This place is awful. There are always long lines and the service is terribly slow. I wanted for over 20 minutes in line and it never moved. I can't actually speak about the services they offer because I have never made it inside the place. I have been here multiple times and it is always the same. I try to come here because it is close to my home but end up always going somewhere else and getting much faster service. It's not helpful or convenient if you can never get the service you need. Do yourself a favor and go somewhere else to send your packages. read more

I've come here to drop off shipping packages and staff is incredibly slow. Last 2 times I had waited there was a line starting to form outside and only one person is helping customers. Will start checking other locations to use for shipping. read more

I'm not sure what happened in there before I showed up but the Asian woman was rude to me for no apparent reason. All I wanted to do is send my package no need for attitude. Don't try and ruin my day because you're unhappy. read more

Rude older female employee, wouldn't print a receipt so I had proof I dropped the package off at this location. Then when I took a picture she yelled at me about taking a picture of her employee, all I wanted was proof it was left at this location Incase it went missing... needless to say, I won't be going back. read more

The longest line and wait ever experienced for UPS or FedEx. Clearly have reps inside and only 1 person waiting on the line.

If I could never come to this store again, I would but some companies I purchase from use UPS for returns. The lines are always agonizingly long and due to COVID, we have to wait in the hot sun. Go to FedEx down the street and there is NEVER a line let alone 30+ min one. Lunch time and you have one person working inside???? WHAT A JOKE. read more

The people who work at this store are so rude. They don't appreciate anyone's business and treat the customers so poorly. All they care about is the line they insist on outside their door. Heaven forbid someone goes into the shop until they are called upon because you'll get the nasty wrath of these employees. They don't deserve the business they have and I go out of my way to go to other locations where the employees are friendly and helpful. read more

The customer service is Inefficient and disorganized. The Lady at the counter is not helpful. Unwilling to listen just wants to take your money and get you out of the store. Thank goodness there are options as I would not recommend this business to anyone. read more

Went to this ups store today to mail 4 packages.. a lot going on with each, but Dillon made it easy! He was professional, knowledgeable, kind, and has pristine customer service skills. This UPS store is lucky to have Dillon on their team! read more

Hailey was great patient took her time best UPS store experience ever, definitely recommend.

My printer decided to give out on me and I needed to print a couple of things quickly so I looked online and found a close UPS store. I called and asked if they do printing she said yes that I could email the document and they would print it off for me. I sent it and was out the door. I got there and it was quickly printed off for me, I asked how much and they said .30cents, I was like What Really...nice. easy peasy and the girls were very friendly. read more

The UPS Store - Shipping Centers Near Me - Lake Forest, California

Very disappointed with this ups store and there employees or "managers" there. I purchased stamps with them and no where on the receipt does it say that they are not eligible for return or exchange and they claim they will not do it. Employee are not well trained on customer service. I will not be returning and will recommend others elsewhere. read more

So mind you, we have had a box here for 15 years plus. Today, the lady who works there was so rude and down right mean. First, she said that my packages I dropped off were for the post office and not UPS. Duh! And I pay money to have a box here, so guess what, I will bring all my packages there. Secondly, she said that I need to go get my own mail out of my box even though she had to go get my package and the slip I needed to sign. So, I got lectured about how I should have my key. Which I do. And how I should walk over and get the mail and then give her a slip and then she will walk to the same spot and get my package. No customers are in the store at this point. How lazy can one old lady be? Moral of the story! DO NOT get a box here nor use this store. It is a waste of time and money. Why would anyone pay to be lectured and told off by someone who is getting paid by your money that comes from your box being there. Not to mention, where are your customer service skills? Do yourself a favor and get a box where they are kind and service oriented. We are moving our P.O. Box to another location for sure. Without question. read more

The UPS Store - Oh wow lady, so you do process US post office mail. Go figure........rude person alert. ‍ - Shipping Centers Near Me - Lake Forest, California

Longest lines of all time. They make you stand outside. bring a chair. I got here I was 40, I'm am now 42.

