I stopped by this UPS Store with a big box I needed to ship and the staff were very friendly from the moment I walked in. They helped me with tape, helped me get the box wrapped and ready, and were patient while I figured out what I wanted to do. This location stays busy, which to me is a good sign, and every time I have come in they have treated me well. The only reason I am giving this visit 4 stars instead of 5 is the shipping cost. To send a box of basketballs was going to be around 200 dollars, and I just could not justify that. That is not really their fault, more the cost of shipping, but in the end I decided not to send it and ended up carrying it on the plane with me. Service and friendliness here are very good, and it is a solid place to go when you need shipping help. I am giving this UPS Store 4 stars. read more

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Now y'all... I walked into this UPS Store just trying to send a simple gift to my granddaughter in California -- nothing fancy, just a medium-sized box. Customer service was fine, no complaints there. But when they rang me up and said $62, I had to pause and make sure I heard right. Sixty-two dollars... to ship a box that wasn't even heavy? I tried to make it make sense. I even pulled one of the items out and mailed it separately -- and that alone still cost me $32 and some change. For one small item. I understand prices have gone up everywhere, and shipping isn't what it used to be, but this felt over the top. I actually stood there debating whether to ship it or just drive it to her myself. UPS is convenient -- I'll give them that. But these prices? They make you think twice... and then think again. Good service means a lot, but fair pricing matters too. read more

Never been to this location and will never return. As I walked in an old lady was asking one of the associates to speak to a manager (this should have been a red flag). The store was filthy! Pieces of tape, scraps of paper, and debris was all over the floor in front of the mailboxes. African American guy with braids, who saw me and didn't greet me WAVED me up to the counter. I walked up and said "hey man, how are you doing today" ... no response - so I said it again... literally no response! I process my return (with no words being exchanged). He finally says to me "I don't need the box" and I say "okay, can I leave this with you" he shakes his head and says "No" I walk 5 feet outside it a dumpster and throw the box away. Believe the reviews for this place. read more

Not sure why this is a two star instead of a one. I must be feeling generous today. Located in a strip mall and it's TOUGH to park. Maybe consider parking across the street at Home Depot and walking over...... Employees aren't friendly at all but it's one saving grace is that it's the only UPS store in what seems like a 20 mile radius read more

The UPS Store - Printing Services Near Me - Los Angeles, California

Employees seemed really nice and eager to help, but the person who appeared to be the manager was quite rude

Very rude employees. They don't acknowledge or greet customers. All they know to do is gossip and smack gum. Unprofessional. read more

I rarely leave negative reviews, but my experience at this UPS Store was unacceptable. The employees were unhelpful, dismissive, and showed little regard for customer service. I left feeling frustrated and disrespected. I expect basic courtesy and professionalism when visiting any UPS location, but unfortunately, that was not the case here. I hope management addresses these issues, as this level of service reflects very poorly on the UPS brand. The employees at this location were rude, unprofessional, and acted as if helping customers was an inconvenience. I've used many UPS Stores and have never had an experience this bad. Management needs to seriously retrain staff on basic customer service and communication. If I could give a rating of a negative zero -- that would more fitting! read more

Went Jan 6 to return a package, and it's 7 days later and the return hasn't been processed.

This place is a complete rip off and has the worst customer service you could imagine. They'll make something as simple as dropping off an amazon package the worst experience of your day, just look at the reviews this place has. There is plenty of other UPS stores in the area, just take the extra five mins to go there instead. Ohh and the parking lot this place has is way too small, always too packed, and has very tight spaces. read more

Why is is 6:30 On a Monday and the store is closed when the hours clearly say they close ay 7, who ever put the manager in charge of this place clearly doesn't know how to conduct a business. Huge L ups read more

Let me start off by saying the only reason I go to this UPS location is because it's literally down the street from my house, but I would rather find myself going through the inconvenience of visiting a different location than coming back here. I have been here several times and I must say the customer service here is horrible. Every time I have been here there has been no greeting no acknowledgment when you walk up to the counter, you just stand there and people behind the counter are just talking and gossiping amongst themselves. They are extremely rude and the store is extremely messy. It's a very uneasy feeling to walk into a place where You don't feel welcome mind you these people work in a customer service base position. I would encourage anyone from not coming to this location aside from also the parking being a big issue just take your business elsewhere. read more

Drive across town to a different one. The people who work here are insufferable. Virtually no customer service. One of the clerks called a customer stupid. read more

9/16/2024 I dropped off a box for ATT & the young man behind the counter was very helpful and knowledgeable with how ATT receives their products back. He explained every step and what to expect. I was surprised with how customer oriented he was but his personality was refreshing. read more

Spent $112 for overnight air shipping. Dropped my package off at 10am to arrive in Chicago the next day by 10:30am. I called my staff in Chicago the next morning to confirm it was received. It was not. I checked tracking. The package was still in LA. Whoever was working that day was sleep behind the wheel. Also while I was at the store, the person servicing me was not attentive. She was constantly focused on another customer who was being serviced my another employee. This customer was complaining about a shipping issue he had at this store. That should've been my cue to go somewhere else. read more

