Unfortunately, our hotel did not in fact have a UPS Store in house. I looked it up prior to arrival because I thought this would be a simple return of our items when it was time to pack everything up and head back home. But when I went to where the store was to be, it was completely closed down on a floor that was under renovation and turned into a break room. So I had to find the next closest one to do my business at. This one was a few blocks away and I headed here for a purchase instead of their service. I ended up having to come here and purchase a box. Why, you might ask, because UPS damaged the box our materials were sent out in so badly we couldn't reuse it to ship it back to our home office. Job security or something of the like, I guess. When I got here I had to prepare myself. It's a step down into the area and into a cramped store. Not knowing who was in line as there is no direction in here, I kind of just jumped to the counter. Where I was met with an unenthusiastic worker. I had asked where the boxes were and was pointed towards a display that was almost behind the counter. I wasn't sure I was allowed to go near it. I found a box that would do for everything to be shipped back and made my way back to the counter to pay. How is a box so expensive? This feels like a Ponzi scheme. Buy a box, ship your box with us, we destroy your box, purchase a new box. read more

This place has always been great until the last week. I've been here 3x now and they are closed during posted business hours. I get that there was still some snow on the ground Friday. But today there is no snow. I showed up 10 minutes after 10am, and again now. They should be opened. It's a long walk for me to come somewhere unreliable. read more

The UPS Store - Locked again?? - Shipping Centers Near Me - Portland, Oregon

Was a customer for over 12 years. It had its issues but was serviceable for my needs. Fast forward to today and now it's permanently closed. No warning, no notice beforehand, nothing. Now I'm wondering where my mail and stuff are..... read more

The UPS Store - Shipping Centers Near Me - Portland, Oregon

Was a great store, Jim and the staff were always kind. Will miss using this store, you guys were great!!!

This location is no longer in operation. Went by yesterday and it was empty with a sign on the window saying it had closed and the next closest store is the psu location on 5th read more

If I could leave 0 stars I would. I brought in a package to be shipped, the owner printed my label from their computer (I have email receipt). He affixed the wrong label to my package and gave me a receipt for that wrong label. I didn't know until I was charged $209.50 for a non-return fee 3 months later. I went to the store to speak with him and file a claim. He acted as if I did something wrong - because he would never make a mistake. I showed all receipts and explained that he printed the label from his store and affixed the wrong label and gave me a receipt for the wrong address. He said he would call me in a few days. It's been almost a month. I call several times a week and no one ever answers and the mailbox is full. I'm disappointed that I will not recoup my $209.50 because I can't even file a claim with UPS online. read more

UPS says this place opens at 9 and has weekend hours. I travel two miles and get there at 10 on a weekday. Door sign says open at noon and no weekends. To say nothing of the icky location. It doesn't help that UPS didn't even try to deliver, said they did, and sent it here against my wishes. The UPS store in the Pearl wasn't great but it sure beat this dump. Skip UPS if you can, frequent merchants that use the good old Postal Service. read more

We filed a claim and UPS processed it quickly and paid us. Unfortunately, we still would not advise using their packing services, or their shipping services for anything fragile. read more

Worst experience I've ever had in any business in my life. I go in, wait in line to return an Amazon package. I can't get on the Internet because it's asking for the guest pw. The man at the counter tells me to walk to another part of the store to see if the Internet works w/o the pw because he says the pw was to long. It didn't. I asked again for the pw and this black woman who says she's the mgr tells me to get back in line to get the pw. I explain I was already in line and I just the pw to pull up the Amazon info before getting back in line. She started screaming at me in the store and tells me to get out. I leave but in front of the store I call UPS customer service to talk to someone about what just happened. She comes out and start harassing me in front of the store, even though I walked past the entrance to another area. She keeps recording me and harassing me til I cross the same, as I'm on the phone with UPS she starts wanting to fight me. I'm 63 and disabled. I call for a cab and when it arrives she video tapes the mans license and bangs on his window, then she tells him not to let me in the car as she is still video taping me. She also pulled down her pants and to show the world her ugly ass. She said the owner lets her behave this way as she is the manager and has been for 4 yrs. I'm going to have to file a police report due to her aggressive behavior. read more

Not their fault that they're totally overwhelmed due to two other UPS stores shutting down downtown. But wow. What a mess. The UPS stores on NW 13th and SW 6th are closed even though they're STILL listed on YELP. ARG! read more

