I'd rate this place a zero out of five stars if I could. The white long hair gentlemen was extremely rude along with his coworker. He insisted I had my girlfriend fill out an email & send it over to release the package which we did & than he went back on his word. Claiming he spoke to a manager & they said the opposite when this originally started by the drivers pure laziness to bring the package the next day rather they took it to a store 30 minutes away from our apartment complex. Than they go on to explain there an independent franchise & aren't afflicted with UPS.. well so is mcdonalds but they're still the same company. I expected more from UPS as a company & am HIGHLY recommend staying away from these useless human beings in that specific store in the Bella meade region. read more

the guy with a mustache was so rude for no reason. I've literally never left a bad review for a place before but felt like I needed to because it was so uncalled for. no one acknowledged my existence when entering so I said excuse me after awkwardly waiting for a few mins at the counter and the dude with the mustache say im in the middle of something really rudely like so uncalled for. read more

The dude with the long scraggly hair is absolutely useless, careless and unwilling to help in any way. I went back here after dropping off some Amazon packages earlier in the day, because my Amazon app showed the items hadn't been dropped off. He looked at me, shrugged and literally put his hand out as to say idk what to tell you, and offered no help, resolution or suggestion whatsoever. Stared at me like I was speaking mandarin. He's rude, unfriendly, lazy and barely makes an effort to communicate which is ironic because the job relies on communicate with customers. Jeremy on the other hand is at least friendly and willing to help customers. read more

We love this location, the team and ownership is kind, friendly, and always quick to get packages sent/received!

Understaffed establishment. People staffing the store made it clear that they were understaffed and not properly supported. While they advertised several services like printing and binding, they failed to mention that this would take days to do because they didn't have the staff for printing. I was sad to hear this because I really wanted to see this local store succeed! But if you want a print Jon or probably any other job here done within a reasonable time frame, consider other options. read more

Well never would I guess I'd feel compelled to get home and be like 'I have to write a review about that UPS Store,' yet here I am... writing that review about that UPS Store. The customer service here was phenomenal, and that's really the gist of it. Nothing crazy to write about, no stellar deals on tape or cross country postage. UPS is UPS... that'll be the same wherever. But the people you interact with along the way, they are the ones who make you come back. Thank you David and team - you have a fan. I used to work retail and truly appreciate your kindness towards all who entered your store. It doesn't go unnoticed. read more

Local feel, owner is super friendly and helpful. Happy to send business here. Conveniently located.

Recently, I needed to print a UPS label out to make a return package, since I do not have a printer. I called this location and asked if they printed labels out and they told me that they did. It cost me only $2 to have it printed, and have my return package packed up. I chose this location over one closer to my house, because the one in Nippers Corner charges you $3 to print a label. Other key factors I noticed at this UPS location: 1. The employees knew all the regulars, and seemed to have a great relationship with them. Their customers genuinely like these workers - always a great sign of a good business! 2. A line started to back up when I first got there, and an additional employee came from the back and immediately got the other customers taken care of. 3. One of the customers was getting fussy over a package, and the employee handled the situation so well, and was able to turn the customer's mood around and had nothing but nice things to say about her once she left the store. I was very impressed with their customer service skills, and product knowledge, and will be going to this location from now on! read more

There aren't many businesses I take time to write about, but the employees in this store are always wonderful. I feel like they care about their customers and always make me feel welcome. Even remembering my name and personal preferences. read more

This UPS Store has consistently served me well for over 20 years. The store owner David along with his staff and especially graphic designer Sean have been responsive and professional despite being crazy busy all the time. Their fantastic customer service is greatly appreciated by me and clearly many others who utilize this store repeatedly. Thank you!!! read more

Fabulous service. This was a day of running errands and this team made this particular errand the easiest one of the day! Thank you!

Went in there to give them someone else's package that had been mistakenly delivered to my house and they refused to help make sure it got to its intended recipient and suggested I throw it away. There was also a guy there that yelled me, which someone explained was because "he's from corporate." It was pretty insulting and upsetting. read more

This is the worst UPS store that I have ever been too. They are always rude and charge me to tape up a package every time I stop in needing help. I used to live in green hills and that UPS location where everyone is SO friendly and has NEVER charged me for tape and when I asked them about this they told me that charging for tape is not UPS's policy. They hold the door for me and always go out of their way to make sure I have the best service possible. I live 3 blocks from the belle Meade UPS location and will drive to the green hills UPS just because I dislike this store THAT much. Get off your high horse. read more

Only 1 person on a Saturday. The young girl cannot use a tapegun or knife as they are "weapons". It's a packing store. Why leave your only employee without the means to do get the job done. read more

Dropped packages off here multiple times... Literally go in and they take it. The great thing is I know it will be taken care of! UPS store can be a bit pricey to send from but they are worth it for the peace of mind. read more

This UPS store is always friendly, professional, and super helpful. However, today, a customer was in the store with a large unmuzzled dog that barked and became aggressive when I entered the store, upsetting me terribly. I understand the employees are in an akward position since the dog owner was a customer too. There needs to be a a sign posted, service animals only. read more

Service here is executed with more than competence - I'd call it confident expertise. They were fast, friendly, responsive to my needs, and friendly the whole time. I can't say enough. I had a last-minute design and printing project request with a turn-around time of a day. The staff helped me get the design elements I needed - including correct graphics and fonts, sizing/resolution, layout, etc. They even walked through the process with me in-store and made adjustments based on my specifications to ensure everything turned out exactly right. For someone who knows WHAT they want, but not HOW to make it happen, the staff at this UPS store is the magic that connects the dots. They helped me turn my creative vision into a beautifully finished final product. Thank you, guys! You rock! :) read more

These days companies seem to be trying to see how little customer service they can get away with. This definitely isn't the case here. Anytime I need something shipped, scanned, copied, etc, these guys always take great care of me in a very courteous and quick fashion. Having this level of customer service is so refreshing, I find myself passing a couple of other places with the same services because I know I'll be taken care of here; and taken care of well. read more

Usually I'd not take the time to this. However, these guys (Robb in particular) saved me about a weeks worth of work, so I suppose it's the least I can do. I had a big print job that I needed done. A distributor to my restaurant had dropped the ball, again. I heard from a friend that these guys were the real deal, so I went. So very polite and professional, refreshing really. They went out of their way for me, without making me feel as though they had. I really cannot say enough 10/10 would print again. read more

This is the best UPS store in town. Customer service is their priority. Never a long wait, the staff is always willing to help with even the smallest projects and they provide the best packing and shipping in town! read more

An incredible experience, and I never thought I'd say that about a package delivery lol. Genuinely friendly and efficient customer service, low cost, and our huge package arrived safely just a few days later in Canada. Nothing short of a miracle these days! :-) How I wish they were based where I live, that would make life so much easier and nicer... read more

There is no way we could run our business without the help of the guys at the Belle Meade UPS store. They are fast, efficient, thoughtful & always make us look good! Whether it's printing, shipping, copying or scanning, these guys always take care of our needs quickly & with a smile. The best in the business! read more