I had to have Amazon packages redirected to this UPS store and so I called to make sure the packages were there before going to pick up. The lady I spoke with said my packages were there but when I actually went in person there were 3 employees on the floor and none of them knew anything about my packages. They kept trying to say they weren't there. I showed them an email from Amazon that showed the address of that UPS store and even mentioned that I spoke with someone over the phone who said my packages were there. Even the guy who liked like he was in his 40s-50s had no clue. He said Amazon didn't deliver there. They were all looking at me like I was crazy until the lady I had originally spoke to came out from the back and brought me my packages. I spent about 10 minutes just trying to get my packages from them. There were not helpful whatsoever and would tell me to just call Amazon again. Awful service. No one knew anything about anything. read more

The UPS Store on Memorial and Kirkwood is amazing! I have mailed several packages and had numerous items printed and they were quick, extremely friendly and reasonably priced. I love this place!!!! read more

I was there shipping 3 big boxes and the guys and ladies there was so helpful and nice. Sylvia always pending around and the manager handle a situation like a pro! My new favorite UPS Store read more

This store is just the best...reasonably priced, thorough, professional! I have used them for years, and every job is well done in a timely manner. Hatim and his staff prevent mistakes by asking thoughtful questions. I highly recommend! read more

Do not go to this store. Staff is rude and not very helpful. Sylvia actually was telling what I needed to do prior to listening to what I was there for. I had to call ups while at the ups store so they could help me. Do yourself a favor. Schedule a pickup, don't beat your head against the wall at this place. read more