I was met with a smile and pleasant conversation during my time with Lisa today. Five stars!

Awesome customer service specially Shannon, thorough progressional. Strongly recommend the store which was super clean as well.

Way over priced. $16 for passport photos. $16.66 for flat rate priority mail (USPS is $7.95). They can't even notarize an I-9 document for employment eligibility. read more

SHOULD BE ZERO STAR ！ Waiting very very long time for each visit ALWAYS LONGEST LINEUP !!THEY DON'T CARE HOW YOU RUSH !!They ONLY allow 2 people enter dur covid ， But you should know even 2 people can let you waiting at least 15 min , Never go this location again !! The staff looks like not training in this store ! Recommend foothill location if rush for shipping !! read more

I am here on a Sunday at 2:24 since I didn't realize I had to send this Amazon return through UPS. The store is supposed to close at 2:30, but they are now closed! Needed to get this package out today, so kind of annoyed. read more

I was just in the store today and dealt with the manager who was super rude. As soon as I walked in she gave me a dirty look and when she helped me with my Amazon return was quick to inform me they are not supposed to have to do anything with this return but put the label on it. Horrible customer service, I will never come to this store again. If you can't be nice to your customers then find a job that does not deal with people!!!' read more

Got here at 6:30 pm to pick up a package they locked the door beforehand already and just stared at me through the window.

Brought in an Amazon return. The top of the box was not sealed. Said they would need to charge $3 to tape it. This was a 12 inch box. 3 dollars to run the tape gun that was right there on the counter. 16 inches of tape. I have taken many of my packages here and paid full price to ship. Didn't matter to them. Lost a customer over 12 inches of tape. read more

This place is awful. There are always long lines and the service is terribly slow. I wanted for over 20 minutes in line and it never moved. I can't actually speak about the services they offer because I have never made it inside the place. I have been here multiple times and it is always the same. I try to come here because it is close to my home but end up always going somewhere else and getting much faster service. It's not helpful or convenient if you can never get the service you need. Do yourself a favor and go somewhere else to send your packages. read more

I've come here to drop off shipping packages and staff is incredibly slow. Last 2 times I had waited there was a line starting to form outside and only one person is helping customers. Will start checking other locations to use for shipping. read more

I'm not sure what happened in there before I showed up but the Asian woman was rude to me for no apparent reason. All I wanted to do is send my package no need for attitude. Don't try and ruin my day because you're unhappy. read more

I want to say how nice it was to come to this store and how well I was treated. Darian and Shannon are excellent with their customer service, as well as all the other employees. It was very refreshing being treated so well, esp. after being treated so poorly at the UPS in Foothill Ranch. The staff here at the Lake Forest UPS told us that many others came here also from the UPS in Foothill Ranch saying they too were treated bad. They too had a very disturbing experience with the older man that works there. He just kept getting ruder and ruder! And I put up with it for way too long. He is a very unreasonable man and he is obviously not well. He talked down to you, was very rude, and was very angry about having to do any Amazon returns. If you're under that much stress, get another job that will make you happy. UPS in Foothill Ranch will lose a lot of business! The employees at Lake Forest treat you kindly and with respect. They gladly accepted my items. Thank you for your excellent customer service! read more

Rude older female employee, wouldn't print a receipt so I had proof I dropped the package off at this location. Then when I took a picture she yelled at me about taking a picture of her employee, all I wanted was proof it was left at this location Incase it went missing... needless to say, I won't be going back. read more

The longest line and wait ever experienced for UPS or FedEx. Clearly have reps inside and only 1 person waiting on the line.

If I could never come to this store again, I would but some companies I purchase from use UPS for returns. The lines are always agonizingly long and due to COVID, we have to wait in the hot sun. Go to FedEx down the street and there is NEVER a line let alone 30+ min one. Lunch time and you have one person working inside???? WHAT A JOKE. read more

The customer service is Inefficient and disorganized. The Lady at the counter is not helpful. Unwilling to listen just wants to take your money and get you out of the store. Thank goodness there are options as I would not recommend this business to anyone. read more

Went to this ups store today to mail 4 packages.. a lot going on with each, but Dillon made it easy! He was professional, knowledgeable, kind, and has pristine customer service skills. This UPS store is lucky to have Dillon on their team! read more

My printer decided to give out on me and I needed to print a couple of things quickly so I looked online and found a close UPS store. I called and asked if they do printing she said yes that I could email the document and they would print it off for me. I sent it and was out the door. I got there and it was quickly printed off for me, I asked how much and they said .30cents, I was like What Really...nice. easy peasy and the girls were very friendly. read more

The UPS Store - Shipping Centers Near Me - Lake Forest, California

Hailey was great patient took her time best UPS store experience ever, definitely recommend.

