No line and easy to drop off USPS and UPS packages. Parking was nonexistent out front.

It's now been a week and my package still hasn't been received by usps. If you call and ask them they have no answers for you. This is like a black hole. There's no guaranteed the package will be dropped off to usps. read more

I stopped by here with an incredibly odd-shaped item that I desparately wanted to ship back to Ga. I thought it might be impossible or too costly, but Nikki went out of her way and took the time to make sure I could successfully send it! It was refreshing to deal with someone who took so much pride in her job and who cared to help me when she easily could have turned down my request. She was innovative & friendly & a definite asset to this business! read more

I don't even want to really get into it but I had "the most uncomfortable exchange" with the owner's daughter, Renu Ahluwalia. Renu is the Notary Public for both Mail Connexion LLC (which I experienced today) and Playa Postal Center. Their team doesn't have the best communication, and Renu has some of the worst service I've ever experienced. I was contacted by a representative of the company on the day prior and was informed that they had documents awaiting my signature that they had been commissioned to notarize. After they elaborated on the documents and shared who hired them I knew exactly what they were for and made my appointment to sign them. The caller informed me that the cost would be taken care of and I would just need to show up at my appointment and sign them. I got to my appointment three minutes late, however I called them 20minutes prior to my appointment to share that I may be late, the rep on the phone asked if I could give them a specific time for how late so I just gave myself a fifteen minute window - for 11:15am. When I got there at 11:03am their clerk told me I called and said I would be running fifteen minutes late so she told the Notary Public she could be fifteen minutes late... It seemed odd but I accepted that and said "okay" and just listened to my music until the Notary Public arrived. Renu arrived a little after 11:25am, she apologized for being late, and asked if we could get started. Once we got underway it was quickly revealed that Renu didn't know papers were waiting for her 11am appointment, nor did she have a clue to where they were placed. However, their clerk quickly extinguished that issue located the documents and directed Renu to them. Then while filling the forms out she shared the price I would need to pay, I informed her the same person that called about the documents shared with me that the price would be covered by whomever originally furnished them with the documents. Renu immediately called whomever it was I spoke to and put them on speaker phone and we quickly realized their was a misunderstanding. So I inquired if their notary fee was the average fee in CA, because the last time I went to get something notarized it was a lower fee. Renu told me that everyone charges that amount now and I said okay I would need to go to the ATM and come back. This is when things really started to bother me (mind you, nothing had been filled out yet): Renu told me Bank of America was right out the door I could go their, I told her Chase is on the other side of the plaza and that I would go there since I bank there. At that moment Renu started to get an attitude and told me she has nothing to do with the documents I was there to sign, she's just a notary public and she needs to leave at noon. I told her I understood that and just wanted to go to the ATM so I could pay for the fee, Renu then doubled down and begin to explain to me what a Notary Republic is and how they are meant to be a integrity filled bipartisan person for the state, I reiterated that I understand and would still need to go to the ATM. Renu then exalted "well then how long are you going to be because I have to leave at twelve?!" I said, "ma'am, no matter what I still have to go to the ATM, which is in the same parking lot as we are right now, so it shouldn't take long, I can't tell how long it will take, but I will go get my money so I can come back and complete this transaction". She deeply exhaled and then I said "now we have less time than when I first said I needed to run to the ATM..." It was 11:33pm when I looked at my phone. When I came back with my cash I waited patiently for her to finish with her current client, once she was free I approached the counter and said "before we get started I just want to say that earlier that was the most uncomfortable exchange I've ever had, and I don't think it needed to happen". Renu replied by saying "that was uncomfortable for me too". We quietly completed our transaction, signed and stamped documents, and when we finished I asked her for her business card - I knew at that moment I would be sharing that uncomfortable experience with someone. I hope this helps someone, including Mail Connexion LLC and Renu with her family owned business. read more

Mail Connexion - Notary Seal - Mailbox Centers Near Me - Los Angeles, California

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I had a mailbox here for over a year. A gift sent from a client was stolen by an employee, or someone in the facility. The owner refused to check the cameras or help Me locate the package at all. Your mail is not safe at this facility. read more

I was only looking for a short-term (3-month) PO Box rental. We were having delivery issues at my place and, with the holidays approaching and my being out of town, decided to ensure a secure place for my mail/packages. Fast forward a year later. I still have my box! Here's why: 1) I love the fact you don't have to give folks your real address; 2) 24-hour access to obtain your mail; 3) one-stop shop for copies, faxes, mailings, package deliveries; and 4) their customer service is beyond great! They even called me when, on both occasions, when people sent me Cinnabons for my birthday! Love this place! read more

The owner is extremely rude. He yelled at me when I called to handle a situation with my package. Won't be going back.

