Very nice manager Raoul is great polite and very helpful always He is the best manager ever honestly I never had a bad experience there and I'm a long time customer read more

I have been to this UPS Store many times over the past few years whenever I am in the business district of Miami Beach. It is conveniently located in the heart of MB. The staff here have always been welcoming and helpful. The store is kept clean and nicely organized. They are up to date with mailing supplies for their customers. They have mailboxes for customers to rent. There is street parking and a small parking area by the side of the building. Parking in Miami Beach is always a challenge. This time there was a huge sign out front that they are moving around the corner onto busy 41st Street. I didnt see a date when this is happening and forgot to ask them. I wish them continued success. read more

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Absolutely terrible service. This location failed to provide the basic services they advertise, the staff was unfriendly and unhelpful, and I was charged for unnecessary packaging just to ship my item. It felt like a money grab in the name of "shipping requirement" instead of a customer service. This wasn't my first time using this location. I've tried using them multiple occasions and every transaction is the same. Unfortunately, this is the only UPS location on MB, but I will gladly go out of my way to avoid this place in the future. Use at your own risk -- there are far better shipping options elsewhere. read more

Your typical ups/pack and ship store. They usually have long lines to drop off . They are helpful and try to keep the line moving! Located in a shopping center, parking is limited but plenty of street parking. read more

Aldo is incredible! He was super helpful when I came in to the store on Alton Road & 15th St. I was in a big rush and needed to ship out a few things that needed to be packed up. He handled everything perfectly and very efficiently, and did like a perfect Tetris to fit everything in the box, without wasting any space. He was so kind and courteous, and made what could have been a stressful situation very smooth. Really appreciate his hard work and pleasant personality. Aldo is a valuable asset to the team, and UPS is lucky to have him! read more

This UPS was very slow. I don't know if I came at the wrong time of the day or not but the line was 13 people long haha Other than that the business was clean and they have a lot of parking in the lot read more

The UPS Store - Inside - Shipping Centers Near Me - Miami Beach, Florida

Slow like DMW Everyday and every time. They can be more faster then this already. Otherwise they doing good job. read more

Don't do business with this store. Poor etiquette. Delinquent attitude. They have been charging extra for everything. It's not service, it's business for themselves lmao. Almost gave business to these people when it decided to move location. read more

BEWARE: ATTENTION: STOLEN MAIL, STOLEN CREDIT CARD, IDENTITY THEFT, SOMEONE "STAFF MEMBER(S)" at this location stole my first class mail, stole the Amex credit card inside, stole my business Identity(EIN & business address (Which ONLY the Staff here have access to), ACTIVATED the credit card and attempted to purchase Dominos Pizza & Go Puff which are both located across the street from this location. They also attempted to fraudulently purchase from Door Dash using a device that has been tracked to this exact location as well. We have notified the Postal Police, FBI, Florida Attorney General and UPS Corporate. I also went into this location on the day in question and ALL of the Staff (except Aldo who is always professional) looked SPOOKED beyond belief. I had to take a photo of me being inside this location to prove to Amex, the Postal Police and the FBI that I did not receive the First Class mail item and I was there to address the mail theft of my Amex business card sent first class to this location. This is the ONLY time I have not received a mail item. I asked to speak to Raul the Manager and the employee who once had a black eye went to get Raul. Raul came out and I asked him if we could talk outside. Upon talking to Raul and letting him know that my first class mail was stolen, he could not maintain eye contact and immediately aske if it had a tracking number. First class mail does not have tracking numbers and he knew this. He also asked "How did they activate the card?" which is odd.( He apparently knows how it gets activated) I explained that It is was a business credit card and YOU (Raul) and this UPS store has ALL of my business information including my EIN. He looked up to the left, most body language experts like myself know what that means. I explained that Amex canceled that card and will be sending a new card overnight via UPS with tracking and I will be here to retrieve it tomorrow. I also explained that I will be taking criminal and civil legal action against ALL involved for theft of Mail, tampering with the Mail, Mail Fraud, Conspiracy, Deprivation of Rights Under Color of Law, Wire Fraud, Aggravated Identity Theft and other Federal Offenses including RICO. There is Motive here because i previously left a review expressing dissatisfaction with the customer service at this location and I believe I have been retaliated against for doing so. After all of this nonsense On Friday May 27, 2024 at approx 4:55pm I went to this location to pick up 2 packages and drop off one. I was assisted by Gabriella who is always so polite and professional and should be the manager. After she gave me my packages an OBESE employee with poor hygiene stated to me: "Don't take any pictures of me" I was shocked and offended as I said nothing to this employee. This was a veiled threat which was reported to Miami Beach Police, the FBI and Postal Police, We will file a restraining order if necessary. This was a violation of RICO and USC 18 241 Conspiracy Against Rights which carries life or the D-penalty. Anytime I take pictures is to prove and geotag that I was in a particular location. This SLOW employee was feeling guilty so he tried to BULLY me a customer who is bringing the company revenue while he is costing the company money in payroll, poor customer service and now a Federal Lawsuit. This low IQ BULLY thought he could intimidate and antagonize me or even provoke me to anger so he can try and find fault with me and even try to call the police on me ALL to HIDE the CRIMES being committed by him and whoever stole my mail, credit card and business identity to commit FEDERAL crimes. This weak minded individual is now a suspect along with other employees here. The inept and incompetent employees who will steal your mail, identity and commit FEDERAL crimes and will even try to frame someone to hide there crimes. The low IQ OBESE employee with bad hygiene who DELAYED me with his veiled threat & attempted intimidation, just cost this company $250,000.00 and a Federal Lawsuit. They forced my hand and THEY did it to themselves. read more

