During a recent visit I received the absolute WORST service I have ever had! I had 2 transactions I needed to take care of: an Amazon return and opening of a PO Box. Amazon return was a horrible experience. Riddled with rudeness about needing a label reprinted due to it not scanning, at a cost of $2.50, then it's a charge of $2.50 to tape my box shut. $5 for what was supposed to be a FREE return. I had a label printed like my instructions indicated but their sorry scanners would not scan it. Older lady named Sandy (sp?) gave me nothing but attitude when I was inquiring about opening a mailbox at her location. She should be ashamed of herself for her lack of empathy and customer service skills! This location should be owned and operated by the employees versus the sh¡t show of an owner that was horribly horribly rude! I will be reporting this person's actions of how they run this business to the BBB. read more

The owner or the older dude working there was straight trying to hustle me saying I need new packaging and saying it's not packaged properly. Just went to a different ups and they shipped. Wanted me to pay extra and print new labels and stuff. Wouldn't come here again. read more

To wait in line for poor attitude and customer service. $3 to tape a cell phone return box closed. Nothing neighborhood about this store. read more

Bad attitude. I was shipping some items back to Amazon and the Amazon app said they didn't require packaging. One item was a 5x7 rug. This UPS store location doesn't have clear bags or clear wrap for a rug! Shannon was so rude! Telling me "you should have packaged all these. We don't carry plastic tubes or wrap because we don't have storage for it." WHAT? I thought this was a shipping store. And I would pay for packaging too. Shannon needs a refresher on how to give good service. Other customers came in with unpackaged Amazon returns and she gave then hell too. I will never go to this UPS store again! The other UPS store on Alicia/Oso in Laguna Niguel has all packaging material & I will go there next time. read more

They are so rude and I was so despondent I don't know why ISP do nothing for fixing this store read more

Went to this UPS store to mail an overnight package, I was in a rush and pressed for time. Lisa greeted me with a huge smile and got right to work. She was knowledgable, efficient and offered me many options to get my package to it's destination at the best possible price. Lisa also showed me how to track my package and even highlighted a feature where the package delivery fee would be refunded if it wasn't delivered by a specific time. I will definitely frequent this particular store again, the customer service cannot be beat and I was back to my busy day before I knew it. Thank you Lisa and team at Lake Forest UPS Store! read more

I also cant trust this store cause I sent a cell phone back to t-mobile. T-Mobile said there was nothing in the box. Hmmm Not sure from the time I drop off the phone here to the delivery destination. Who stollen the cell. T-mobile sent me a return label. This shop said they cant scan this shipping label. So the only tracking was ups service. Now im getting conned from t-mobile to pay 1700.00 for a entry level samsung fold 4 cell phone. I think t-mobile should have insured the return label. Since they sent me the label of the way they wanted there product returned to them under manufacturer warrenty. People now cant trust anyone without paying for insurance for themselves. read more

Really unsafe!! They do not enforce state mandated laws and allow people without masks in that tiny place that's the size of a ticket booth. Complaints to employees on duty were ignored. Complaints to UPS corporate and the local manager were ignored. I waited to write this review - wanted to give them a chance to respond. Nope, they don't care. Even if it weren't unsafe, the employees are chuckleheads. I have stories... Want to get a potentially life threatening illness and live an episode of the movie 'Clerks?' This is the place!!!! read more

Michael and the staff are always so pleasant and very helpful too! They helped us navigate renting a mailbox as we were in transition moving out of state. read more

I've been coming here for nearly 20 years and have always had excellent service! Everyone is friendly and helpful. If your package looks like it needs extra taping they take the initiative to just do it! They make recommendations for the least expensive shipping options and are very knowledgeable about all forms of shipping. You can get your passport photos too for a fair price. They have some PO boxes inside too. The only challenging thing about this place is the parking. If you come during peak hours (lunch or evenings) you may have to park in the grocery store lot but we all need to walk and get exercise right? It's worth it because I know I'm taken well care of when I come here. read more

The UPS Store - In case you need or forget something - Shipping Centers Near Me - Lake Forest, California

