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    The UPS Store

    3.0 (1 review)
    Closed 8:00 am - 7:00 pm
    Updated a few days ago

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    1 year ago

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    The UPS Store

    The UPS Store

    2.8
    (26 reviews)

    Yesterday I stopped by to pick up a package. When I arrived, the line was wrapped around the store…read more Whenever I see the line this long, I know I'm going to be in there a lifetime. But not yesterday! The three ladies working the counter yesterday was very efficient! They got through every customers's needs effectively and efficiently. And I wasn't there long at all!

    I've come to this particular location (corner of Veterans Memorial & Discovery Blvd) a couple of…read moretimes within the last 12 months. And I have never had a problem. Today was no exception. I'm specifically taking time out to write a review today because of the stellar customer service from the moment I walked in. I was greeted, asked to approach the counter with a smile & "how can I help you?". I needed to print several pages and I mistakenly sent the request to the wrong local UPS email address. Finally after several attempts and no messages available to print, Ms. Leslie asked to see my "sent" messages on my phone & she immediately realized I had added an extra letter to the email address (......... a big "duh" on my part ‍). She PATIENTLY waited by the computer for me to re-send all the emails and told me it was "no problem at all" when I expressed disdain at my own mistake and for holding her up from the next customer..... like a whole 7-8 minutes. LESLIE is gracious, kind and exactly what UPS should hope for in great customer service. I WILL return to this location.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    3.1
    (28 reviews)

    Big shout out to the staff and Mr George from the West Coast for taking it to the next Fed Ex…read morelevel!! I called and set myself up with the right person. George buddies me by suggesting I visit the store and he could walk me through label crreation. The Fed Ex website was down for two weeks and my situation was desperate and time was running out. The expectation surpassed the experience and George walked me through setting up the label and emailing it in PDF form to my client. The rest was history. Because I have an account my tracking for the package was simplified once the package was accepted in the FedEx ecosystem. Good help is hard to find, and George was leaving support to this location because of staff shortage. His normal office is in Buckhead near Phipps Plaza. When I need help, trust I will be putting on the extra miles if necessary to connect with George. The biggest challenge and area of opportunity is Fed Ex's phone lines. They connect you to anAI source that doesn't comprehend very well when the customer needs are urgent. Instead if you don't choose the correct option which is super slim it will disconnect you. I was disconnected on at least 8 times before someone picked up the phone. Fed Ex spends tons of money on this system without keeping the needs of the customer first. Maybe this experience will render an evaluation and things will change

    Poor customer service. Manger is rude! Don't work with them because you will find out soon they…read moreare a poorly run store.

    The UPS Store - shipping_centers - Updated July 2026

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