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    Pushing The Envelope

    5.0 (5 reviews)
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    Rxo - Prior to installation we also have top cabinets.

    Rxo

    (228 reviews)

    Kenton, North Portland

    My wife and I had service and delivery from RXO for a DWR purchase. The drivers were super prompt,…read morevery professional and courteous, and got the furniture delivered to exactly the right spot safely and securely.

    We had a "white glove" mattress delivery from this company through Macy's today which ended up…read morebeing more of a home invasion. The two delivery men damaged a sentimental painting in our bedroom by leaning a heavy bed frame on it. When asked why they did that, the worker said there was nowhere else to put it. No apology, no remorse, and they even raised their voice at my wife. They both become increasingly hostile until I was thinking about calling the police. I told both men that they need to calm down, to which they said it was just "a language barrier." We all speaking English. After this, my wife felt unsafe in the home and left while I called for customer support. During the call, the two men took our mattress and the frame and left us with nothing to sleep on. The company's current solution to this is to reschedule the delivery for a week from now. So, we're left with no bed to sleep on for a week. However, the two delivery men already unpackaged the frame and mattress and took them both away. So, not only did we not receive anything today, but our products are now open and used instead of new. Definitely not a white glove experience and these two men should not be allowed into people's homes. We have had many deliveries through Macys that were wonderful and efficient. These guys were just two thugs that had no respect for anyone or anything.

    Pushing The Envelope - shipping_centers - Updated May 2026

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