Schedule a notary appointment for 9:30 am. Notary doesn't get in until 10 am. My suggestion that the store update their information was not received well. Sad. read more

This location has the WORST customer service I have ever seen. It gets worse every time I go. I will Never go there again! I will drive 10 to 20 miles out of the way just to avoid this location. I am so sorry I inconvenienced you by coming in to give you business! read more

Really disappointed! Ordered an item online with free shipping. One of the options for free delivery was to have it sent to a UPS store instead of my house. I pass this particular store everyday so I thought this might be a safer way to get packages delivered (rather than leaving on my porch) and for free let me try it. SO WRONG! I stopped by to pick it up and upon receipt the employee tells me there is a $10 charge for me to pay for picking it up! A $10 charge for literally nothing! When I asked if that is from the sender/seller, she said no, it was because "I'm not a UPS box holder" what a joke and a rip off! If they are going to charge you that should be made clear up front when selecting the option. So essentially I paid $10 to pick up my own package. Lesson learned the hard way, hope this review helps so it doesn't happen to you! read more

Slowest location I've ever been to. Been here at least five times and each time the line is wrapped around the building and then please show no sense of urgency. Even the manager takes her sweet ass time. Every other UPS location is great, but this one not so much. read more

extremely unprofessional in terms of fingerprinting. Unfortunately, employees make mistakes and make the customers pay for their mistakes.

The store exceeded expectations. I had to do my livescans here and if you know anything about livescans it can be laborious and annoying. Standhya was super helpful and made it very easy to do. read more

I received incredible customer service today. The person helping me went above and beyond with my packages and with the entire process. I appreciate the kindness at this branch and will continue to come back for future shipment services. read more

This UPS store is great, great customer service and they were quick to help me. I had gone in for the Livescan service and they took care of it right away. I have also used this center for notary services and they did an amazing job. read more

This store is awesome! They went over and above to to flag down the driver who was about to leave so that my package would make it! Thank you so much Sandjya! read more

They will rip you off. I went for the finger print and when I called they quoted me $20 total. After I got there I filled out the card and now the lady tells me it's going to be $70. It's really unprofessional misinforming you over the phone. Would never go there again. read more

Been here for 20+ years but new ownership is trying to nickel and dime you. They are not very customer friendly, they need to improve their customer service and attitude. read more

I am not sure what happened here but this used to be my go to spot the employees were always so helpful but my last two times in here have been such a problem with the new lady with grey hair. I was returning an item in the same packaging it came in and she wouldn't help me. She said it needed to be put in something trying to up sell me and just wouldn't help me. If she wasn't going to charge me an additional $20 bucks for packaging then she wouldn't ship the package and the package was in the original packaging. I went to the post office on Raymond so much easier they have 5 people working the counter there was only a 2 minute wait and no bull shit! read more

This UPS store is the best. They take care of all your needs. Marissa, Jasmine, Shelley, Haley, Meadow and everyone else there are there to help you. Whether it's my mail, getting or receiving packages, notary service or faxes. They get it done. If you receive a package, you immediately get an email notifying you. If I'm looking for something specific in the mail, I will receive a phone call when it's there. Their customer service gets a perfect 10. I wouldn't go anywhere else. Thanks for the great service. read more

Horrible service, rip off prices for anything extra you may need. Not going there again except to be a beast of burden for amazon returns.

I've had a box here for 3 years. Something has happened - has ownership changed? Everyone there used to be really nice - especially Marissa and another young woman, who are still the nicest people there. But in the last year, and especially since the pandemic, their customer service has gotten really bad. If it's what I think it is, it's a new owner, who together with a couple of other rude people, has changed this place completely, though Marissa and the other young woman whose name I don't know are still really kind and helpful. I probably won't leave - it's too convenient and it's a hassle to change addresses on everything, but just as a word of warning to anyone thinking of getting a box here - do yourself a favor and go somewhere else. read more

Oblivious and Rude! I was there today for simple copy and fax. The older skinny looking lady with black hair and glasses was a complete moron and rude.The owner needs to send her to customer service school for proper training. I was given a rude remark about using the fax machine and later never acknowledge for checking out after standing in front of her for several minutes. I realize it's peak season but there was nobody in the store and it was after lunch. Thank goodness for Erica who was a complete sweetheart and quickly realize Captain Oblivious was asleep at the wheel. read more