Employees here have an attitude problem. I get that working with people is challenging at times, but if you get to the point where you cannot perform your duties without being rude it's time to find another job. Raul does not have any people skills whatsoever. Aside from rude and condescending he's also non efficient. read more

People complaining about being slow - you should go to USPS. I come here almost every week - these guys are helpful, fast and efficient. And nice! read more

Adrian M. @ UPS Store Miami Beach Alton Rd. Is patient, helpful and fast. Thank you Adrian!!! read more

These guys are the best!!! Prefer the UPS store over FedEx - polite, professional and efficient!!!

I always receive great service but today was exceptional. I had to return a $55 carpet back to Amazon which is free but had to pay UPS $30 to pack it in a box because it was impossible to pack it in the plastic wrap it came in. Meaning i would only be receiving $25 back from this return. Instead of just accepting my money, Vanessa (employee at the UPS store) advised me to call Amazon and tell them what was going on and that they would most likely credit me what it would cost to package my return - and that's exactly what happened! :) Vanessa was not only helpful but extremely pleasant! Thank you!! read more

This place is trash. They legit billed me for $2.50 because they needed to use a computer to print something I emailed to them. Don't go here it's a massive rip off they charged my extra just to charge me. Huge rip off read more

Great and helpful service by Janniel! It was quick and easy service and a short wait. read more

I have to say that this location has the Best Crew!!! They are efficient, cordial and quick to assist clients! A special thanks to Janiel, who is exceptionally polite, attentive and very helpful! read more

It's kind of hard to get excited about a shipping store but I do love coming to this UPS store on Alton Rd., steps away from the Lincoln Road Mall. Usually there's no line, the staff is so attentive and courteous, I always leave with a smile on my face. Love this location and will continue to use their services. read more

The UPS Store - Signage - Shipping Centers Near Me - Miami Beach, Florida

Amazing customer service, Janniel went about and beyond to help me with everything I need it. Definitely recommend

Good customer experience and package made it. Janniel was able to save me money on the shipping which is always appreciated. In the past I lost a package shipping from this location, but another team member helped me get the refund. So they have remedied an annoying situation too. read more

Janniel helped me make a return in under two minutes! I walked in, printed a label, and walked out easy!!

I use a lot of different mailing services in the area due to the nature of my job, This location is going to be where I go to from now on. Janiel really helped me make sure my package was packaged efficiently and that it would make it to its destination! read more

Adrian is great ! Amazing help n kind ! I i meeded a box and he was able to find it ! Thank you !

I always go to this UPs to see Janniel because he is just so fast, friendly and efficient. I never wait in line long when he is working since he is able to help customers so quickly. Even though I live close to a different UPS location, I go to this one because it's such a better experience for me as a customer read more

Janniel was very helpful. Very easy and stress free experience. Was in and out of the store in less then 5 minutes

I had a lot of things to return to Amazon through UPS store. Janniel on cash register was so professional. Everything was done fast and no stress. read more

I printed 1 page they charged me 2.75 for it. They charged me for computer rental which I didn't do. If you need to use your cashier computer to print something don't make me pay for it! I need this 2.50 back read more

The UPS Store - Receipt - Shipping Centers Near Me - Miami Beach, Florida

Hi worked with Benjamin who was absolutely wonderful in helping me out with packages from amazon and helping me complete the shipping processes of multiple boxes as I'm redecorating on place. He was very patient and paid attention to detail as I had so many different tracking numbers and products being returned. He really is the guy to go to when you need help. Nice job and thank you. read more

It's hard to get very excited about a UPS store but this is a particularly good one. If he's the only one in Miami Beach. What makes this a great haven for locals is that the staff here is super friendly and always helpful, even when they are really crushed under a ton of packages during the holidays or intense shipping., They always find a time for a spile and personal service. This gets five stars because of the people behind the desk! read more