The people who work at this store are so rude. They don't appreciate anyone's business and treat the customers so poorly. All they care about is the line they insist on outside their door. Heaven forbid someone goes into the shop until they are called upon because you'll get the nasty wrath of these employees. They don't deserve the business they have and I go out of my way to go to other locations where the employees are friendly and helpful. read more

So mind you, we have had a box here for 15 years plus. Today, the lady who works there was so rude and down right mean. First, she said that my packages I dropped off were for the post office and not UPS. Duh! And I pay money to have a box here, so guess what, I will bring all my packages there. Secondly, she said that I need to go get my own mail out of my box even though she had to go get my package and the slip I needed to sign. So, I got lectured about how I should have my key. Which I do. And how I should walk over and get the mail and then give her a slip and then she will walk to the same spot and get my package. No customers are in the store at this point. How lazy can one old lady be? Moral of the story! DO NOT get a box here nor use this store. It is a waste of time and money. Why would anyone pay to be lectured and told off by someone who is getting paid by your money that comes from your box being there. Not to mention, where are your customer service skills? Do yourself a favor and get a box where they are kind and service oriented. We are moving our P.O. Box to another location for sure. Without question. read more

The UPS Store - Oh wow lady, so you do process US post office mail. Go figure........rude person alert. ‍ - Shipping Centers Near Me - Lake Forest, California

This location has the WORST customer service I have ever seen. It gets worse every time I go. I will Never go there again! I will drive 10 to 20 miles out of the way just to avoid this location. I am so sorry I inconvenienced you by coming in to give you business! read more

Very disappointed with this ups store and there employees or "managers" there. I purchased stamps with them and no where on the receipt does it say that they are not eligible for return or exchange and they claim they will not do it. Employee are not well trained on customer service. I will not be returning and will recommend others elsewhere. read more

Really disappointed! Ordered an item online with free shipping. One of the options for free delivery was to have it sent to a UPS store instead of my house. I pass this particular store everyday so I thought this might be a safer way to get packages delivered (rather than leaving on my porch) and for free let me try it. SO WRONG! I stopped by to pick it up and upon receipt the employee tells me there is a $10 charge for me to pay for picking it up! A $10 charge for literally nothing! When I asked if that is from the sender/seller, she said no, it was because "I'm not a UPS box holder" what a joke and a rip off! If they are going to charge you that should be made clear up front when selecting the option. So essentially I paid $10 to pick up my own package. Lesson learned the hard way, hope this review helps so it doesn't happen to you! read more

Schedule a notary appointment for 9:30 am. Notary doesn't get in until 10 am. My suggestion that the store update their information was not received well. Sad. read more

Longest lines of all time. They make you stand outside. bring a chair. I got here I was 40, I'm am now 42.

Slowest location I've ever been to. Been here at least five times and each time the line is wrapped around the building and then please show no sense of urgency. Even the manager takes her sweet ass time. Every other UPS location is great, but this one not so much. read more

The store exceeded expectations. I had to do my livescans here and if you know anything about livescans it can be laborious and annoying. Standhya was super helpful and made it very easy to do. read more

extremely unprofessional in terms of fingerprinting. Unfortunately, employees make mistakes and make the customers pay for their mistakes.

I received incredible customer service today. The person helping me went above and beyond with my packages and with the entire process. I appreciate the kindness at this branch and will continue to come back for future shipment services. read more

This UPS store is great, great customer service and they were quick to help me. I had gone in for the Livescan service and they took care of it right away. I have also used this center for notary services and they did an amazing job. read more

This store is awesome! They went over and above to to flag down the driver who was about to leave so that my package would make it! Thank you so much Sandjya! read more

Oblivious and Rude! I was there today for simple copy and fax. The older skinny looking lady with black hair and glasses was a complete moron and rude.The owner needs to send her to customer service school for proper training. I was given a rude remark about using the fax machine and later never acknowledge for checking out after standing in front of her for several minutes. I realize it's peak season but there was nobody in the store and it was after lunch. Thank goodness for Erica who was a complete sweetheart and quickly realize Captain Oblivious was asleep at the wheel. read more

I can't rave about this place enough . I needed some documents notarized Kathryn helped me and she was absolutely amazing. I was stressed and she went out of her way. Everyone in there was so sweet. I don't kind paying extra to get things done so this is my new place!!! read more

They will rip you off. I went for the finger print and when I called they quoted me $20 total. After I got there I filled out the card and now the lady tells me it's going to be $70. It's really unprofessional misinforming you over the phone. Would never go there again. read more

Been here for 20+ years but new ownership is trying to nickel and dime you. They are not very customer friendly, they need to improve their customer service and attitude. read more

I am not sure what happened here but this used to be my go to spot the employees were always so helpful but my last two times in here have been such a problem with the new lady with grey hair. I was returning an item in the same packaging it came in and she wouldn't help me. She said it needed to be put in something trying to up sell me and just wouldn't help me. If she wasn't going to charge me an additional $20 bucks for packaging then she wouldn't ship the package and the package was in the original packaging. I went to the post office on Raymond so much easier they have 5 people working the counter there was only a 2 minute wait and no bull shit! read more

This UPS store is the best. They take care of all your needs. Marissa, Jasmine, Shelley, Haley, Meadow and everyone else there are there to help you. Whether it's my mail, getting or receiving packages, notary service or faxes. They get it done. If you receive a package, you immediately get an email notifying you. If I'm looking for something specific in the mail, I will receive a phone call when it's there. Their customer service gets a perfect 10. I wouldn't go anywhere else. Thanks for the great service. read more

Horrible service, rip off prices for anything extra you may need. Not going there again except to be a beast of burden for amazon returns.

I've had a box here for 3 years. Something has happened - has ownership changed? Everyone there used to be really nice - especially Marissa and another young woman, who are still the nicest people there. But in the last year, and especially since the pandemic, their customer service has gotten really bad. If it's what I think it is, it's a new owner, who together with a couple of other rude people, has changed this place completely, though Marissa and the other young woman whose name I don't know are still really kind and helpful. I probably won't leave - it's too convenient and it's a hassle to change addresses on everything, but just as a word of warning to anyone thinking of getting a box here - do yourself a favor and go somewhere else. read more