I can't rave about this place enough . I needed some documents notarized Kathryn helped me and she was absolutely amazing. I was stressed and she went out of her way. Everyone in there was so sweet. I don't kind paying extra to get things done so this is my new place!!! read more

All three employees work in slow motion. Today the line outside turned the corner and they kept moving as if no one was waiting. I was waiting for 38 minutes to be serviced. Horrible attention to the public, I don't recommend this UPS to anyone in Lake Forest, go to another location! read more

Got some notory work done here and it was very smooth. It was busy but the worker was jovial and answered all my questions with a smile. Definitely recommend read more

I needed a live fingerprint scan for a Director's position and called 3 stores before I found the UPS Store in Lake Forest that could accomodate my request. Marissa helped me through the procedure and I am thankful for her kindness and willingness to walk me through the process. During this time of Covid, I am especially mindful of being respectful of those who are serving the public and keeping all of us safe. As a customer, please know that I appreciate the extra effort for cleanliness and patience in having to manage everyone's expectations. Marissa is such a professional asset to your organization. I will drive to your store beyond 3 closer locations and will recommend that others seek out your store based on my very positive experience today! read more

Very good service, Dillion helped me with a passport application that I would have certainly mailed incorrectly. Big thanks to him.

I was in this store recently and asked to use a bit of tape as I typically get offers to tape my packages up when I use various shipping stores which is a very nice service. There was an older lady, the owner operator possibly who did give me some of the stores tape to use but, as I was taping this box closed, she stated that she was going to charge me for a roll of tape. I stated that I was not using much at all (Six strips about 15" long each). She then said sarcastically that it would be a whole roll by the time I finished which of course, it was nowhere near that. She then began to lecture me about her costs and so forth and ultimately placed a new roll of tape on the counter intending for me to purchase it. When I attempted to pay for it, she said again somewhat sarcastically that if I felt I should not have to pay for tape that I did not have to. I then stated that I preferred to pay for this $6.00 plus dollar roll of substandard UPS tape and I did indeed pay for it. I am a customer who does a great deal of shipping via multiple major shippers and I did not appreciate being lectured by a UPS store representative and made to feel guilty. If these stores are going to offer tape as a courtesy, then do so without offending the customer. I will never again use this UPS store at Trabuco Road and Lake Forest Drive in Lake Forest as there are far too many other businesses who are pleasant to deal with. read more

This is a busy store. I'm glad they are busy and staying open. My only recommendation would be that they have a dedicated drop off line for packages that already have labels (and don't need receipts) . Customer service is always good at this store but plan accordingly in case you're in a hurry. read more

Had an event today and needed color copies. Guess what I ran out of ink. Called ups at 9 right when they opened spoke with Marissa explained I needed color copies and 32 lb paper. She checked her paper stock and confirmed she had it available. She told me to email the PDFs and she would print them ASAP. About 15 minutes later I noticed a missed call it was Marissa. I called her back and she stated the print isn't coming out nice and she knew I wouldn't be happy. She wished me luck on my event and apologized. I then noticed she also emailed me to let me know. Awesome service, she could have easily waited until I got there to pick them up and tell me it didn't work but she knew I was in a time crunch and went above and beyond. Thank you Marissa you are awesome. I really appreciate all your help. You have earned a customer for life. read more

Recently I have been to this store often to return multiple items, and always worry that I'll keep others waiting while trying to get all the info needed together. The staff have been so helpful, patient and humorous it's been almost fun to go here. read more

Great staff, especially during a busy time of the year! Kathryn and Ethan assisted me, as I was there for Live Scan. Kathryn rang me up and Ethan did the Live Scan for me. I've had a lil trouble in the past at other locations, but he did great! Had things to help make the prints turn out better, and double checked everything afterwards to make sure everything transferred through well. Appreciate his patience and attention to detail! He even faxed my paperwork and gave us some coupons for boxes when we left! Excellent service, made the entire process quick and easy! Thanks so much! read more