I've been a mailbox customer for over a decade. Until late 2021, service at this location was consistent and great--even through the Justice Center protests of 2020, which happened blocks away. At some point they lost all of their staff and now it's a crapshoot as to whether the place will be open or whether someone will be there to accept packages. When it is open, the interior is disorganized and there's rarely enough staff to deal with customers in a timely manner. read more

HORRIBLE UPS store. Never open during posted business hours. No one to answer the phone. Waited in line with others for 30 minutes after they were supposed to be open and no one showed up. read more

Did not make printed copies ordered and paid for 1 week in advance. Waited in line 40 minutes to discover the copies ordered for a business meeting a week prior had not been printed. Owner of the store was not even aware of the order. Blamed it in corporate. Never using UPS for copies again. read more

Made an appointment and it was confirmed. I showed up and it was closed. Don't waste your time

I went into the store at 3:45 on a Monday and no one was there after waiting a couple of minutes I said " hello, is anyone here?" an employee named diesel came out and asked me not to ask if anyone is here. I found this rather rude. He was not wearing a name tag so I had to ask his name and he seemed unhappy to be there. read more

I use this store almost daily. I have a private mailbox here and receive all my mail here. The staff is great, knowledgeable, and very nice. They get a lot done and are very reasonable. I've never had a package lost or mishandled or a bad experience here. Highly recommended ~ August The Dragonfly read more

Horrible place. Very rude employee or manager. Doesn't care about customers. Doesn't acknowledge people. Just the worst customer service ever. read more

I use this UPS store almost every night, dropping off packages and envelopes for my office. My interactions are almost always with the two women in the store, and every time I come in they greet me with smiles and are ready to help. Last night I was late getting down the street, came racing in with packages in my hand, and in unison they shouted, "He's out there right now, hurry, you'll catch him!" so I was able to get my packages to the UPS driver. The atmosphere I've encountered here is always positive. Nice folks. read more

I rented a box here over 10 years ago and no matter what I do, this address appears and reappears with credit agencies as my current address. Sure, could be the next renter there or any number of creepy explanations, but my experience was bad enough that I suspect the store itself. I want a divorce, forever, and I reported you to all three agencies for fraud. read more

I had to send my modem back to Century Link today after getting a new internet service provider. They sent me a pre-printed return label, and all I had to do was package the modem up, use the label, and drop it off at a UPS Store. I walked in the front door and was greeted quickly and in a friendly manner by the clerk. She took the package, scanned the label, and gave me a receipt, and then after a "thank you" and "you're welcome," I was right back out the door and headed home. It's pretty much all you could want in a transaction: professional, friendly, quick, courteous, and smooth. It's obvious the store owners train their employees well. I'm impressed. read more

Meh.... DON'T BOOK AN ONLINE APPOINTMENT FOR NOTARY! Came in for a 1pm appointment I booked online a few days before, received email confirmation and a reminder. Walked in with a smile and hello, cut off and told by the very curt man working, who proceeding to walk away from me and up some stairs (maybe that's where they do the notary?), that "We don't do notary appointments, it's a 3rd party booking.. (something something mumbly).... follow me." I'm right behind him and he turns and says rudely "DON'T FOLLOW ME"... um, what? You're mumbling at me, walking away from me, and then threw in an order at the end I couldn't hear? How about a "Oh this is staff only..." Something simple and kind? How dare I give you a nice cheery hello and made an appointment this store somehow doesn't take? Weird, rude interaction. OK FINE I get it you're in a busy downtown area, I'm sure he's seen it all and is under strict orders to keep the stairs customer free. He brings down with him a, somewhat kinder, woman who loudly says "No more notaries today please!" to the man... I'm standing there while they (maybe jokingly) argue about "Who's customer this is" (me) .... can I get a freaking notary service please!!! Can you not talk about me while I'm standing there? She ended up being fine and was quick, got in and out quickly. Extra star for her after she calmed down and spoke to me instead of about me. I heard the man be curt and condescending to two other customers in the store and thought, "Maybe you're having a bad day? Maybe you got yelled at for not monitoring the precious precious stairway to heaven? Or maybe, just maybe, you are a rude man." OH! PS: These stairs are at the front left of the store, there are no signs, no troll you have to answer riddles to gain entry, no blockade. It's not unheard of to have another level for different services! Gah!!! I'm bent out of shape! read more

I everyone I come here there is 1 to 2 people working and I end up waiting 30minutes for help just to pick up an item I already paid for and one of the 2 people couldn't help me pick up a package. Only come here as a last resort and if your looking to kill 30-60minutes. read more

