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    The UPS Store

    2.6 (36 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

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    Located in a strip mall (Caribou next door) to the right of Target.
    Rachel O.

    I've only been here a few times, but the employees have been very helpful and pleasant. I went in the early summer COVID-19 times and was glad to see all employees wearing masks (correctly!) and some sporting Black Lives Matter items. I was happy to see that at minimum, one supervisor at this specific UPS location approved employees expressing the Black Lives Matter movement. Not what I was expecting when walking into a giant corporation's store, but it is Northeast Minneapolis... Spring/summer 2020 aside, I never know what the heck I'm doing when I walk into a UPS store. The kind souls who have had to complete my shipping transactions have never made me feel like an idiot and have accomplished my shipping goals efficiently. I will say that I'm pretty patient, so that may help my case when the 3 people in front of me are being rude about waiting in line. That may make it easier to be nice to me. Anyway, I literally walked into the store today, clueless, with an open box of online shopping returns and a bar code on my phone, and the employee had me in and out in 3 minutes. It's COVID times. Nothing is fast and easy right now. So I had to write this review. Thank you, NE UPS. Never change.

    reviews an hour ago 12-2-2020. I asked to send two padded envelopes, both under 2oz , size 8"x 10" . By US Post Office mail. I was charged 8.00 each. I asked the clerk why it was so much , when I mailed the very same size envelope before and was charged 3.00. She said it was because they were packages. They were not packages , they were envelopes. The receipt even said, two first class letters. I feel I was ripped off , and perhaps because I am a senior citizen. Why would it cost 8.00 for one padded envelope under 2oz ? Receipt did not say US post office and said two first class letters, 16.00. I was way over charged. Don't go there. They charge what they want, Not what the actual cost should be.

    Maria, not believing the evidence right in front of her
    Jonathan F.

    I came here to leave an angry review and found that I should have read the other angry reviews before shipping my package here while out of town. I won't tire you with my whole story other than to say that the woman working the counter was completely unhelpful, disinterested, and rude. It took over 30 minutes to pick up a package I had placed on hold there even though I had my photo ID, tracking number, and email from UPS confirming that I had made the request and showing proof that it was mine. I even had to call UPS and put them on speaker phone to convince her to give me my package. There are plenty other places to ship to and from. Avoid this place like the plague!!!!

    Twenty minutes after four, still closed..,

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    1 year ago

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    8 months ago

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    2 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

    Always quick and easy, in and out. Nice people there if you need to drop off a package I recommend this store.

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    6 years ago

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    4 years ago

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    5 years ago

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    14 years ago

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    Harpreet S.

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    11 years ago

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    Harpreet S.

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    10 years ago

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    Harpreet S.

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    7 years ago

    My deliveries had been going to other addresses. This is clearly an oversight but now I paid for items I never received.

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    11 years ago

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    6 years ago

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    10 years ago

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    10 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    10 years ago

    Sandeer and Jess were extremely helpful and willing to do everything we needed even with a time constraint. Will go again!

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    14 years ago

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    7 years ago

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    10 years ago

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    10 years ago

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    9 years ago

    Sandeep and her husband are the new management as of about a year ago. Awesome service. Friendly and prompt. I highly recommend this store!!

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    9 years ago

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    9 years ago

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    12 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I came in with a chaotic Amazon return and Sandeep went ABOVE AND BEYOND the call to help me and reduce my stress.

    Mentioned in 3 reviews

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    The UPS Store

    The UPS Store

    (3 reviews)

    Downtown Minneapolis

    Deserves Zero stars!!!! Paid for 3-day Select. Told up front the suit pants was coming from NY…read moreand may take 4 business days. It didn't come. On day 8, I called the store. After 1.5 hours and a lot of hold time. I was given the tracking number. The package was going to be delivered on day 13. Two days later UPS shows the delivery date delayed 2 more days and will come to our house 4 hours after the Black Tie wedding has been preformed. No one has seen the suit pants since day 7. UPS just keeps backing up the delivery date. The store finally called UPS. The suit pants were not sent 3 day select, but 10 day ground because the shipper gets to chose what they will pay for no matter what you paid for. The pants went from NY to Philly to IL and then past IA & MN to Wichita KS, but it is supposed to come back to MN in the next 10 days. Either on the night after the wedding is performed or sometime later. Neither UPS nor the store cared. The store could not find these pants in any other store in the US. UPS refused to find the pants and expedite their delivery or honor their 3-Day Select option. UPS Facebook is full of examples of 12- 20 cities/stops before a package is delivered. Very sad!!

    This is on the second floor of the Hilton. If you're quick you can get away with the $3 cost for…read moreparking underneath (fewer than 30 minutes). The staff are friendly and professional and depending on whether you are hitting them at a rush hour (you can never know, especially if the hotel is hosting an event) you can be in and out pretty quickly.

    The UPS Store - shipping_centers - Updated May 2026

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