This place used to be good. However, it has been nothing but problems over the last few years. The…read morelack of service and overall incompetence is unbelievable. Communication is beyond frustrating and no one seems to know what is going on. Thomas told us we had to jump through multiple hoops just to keep our mailbox active, but only after they stopped forwarding our mail out of state. We did not even find out for months. Once we finally got answers, we spent two hours of our day running to a notary, sending documents, and providing updated billing information as requested. They mailed us the mail they had been neglecting to forward us due to payment, once payment was received. Fast forward to today, and they still have not updated the billing, and our mail is still not being forwarded. After all that time and effort, nothing was resolved. This is unacceptable and completely disorganized. Get it together. This situation is insane. The only thing that is consistent with this store is that they are consistently incompetent.

Come here 2 times per week. They have one employee who must…read morehave broken smile muscles and she definitely missed the basic customer service class! RUDE every single time I come in, as though I'm bothering her.... There are lots of other places to do business; this is the most convenient but this employee ( the only way to describe her is the African American one), will keep me away! I don't need to be treated so poorly.

These guys are like the friendliest people. Especially the gentleman in the printing area…read more Every time I go and ask a question, all the staff here take the time to answer. Enjoy coming here and will be sure to return for all future office needs.

Well the store is okay. It's one of the only places you can actually walk in it by like office…read moresupplies. However I will tell you it's an absolute disaster. Don't even ever think about going in the bathroom. I made that mistake the other day.

Our neighborhood mailboxes were vandalized last week & our postal worker left a note saying, "No…read moremail since 7/10, locks broken" with no other information. My husband's medication was supposed to come in and he badly needed that. So, I called USPS general help line, no luck...Got hung up on after waiting over 20 minutes. Called the Bothell-Beardslee office to find out that wasn't our post office for our address. Finally got hold of Monica at Mill Creek. Surprisingly, I wasn't waiting on hold too long before she picked up. Alleluia! She finally told me what was going on and said our mail was there for pick-up. She also told me just to ask for her so I don't have to wait in line to pick up our mail. That line was loooooooong! Monica to the rescue! We are still unclear when we will get regular mail service because the mailboxes are still not fixed tho?!?! That's another issue tho. Kudos and much gratitude to Monica for helping me get my husband's meds and mail.

6/24/26 @ 11:40am , a older lady with purple hair has terrible customer service and can't seem to…read morehave regular conversation. no need to be rude and inconsiderate to people USING YOUR WORKPLACE. they work there they shouldn't be so rude to customers. she quickly changed her tone when i mentioned how rude she was, and it seems like this is fairly common for this location.

Super friendly and helpful. Been going here for years…read more They have a good selection of boxes and stuf. Once I forgot tape to close a box and the lady at the counter taped it up for free.

spin the wheel and try your luck some days are good…read more Some days are bad. The owners apparently don't follow their sign on the door and open later. I walked in to get a month worth of mail. Nothing in the box trash all over the floor. I'm beginning to wonder if I made a right choice in choosing them.

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

Honestly, I would give ten stars for the amazing customer service at this FedEx if I could!…read more I realized I had forgotten some print assets that I needed for an event all the way back home in Fife, and needed them QUICK. With just a couple of hours of wiggle room I tried to place an order with this FedEx online and was seeing that pickup wouldn't be available until the next morning. I gave them a call and asked if they could potentially have my order done in the time frame needed. They were a little nervous about the turnaround but much to my happiness, they were able to pull it off! The team here was on top of the order and so helpful over the phone and saved the day. I'm never out in this area but highly recommend using this FedEx if you're a local.

They go above and beyond and actually seem to care about their jobs and providing great service…read more Definitely recommend

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

This place is AMAZING! They actually know what customer service means and they strive not only to…read moreprovide it but to excel at it and exceed expectations!! That's what's missing in most retail interactions these days; not here. They actually care about helping the customer and go out of their way to help you complete your project. HIGHLY RECOMMEND! FIVE STARS!

I sent a painting overseas. Nam was knowledgeable, able to help explain fees and make sure all…read morepaperwork was completed. His prices and ability to make sure packages have proper protective packaging and correct details/paperwork is appreciated!