Does anyone speak English there? I have been informed that you can only sign for a package at 10th and Portland location, even though I live one mile from edmond location so 10 min versus one hour! Poor customer service! read more

I've been using this store for probably 10 years. I used to have a mailbox here and any time I need to mail something, this is where I go. Staff turnover is low, low, low and the quality of service is accordingly high. Prices are affordable compared to places like Kinko's and I've never had any questions brushed off or run into a problem because the person behind the counter didn't follow through, even the handful of times I've sent something to Europe. read more

I went into the store yesterday to mail my sons Blue Star Donuts. No easy task to ship and keep fresh but Jeff helped out so very much. We put the box in a space bag and he sucked the air out with his vacuum and he then proceeded to pack it for shipping. All of the employees at this store are outstanding and go out of their way to give excellent service at the best price for the customer. I can't recommend this store highly enough. Great Job! read more

Pretty satisfied with the service I received today. The PSU location is a nightmare and I refuse to go back - they should take a few pointers on how they handle customer service at SW 3rd. The employees were friendly, courteous and extremely helpful with the transaction at hand. I accomplished exactly what I needed to and got out quick. I'm so glad shipping a package can be as easy as it freaking should be! This was my first visit so if my good experiences continue, I will definitely update my review to reflect 5-stars. read more

I drove all the way out to a shipping customer center in north Portland to have some delicate and large items packaged for shipping and they didn't even have the correct supplies to do so... After waiting fifteen minutes for the associate to look for bubble wrap, I left and came back downtown, in rush hour, to this UPS store. Leesa was amazing, and a total life-saver... Even though they were busy with holiday traffic, they processed everyone quickly and efficiently. And managed to handle my complicated shipping order with grace and speed. They are absolutely fantastic and accommodating. read more

Although they couldn't help me, she went out of her way to get me a phone number to someone that could A+ customer service. Take note, FedEx! read more

I'm a public speaker and often need to print handouts. I have a "duplicating card" at the 818 3rd Avenue location and do my printing there regularly. When I ran into difficulty with one of the duplicating machines (it printed my handout incorrectly), I was pleased with the professional, understanding way in which the manager, Jim Arena, handled the situation. Not only did he restore the number of copies I had used to my duplicating card (over 200), but he gave me a couple of simple solutions so that I can avoid the problem in the future. That's terrific. read more

I have a mailbox at this store! the staff are always really nice, very helpful with packages mailing and reciving! I love that they have 24hr access too! read more

When I arrived at this UPS store, I required a notary to fill out the second sheet of my I-9. The team of two females were able to handle the request and I was able to successfully complete my task. read more

FAIL! Dropped by last Friday with a wrapped 16"x20" framed print to get packaged and shipped out for Christmas. Store quoted me $80 for packaging material and $40 to ship it out Monday 12/14/15 ground for arrival on 12/21/15 for a grand total of $120.....I left. The following morning I went to my local UPS Store and was quoted $20 for same packaging and $30 to ship out Monday 12/14 arriving 12/21 for a grand total of $50. Same prep, insurance, everything. I have worked downtown for 22 years and will never give them my business again. Thank goodness for my HONEST local UPS Store owner.... read more

This place is a troll denizen of inefficiency and chaos. Unfortunately my UPS driver brings my packages here when I'm not home for a signature and every single visit to this location is an exercise in futility. read more

This was the best UPS store I have ever been to. The service was quick and friendly. Everything went as smoothly as possible and could not have been easier. read more

Slow service. Don't try and come here for a lunch break errand. I was trying to print and mail something but I was skipped over.

I love this place. After desperately needing a box of paper and willing to settle for a few sheets The Ups Store made my day and offered really fair and reasonable prices. It saved me a trip to the big stores and I am greatfull for this type of customer service because they normally wouldn't sell this item in bulk. Good Job UPS Store and I hope to see you again. read more

Very helpful and courteous staff. They looked for a least cost solution and when an acceptable option couldn't be found, they didn't begrudge the time spent assisting me. read more

I have had a mailbox at this UPS store since 2008. Jim and his staff have always been professional, helpful, and service oriented. I moved to China for 2 years and they helped hold and forward my mail each month regardless of where I happened to be. read more

Big shout out to Jim. He helped me package a very fragile prop for an event. Even stayed after hours to make sure it got done right. The package arrived to the destination on time and unharmed. read more