I was in line for 30 min the other day, with a person inside, waiting for one of the workers to do something on the computer. She was in front of that computer for more than 20 min, no idea what she was doing, other than taking her sweet time. Must be really frustrated with your own life, to get satisfaction from seeing 15 people waiting for you, and exercise that little power you have. She could have helped other customers meanwhile, but she decided it was more interesting to stretch people's nerves. Another guy worker was walking around moving some papers, acting important, and ignoring the long line formed behind me. If it takes a worker 20 min to help one customer, then they need a different job. And you need better employees. Finally I got helped by the guy who had an attitude and snapped all irritated, because I asked about a delivery message. Guess he was annoyed he had to do some work. There is always an attitude at this location. You're almost afraid to ask something, because the workers act aggravated, like they are doing you a favor. Guess nobody reminds them they go home with a paycheck, thanks to the people waiting in line. If there were no customers coming to this location, there would be no paycheck, no benefits, no job. They always talk in a superior way, and they give short, dismissive answers. What's with the airs? You're not curing cancer here! This is infuriating and feels like some third world country service. If they hate their job so much, no need to stay in a miserable position. Find better and let somebody competent and courteous replace you. read more

This review goes to Lisa. Came in with my husband to get a mailbox and she is super friendly and helpful! The process was quick and smooth and she is just such a friendly person, smile on her face and funny! Thank you so much for helping us today Lisa!!! read more

I was in the area and had to do an Amazon return. Stopped by to return my package and was rudely told by associate Michael that my package had to be packaged before bring in the return. I informed Michael I selected the option of UPS packaging and labeling my package for me I just needed to bring in the QR Code. The woman associate behind me explained to me nicely that sometimes Amazon changes the packaging rules last minute. I wish Michael would have explained to me in a calm manner like the lovely woman associate informed me. Michael needs to learn how to speak to customers in a professional manner. read more

The worst customer service I ever seen! the lady which is working there she is pretty angry with all the customers. She has a short hair with glasses, and I cannot believe it. She makes you feel like you're doing something wrong.! do not recommend this UPS! read more

I have given this UPS store so many opportunities to operate like a normal business. No more Covid excuses can be used and bottom line is the customer service is terrible. You call, they put you on hold for an extended amount of time no matter the time of day it is and when you go in they want you to feel they are doing you a huge favor and not doing there job... If anyone has been here you know exactly what I mean. read more

Smug, pretentious and condescending staff. They actually encourage you to take your service somewhere else. Customer service beyond negative. Don't waste your time. Go to Postal Annex at Trabuco and El Toro and have people actually help instead of treat you like garbage. read more

This has got to be the worst UPS store ever they make you wait outside when it's freezing cold when there's room inside. The employees there have the worst attitude and are extremely rude. Looks like they're always chewing glass they try to charge me for a 1 inch piece of tape. Give me a break. I wish there was another UPS store but the one that we would go to on a regular basis close down. Yeah, this place really sucks. read more

How can a store so busy have a calming effect on customers ? Waiting in line can be a drag. Worse yet when impatient customers take out their frustration on staff. How refreshing when customers recognize competent and efficient service. People smile. Business is conducted politely. Sandhya handled my notary needs twice during the last month. Recently she assisted another person and me simultaneously with notary service. All the while packages were dropped off; customers were popping in - "Do you have a shoe box ?" "May I have a small piece of tape ?" Employees helped each other - there are a lot different services going on. Next time I'm stressed, I may stop in the UPS Store to experience mindful stillness read more

I arrived a few minutes early for my passport picture appointment. The woman working there was amazing. 2 people in front of me, 2 people behind AND someone on the phone. She greeted all of us. Multi tasked all of us. And when complimented for her extraordinary efforts she says " I'm a mom, I'm used to it! Bravo and good job! And... when she handed me my passport picture she said "Here you go, you're beautiful!" I will definitely be returning. read more

Always an attitude at the ups store. Why?? I'm not making you work here. I just don't understand why the customer service has to be so awful. read more

I came in for amazon return and I also had to ship a big box separately. I walked in and there was only one person getting help so I stood few feet behind him, 10 minutes later he was done so the employee "Darian" looked at the other customer and asked to help, I looked at him and said excuse me I am next in line I was here first and his reply was the line starts there and pointed at her, I told him you know I came in first it doesn't matter where the line starts I was standing behind the guy you were helping. Darian was extremely rude with his replies, he did my returns and I am taking the box to ship somewhere else. Seems like everyone in here complains abt customer service and now I know why. As long as Darian works here, I will never step a foot inside this store. read more

Awesome service! Came in to get a document notarized right before closing and they were very sweet and accommodating!

This UPS store is an absolute joke. They charge $2.50 for one strip of tape for your box that has a prepaid label. If they think they aren't going to make any money on this particular transaction from you even though you are a reoccurring customer they will charge you that exorbitant amount of money for a piece of tape.. Not only that they always have one person working and you wait forever just for them to tell you that that's how much they're going to charge you to tape your box. read more

Always so rude at this store. Make sure your package/box is taped up or they try to charge you over $2 to take it up. No thank you.