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Hate to say it but you always go off your last experience. I have been there a couple times before and it was fine. But today.... Not good at all. They say they open at 8:30 AM so I showed up at 8:25. And just to add, it was pouring raining. 830 nothing, 835, nothing, 840, nothing, finally at about 842 the guy strolls in. So I tried to put myself in his shoes. Traffic, got pulled over, got a flat... But also out myself in his shoes and said hmmm, maybe, just maybe the 3 people have been standing out there for a while so instead of me setting up the store, maybe I should let these customers inside and set up after. But no!!!! Just walked around setting the store up as 850 is approaching and we are looking inside like wet dogs or helpless folks on a friday night hoping we can get picked to get in the club. So needless to to say, I was pretty upset at this point. As the door opens, he has this dumb look attitude on his face like we are the ones that have the issue. No guy, you were late. We are the customers!!!!! How about a good morning greet or sorry for the delay!!!! Non of that. So finally he gets to me after waiting on the girl who came after me. All I had to do was drop off and get a receipt because I already had my labels printed out since I have a corporate account t through my company. Which I will be calling the 800 number on this experience... So needless to say, I was late for work but apologize to my boss with a smile on my face because it wasn't her fault I was late just like it wasn't mine this guy was!!!!! So hope this review helps out some people. Just don't show up at 830 because chances are it was his shift... I don't have his name Nd the receipt doesn't show it either. Next time I will just schedule a pick up or flag a driver down. read more

If you need to ship a package or get a document notarized ($10.00 per page), I think this is the best place on South Beach. The staff is friendly and helpful and I don't feel like I overpaid after dropping off my packages. On the day I needed a document notarized, their notary was there until 6 p.m. which was much better than any other Shipping Centers. Many of the competitive shipping services didn't even have a notary on staff. read more

This place is like the "Cheers" of UPS Stores! They almost always know your name, definitely your mailbox number. They're Super friendly and always helpful. read more

I don't have much to say about UPS Store, i had to return an online purchase..I was surprised that there was a line but a few minutes later- another register clerk opened and asked if anyone had a drop off so i was able to skip the line (yay!!) I gave him my package and i received a receipt. Sorry guys nothing exciting....They do have notary services! read more

My mom left her Kindle in my apartment so I had to ship it to her. I chose this UPS store. I was expecting long lines and rude, frazzled employees, but it was quite the contrary! I walked in and within a couple of minutes I was helped. After filling out one page of paperwork, the man who was assisting me wrapped my mother's Kindle in bubble wrap, stuck it in an envelope, and answered any questions I had about the shipping process. He even said "Have a great day" as I departed. So, for a quick visit and a kind employee, I give this UPS store 5 stars! read more

It occurred to me last week that its high time I threw some Yelp love to the crew at this store. I love these guys. I've been in the store...I'd say close to a dozen times since I've lived on the Beach. I'm helped immediately, and at this point I'm usually helped by the same cat. Love him. It takes no time for him to help me with my 50 million boxes (I'm always returning SOMETHIN'), all the while he's smiling and just cool overall. I've seen the staff manage a packed store efficiently and more than once appropriately handle super rude and entitled customers. I'm a big fan. read more

I needed to return some Amazon items and was having trouble figuring out how, consolidating orders, which labels to print etc... but Benjamin was EXTREMELY helpful. I was beyond frustrated and he made the whole process seem so easy. Thank you so much! Great service! read more

Couldn't find my package. Note on my door and online tracker said it was at this location. They spent 2 seconds with me and told me it was in Hialeah. And told me to call the 800 number when I said it should be there. Drove all the way to Hialeah for them to search trucks for an hour. Just to tell me the package is at the Miami Beach location. 2 hours of time and driving across Miami and still haven't got my package read more

Too bad UPS can't afford employees who are friendly, efficient, or treat customers as such. I don't know if UPS mistreated their employees because they look miserable and pass along their bad attired unto you. Many a time they've been unable to deal with (what I had assumed) were ordinary situations (picking up packages for somebody else, for example). read more

These guys literally saved the day! I accidentally left a bag at an Airbnb when I was visiting MIA and needed it shipped back ASAP. Ben worked diligently with me to arrange pickup, packing and shipping of my bag. He event went to the Airbnb to grab attempt pickup the first day I reach out to him, and when the bag wasn't there he translated to the clerk while I was on the phone. SO HELPFUL! Once I was able to locate the bag (Airbnb manager took to her office) Ben got it picked up and shipped out. He called me to check-in every step of the way. I seriously have never had this outstanding of a customer experience with UPS ever. Cheers Ben! read more

Awesome staff! Attentive and ready to help me with whatever I needed right the way .... shook my hand and wished me a great weekend, that added a nice touch to the service... thank you guys read more