HORRIBLE CUSTOMER SERVICE BY THE BUSINESS OWNER!!!. If you are going to open a business in our neighborhood, have the decency to treat the demographic you serve with respect. THE OWNER OF MAIL CONNEXION, Mr. Joginder S. A., IS VERY RUDE!! I had initially gone to the nearby Bank of America to utilize their free notary services that are available to their customers. But as BoA was busy, I went MAIL CONNEXION nearby to get a new business license registration notarized ( . . . yes, on a side note, I am doing very well business-wise and am expanding because I value ALL customers). Let me preface my review by saying that I have a doctorate level of education and have two private businesses in addition to my current work that pertains to my professional degree. I only provide that preface to say that I am fully capable of reading instructions on a form and that also as a small business owner, I appreciate the importance of RESPECTING ALL YOUR CUSTOMERS, no matter who you think they are. So now for my experience, I walk into MAIL CONNEXION and I am pleasantly greeted by the young lady who works there. Unfortunately, the business owner Mr. Joginder S. A. didn't bother to greet me. He was helping a caucasian customer with notary services and I assumed he may have been too focused on helping someone else to take a second to greet incoming clients. I watched the business owner of MAIL CONNEXION, Mr. Joginder S. A., provide friendly notary services to the caucasian client (who paid $30 by the way) ahead of me. I eagerly approached after being signaled I was next, obviously expecting to receive the same friendly, and courteous customer service I had just witnessed. I provided him with the 4-page document that I needed notarized. The forms came with instructions which I also provided. In giving the notary, who is also the business owner of MAIL CONNEXION, Mr. Joginder A., my forms, he rudely told me that "it's not his job to guide me in how to fill out forms". He rudely asked that "I make sure I complete my section of the documents before asking for his notary services". He said the latter while gesturing with his hand shooing me to the side of the counter. I was seriously taken aback by his rude and condescending tone. I politely explained to him that I was giving him the forms as he needed to witness me filing them and signing them, prior to him notarizing. In genuine confusion, I asked him why, his tone towards me was less than pleasant or helpful, and he admitted he was "a bit irritated" and thus less polite, or patient towards customers (don't know)???!!!! He was very abrupt, never apologized for his demeanor and at one point stopped helping me to have a conversation with a man in the store who was a security guard. As a new customer, I paid a total of $65 for notary services and shipping the documents. I WILL NEVER COME HERE AGAIN. I ALWAYS TRY AND SUPPORT LOCAL BUSINESSES, BUT THIS BUSINESS DOES NOT DESERVE MY HARD-EARNED DOLLARS. read more

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Way better than going to the post office! Mail connection is much faster and there's not as many people there.

Mail Connexion!!!!! I don't know where to begin with this place if it's not charges going up per month it's the misplacing my packages or putting wrong mail in my box and the owner is rude I confronted him about not having my package and he asked me if I want to get legal then go offended when I told him he lost it Then he said how do you know what I lost you didn't give it to me at that point I realize this man was not worth my time some people shouldn't work with people definitely wish I can get is -5 stars To the guy that is obviously bias to the situation.. My package was at Mail Connexion the whole time I even tracked it at Mail Connexion with him and it showed sighed for and left at front desk so like I said they lost it but funny how it reappeared two days later as a matter of fact it's f you want to talk it over in person I'll gladly meet you at Mail Connexion read more