My business requires shipping which finds me a the the UPS Store on Slauson quite a bit. The staff is professional, very friendly, and I've never had a problem with packages being shipped or delivered. They go above and beyond what is needed and work hard everyday. read more

It never fails, every time I go into this UPS store or any for that matter, it's a poor mood from the workers. As soon as I walked in the store the sour girl said...bring it over here (my package). With a bad attitude. I noticed the mood. As I was walking towards her, I was thinking I may have misinterpreted her. NOPE. She was trying to start something! But I refused to get my happiness messed up with her sadness. I'm like dang! What's wrong. I don't care which store I go into, it's a bad freakin day! This must be a really awful company to work for. Go do something else with your life. You don't have to be angry and bitter. Please go get a different job. Love yourself! read more

This store has one of the worst owners I've seen. She's so rude and she thinks because she yells welcome in it becomes more welcoming. I heard her talking to one of the workers and she talks at them. She belittles them and takes over the task they are doing. They work perfectly fine without her!! As long as she's not in the store it's great but if you see her? RUN. She has negative energy and it reflects on her workers. I wouldn't go here if it was the last ups store on the planet. read more

*** Praising UPS for its professionalism. *** "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" has long been associated with the Post Office. Unfortunately, it doesn't include a pandemic. Mailed package 19May and still not delivered. That is 18 days ago via Priority Mail service!!! (ugh) I suspect a lot of postal workers have been taking advantage of their generous sick leave policy to avoid working during the virus. So I came here the following week to mail two other packages. Surprisingly the UPS rates to ship Ground are lower than USPS rates to ship Priority Mail. Both arrived in reasonable time ... one 3 days, and 5 days. Also I like the fact that UPS can label your packages simultaneously during purchase. *** So now I'll def use UPS more often. *** read more

The UPS Store - Printing Services Near Me - Los Angeles, California

Exceptionally customer service and patients from Tyler Goldsmith today. My 89 yo super Auntie needed to ship 3 boxes and 3 bags back to Chicago, she wanted to complete everything then head to LAX. Tyler explained everything to my Aunt Ruth then helped her through every issue even after a line started forming behind us but started laughing about the situation with us. Thank You Tyler G. you are greatness, I hope UPS will see how valuable you are. read more

This review is long overdue! Great service! Very nice staff! I was helped by Alexis, who was very sweet and friendly. It does get busy at times, but they move through the line pretty quickly. Only real issue is parking, which is not their fault. Boar's Head is right next door, so try to avoid the lunch time rush! read more

Fast, courteous, and professional! Love that this UPS store is conveniently located in my neighborhood. Staff is always helpful and is usually able to answer any question that you have. read more

I am a big fan of Amazon "Try Before You Buy", and when I return those, as well as other items, this UPS Store is my go to spot. I go very early, so parking isn't really an issue, but I'm sure with Mike's Deli next door, and the very narrow parking spaces, it must get interesting later in the day. The staff here (I only deal with one woman who opens up on the weekdays) is, in a word, WONDERFUL. She always opens on time, is very pleasant, very helpful, very knowledgeable - and when there is a line, she's very patient and works very quickly. That's a lot of "very's", and she's the reason I don't hesitate to give this place 5 "plus" stars! read more

I have to say this is one of the better UPS stores I have been to. I had to ship/return an item. And there appeared to be an issue returning it not any fault of the UPS store. The owner Catherine and the employees worked very hard to assist me. In the end I was able to ship my item thanks to Catherine and the amazingly patient employees. They were so helpful and kind to me the whole time, even though they knew I was visibly upset. I cannot thank them enough for their assistance. Will definitely be going back the next time I need to send something out. read more

This is literally the worst UPS. I have a business where UPS is the best rate to ship my products and this is the closet one to my home. I literally dread coming here because the customer service is so bad. It's in a shopping center that is already stressful and hard to park in. The employees don't make it any more pleasant. They don't speak when people walk in. They will let a line pile up in this tiny space while they work on other things. I can see that there is more to their jobs than helping customers, but at the very least say "I'll be right with you". Nothing. It's gotten to the point that if I know I will be near another UPS and can drop off there I'm excited. I hate coming here. I could do pickups but where I live is quite complicated. Hopefully one day management will recognize what's going on here and things will change. read more

Stolen Package. I had an awful experience with this UPS Store. I dropped off a package, paid for insurance, and kept the receipt with the tracking number. However, the package was never scanned into the system and the driver log was not signed. According to UPS Corporate, the store didn't follow proper policies. I am being told I will not be reimbursed for my stolen package, even with proof of insurance, a receipt, and a tracking number showing the package was not picked up from the location. After this happened, I read a recent review from someone else saying they've had items stolen here too. Be cautious when using this location! read more

They steal at this location. I dropped off two pairs of glasses. One was broke and one was not. The pair that wasn't broke never processed. I have the tracking number, but the item doesn't track. It still hasn't reached its destination. I recorded the entire transaction. These were designer glasses that were returned via UPS over one month ago. read more

