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    The UPS Store

    3.8 (24 reviews)
    Open 8:30 am - 7:00 pm
    Updated 2 weeks ago

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    4 months ago

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    6 months ago

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    3 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    11 years ago

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    10 years ago

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    5 years ago

    Good service, reliable, responsive. I would recommend using it. Staff are helpful and courteous.

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    6 years ago

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    5 years ago

    I have used this store many times and always have been treated with respect. The employees are professional and helpful.

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    5 years ago

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    15 years ago

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    8 years ago

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    10 years ago

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    Jason W.

    this would be a great story if it were completely true.

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    8 years ago

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    9 years ago

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    13 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    From a letter I just wrote to Bryce & Mark at the UPS Store Gayton Crossing: "You were in the West End of Richmond, my folks were in the South Side, my daughter was in Arizona....

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (7 reviews)

    People here are usually SO nice, but... I guess Julia had a bad day. It happens to all of us. But…read moreno need to take it out on customers. I was the only person in the store besides her, and I stood at the counter without being acknowledged while she repeatedly walked in and out of the room, moving boxes around. Literally did not look at me or speak. Not even, "I'll be right with you," after she walked AWAY from the counter when I approached. When she finally came to the counter, I told her I was emailing a shipping label to the store. She looked in the computer and almost immediately said, "it should have been here by now." (Implying that I hadn't sent it correctly?) I showed her in my phone that the email was sent to the store's email address. She went back into the computer and found it, told me the price to print it and said "cash or card?" I swiped my card, which didn't work, so she rolled her eyes at me. I stuck the card into the card reader, it was approved, and she practically threw the receipt at me. Everything she said to me was in an accusatory tone, as if I didn't know what I was doing. I also showed her a QR code for an Amazon return and she told me I wasn't holding my phone right. Then she grabbed my phone out of my hand to enlarge the code. I could've done that but she didn't ask me to. Overall, just very huffy and inpatient and seemed bothered to even have to speak to me (or maybe to customers in general). Again- Julia, I'm sorry if you had a bad day, but being rude to customers (who may have also had a bad day and are still being kind!) won't help your situation.

    I went into this store for the first time earlier in July. I had the best experience there…read moreparticularly due to the best counter person ever, Robyn! I was rushing trying to mail a package on my lunch break and she made the transaction go oh so smooth. I never want to go to the post office again! Lovely and courteous and knowledgeable, she made my visit one to remember! Please visit and look for Robyn when you do! Gleeful in Glen Allen!

    The UPS Store - shipping_centers - Updated May 2026

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