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    The UPS Store

    3.6 (25 reviews)
    Closed 9:00 am - 4:00 pm
    Updated 2 weeks ago

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    10 months ago

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    Local

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    6 months ago

    Andrew is awesome! So helpful. They are quick and knowledge. Printed me off a label when I forgot to.

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    7 months ago

    Great customer service, and efficient and quick attention to detail. 10 out of 10. Lara was especially helpful in saving me money and time.

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    10 months ago

    Andrew was knowledgeable and helpful, and was able to help me return my package. The service was quick and easy.

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    7 months ago

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    1 year ago

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    11 months ago

    this store is ripping people off on boxes and shipping fees more than double the cost of the UPS store a few miles away.

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    2 years ago

    the absolute worst UPS in Macomb. The people at the desk make up their own rules for sending Amazon returns back. AVOID!!

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    4 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    4 years ago

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    Thank you we appreciate your feedback and business.

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    5 years ago

    The owner is always helpful and the staff is always friendly. Minus the people that come in without masks, it's always a efficient process.

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    3 years ago

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    8 years ago

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    6 years ago

    Quick, efficient & friendly earns 5 stars from me. They even have a bowl of chocolate mini bars. What more could you ask for?

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    8 years ago

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    7 years ago

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    7 years ago

    The workers are always nice and friendly! Have had a great experience every time I've come in.

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    9 years ago

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    8 years ago

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    10 years ago

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    9 years ago

    Always so helpful!!! Anytime I come with big packages they are there to open the door. Awesome good people!!!

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    Review Highlights - The UPS Store

    Andrew was knowledgeable and helpful, and was able to help me return my package.

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    The UPS Store

    The UPS Store

    (40 reviews)

    We had to mail a small box and I wanted it to get to the recipient in a reasonable amount of time…read more Since the mail in our area sometimes moves like a snail, I gave UPS a try. We took the package in on a Saturday and by Monday, the recipient was thanking us for it. Now that's what I call fast service. My husband was the one to take the package into the store as I waited in the car. I watched several customers walk in and out, so they were doing a brisk business and seemed to be keeping up with the flow of customer traffic. It took a total of 8 minutes, so not bad at all. With the Clinton Township Post Office within walking distance, I'll definitely keep using UPS when I can. Why? The lines at the post office are often times long and the mail can be sporadic as far as how long it takes to arrive at it's addressed destination. With the surprising two day delivery that was made by UPS, they won me over. With the additional services they provide, I'll keep returning.

    Very rude, I am 5'0" 100lbs I had to return something for my work and the box wasn't heavy just…read morelarge and was having a hard time carrying because of the size and shape. I walked up to the door and there were no customers in the store. There were two people working and one was on the phone and didn't see me, but the other person working (which I believe was the owner) stood there watching me try to open the door. Thankfully, a very nice man from the store next to them walked out and saw me and opened the door for me. I thought ok, I walked up to the counter and set the box down with the label on top so it was easy to scan. He then scans the label and then tells me to pick it up and carry it to the back end of the counter which was back behind him. Then just stood there watching me struggle and handed me my return receipt as I was walking out. Will never go there again, I will make sure our business spends their money at other locations.

    The UPS Store

    The UPS Store

    (18 reviews)

    I was stoked to see a self-service counter for Amazon returns, but I think people are stealing shit…read moreout of it. My items have gone missing both times I used it. Both small electronic things. Amazon was cool and refunded me for the first one right away. The second thing is still in review. I think someone pocketed the $70 hard drive that I dropped into the return slot. I should've pushed it down inside the pile of stuff that was already there. Dammit. Also - those receipts UPS gives when you leave a return are not even valid tracking numbers! I'm all in favor of never having to deal with a human, but they need a proper postal drop box for the Amazon stuff. The way it is, people can just reach into that hole and snatch whatever looks good. Dammit. Again.

    They "lost" my package which contained thousands of dollars worth of items. I dropped off a package…read moreto be delivered . Paid them in cash. Watched them put a label on my package. Then, according to UPS, not a single employee ever scanned my package. It's as if it vanished off the face of the earth after I gave it to them. They only gave me $100 for the inconvenience. Total nightmare. Edit: As you can tell by their response to my review, they didn't even read/understand my comments. I already filed a claim and got paid $100. "You should always feel confident and secure with sending your packages through the UPS store" ???? On one of my many phone calls with this incompetent business they told me that when the drivers come to pick up packages from their store, they don't always scan the ones they are picking up. How is that ok? People come and take packages from your store, after that you have no idea which driver took it or where they took the package? Either it was stolen or the label fell off the package, but maybe they should put more than one single label on a package that's worth thousands of dollars?

    The UPS Store

    The UPS Store

    (15 reviews)

    I do not typically review stores, and actually had to set up an account to write this. However I…read morefeel it is important to share this experience. I visited this store a little over a week ago and there was lots of holiday traffic doing returns. Unfortunately for the female employee, (Pauline/Paula I believe) the systems seemed to be down, and she was very overwhelmed. That was not the issue, the issue was the degrading tone in which she spoke to the customer in front of me. She was being very condescending to her, talking down to her as if she was a child and blaming the customer for the employee's inability to process the shipment. It was enough for me to not only notice, but also take this action. It was my first experience in the store, and truly hope it is not how they typically conduct business, but I felt this experience needed to be shared incase it has been had by others.

    So disappointed in the customer service at this location…read more Dropped a package off paying a ridiculously expensive expedited 2 day shipping cost-that was my choice when I was given 3 options from employee at store. When package did not make the 2 day shipping I went back to discuss and request reimbursement. I was told I needed to file a claim and they couldn't help me. Ever have to call or file a claim with UPS? Talk about nightmare. Once I was able to Finally talk to a person- It was explained to me that the area item was being shipped to is unable to do Saturday deliveries-WHAT?! So the same person who sold me on the 2 day delivery costing 4x a normal price couldn't help me sort this out? Shouldn't they know this in advance when scheduling the delivery for customers? I am so tired of patrons being overcharged And inconvenienced out of laziness and incompetence. They should be the ones that have to make it right and let it be a time suck out of their day. I will never use UPS again

    The UPS Store - copyshops - Updated May 2026

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