The associate Bryce is fast and helpful. Welcomed me with open arms and attentive. I will be coming back here for my shipping needs.

I love going to this UPS Store solely for the staff and store manager, Rikki. He is an absolute gem to interact with and is nothing but kind, helpful and his customer service is outstanding. Thanks Rikki for all of your help!! read more

I like this UPS store, they are pretty efficient . Especially the employee by the name of Bryce, he was a great help when I had some technical questions he was both quick and concise and handled exactly what I needed. I'll be coming back here for my office and shipping related needs. read more

If I could give a zero I would. Went into the store on 12-8-2021 at 12:25 to drop off a return to Amazon. My box was completely packaged except the top part needed to be taped. The guy then tells me did you read the drop off instructions and I was like what's different I drop Amazon off a lot. He then tells me he is educating me like I'm a student. He was not pleasant at all. As I was leaving the young lady at the counter then pipes in and said you should really read up on it. All because I needed to tape the box with 1 strip of tape. He could have easily said we have tape to purchase or I'll do it this time but just so you know these are the new guidelines. I have never encountered such rude person in front of other customers. I hope the owner Ravi Harit and manager Rikki De Leon will educate his staff on customer service. Out of the 17 reviews they have 10 are all negative with very similar situation as mine rude employees. read more

The UPS Store - Front of store. - Mailbox Centers Near Me - Lathrop, California

Very poor customer service whenever i go here they always have excuse to say no our lady is busy she cant do notary i would never come back to this ups store worst customer service read more

I went in to ship an Amazon box out. There was one customer packaging his box at a table and there were two workers at the counter. One guy worker, was scrolling through his phone and the girl was just looking at the computer. As I stood there for a few minutes I was not acknowledged until the guy at the counter said "you can use the computer there to ship your box yourself " he just pointed at the kiosk which I've never used or even knew was available. Then he began to help the customer that was packing his box. I walked over to the kiosk and I asked the guy worker for help. He told me to just scan my phone. As I begin to scan my phone another customer walked in and the girl worker asked if he needed help. (Like why was I ignored and this guy was greeted) I am very upset at the customer service experience I had. I'm so upset that I was ignored and just sent to a kiosk to do my own packaging. Worst service I've had! Manager needs to teach these lazy people how to have people skills! read more

my favorite location to go to when I need to ship something. Rikki is always attentive, answers all my questions and is also so kind and helpful. Recently I had to return an amazon order and he was able to show me new codes that made it so much easier to know if i have to package it myself or just bring in the item itself to return it. Thank you Rikki ! read more

This place is awesome and provides the best service they can as fast as they can. I have never experienced a delay unless I didn't have the correct paperwork needed. The time I didn't have all the paperwork I needed, staff was very helpful. Thank you!!! read more

I had to mail some packages today and was lucky enough to be helped by Sophia. She had a great attitude and was very helpful. Will definetly be using their services again ​ read more

Once again they came thru I needed a package to land and with covid restrictions it isn't always 100% but to my surprise my package got to its destination early!! My client was so happy! Yeahhh! Thank you ! Rikki, MJ, Mika, Melissa & Ms,".Sophie!!! read more

I really wanted to give it 1 star based off the unprofessional and rude woman who began to help me. Rude upon entering the store and never redeemed herself. I ended up being helped by a gentleman who was more professional and not rude. So I gave this location 2 stars. Unlikely I will go back. read more

Great customer service! I was there today and the service I've received was excellent very friendly and helpful.

One of the ladies who works here has the WORST attitude. I don't know who hurt her for her to be this easily triggered but she would find a way to create an argument out of any little thing we asked about. If you're not able to do something, just say so, no need to be rude about it. She has no business being in a customer facing role. I wouldn't even talk to a 5 year old the way she spoke to us. read more

This store has rude clerks, they are very disrespectful. This is the first time I have encountered such disrespect in a UPS store. They need more training on customer service. read more

Big shoutout to Rikki ! He is always very welcoming and helpful when I come by this store. He is very informative and establishes a great customer service experience for me. Thank you sir ! read more

I'd recommend going elsewhere as the company won't answer the phone to verify operating hours, location and ability to provide service. I'm going to elsewhere because I'm not wasting time and gas to drive around looking for the store and finding they are unable to even ship my package in the first place. read more

The (morning shift) girl who works here is incompetent, and makes simple transactions overly complicated and exhausting. For what should have been a simple returned package, I was asked the same questions over again about 5 times, "are you sure there's no hazard waste" for my ID, and a detailed explanation of what was in the package. Never got that anywhere else, but she just seemed really ignorant. No way would i want to deal with such a stupid person again for a tiny package being sent back to the merchant read more

Some of the worst customer service. Rude argumentative for what reason? A customer service training is really needed or better hiring team.

This is my favorite UPS store, the gentleman who works there Hispanic guy who just cut his hair is so nice! He is professional and he always go out if his way to accommodate me. I have done mailing service here and printing service I never had an issue with any of these. read more

I give a 0 to the Customer service lady that assisted me today. I had to really think about writing a negative review that's why I removed the other portion. My husband always goes here and he said the gentleman is always great. That's why I'm changing my review. read more

Really nice staff Bryce and nel. Had a very good experience with them. Best UPS store out there .