Beware beware nightmare on elm street.. Bad news.. This place is located in the Ladera shopping center next to Union Bank and Excel Nail. This has been an experience from hell. I went to this location for the very first time to deliver a package with a fed ex label. There was a guy working inside who could beat Middle Eastern. His attitude was the worst that I've ever experienced in my lifetime. He called me a bitch among other harsh names just because I asked for a receipt. In my 50 yrs of living no one has ever called me a bitch or even said fuck me.. this guy is the first.. I said well sir we don't talk to people like that here. He starts screaming that he is a US citizen. He was very rude and I couldn't believe the names he was calling me especially because I was calm and not agitated. I wonder if UPS and FedEx know that this guy is representing their company. There was an African American woman who was very embarrassed by the way he was treating me. She told me that he was the owner. As I walk outside his mail connecxion there were two guys standing in the front of the store who had told me this was not uncommon. They stated this man has been rude to many people. Of course I left with my box. I don't recommend using this place at all. Unfortunately he is the owner so nothing could really be done. I will contact the Better Business Bureau and make a consumers complaint Glad I'm a Christian. .so I passed that test.. Devil you can't steal my joy.. read more

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This place is conveniently located for me, and is also in a large plaza with Ralphs so it makes it easy to ship something before grabbing some groceries. The service was helpful and they were able to box up my items I wanted to ship as well as pack it securely with packing peanuts and shipping tape. The fee for the box/shipping supplies was fair, I think about $5. The actual shipment itself was rather pricey, but I guess that's more of the carrier (FedEx) than it is them. You can also ship here via UPS or USPS I believe. My package got where I needed it to go, so that's what counts. I'll probably ship from here again. read more

This place is terrible!! I've had my box for about a year and recently let it close after they lost yet another package (5 total). Each and every time I showed the owner the delivery confirmation email I had, he made excuses about the post office or fedex not actually delivering my packages. If you want your mail/packages, this is not the place for you! #OverIt read more

I've been with Mail Connexion since before the current owner (Joe) took over, about 28 years. Always had a good experience with them, nothing "lost" or mis-placed and they're fair with their prices. Seen many employees go through, a couple of them actually passed away, which was sad, but that's life. Joe is usually very business like, but can joke around with you if you get to know him. Like anyone, if you come at him sideways about something, he'll get defensive, as we all do; if you speak with him calmly and respectfully, he'll treat you in kind. They have other services besides just a secure box rental, and have always been friendly and kind with me. read more

I've been a customer since 2013 after my previous mailbox went out of business. Pros: -Pricing is excellent compared to competitors -24 hr key card access (one time $25 fee per card) -If your package is too big for your mailbox, they will place it in a bigger locker and leave the locker key in your mailbox. How cool is that? I haven't seen other mailbox rental places with this feature. The lockers are fairly big (maybe 24x24x24). They won't fit car tires, but they seem to fit most of my amazon packages. -All in one shipping services (though i haven't used this service). Cons: -Parking during business hours is a bit tough if you try to park right out front. No fault of them. There's overflow parking to the side and in front of Ralphs (30ft away, same plaza). The cigar and nail salons adjacent to them seems to attract a lot of traffic (cars). I believe Joe is the owner. He's actually a nice guy, though he looks serious most of the time; that's just his normal stance. Show respect, get respect. There are a few other staff members all whom i've found pleasant and super helpful. Regarding the negative reviews: Part of me wants to say that a lot of people leaving negative reviews may just be nit picky or people who are angry all the time or feel entitled to everything or want all the rules bent. You probably have friends like that. Most private mailbox businesses do charge $5-10 to dropoff packages if you didn't purchase it from them. Kind of makes sense to me since they are securely holding your package until it's picked up. If you don't want to pay fees, you should considering dropping off your prepaid packages directly with the carriers or the fedex kinkos or request carrier pick up. Of course if you buy the shipping service from them there's no extra charge. I've never had any issue whatsoever with any of their services and never had an issue with a package not being delivered (Amazon Prime in particular). If you want competitive pricing, 24 hr access with big lockers, this is a great place to rent. read more

This place is a little pricey but the staff has been the same for years. Get in and get out! They make copies, fax, and shred paper by the box read more

Pros: 24 Hour Keycard Access Reasonable rates Mail forwarding Packing + Shipping Con: It's kind of cramped because they have pretty high / large tables for packing in the middle of the room read more

Had something notarized here recently. The notary was friendly, gave me some great suggestions/changes on how not to get the document rejected, and notarized it quickly. I know nothing about their mail services or owner, but the notary is alright with me! read more

