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    US Post Office

    4.8 (5 reviews)
    Closed 9:00 am - 4:00 pm

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    11 months ago

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    9 months ago

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    6 years ago

    Helpful 16
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    8 years ago

    Helpful 9
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    8 years ago

    Friendly, helpful, knowledgeable staff. Limited operating hours but well worth the drive if it's open.

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    US Post Office - Location

    US Post Office

    (73 reviews)

    The good : iIts the only local US Post office that is close to RSM and Coto and all of that…read moreportion of S Orange County other then driving to the MV Post office by the MV Mall or LN Post office. It has two to three self serve post machines that can get busy during busy times but for the part they are usually available for the mailing of packages or buying machine generated stamps . Neg : Ugh the wait at this post office is ALWAYS - a wait . You can almost never just walk in and get up to the window and get help and walk out . Today I went in to mail one small package out and the lady at the window ( this after standing in the 20 min line at 2:45 pm on a Monday she told me I had to use a label on my package so I had to go and re-write the address info and put it on a label ( so I found a sticker ( my bad the priority sticker I tore off priority ) and it showed FROM : TO: So I completed the label info with Just the white label and my address info get back in line and go to pay ( keep in mind I am returning an envelope for my elderly mother that had left info telling me it was a prior authorization Return that would cost no more then $7. 95 so when she rang it up and it came up to $25.95 I said what that's more then her product she is returning, the lady said yes you have it going PROIRTY MAIL !! I said no I dont , show me where I show that , she said well you used a priory label even if the label is just the white part I am Charging you the Priority Price - if you don't want that you have to get back out of line and go BUY A PLAIN LABEL FOR .99 cents ? I said really I get to get out of line for the third time and now go write this AGAIN ? I have been here now 45 mins , so there I went and bought the .99 cent label all to return a freaking package and get back in line the third time . Now after 50 mins I paid $7.95 plus .99 cents for two plain FROM AND TO LABELS . I hope she had a lovely day, she could have been much nicer and typed the address on the label like they used to do . NEXT TIME - I will use the SELF SERVE MACHINE like I do at the markets - I can avoid the rudeness of her . Sad very sad human contact is becoming EXTINCT..

    We LOVE Pamela! She is always SO KIND and helpful, genuinely a sweetheart and great worker! Tactful…read moreand knowledgeable, and we love to see her face when we come in! we ship out of this location regularly and sometimes just need simple postage, stamps of just tracking, the staff in general are always happy to assist as well. We use our own stamps and shipping label sometimes, so if there are any discrepancies, they're always mindful to point it out to us and help us fix it! It's nice seeing the same faces after many years. They work effectively here, I think the complaints about the line and waiting are for people who don't manage their expectations. I mean..they're sending your letter from here to wherever in like 3 days for $0.78 cents.. be grateful lol

    United States Postal Service - Passport services in its separate room

    United States Postal Service

    (172 reviews)

    My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

    I had a very frustrating experience at the USPS location on El Toro Rd in Lake Forest on Monday,…read moreDecember 21st. I came in with an extremely important letter that needed to be mailed to a PO Box, and I clearly told the clerk that I needed it to arrive as quickly as possible. The employee assisting me--a man with large ear plugs--told me that USPS was not doing 1-3 day shipping and that the earliest delivery would be Friday. I specifically asked if he was sure, given that it was a PO Box address, and he insisted that my best option would be to go to UPS or FedEx for faster delivery. Because of this advice, I spent extra time and gas driving to UPS--only to be told that the information I was given was completely incorrect. UPS informed me that all PO Box mail is ultimately handled by USPS, and that sending it through UPS would actually be more expensive, since USPS would still be the one delivering it. In other words, I was given flat-out misinformation that directly cost me time, money, and unnecessary stress, especially given how important this mailing was. I expect postal employees to understand basic USPS policies, particularly something as fundamental as PO Box delivery. This experience was disappointing and avoidable, and it reflects poorly on the level of training or care at this location. I hope management addresses this, because customers should be able to trust the information they're given--especially when it comes to time-sensitive mail.

    US Post Office - Postal carrier who just ruined a newly painted area by depositing a package in the center of it.

    US Post Office

    (187 reviews)

    I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

    I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

    US Post Office - postoffices - Updated May 2026

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