Went in to send 2 packages today, 8/28/25, just 1 day after the school shooting in Minnesota and…read morethe person who waited on me had his UPS tee shirt sleeve pulled up and rubber banded to his collar showing a tattoo of the Grim Reaper holding an automatic rifle, the same kind used in the shooting, and it had a sickle coming out of the barrel! He was definitely showing it off since he had his sleeve other sleeve was down and pulled up all the way and banded to the collar of his tee shirt! How upsetting! I have 2 small elementary school children and when I saw that I felt sick! What kind of person gets a tattoo like that and then makes sure every customer who comes into that store sees it, especially after yesterday's tragic shooting! It's sick! Is he OK with children being shot to death while praying in a church? Not to mention he was smiling the whole time and kept moving so his tattoo was facing me. I couldn't even look at him, I was so distracted by that sickening, deranged tattoo! Maybe UPS should take a better look at who is working at their stores! I will NEVER use the UPS Store located in Harmony Plaza, 4142 Ogletown Stanton Rd, Newark, DE 19713 again! While 2 children are being laid to rest, he's flaunting a Grim Reaper tattoo holding an automatic rifle! He needs mental help!

Terrible customer service. Ordered some things from a major retailer that listed this store as an…read moreaccess point. I got a notification at noon that the packages were delivered, and went there after work to pick them up. Guy there tells me the packages were returned to sender as they don't have a contract with the seller. I had no idea what this meant, but when I asked I got treated to a nice little rant about how they don't have space & don't work for free (I did pay for UPS and wrongly thought that meant they could hold the package for me, my mistake). Then he told me to go talk to corporate. No phone numbers, no info on where the packages might be going next, no mention of potentially intercepting them or getting the sender to intercept. Nothing. Just a sharp rant before walking away. Keep in mind the tracking at this point still said "delivered," not "returned to sender" or anything like that, so I'd had no idea that they'd refused delivery for half a day. I know it wasn't me because I think I said about 9 words and they were "why would they list you as an access point." Which, honestly, I was mostly asking myself as I didn't think the random guy would have an answer to that. But he answered it anyway, and while I can take being told I should've known better (I'm still a little confused, but I can take it), what I take issue with is the lack of any sort of assistance with contact numbers, tracking, or even just general information on how the process might work. Guy literally just yelled about it and left. The guys at the UPS customer center on Ruthar were way more helpful. By the time I got to them (the UPS Store support number was also terribly unhelpful & slow, but told me to talk to the customer center), the packages were on a train going back to the seller. But these guys gave me actual information on destination, timelines, and even guidance on how to get things held at their depot if I needed it (I don't, but it was nice of them to offer up the info). They're different from UPS stores, which I think are franchises, and it shows. I wish the retailer had given an option to deliver there instead of the store, & I've asked the retailer to look at updating their information if they can. Don't use this store if you can help it, they're probably fine if you have no issues or are just printing or whatever, but I can't recommend their customer experience for anything beyond that. The customer center on Ruthar isn't far away, I would say check them out instead and see if they offer what you need.

What a cool store. Coming across this place will save me a ton of time at the dreaded new castle…read morepost office as well as staples. I was in and out in 3 minutes and for only a couple dollars. The lady at the counter was really nice and made my shipment a breeze. They'll print your labels, attach them to your package and ship them off. They also sell office supplies, uhaul materials, and even gift bags.

Had a wonderful experience at this store today. My child decided to sell some books without even…read moreasking me. Collected payment and received a shipping label and didn't even tell me for days. The problem was we don't have a computer or printer so I had no way to print the label (we're on iPads here and who really prints things anymore??). So we were going to have to print at the library, which was never open when I was not working. Finally just decided to pay postage again myself because my child was getting heat for not yet sending the package. Went to post office and they had no tape. On my way to the store to get some, drove past the mailbox store and decided to go in. They took my books, provided the priority box, taped it up themselves and printed my label and gave it to the post man while I was waiting. All for the price of the priority postage I already paid. To top it off they were so nice. Please use this business for your shopping needs! You won't regret it with the service they give & you'll be keeping a small business going.

Awesome services here from faxing to packing fragile items and shipping them. The staff is very…read morefriendly and goes the extra mile to assist customers

The copying and mailing services at this location convenient and the staff is super helpful and…read morevery patient. The equipment is so modern and the quality of my copies and scans are always exceptional. There is also a notary on site which makes getting work done fast and convenient. I am so glad we have another place to ship packages here in Hockessin as well. Thank you postal connections!

I have been going here for years to return stuff to amazon, for the notary services and to ship…read morethings to friends. I hate USPS. Never any issues and I love all the workers. Service is great but You have to understand that Hui has a super dry sense of humor. Once you realize that he isn't rude at all it's just his way of interacting you will learn to love him!!

I have used this store twice now and each time the same man who waits on me makes snide comments…read moreand acts like I'm inconveniencing him. Today I sent 2 of my kids in to drop off an already prepaid UPS package. My kids are 10 &11 and I was right outside the door with my 6 other children. He snidely said, "Where's your Mom??" And then refused to help them. When I took all of my kids in, I asked him if this was normal practice. The man said he was busy with Christmas returns... And that excuses how you spoke to my children, how??? It doesn't. I will NEVER be back. I would NEVER tell anyone to use this service. It's also sad that on the door it says that this business is being ran by a community member. I LOVE supporting small businesses and small business owners, as my husband and I are small business owners. It's too bad his customer service was so despicable.

I always give my husband my USPS and UPS returns, but he often ends up driving around with the…read morepackages in his car. On one such occasion I happened to be in the vehicle with him when we drove past My Mailbox Store. On a whim I told him to stop so that I could see if they'd take my packages. Lo and behold, they do! This is your one-stop-shop for dropping off all your USPS, FedEx, or UPS returns or packages. They also have the resources to pack and ship things on your behalf. It really couldn't have been easier, and the associate was super friendly. This is a very convenient place!

The print job that was priceless!…read more I've frequented this store a few times over the past five years. Every time they have been a life saver. Today was no different. I was sitting in LabCorp and when I was called to show my paperwork they wouldn't look at it because it was on my phone. She promptly suggested I go here (2 store fronts down) because copies would be 10 cents. I did and this has made all the difference. Need to mail ANYTHING out? Need copies or something printed out quickly? I highly recommend going here!

I haven't had a bad experience at this location. Fast service, very professional and always…read morepleasant.

I have been using this UPS for a very long time. I have a small business that requires a lot of…read moreshipping and receiving. I have never had a bad experience with this UPS store. They go above and beyond to satisfy every customer. I have witnessed a lot of customer/employee interactions. The people that work there are so professional. I have seen many rude customers but not rude employees. No one asked me to write this review. I decided to comment after reading the negative reviews. To all the employees there...your are totally awesome and deserve GOLD STARS!

I am here weekly and Steven takes care of you! I send stuff out and it's always packaged perfectly…read moreand sent in a very timely manner! Every so often we have funny stories to tell each other but owner is what makes this place so special!

This is the greatest place for shipping packages of ANY size. If you can carry it in, they will…read morecheck the cost to ship your package by comparison pricing with all of their carriers. They also have all the supplies you need as well. Yes, they do ship USPS (not my choice) and have stamps. Sure beats going to the Lancaster Avenue Post Office. Also they have curbside parking near the store. These people are WONDERFUL !!

We just moved into the area and have used this store several times. Everyone is extremely helpful…read moreand friendly. They always provide great customer service. We'll be back.

We recently had business at the store. The level of disrespect was appalling. It's an older lady…read morebehind the counter who over talked and was just plain rude. I hope this business can find better people. We will not be back.