I have been using this UPS store for 3 yrs now and have been extremely satisfied with the level of service and professionalism from the owner and staff. Additionally, they have managed the pandemic very well even with the increased traffic. With appreciation, Troy Mobley Matrix Connect Group, LLC 443.291.9262 troy@matrixconnectgroup.com read more

I have been coming to this UPS for some time. The staff is quick and efficient. The store is very unorganized. Cluttered. However, there are different services offered if needed, like Notary, shredding, faxing, coping, lockers and 24hr mailboxes. This is separate from packaging items and delivery of such. It still a nice location if you can find parking. read more

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I go to this UPS to return packages all the time. The staff are always pleasant, very helpful and service is fast. The longest I've probably stayed is 5 minutes. read more

I have always had a great experience at this location. The amazon drop off is clutch and the notary service has been super helpful as well. It can get super busy but that's what happens when they are reliable. read more

I was just at this UPS store, with a lot of returns and unaware how to return them. Esmira was so friendly and helpful, she made this a pleasant experience for me. It was rewarding to experience such friendly customer service. Thank you! MED read more

I came to this location after getting the run around at the Timonium store. The store manager is nice, friendly, and is definitely customer service orientated. A refreshing change from the Timonium location. The Manager helped explain why my problem couldn't initially be resolved, but gave a solution. I returned after resolving the issue and was greeted with a smile. From now on I am taking ALL my shipping to this location! Thank you SO much! read more

the worst experience ever in a UPS Store, those guys are rude and disrespectful, they don't have any customers servic.

This is my go to UPS location. The staff is always friendly. When in today and had such a great interaction with Majesty (the person assisting me). He was so kind and helpful! read more

I was super hurrying to make an Amazon return and Julia was the sole reason I was able to get it done so quickly & efficiently!! Julia was INCREDIBLY knowledgeable, accommodating, with Excellent customer service skills - and kindly took the extra step (we encountered a tiny hiccup) to ensure the return was in fact complete :-) read more

best UPS store i've ever used for my business. seriously they treat you and your business like family here. i constantly get assisted by tyrese and julia, they are so welcoming and fast! i love that after a few drop ins they knew my box number and would have my packages and mail ready for me. the new employees are always trained very well and continue the warming environment the store has set as the standard. i love the new renovations. great notary services too. if you don't have something correct, they go the extra mile to assist you in properly gathering your materials. i'm glad i switched from red run. this is a way better experience. read more

They refused items that were packed in the packages they were received in and tried to make me and several others buy boxes. Amazon shipped my item in a clear bag, I brought the item to the store in the same bag with the label still affixed and they refused it. It seems as though the store is trying to get over and make people purchase boxes. I don't have this issue at my local UPS store. Don't utilize this establishment! read more

This location refused to accept my pre-paid return. They wanted me to buy a box from them. Stating the box I used wasn't acceptable. Ironic, since it's the exact box the manufacturer used to ship me the item in the first place. Your response is irrelevant and the basis of my complaint. This was not an Amazon return and the store did not ask any questions, they simply turned me away. I was trying to return an item to Sonos. Their instructions clearly stated to use the original packaging if possible for the return. I happened to have that original packaging and attempted to use it. Ask questions and understand what you're customers need next time. A different UPS store was perfectly happy to ship this for me and even though it's a longer drive, they've earned my business. read more

When the world seemed as if its being taken over by rude, uncaring, self involved people who could care less about any other than what time they are getting off, I found Julia. I never have time to write a review. Never!!! But I want to share this because I received the most amazing customer experience today. Not only did she know exactly what I needed, Julia explained everything to me to make my life easier later. She was very kind and patient, something that is unheard of nowadays. I want to spread to word about Julia because I believe she is proof we are not all doomed and there is hope. read more

I received very poor customer service , I brought in paperwork I needed to get shipped, I was unaware that UPS could not ship to PO Boxes The employee doesn't know how to properly talk to customers , he talked down to me like I was a child. "PO Boxes can only be shipped by the POST OFFICE" I work in retail , not the shipping industry, sorry I didn't know, it's still not ok to belittle someone . Overall this experience was terrible and I will not return to this location. read more

The good folks at UPS store really helped me get my Son's Housewarming gift there on time and in one Piece!, thanks to Julia and all the Owings Mills UPS Staff for coming thru in a edge case scenario where the original shipment was lost or rerouted. They took prompt action, contacted me and repacked it. It arrived safely a couple of days later. read more

