I didn't know this was here. I'm glad because I had an Amazon return to make and the lady was very…read morehelpful and efficient. Excellent customer service friendly and pleasant. Clean inside no waiting no long lines. Parking- ample. It's right next door to Safeway! Very convenient. I highly recommend this location!

This has been the place for our church mailbox for more than decade. We are able to get packages…read morethere too and they are always kind to be sure that we are emailed the package has arrived so we can pick them up timely to help keep their facility free to receive all the packages without getting overwhelmed. We recently wrote a personal note thanking as we often do when we have a sit down meal... we give our businesses we frequent Christmas cards with a note of thanks too... a couple of minutes to let them know we appreciate their service/product or meal makes a difference more than you know

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

The greatest UPS store ever! Each customer is assisted by the awesome workers employed there!…read moreThey've helped with finding affordable solutions for my mail and packages- both coming and going. Each and every time I feel the service is Respectful- Patient- Welcoming- Helpful- Fast- Fun! Plus love the convenient access and location. The employees are cheerful, friendly, competent, and seem to love their jobs. I have been to many other UPS locations and now make an effort to go to this Mukilteo one even though I live much closer (like super close) to another. Hey other UPS store managers, send your employees on a field trip to this location so they can watch and learn from the best! Excellent experience each time!

Avoid. Avoid. Avoid. I use UPS a lot so was happy to find one in the neighborhood. But alas,…read morethe service here is slow, angry and rude! After giving them several chances because they are most convenient to me, I stopped going here. Any of the other UPS stores are better than this. I was particularly annoyed to watch them try to upsell every single person with an Amazon return and tell them that they cannot accept it unless they bought additional packaging. My turn: When I responded that I was returning in the package it came in, the older woman behind the counter said: "That's impossible!" in a terrible voice. There is a long line usually because they are trying to upsell every customer, go ahead and take a look/listen while awaiting your turn to be admonished here. Another UPS accepted my Amazon return, without issue. It is probably time for someone at UPS to examine this store's practices.

I live out of state, my clients live right around the corner from this place. I contacted this…read morebusiness and told them I needed to get some very important time sensitive documents signed, notarized, and overnighted to my office. This location was able to take and follow directions wonderfully. They were friendly and very effective. I would definitely recommend this business.

I shipped some books here via USPS to a friend. I even bought a box and packed them at the store…read more Easy enough, right? Nope, my friend received a purse instead. Ok, so they put the label on the wrong box -- no biggie. After their ho-hum approach of "looking into it", it was pretty clear they didn't have a clue as to what happened to my books. No biggie: I requested that the owner, Anwer Mangrio, give me a call (I left multiple messages on his machine), but received no return call; he elected to put it all on the shoulders of the clerk rather than take responsibility. This struck me as irresponsible, and, quite frankly, cowardly. As someone who has owned businesses in the past, I always would work with customers on issues and never hid behind my employees. To be honest, I would have settled for a a small amount of store credit -- a simple gesture and admission that they had made a mistake. However, it was relayed to me by the clerk, that since I didn't purchase insurance, they could not file a claim. In other words, they were willing to file a claim with the carrier to pay for their mistake -- again offloading responsibility onto someone else. In summary: you'll likely be able to conduct simple transactions with everything going well; if it doesn't, don't expect the manager to react with integrity.

Awesome place. Sent a few packages here. Huan works fast. I have not encoutered any problems with…read morepostal plus, unlike USPS who lost a package I sent to my sister in LA.

Store is clean and well kept. They were super helpful, welcoming and service was quick. It's really…read morea great option for drop offs too because they are one stop shop for all lot of carriers. Thank you for such a great experience!

This place has been amazing for a number of my projects. I've had notaries done here. I have…read moreprinted numerous types of documents. So easy to receive packages. I also recently had trading cards very carefully, packed up to be graded and felt like they took great care. I highly recommend this place. I also find their printing services to be much more affordable than other places.

This business is in my neighborhood & have had great service before. Today 7/1/26 I received…read moreterrible treatment from the little worker there who was impatient, rude, & obviously not happy to be there. He could barely scan the Amazon QR codes! Wasn't even trying to help. My daughter &I ended up processing items ourselves. Won't be back! Argumentative, nasty, little guy. Also NO the store was NOT busy

This place used to be good. However, it has been nothing but problems over the last few years. The…read morelack of service and overall incompetence is unbelievable. Communication is beyond frustrating and no one seems to know what is going on. Thomas told us we had to jump through multiple hoops just to keep our mailbox active, but only after they stopped forwarding our mail out of state. We did not even find out for months. Once we finally got answers, we spent two hours of our day running to a notary, sending documents, and providing updated billing information as requested. They mailed us the mail they had been neglecting to forward us due to payment, once payment was received. Fast forward to today, and they still have not updated the billing, and our mail is still not being forwarded. After all that time and effort, nothing was resolved. This is unacceptable and completely disorganized. Get it together. This situation is insane. The only thing that is consistent with this store is that they are consistently incompetent.

I was I. The area and needed to drop off a return. They had a few people at the counters and the…read moreshort line moved fast. It was a super simple task, but they were efficient and friendly. I would use this store again.

spin the wheel and try your luck some days are good…read more Some days are bad. The owners apparently don't follow their sign on the door and open later. I walked in to get a month worth of mail. Nothing in the box trash all over the floor. I'm beginning to wonder if I made a right choice in choosing them.

I dropped off six packages on Monday and by Wednesday they were still sitting here. They apologized…read moreand said that the mail truck driver is slacking.. He gave the packages back to me so I could take it down the street to the post office, including three packages left there that weren't mine. I mail out my Etsy products, and almost lost the sales. I don't recommend leaving your packages here.