Follow-up to previous post. Visited the store to talk to the manager, Parrouch who was walking in…read morewhen I was leaving. Tried to explain that the previous confrontation was his responsibility, that he misunderstood something because he was on the phone at the time. He began almost yelling at me in the parking lot, in front of other customers. Using at least one cuss word. In both cases, Parrousch acted impulsively and inappropriately. In short, he has the EQ of a nine year old. He is just not suited to be a downline employee, much less a manager. Would recommend you avoid this location unless you are fond of confrontations. If I had been as impulsive and attacking as Parrousch, would've ended up in a fist fight. He outweighs me by about 40 pounds.

The employees in this office are very nice, cooperative & helpful however, they gave me some…read moreinaccurate information which gave me heartache. A dear friend was visiting from Portland, ORE. so we planned a party. My friend ordered wine for the party from wine country. I was notified it would arrive the date of the party. I wanted to arrange for an early pick up time. The, typically helpful young man told me I could arrange a pick up in 24 hours, but I needed to do it quickly because we were at the 24 hour limit. I went home and made the delivery change immediately. The day of party I got an email that the delivery for pick up was for the next day which was 48 hours and after the party. I was heart sick and nothing I could do. Just beware when you make a change for delivery, it takes 48 hours not 24!

Tina, the store manager, was an icon a queen and a goddess. She was so helpful, so kind and made…read moreour experience. Give this lady a raise!!! Make her the face of Fed Ex.

We had such a great experience at the FedEx on West End, and it was all thanks to Marshall! From…read morethe moment we walked in, his energy was radiant--seriously, this guy lights up the room. You don't always expect to leave a shipping errand with a smile on your face, but Marshall made that happen. He was kind, attentive, and incredibly helpful. We had a few logistics questions, and he handled everything with ease, patience, and even humor. You could tell he genuinely cares about helping people--and that kind of service is rare. FedEx, if you're reading this: give this man a raise! We'll definitely be coming back to this location, and honestly, it's because of Marshall. Thank you for making our day brighter. We love you, Marshall!

Always helpful and pleasant. My needs are always met and quickly understood by the employees. They…read moreare quick and no matter what I need they always are accommodating. Thank you Howard for your care and kindness.

Had an important project that we needed done asap. Luma was amazing and had such a great attitude…read more Really made the the whole experience wonderful and I definitely recommend this location.

I had a fragile 120 year old antique porcelain Imari 14" bowl that I needed to send to an eBay…read morebuyer in Alabama. Crystal double boxed it for me and it was delivered perfectl. The buyer was very impressed with the packaging and I told her it wasn't me who did it. Crystal was amazing, friendly, professional and her attention to detail was amazing. It's my go to place for sending large packages at an affordable price. Thank you Crystal!

Amazing customer service!!! I stopped in this store for the first time since relocating to the…read morearea and discovered a hidden gem. My apologies for not acquiring the names of the two employees working, but they were so friendly, helpful & courteous in helping me print a small document. Besides the helpful environment, the location is also great and I will def be visiting this store again for future needs. Thank you for being real and being there for your customers!

Looking for a convenient mailing spot in Westhaven? Check out this fantastic local shop! They…read morehandle all your shipping and greeting card needs, plus they have a wonderful small selection of books and novels. The staff is always friendly and eager to help. Huge thanks to Susan Stark for running such a top-tier local business--and a special shoutout to Moishe the Black Lab for making every visit the absolute best! Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

These people are so nice and helpful!! Great experience! Definitely would recommend! They also have…read moreawesome Birthday, etc cards!

Easy access of freeway, easy parking, friendly and efficient service and extended hours for late…read moreevening package drop offs. Great place to use if you ship UPS packages.

Best customer service I have received at a UPS! I was mailing a framed picture with glass and the…read moreguys helped me pack it to make sure it would not break. Talk about going above and beyond!!

Postal Annex Mount Juliet, TN is an outstanding business! Kristen, the graphic designer, is…read moretalented, professional and always available to tackle any project. They are a true partner in our business' success!

I have been going here for years to avoid the lines at the ups store but i've noticed the staff…read morehere has only gotten worse with their terrible attitudes m. Today was it for me. The older lady at the counter was beyond rude and shouldn't be in any position that involves customer interaction. Left and went to the UPS store. No line today. quick and out the door. I'm done going to this Postal Annex! Too rude for me to go back.

Tobias was a really big help and knew what I needed to do to make sure my mom got her package…read morewith any delay. Tobias is the best go see him and he will make sure that you get what you need with your shipping or print.

This location closes at 4pm (Not 5pm as listed on Yelp). When I showed up at 4:06pm the guy working…read morewas kind enough to allow me to drop some large packages and was very patient, personable and helpful! This is a standout place of business:)

I went around 4:30pm so I thought there might be a huge line but to my surprise there were only two…read morepeople ahead of me! The employees are friendly and knowledgeable and I was out of there in less than 10 minutes. There is a parking lot designated for them alone which is nice because it is located in a busier area. Would come back here for all my postal needs!

I had an extremely upsetting experience at this USPS location in Nashville. The clerk I worked with…read morewas unnecessarily difficult and dismissive. She made me redo my boxes three separate times. I used a white label and removed the Priority branding from the top, yet she repeatedly told me I could not send the package -- even though the exact same label was visibly hanging at the counter and is clearly used by others. When I tried to calmly point this out, she told me I "wasn't listening" and spoke down to me instead of explaining things professionally. Her tone and behavior felt judgmental from the start, and it seemed clear she simply didn't like me and decided to make the process as difficult as possible. The worst part was that she appeared to find the situation amusing, doing this in front of other customers while I became increasingly stressed. I ultimately left without being able to mail my gifts and was nearly in tears. Customer service should never feel humiliating. This experience was completely unacceptable and needs to be addressed

I've been using the FedEx and the USPS in Brentwood to ship packages for years, only to face the…read morehassles of understaffed locations with long lines, inefficiency, and unhelpful employees. And then I happened to be in the Green Hills vicinity with a package to mail. I knew there was a UPS store on Hillsboro Pike near the mall, so I gave them a try. Oh my goodness, what a tremendous difference between them and everyone else in the business!! I walked in expecting the same disappointment that I've experienced so many times with FedEx and the U.S. Postal Service. There were two customers being helped by two employees. I didn't have much tome, and this could take forever because there will inevitably be an issue with BOTH customers that takes 20 minutes to resolve. That's how it's always been in my experience. Suddenly, as I approached the counter, a third employee emerged and happily took care of me at her register. But surely there will be some sort of issue with my package, or a delay, or a poorly trained employee that turns a simple package drop off into some sort of saga, right? No!! Absolutely no saga!! She had my package checked in and was handing me a receipt in 30 seconds. It was literally 30 seconds from the start to the finish of the transaction!! I was stunned! Thank you, UPS in Green Hills, for a painless and effortless experience far beyond any other way to ship packages in Nashville! I didn't know such a thing still existed.

Nice people but need to train their employees better--I was completely misadvised by one of the…read morein-store employees and ended up spending $100 extra for a service I didn't receive, and the managers won't provide any sort of compensation/refund. Not the end of the world but buyer beware!