DON'T EXPECT HONESTY from this merchant. This place tried to extort $10.- from me for dropping off a parcel for DHL...the man said "we provide a convenience therefore we charge a convenience fee". What a bunch of rot! No other place has ever tried such extortion because all places are provided compensatory terms from the Carriers themselves: this is clearly a disgusting display of smug, extortionist behavior...a behavior not congruent with American business standards or conduct. Also he did not want to provide any receipt for drop off OR cash "convenience fee"??? I have contacted DHL and they are now aware of this practice and will review their relationship with this person, furthermore I have apprised the IRS about this practice of not providing receipts. For all those who come across this and other extortionate practices also remember to file a complaint with the Better Business Bureau (BBB). read more

WORST CUSTOMER SERVICE EVER, do yourself a huge favor and take yourself to the postal service and or UPS. Owner is rude and after a simple question proceeds to tell me "he's been here for twenty years" how can he not know? No need to give business to someone who is rude and gives off unnecessary negativity. Save yourself the headache. read more

After seeing the rating for my favorite spot,I felt compelled to post a review. I've been with Mail Connexion for 5 years. As small business owner, Mail Connexion has been a true asset. Since day one, I've felt like a valued customer. The simplicity of Mail Connexion works for me. You get in and out. Their mail box rates are competitive. The staff is helpful. I can receive or ship large packages. Send or receive faxes, make copies, access the internet, take my passport photo, access my mail box 24 hours, shred documents, get documents notarized with the notary service and on so on. I love this small but mighty center. When time permits, I engage in conversation with Joe, the owner. He's a wise no BS kinda man. I like that. He's also a man with high integrity and has a funny no-nonsense view of the world. He's very matter of factually, so I find my self laughing often when we chat. In 5 years, every package I've shipped or received has arrived when expected. I love the added value of a phone call from Mail Connexion when I'm expecting a special package. Now, in perfect world, I would never have a piece of another persons mail or vice versa mistakenly placed in my box. But since we ain't perfect, it happens, very, very, seldom. And when it did happen I've received a genuine apology when mentioned. I appreciate that. In the end, I feel my mail is safe in the hands of Mail Connexion. The shopping center where Mail Connexion is located is a happy, yet annoying experience for me. The shopping center has so many convenient features; Starbucks,banks, grocery store, shopping for clothes, shopping for pets, nail salons, and so much more. But the drivers in the parking lot makes it a hot mess. It's super crowded and everyone is in a rush, speeding and running stops sign. You can usually find parking spot in front of Mail Connexion, but getting out of that spot is a beast that requires patience and prayer. read more

I've rented a box here since 1997. I travel a lot so I have 24 hour access. The staff has always been courteous, almost like family. They have accommodated me on several occasions regarding sensitive deliveries (perishable items, proxy mail pick up). They have even called me personally if I had any problems. They offer fair prices for the many services provided, including shipping and passport photos. read more

I rented a box from this place. This is not the place to get your mail. All of my family members had mail coming here and It was very frustrating with a foreign owner that does not speak very good English. Half the time we did not get our mail. We politely canceled our mail and left. Find some place else to get your mail at.....it will save you a headache. read more

I would give this business a 0 if I could. The customer service is horrible. The young woman who assisted me had no idea what she was doing, was absolutely not helpful, gave flat out wrong information, and her attitude was just plain bad. In addition, their mark-up for services is outrageous. Specifically, the unhelpful woman at the counter told me the USPS did not do overnight mail and rung up $146 for FEDEX overnight. I left and went to the post office and mailed my packages OVERNIGHT, SIGNATURE REQUIRED, $100 INSURANCE INCLUDED AND MONEY BACK GUARANTEE IF NOT DELIVERED THE NEXT DAY BY 12:00 p.m., all for $24.70. Per the FEDEX website, an overnight envelope weighing up to 8 oz is $54.09!!! (My envelope weighed 2.4 ounces.) A 270% MARK-UP IS ABSURD! I understand they need to make a profit, but there's a difference between earning an honest margin and gouging. I have to agree with some of the other reviews: stay away from these people, the integrity of this business is questionable. You are much better off going directly to either the USPS or UPS or FEDEX. Believe me, the money you spend in gas and the time spent will be well worth the trip. I would never recommend that anyone use this business ever! read more

Yes, I am a fan of the Mail Connexion. I have been with them since 1998. That is a long time. I don't think any business is perfect so I could not give a 5... but for the convenience, the cost, and the customer service, you cannot beat it. The owner and staff have accommodated me and my family for many years with our various requests, and I am pleased. If I was not able to get something done, it was basically because it was not legal or not proper protocol. There are other options of course, but I do not plan to leave anytime soon. I am satisfied with the service. read more

Bad experience! Took packages to be mailed- well 1 didn't arrive to its destination and told me there'nothing they could do after trusting their facility and expertise- well never again! I'll go the distance vs convenience! read more

I can't speak to their actual services, but the person I tried working with here was very rude and not interested in helping me.