I had return some equipment back to Xfinity and they recommended UPS, so considering this location is close by I went, I do agree with the previous posts that some lady there is very rude, as I began to return my item I asked her about the box being open on top and should get something to put it in, she then snapped that I really need to be prepared and she will let me get away with it this time. really!! I told her I do not usually return items and I was happy to get something else to put my box in, so that way I wouldn't be trying to get away with anything (give me a break) I'm glad I don't return items and won't visit this place anytime soon. Remember people, be prepared or the front desk sheriff lady may not let you get away with such a horrendous crime! read more

The employees (Bryce & Sophia) at this store is very accommodating and resourceful. They are kind to interact with. They make the returns easy. Love this store! read more

I dont understand why my UPS driver decided to mark my package as "Delivery Attempted" and didnt even leave a note on my door with the "Sorry we missed you" note on my front door? You want to know why? Because this driver didnt even show up to my location.. Didnt even attempt to even walk up the door, you know how I KNOW?! Cause I was outside the location in front the whole time.. The moment I got the message at 3:45 PM i was outside.. So I call a representative they couldnt help but give me "wait for the next delivery date" which was 2 days from now. So I decided to speak to a manager or supervisor instead.. They will little more helpful but ended up being no help at all at the end of the day after she has clearly told me that someone will contact me after 1 hour.. I specifically asked "Someone WILL call me in a hour right, and not forget?" They said "Yes" guess what nobody called me after 4 hours.. so i called back and now they tell me to expect a call on monday which is my package redelivery date.. 2 mistakes in 1 day from yall today very disappointed. and not even the first time either.. You can obviously tell how furious I am because a package that is requiring a signature is a headache sometimes because I worked my schedule around to be HERE at the location. I DID MY PART, UPS Driver didnt even attempt to do THEIRS! read more

Micah and Melissa are fantastic. My husband and I are dinosaurs when it comes to computers and emails and things like that and they work such a great help. I hope the owner reads these reviews because they definitely need a raise. Definitely five star service. read more

I occasionally use this UPS store and they are super helpful and kind. Today I was helped by Bryce and Micah and both of them were very friendly processed my return quickly. Thanks read more

excellent customer service!!!!! Bryce and Ricky helped me with my Amazon returns. I had quite a few that it caused me confusion when looking for the barcode. Bryce was extremely patient and knowledgeable whne. looking up the items for me. I've done several returns at other UPS stores but have never received such excellent and friendly customer service. you guys rock!!! Thanks again read more

The Lathrop UPS store is by far the best customer service I have experienced, Rikki the store Manager is very pleasant and polite he has helped me with my packages I have sent overseas to my brother who is in the Navy. Giving me his full attention to detail. Thank you Rikki for all that you do, it's hard to find a friendly smile in anyone these days. read more

I hate this store with rude and slow workers. This store is close to my house but I will start going to Manteca instead. California is fully open now but they still will make people wait outside in the heat even though store have enough room for social distance. The line is always long and workers just stand around instead of taking the line. read more

the workers here are very rude! sighs and slamms things in front of you.as if im asking them to do something crazy . never come here. it was a worker with long dark curly hair and tattoos. read more

Fast, Friendly, and respectful! I love how convenient it is to make returns for my online orders. Bonus- the business cares about the well-being of their customers and employees! read more

Very convenient location that there finally is a UPS store in Lathrop. Saves the time driving to Tracy or Manteca. Friendly staff and area is really nice since the store has been renovated for our mailing and delivery service needs. read more

I rarely leave reviews but I had to for this store as I have never seen such bad behavior. Both employee and manager are extremely rude and their sole purpose is to harass anyone who walks through the door. The manager actually goaded over the fact that this is how it is going to be under his supervision. I have been at several UPS stores to do notary and if the person is notarizing someone else, he or she politely asks me, or if they are working with me, then ask the next person who came in to get notary service, to please give them a few minutes. And that is fine. Anyone would be able to see that they are working with another person, so wait for their turn. I went in here today and the Manager came out from the back (there was no other customer present in the store) - saying she (Notary) was busy and that I needed an appointment - I thought that another lady must be somewhere in the back area (thinking due to covid maybe there's a separate section they sit down to notarize) but realized after a few more seconds that the person who would notarize was right next to him, doing nothing. They kept arguing how busy she was and could not do it without an appointment. Both of them then just made the whole process so sour - acting as if I was there to have them notarize some forged document or something illegal, since I came in there without an appointment, acting as if their calendars were overflowing with notary bookings so badly, that she couldn't even lift her head, when there was not a single soul other than them and me there. Finally after a long lecture, they agreed to notarize but even before I could give the paperwork, Melissa, the notary, took my ID and then had me recite out my address while she was holding my ID checking to see if I said the address correctly. Hello "there's a picture of me on the ID and you are supposed to verify that." Anyways, each person has different method (and if they hadn't been so rude and full of attitude I would most probably not even thought anything about it, but I didn't say anything, just wanted to take care of my business and leave). Several more minutes of high attitude and making a derogating remark at every step. The few minutes it took to complete the process was a nightmare - every step she or he had to have their say with demeaning remarks. Then I had to pick up some packages which came to my business PO box there - needless to say that this was another harassing endeavor. The manager and the girl went on and on, how this UPS was different from others and how they were solely responsible to stop all types of vices happening in the world, but at their UPS store. The manager has an enormous ego and bad attitude and has trained the employees there similarly. As soon as this lease term ends, I am never renewing my PO box there, nor ever going back there to notarize (I have had PO boxes with other UPS stores for almost 20 years - never any problem before - in fact I had always looked forward to picking up the mail chatting with the owner or employees at those other stores for a couple of minutes, if they had no other customer present, about nothing in particular, but recently moved to this area so had moved the PO box to this location). I would rather drive a few more miles where am greeted with a welcoming attitude than be spoken down by people with enormous attitude and pompous ego - ruining the entire day. Hoping that all the new business complexes and retail areas opening in this city will get another friendly UPS store soon - until then I will just go to the next one. read more

went here for notary service and it was quick and the staff and owner were really accommodating!