The male employee with glasses & long ponytail is condescending towards customers I decided to give this store a second chance a few months after my second visit. Same male employee with the glasses & long ponytail attended to me. He was once again uncooperative. And what's worse is that his breath WREAKED of beer. I wasn't close enough to warrant that kind of attack to my senses. Absolutely disgusting. read more

This was my second visit this store and both times I was waited on quickly and efficiently. Customer service has been great and I've always been greeted within in seconds of entering the business. I have only used UPS thus far to return packages, but I'm encouraged to use them for my shipping needs in the future. read more

Due to inclement weather we will be opening 4 hours delay or closed depending on the Maryland state services on January 14th. Please call ahead before driving through the snow*443-898-8446. Weather permitting, we will be back to regular hours on Tuesday January 15th. The UPS Store read more

Unfortunately, I've been to this location multiple times and each time there's a magical "fee" that I have to pay for. For example, most recently I was shipping my best friend a care package and meticulously packaged and properly taped the box. Then when I arrived, I was told I had to purchase a new box because the box I had didn't seem sturdy enough. Which is fine but then, he charged me an additional $13 for repackaging. Even though, I took the items out of the box and repackaged it myself. I will NOT be back. read more

Crowd parking lot but I come here a lot for my Amazon returns. The people in the store are pretty quick with service.

I had a work presentation that I was planning. We had to make an order of 200 place cards, brochures, and ancillary media materials. I have shipped items with this location before and knew that they offered printing services so I figured that I would give them a try. Needless to say, I was surprised by their level of expertise and help. The manager helped me get the perfect card stock and paper stock for the brochures and place cards (They had to special order it, but was willing to do so in order to get the materials to look perfect). Due to the changing needs of the presentation, we had to go back and make frequent changes to the design. John was very helpful and quick to adapt, making necessary changes on short notice. The level of service from the staff here, and their commitment to doing a job right has made me a dedicated customer, and I drive here from Baltimore. Plus the owner is a Raven's fan which is another bonus. read more

Convenient location. Closed to Dentist, hair Salon and eateries. The guy that works there is GREAT!!! Polite. Friendly. Funny. I didn't have tape for my package. He didn't even blink. He tapped it up. Help me figure out which return label was to be used. Awesome. Ive been to some places were employees are very rude. As much as I would love to support USPS. Their employees lack motivation and friendly customer service. read more

Fantastic owner and staff. They go out of their way to take care of needs for shipping, notary and printing in a kind, courteous and efficient manner. Definitely the only place we use. read more

Best UPS store I've ever been to. The customer service and speed is on point! I will definitely drive out of my way to come to this one from now on. read more

The UPS store in Owings Mills Maryland is the only one In Maryland where they don't nickel and dime you for every little thing! They really go above and beyond the call of duty and every one of those sales associates in That area should be praised! I also receive Awesome Sauce service at this location! Thank you . read more

The owner of this business is condescending. Was rude to me and to his employee in my presence. Ship a box to VA = $30. Up the street at FedEx near Safeway = $12 for 1 business day. I will have a conversation with UPS about this business owner. read more

Clean and organized location. Everything you need to ship via ups and the service was good. Most locations are hit or miss on customer service but this one seems to take care of its customers. read more

I went to this UPS location to get all my wedding invitations, table numbers, wedding signs, and place cards printed out here, and they turned out great! I would bring my laptop along with me in case I needed to do some last minute quick photoshop fixes and John, the manager, who was very patient with me, helped make suggestions, and then finished printing out my projects within an hour. When it came to my wedding invitations John was a perfectionist about cutting all the cards evenly, even when I didn't care too much about it, because seriously no one was going to notice the difference, but he wanted it to get it all done nicely. Anyhow, there are other closer locations I probably could have gone to get my print jobs done, but John was so helpful, I kept coming back to this location to get all my wedding projects done. read more

This is the most distasteful experience I've ever had at a ups store. If you love yourself PLEASE do not go here to do any business, the owner has horrible customer service skills and my package didn't even arrive on time. I paid for a standard ship option and was over charged for it. My grandmother is 96 and I just wanted to send her something nice. If you want your gifts to arrive late and you want to be scrutinized by judgmental staff this is the place for you. read more

Visited 7.16.19..it was the BEST experience. I was thinking of ALL the places I'd have to go to get everything do. But, upon speaking to the young lady, I found out I could get everything done there.. my day was starting out, not so good, BUT it ended on a HIGH note. The young lady and young man were the nicest ppl. They explained egg seeking before it was done and told me about their other services.. this will now be my **GO TO STORE. read more

Best customer service in the world! So helpful, knowledgeable, friendly and efficient! This is a well run UPS store and my go to for any shipping! A+++++ read more