The good : iIts the only local US Post office that is close to RSM and Coto and all of that…read moreportion of S Orange County other then driving to the MV Post office by the MV Mall or LN Post office. It has two to three self serve post machines that can get busy during busy times but for the part they are usually available for the mailing of packages or buying machine generated stamps . Neg : Ugh the wait at this post office is ALWAYS - a wait . You can almost never just walk in and get up to the window and get help and walk out . Today I went in to mail one small package out and the lady at the window ( this after standing in the 20 min line at 2:45 pm on a Monday she told me I had to use a label on my package so I had to go and re-write the address info and put it on a label ( so I found a sticker ( my bad the priority sticker I tore off priority ) and it showed FROM : TO: So I completed the label info with Just the white label and my address info get back in line and go to pay ( keep in mind I am returning an envelope for my elderly mother that had left info telling me it was a prior authorization Return that would cost no more then $7. 95 so when she rang it up and it came up to $25.95 I said what that's more then her product she is returning, the lady said yes you have it going PROIRTY MAIL !! I said no I dont , show me where I show that , she said well you used a priory label even if the label is just the white part I am Charging you the Priority Price - if you don't want that you have to get back out of line and go BUY A PLAIN LABEL FOR .99 cents ? I said really I get to get out of line for the third time and now go write this AGAIN ? I have been here now 45 mins , so there I went and bought the .99 cent label all to return a freaking package and get back in line the third time . Now after 50 mins I paid $7.95 plus .99 cents for two plain FROM AND TO LABELS . I hope she had a lovely day, she could have been much nicer and typed the address on the label like they used to do . NEXT TIME - I will use the SELF SERVE MACHINE like I do at the markets - I can avoid the rudeness of her . Sad very sad human contact is becoming EXTINCT..

We LOVE Pamela! She is always SO KIND and helpful, genuinely a sweetheart and great worker! Tactful…read moreand knowledgeable, and we love to see her face when we come in! we ship out of this location regularly and sometimes just need simple postage, stamps of just tracking, the staff in general are always happy to assist as well. We use our own stamps and shipping label sometimes, so if there are any discrepancies, they're always mindful to point it out to us and help us fix it! It's nice seeing the same faces after many years. They work effectively here, I think the complaints about the line and waiting are for people who don't manage their expectations. I mean..they're sending your letter from here to wherever in like 3 days for $0.78 cents.. be grateful lol

USPS RSM Carrier Annex is located on Avenida De Las Banderas Av., about 2 blocks away from the RSM…read morepostal office at Adventura & Empresa. This is where you pick up signature required mails or packages that was not delivered to the mail-to address for one reason or another. I did follow instructions on the undelivery notice to schedule a redelivery. When it didn't show up after a week, I decided to taking the matter into my own hand. Alas I went to the postal office first, only to find out I was at the wrong place after waiting in line for 30 minutes. The Annex is actually an industrial facility, sharing the same entrance with Miller Supply. You need to ring a bell to summon help. Things went smoothly once a staff showed up. He took my notice, went inside, and came back a few minutes later with my envelope. I complained about waited over a week for requested redelivery, he suggested I file a official complaint on the USPS website. Overall, I was happy to pick up my mail before it's returned to sender.

Good for dropping off lots of items at once. Don't be afraid to ask them for help - the employees…read moretoday (as opposed to when I was there in 2022 for a passport) are very pleasant and helpful.

The worst post office ever. Not only are you constantly harassed by masked idiots recording you,…read morebut their passport services are a complete waste of time. Don't bother booking an appointment because the young girl at the desk will take walk ins instead of people who have been waiting for an appointment for over a month now. She told us to come back on an hour later which we did, then has the audacity to make us wait another half hour and then gets her manager to inform us that the post office is closed! This was an appointment for a 7 year old kid with two working parents. We do not have two hours to waste. These people will not take your time seriously and give you nothing in compensation, not even another appointment! Absolutely ridiculous!

I use the post office most often. Their staff are very friendly and responsive and they try to keep…read morethe wait time as low as possible.