I've gone here a handful of times to do returns and each time its a different level of BS. All the employees seem to be having the worst day ever and one can assume it might be due to the owner/manager who is never in a good mood either. Not at all anticipating over the top customer service but they are plain rude. Today for example one of the workers was tripping out on forming a line in the exact area the UPS driver was standing and loading his car of returns. Like chill out lady. Oh and get this - they charge $2.50 to print out a pre-paid return label!!! you read that correctly, $2.50 for one piece of paper??? Absurd. read more

This UPS establishment has officially made me look elsewhere for my shipping needs. I could immediately tell that my experience was not going to be a good one by the way the woman that was operating the cash register was talking to the other customers. She sounded very grumpy and upset to be at work. I understand that all sometimes have bad days but this is not the first time I have seen her treat customers in such a manner. UPS if you read this make sure to take your workers to a customer service seminar. read more

Hayley was so helpful and patient!!! Answered all my questions and helped me make better choices for getting my package on its way. Will definitely share this place with my friends who need quick and helpful service getting their own boxes sent out. Will be returning soon for sure. read more

Came in to print, notarize, and ship. Got this all done in like 15 mins. Thank you Alka for all of your help. She was fast, efficient and thorough! Thanks again, will be back! read more

If I could give them no stars I would! First of all they make you wait outside until someone calls you! So I'm waiting outside and some lady walks right in front of me and they go already and help her first! I ask, aren't we suppose to wait outside? The guy says I just got here I didn't know! So sad, in these days where customer service is important, and it looks a family business. This explains a lot. Went down the street and had great service! read more

I've been a customer to this location for about 2+ years now, and they've always done an amazing job. I've been renting out a mailbox since I moved to the nearby cities, i've done amazon returns, and even sent out a few packages during the holiday season. Since day one, everyone has been very friendly, cooperative and fulfills all my request in a very timely manner, busy or not. I've rented at several UPS locations, but I truly feel like I get my money's worth here. Appreciate all the help and service. read more

I was met with a smile and pleasant conversation during my time with Lisa today. Five stars!

Awesome customer service specially Shannon, thorough progressional. Strongly recommend the store which was super clean as well.

This is about the best UPS store in the neighborhood with excellent, efficient service, very friendly staff. The owners have been very safety oriented during these tough times. If you need to ship, you must go to this store. read more

Way over priced. $16 for passport photos. $16.66 for flat rate priority mail (USPS is $7.95). They can't even notarize an I-9 document for employment eligibility. read more

SHOULD BE ZERO STAR ！ Waiting very very long time for each visit ALWAYS LONGEST LINEUP !!THEY DON'T CARE HOW YOU RUSH !!They ONLY allow 2 people enter dur covid ， But you should know even 2 people can let you waiting at least 15 min , Never go this location again !! The staff looks like not training in this store ! Recommend foothill location if rush for shipping !! read more

I was just in the store today and dealt with the manager who was super rude. As soon as I walked in she gave me a dirty look and when she helped me with my Amazon return was quick to inform me they are not supposed to have to do anything with this return but put the label on it. Horrible customer service, I will never come to this store again. If you can't be nice to your customers then find a job that does not deal with people!!!' read more

Got here at 6:30 pm to pick up a package they locked the door beforehand already and just stared at me through the window.

I am here on a Sunday at 2:24 since I didn't realize I had to send this Amazon return through UPS. The store is supposed to close at 2:30, but they are now closed! Needed to get this package out today, so kind of annoyed. read more

Brought in an Amazon return. The top of the box was not sealed. Said they would need to charge $3 to tape it. This was a 12 inch box. 3 dollars to run the tape gun that was right there on the counter. 16 inches of tape. I have taken many of my packages here and paid full price to ship. Didn't matter to them. Lost a customer over 12 inches of tape. read more

I want to say how nice it was to come to this store and how well I was treated. Darian and Shannon are excellent with their customer service, as well as all the other employees. It was very refreshing being treated so well, esp. after being treated so poorly at the UPS in Foothill Ranch. The staff here at the Lake Forest UPS told us that many others came here also from the UPS in Foothill Ranch saying they too were treated bad. They too had a very disturbing experience with the older man that works there. He just kept getting ruder and ruder! And I put up with it for way too long. He is a very unreasonable man and he is obviously not well. He talked down to you, was very rude, and was very angry about having to do any Amazon returns. If you're under that much stress, get another job that will make you happy. UPS in Foothill Ranch will lose a lot of business! The employees at Lake Forest treat you kindly and with respect. They gladly accepted my items. Thank you for your excellent customer service! read more