They take Amazon returns and local to me. Parking lot can be packed and difficult to get in and out. They are short staffed so the wait can be long. They have mailboxes you can rent. Staff is friendly. read more

The UPS Store - Mailboxes - Printing Services Near Me - Los Angeles, California

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This store manager / owner is very rude, she is NOT customer service oriented. I was in the store and overheard her talking to her employees telling them not to talk to the UPS guys who I see frequently working really hard NOT bothering anyone all while doing a amazing job, I have seen them work FAST and efficiently. If the workers are NOT bothering anyone and or doing the job why should it bother her if the employees talk to them, isn't that apart of customer service ? read more

Responding to management. Thank you for asking. First, when there is a long line which there often is perhaps guide your employees to not be opening mail boxes or stacking trash or boxes, tend to the customers who are there waiting when there's only one person behind a computer and they need another person to assist the waiting customers. It feels like they have literally been given instructions to not pay any regard for customers, but to just go through the motions of a list that they are given of tasks for the day. There is no multitasking or thinking that is going on, and I imagine that is because of the instructions from Management. read more

Friendly staff, quick services, great drop off location. Note to self: $1 for even 1 strip of tape for your package!! Tape your package at home!! The slips are free tho! read more

Wonderful store with great staff! I usually come here for Amazon returns and to ship important things to family and friends. Khrystan is always helpful and is a quick worker. I'm thinking about getting my mailing box here instead of the post office. read more

I'm so down with this 2 rating. I never really had any issues here except for their lack of organization and service. They have packages all over the floor. It's hard to walk in there at times. Seems like they just store packages any damn place they like (especially where customers need to walk. Generally, the employees are less than personable and appeared bothered by business. This is until I dealt with a male employee that wanted to argue over an inch of tape. It was on the counter. Looked like a station for customers. I needed an inch because a tab on the envelope popped up. This dude was super rude with it. He told me that I'm going to be charged a $1 for that inch of tape. I asked why. He got kinda ridiculous. I told him he should take the tape off the counter or put a sign up. He had a response. I had a better response. Mind you, this is over an inch of tape. I decided I had better things to do. The woman at the counter seemed not to want to get involved (maybe he was her supervisor, who knows). I told her that I would give back the inch of tape and leave. And that is exactly what I did. Final Word: Only in a pinch. read more

I really want to thank Mariana for the great service she gives me and always with the best smile if you go in thier let her help you she the best read more

Poor customer service and incredibly bad etiquette. We arrived at 6:58pm because we needed to send 4 large envelopes. We had to rush because they close at 7:00pm but we work long work shifts and could not arrive any earlier. We were greeted with pure disgust on the representatives face. You could see it through the face mask as she stared us down. As we handed the Spanish woman the first envelope she walks away and proceeds to say "If you have to send a lot of Sh**! I can't help you " And refuse to help while she proceeded to gossip with her coworker in front of us. Rotten experience. Even if they weren't able to help due to policy, her sinister demeanor was deplorable. Stay far away from this place. read more

They I needed a copy of some paperwork they right away help me get the copies from my phone and made my copies so so helpful. It was a young lady that help made my day. So happy to locate them around the corner from my house. read more

1 star cause that's all that's left! The staff & the service is horrible. Most working her act like they don't want to be at work or only work when owner is here. I've been coming here for years but lately I haven't seen Sandra which in my opinion ran the store efficiently, effectively, and friendly. Something is missing and I wonder where Sandra is. Seriously I question how this store operates their business. I'm disappointed especially as a long time customer. They need to get things in order, fast! read more

Catherine was very efficient in greeting and taking care of me as a customer. She is a great example of how a Manager should be like. She was very kind and knowledgeable. If you are visiting this UPS location and want to have a great experience ask for Catherine. read more

This place is GHETTO unprofessional and they will overcharge you for packaging Joséline is rude and hostile after complaining about a mistake that they made the owner Catherine dash was unwilling to fix the mistake I do not recommend this place go to fed ex down the street was faster shipping for a cheaper price with a free box read more

If I could this location would get NO STARS!!!! They are very tricky! I was dropping off Nike's to return, already had pre-printed labels. One of the three labels would not scan and the lady said she could reprint it for me if I email it to her. So of course, there's no parking at this location so I had to walk back down the street to get my phone from my car. Walk back to the store, email the label and then another girl says I owe her $2... I was like how, the other lady offered to re-print my label, she did not say there was a charge. Then the lady who offered to reprint came out and said, oh sorry I forgot to mention there was a charge.. so I took my box and left! Terrible customer service, it's not the $2, it's the principle, it's the fact that customer service is a lost art! It doesn't help that this store is in a black neighborhood with no black employees!!! read more

Due to illness I was unable to pick up a package addressed to me. According to the email from UPS, someone else with the tracking number and proper identification could retrieve it for me. The manager refused to give my husband the package despite having his ID, my ID, the same address and the tracking number. manager stated that he doesn't have to follow UPS policies. time to find a different UPS store to patronize. read more