Not only was Tyler accommodating to my last second request is good energy completely turned around…read morethe rough start to my day Appreciate him and the service!!

Went to get my passport this lady Bobbie was extremely rude I asked her a question and she gave me…read morea document and told me to go outside and read it otherwise I won't talk to you. I read the document I tell her I'm done and she told me I had to wait until she is finished with her other appointments. 1 hour later she calls me in then complains about my handwriting and told me I will be responsible if it gets rejected then I write her a check and she told me to rewrite it. She talks so fast with her poor English I overheard her complaining about everyone she had an appointment with this one lady asked her what she should put in one of the questions and she told her take it home and find someone to help you full it out. Never met anyone this rude. She's a government employee so she couldn't get fired if she tried she expects you to know everything about passport filing and gets irritated when you dont instead of being helpful and at the end she acted like she did you a favor. My taxes are paying for this? Look at all the negative reviews against her I'm reporting her i hope others will too https://postalpro.usps.com/ppro-tools/consumer-affairs.

USPS RSM postal office is located at Adventura & Empresa. The same strip mall with Arco and KFC. It…read moreis a small, busy shopping center so considering yourself lucky if you find an open parking slot when you pull in. Its layout is basically an open hall. The line is right in the center when you walk in. It usually has only 1 clerk serving customers so the line often goes straight to the door, even outside the door. An alternative is the El Toro postal office at El Toro & Raymond, that offers faster service from my experience.

Stopped in to mail some cards and letter and the line was long due to the holiday rush but the…read moreservice was swift and of good quality. Conveniently located and plenty of parking. I use this location and the one on Marguerite in Mission Viejo and the both offer excellent customer service.

Christine is amazing she's always cheerful and helpful with a great attitude. Thank you Christine!read more

These people have STOLEN two packages from me. Package is dropped off and UPS label created and…read morethe package never makes the UPS pick up. These people are liars and thieves. This operation should be shut down TODAY. Do not use this center as they will rip you off and take whatever it is your shipping and sell it on the black market. BEWARE!!!

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

I need a mail a return item and Amazon won't let me return my broken kindle to Amazon fresh, but I…read moreseen this Mail center, all the time when I go to the shopping center over there and I needed like a shipping label to return an item on Amazon and they were able to and they were also able to ship out the broken candle that I need to return. They were very, very nice in there.

My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

I had a very frustrating experience at the USPS location on El Toro Rd in Lake Forest on Monday,…read moreDecember 21st. I came in with an extremely important letter that needed to be mailed to a PO Box, and I clearly told the clerk that I needed it to arrive as quickly as possible. The employee assisting me--a man with large ear plugs--told me that USPS was not doing 1-3 day shipping and that the earliest delivery would be Friday. I specifically asked if he was sure, given that it was a PO Box address, and he insisted that my best option would be to go to UPS or FedEx for faster delivery. Because of this advice, I spent extra time and gas driving to UPS--only to be told that the information I was given was completely incorrect. UPS informed me that all PO Box mail is ultimately handled by USPS, and that sending it through UPS would actually be more expensive, since USPS would still be the one delivering it. In other words, I was given flat-out misinformation that directly cost me time, money, and unnecessary stress, especially given how important this mailing was. I expect postal employees to understand basic USPS policies, particularly something as fundamental as PO Box delivery. This experience was disappointing and avoidable, and it reflects poorly on the level of training or care at this location. I hope management addresses this, because customers should be able to trust the information they're given--especially when it comes to time-sensitive mail.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

Always helpful and knowledgeable. Based on their shipping recommendations, we were able to get a…read morebetter shipping rate with a faster delivery time.

I went to the UPS store to ship my ebay package. My visit was a little strange. I used a QR code to…read moreget the label, but she told me I needed to go to a UPS store. I thought this was UPS so I printed the label instead. While I was waiting for everything she apparently lost another customers package or something so I got nervous if she'd lose mine. Everything seemed to go through ok. Hopefully my package does get sent out. The lady wjo helped me seemed to have low energy so not sure where she's at but kinda weird experience.