I DO NOT RECOMMEND!!!! I rented a box from this place and it was terrible. The unprofessional interactions from the staff alone was a major problem. There is a woman that answers the phone there as if it's her personal phone, very rude improper pronunciation of words and will harass you as why your calling. ( give them a call now and you will see for yourself 310 215-0052) I just did not trust getting my mail there as on several occasions, they could not explain why my mail was not being received. There was a lot of major confusion with packages delivered by Fed-X and a lot of the US mail just never arrived even when the other parties confirmed that they had sent mail to this place. If you are a professional person on any level, you DO NOT WANT TO HAVE, your information, mail or otherwise connected to this place. It will certainly bring your image and company name down. If you are looking for a place to receive mail....I recommend1) the post office (no one has time to be personal about you or your mail) 2) a UPS Store if you need a physical address. Once you have a bad experience with this place and you will, your mail will be the target of revenge and retaliation. It will be worth your time and peace of mind to look somewhere else and NOT THIS PLACE!!!! read more

Currently having a horrible experience with the owner "Joe". I walked in needing a form to be notarized. There was no one present. The space was empty, 80s music blasting. I waited at the counter when (I assume) the owner comes out from the back carrying a full load of negative energy and grunts a barely audible greeting. I tell him that I have a document that needs to be notarized. He reviews the bank form, asks me for my ID and then, just before preparing to notarized it, rudely slides my document back towards me and spews "I can't notarize this". When I ask him why, he instantly takes offense, raises his voice and begins to treat me as if I am some sort of trouble maker. I remain calm, restating my question and concerns. Instead of reciprocating, he escalates and repeats the same sentence and tells me that I am arguing with him and causing a scene. (What in the world?!?!) I assured him that he was the one yelling at me and that asking questions was not the same thing as "arguing", it was actually a sincere attempt to understand his reasoning. By now, I'm thinking the average person would have either truly gone off on this man or stormed out. UGH! Long story short, I called my bank in his presence and had him explain his objection as a notary to some bank representative and in the end, it worked out. He amended the objectionable wording on my document and notarized it to my bank's satisfaction. After I paid him, he apologized to me. I accepted his apology and apologized to him for the unintended offense. He had explained that he thought I was challenging his authority as a notary when I began asking him questions and I explained that I was asking him questions in order to gain understanding, not to undermine his authority. He also told me that he took offense to my suggestion that we use a dictionary in order to arrive at a mutual agreement about the word "review". (I know this is probably sounding super silly at this point, but I had suggested we look up the word "review" because that was the word he objected to and the reason he wouldn't notarize my document. It seemed he believed that this word "review" (as in "I hereby acknowledge that I have "reviewed" the identification documents for the applicant and the information provided on this for matches the identification documents provided) meant something akin to "officially verify beyond a shadow of a doubt using intelligence data...etc". Whereas to me that read "Look at her ID. Does it match the same name and signature on this document? If so, notarize it! So "Joe", who was wearing a turban, was impatient, rude and unfriendly. However, I did appreciate his apology. We all have our less than stellar moments and maybe Joe is going through something...or maybe I reminded him of someone who gets on his very last nerve. Either way, I would only patronize this business as a very last resort. read more

I had a box here until 9/30/15. I closed my box after the horrible way I was treated after a package that I ordered was inadvertently given to some one else. I was told by the owner to basically kick rocks. He was very rude and obnoxious! What is so bad about it is that I'd had that box since the place opened back in 2000-2001. Before the current owner was the owner. He has been progressively rude and difficult. Does not understand the meaning of customer service and does not make you feel like a valued customer. His staff, Don and Unique are exceptionally nice and helpful. I hope he realizes the treasure he has in them and treats them better than he treats his clients read more