1. The UPS Store

    1. The UPS Store

    0

    Orlando, FL

    Cancel

    Open app

    Search

    The UPS Store

    3.2 (11 reviews)
    Closed 8:00 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    PROOF OF CHARGE

    The staff at this store demonstrated unprofessional and unacceptable behavior. When I attempted to return my Amazon purchase, they refused to accept it without charging me, despite Amazon's policy clearly stating that once a return label is provided, the item can be dropped off at the store. When I called to speak with a manager, the employee I spoke to refused to provide the manager's name and even hung up on me while I was explaining the issue. I have a receipt as proof of my attempt to return the item, and I intend to escalate this matter to corporate due to their failure to follow proper procedures and their refusal to process Amazon returns as required, without unjust additional charges to the customer.

    Front of store

    See all

    1 month ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Erin G.
    266
    496
    3362

    8 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 6
    Thanks 0
    Love this 4
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Eliza B.
    173
    72
    60

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Edwin V.
    30
    31
    15

    12 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    Ask the Community - The UPS Store

    Boxes Etc Inc

    Boxes Etc Inc

    (3 reviews)

    South Orange Blossom Trail / OBT

    Boxes etc has been my go to local business for all of my shipping supplies. Before I knew better, I…read moreused to order everything from one of the big retailers and didn't realize how much of a rip-off it was. The owners/staff here are friendly and helpful and they have some of the best prices in town. The only downside is that they only keep certain sized boxes in stock so sometimes when you find a box on the website that you want, you'll have to special order it and wait a bit. Totally understandable though as they only have so much space to keep stuff on hand. For anyone that ships out items regularly, I highly recommend checking this place out. Even if they don't have the particular shipping box/item in stock that you're looking for, they'll definitely be able to help out and make an alternative suggestion for you or make a special order for you.

    Pros: This place has a wide variety of boxes and shipping supplies at competitive prices. The…read moreservice is always fast, fun, and friendly. Cons: They don't regularly stock certain box sizes based on pricing, supply, and demand; they never keep 18 x 18 x 12 boxes in stock. The parking lot situation is a bit industrial, so be mindful of the trucks and adhere to the yellow markings on the ground. People: Excellent Process: Good Product: Good Quality: Good Quantity: N/A Value: Fair Cleanliness: Good Ambience: Good Timing: Good Attention To Detail: Good

    The UPS Store

    The UPS Store

    (27 reviews)

    Disappointing and Frustrating Experience -- Please Read Before Renting a Box Here…read more I rented a physical mailbox at this UPS Store for a three-month period. I was given a key and told I'd have 24-hour access to my box -- one of the main reasons I chose this location. After only a couple of weeks, the store went under reconstruction, and my mailbox was suddenly no longer available. I received a call informing me that my box would now become virtual instead. During that call, I was told that, as an apology for the inconvenience, I would receive one month free. However, after my initial three-month term ended, I began receiving multiple calls, texts, and emails stating that my box was due for renewal. When I called the store to clarify, I explained that my mailbox had been converted to virtual and that I had been promised an additional month at no charge. I was then told that the "free month" would only be applied if I renewed for another three-month term, which was not what I was originally told. After several calls and growing frustration, I spoke to Jeanette, who was very understanding and assured me she would correct my account and apply the free month as promised. Despite this, I continued to receive renewal notices. When I called again, I was told not to worry about the notifications and that I could come in to renew after the extra month without any issues. When I went into the store to renew, I was informed that I now had to pay a late fee because I hadn't renewed at the original three-month mark. I again explained everything, only to be told that the free month would now only apply if I renewed for 12 months -- yet another version of the agreement. And it gets better -- at the time I decided to cancel, I still had mail in my box. The agent initially told me that I'd need to pay the late fee before I could receive my mail. It took another employee stepping in to clarify that this was not true, and only then was I given my mail. Still, imagine being told your mail would be held until you paid a disputed fee! After all the back-and-forth, inconsistent information, and lack of accountability, I decided to cancel my box altogether. There was no effort from the staff to resolve the issue or keep my business. **Buyer beware: get everything in writing -- especially any offers or verbal promises. This particular UPS Store seems to make up rules as they go or change policies depending on who you talk to. There are many excellent UPS Stores in the area that provide clear communication, consistency, and genuine customer care. Unfortunately, this location is not one of them, and I won't be doing business here again.

    Anyone having issues file a complaint here:…read more Florida Attorney General Consumer Complaint And Federal Trade Commission HORRIBLE EXPERIENCE AT THIS LOCATION!! FROM THE RECEIPT BELOW I WAS CHARGE A "OTHER MESSAGE SERVICE" OF $50 WHICH IS A MADE UP FEE BY THE EMPLOYEE'S THAT WORK THERE. IF YOU LOOK UP THE TERM OTHER MESSAGE SERVICE FOR THE UPS STORE IS HAS NOTHING TO DO WITH HOLDING YOUR PACKAGE, BELOW IS THE CRITERIA OF A UPS STORE HOLDING YOUR BOX WITHIN A 5 HR WINDOW.. When You Will Likely Be Charged If you simply address a package to the store's street address without being a customer or using an official UPS hold service, the owner may charge a "Package Receiving Fee". Typical Fee: Often $10 per package. Daily Storage: Some stores also add a daily storage rate (e.g., $3-$5 per day) if the item is not picked up quickly, though 5 hours is usually within their initial "receiving" window and most locations don't charge this fee. THIS IS NOT RIGHT ESPECIALLY A $50 FEE FOR 5 HRS I've called other locations and I got a price range of Free of charge or $5-$15 for the week

    The UPS Store - shipping_centers - Updated September 2026

    Loading...
    Loading...
    Loading...