Ever since finding out I can make Amazon returns at the UPS store I always bring my items here…read more There's usually a line most of the time but that moves along quickly. I probably come here once a week, between Amazon returns and shipping items I sell on FB marketplace and eBay. It's located on a shopping center that have a lot of food options and right across from the mall. Also the place where I get my nails done is next door, so perfect location.

Lavonte Davis is the manager and extremely rude would not give information for district manager or…read morefranchise owner. Apparently I can ship anything I want in shoe box except a pair of shoes. Stated that is it perfectly acceptable shipping box for anything including $1000.00 cash. If this is the arrogant type of employees this store uses and UPS has a the face of there business I will do everything possible to ensure I don't use them to the extent of paying more for shipping.

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

Overpriced and unprofessional. Wanted $3500 for a 45 minute move of a half dozen pieces of…read morefurniture, and was texted and called repeatedly after receiving the laughable quote. After yet another text from them, I replied with "stop", assuming it was an automated system. Got a snarky emoji back. Very glad I didn't trust these guys with anything important.

Update: Bold Moving and Storage did offer to pay the $200 fee to repair our dresser which is a lot…read moremore than the 60 cent per pound covered by their insurance. One positive I failed to note in my original review is that they did provide 45 days of free storage opposed to standard 30 days. For these reasons, I'm increasing my rating from 1 to 3 stars. ___________________ During the sales and scheduling process, Bold Moving was wonderful. They were flexible and accommodating. They even said they would pack and move liquids if they were not "Flammable or combustible items (gasoline, kerosene, propane, etc.). Everything changed once they showed up. The packers were very nice but told us they could not pack any liquids. When I followed up with the salesperson they responded, "I thought it was only flammable liquids, but you could pack non flammables in a plastic bin not in cardboard boxes in case it leaks." The real challenge started when scheduling the delivery of our items after they were in storage for about 6 weeks. I emailed two weeks in advance asking for a specific delivery date. It was accepted as the first available delivery date, and I was told they would call the day before to confirm the delivery time. When I didn't receive that call, I followed up with them first via email then via phone. I was told they would put our stuff on a truck, and it would be delivered "sometime early next week" which was about 5 days later. It was clear they would not make the date requested but no one reached out to tell us. This was extremely frustrating since I had a business trip the following week. I followed up daily but could not get a confirmed delivery date. I canceled my business trip on a Monday when someone told me they would going to try and deliver our items that week. He was very clear that he would contact me when there was an update. Therefore, I stopped following up. On Wednesday, I received a phone call from the driver. They were 20 minutes away from the empty house I was not at. Due to the lack of communication in the delivery process, everything felt like a fire drill. I lost money on the business trip that had to be rescheduled and incurred additional costs extending our temporary housing. But, I was relieved to finally have our things. The delivery team was also nice, but many items were broken. The leg on one of our dressers was broken. They blamed the packers because the dresser was just wrapped with all the original items inside making it heavier. Some dressers were emptied but some were still full. I could here the contents of our nightstands rattling around inside. Although wardrobe boxes were used, none of our clothes were hung up - just thrown in the box with the hangers on them. Kitchen items were just thrown in boxes. Some of boxes weren't even properly labeled - just "K" for kitchen. Lastly, the delivery team left scuff marks all over the walls with deep dings in some places on the wall. This was my worst moving experience ever. I would never recommend Bold Moving & Storage.

All My Sons replied within moments of my online submission for help through Yelp. I received a…read morephone call, Yelp messages, and text. Although I didn't use their service every one I communicated with ( Julia, Carlo, and Mike) were friendly, informative, and courteous. I'm waiting for my deposit refund and confirmation email, but strongly believe I'll receive it in the 3-5 days discussed.

Bait and switch pricing. A 1/4 mile away. 5 hours charged, around 800.00. The same move across…read moretown ran me 500. I also had to help move or it would have been longer. Reassembled most all my furniture Review to be updated. To note: the workers are hard working, but their professional pace and prioritizing from an hourly standpoint are below everyone else in Richmond

TMAAT were very organized and professional when I called to schedule them, and again when they…read morecalled me to confirm. On moving day the driver notified me of his ETA. They arrived on time, and worked fast but carefully. The price was lower than another company's quote. I'll choose TMAAT next time.

I'll start by saying that my experience was a 100% nightmare. The guys were friendly enough and…read moreshowed up at a decent time, so those are about the only positives I can mention. The movers were extremely unprofessional when it came to handling my belongings. They didn't seem to work well together, and they often carried more than they could safely manage. As a result, several items were dropped or damaged. One example was a file cabinet that was damaged so badly that it is no longer usable. They also damaged my $2,000 leather couch. They wrapped it with probably $100 worth of packing materials--which I had to pay for--yet they still left a significant portion of the couch exposed and unprotected. If you don't purchase full-value protection, you quickly find out that you have very little coverage for damaged belongings. But the damage wasn't the worst part. After the movers left, I realized that some of my belongings were missing. I had a couple of random boxes containing various items from my house that I had packed at the last minute. Both boxes were gone. I checked my old house and my new house, and they were nowhere to be found. Some valuable items were in those boxes, and unfortunately, I have no way to recover them. Everyone involved simply says, "I don't know. I didn't see anything." When I contacted management, I was essentially told that it was a legal matter and that I should call the police. At that point, there wasn't much I could realistically do. I ended up taking the loss and moving on. However, I want to warn anyone considering using this company: these movers were extremely unprofessional, and I would not recommend them. My belongings were damaged, items went missing, and the entire experience was incredibly frustrating.

We contacted Chris and team to unload a truck that we had packed and driven ourselves from…read moreNashville. I contacted Monumental Movers 2 days prior to our arrival and they responded immediately offering to assist. Chris was super professional coordinating the service. The team arrived on time, inventoried the space, and got to work. They unloaded a truck full of all things from a three bedroom house in under three hours. Everything was handled with care and they offered to help stage our rooms. We couldn't recommend Monumental Moving more. They're outstanding! HIRE THEM.

Movers sent out without any equipment to use and project took twice as long as it should have. Not…read morethe young guys fault that did the job at all.

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

I'm extremely disappointed in how Smooth Moves Cville is handling our broken TV situation in which…read moretheir workers insisted on moving our TV (probably because my partner is pregnant and the smaller mover has "8 kids and expecting more"), broke the TV and acknowledged they broke it but get back to the office and blame us. The office people had the nerve to tell me "the movers don't always know the policy" then why let someone represent your company make false promises IF THEY DON'T KNOW NOTHING. This is on top of being an hour late to the house we moved from, taking at least 3 breaks, and taking several pictures while inside our home for who knows what. Update: Rachel also likes to post as the company on facebook with the same lies as they continue to make. As I expressed there others should be concerned with going with a company that is not trustworthy or honest especially when it involves entering your personal space. Best to avoid. They may be the cheapest but you're definitely get the same customer service as the saying goes "you get what you pay for." Hire friends before them and don't even consider as a last resort.

Moving nightmare! Movers packed strange mixtures of boxes, no labels and a lot of damage. We were…read morefeeling overwhelmed and very frustrated, until we contacted and met with Sarah. From the very first phone call, to an in house meeting, we began to calm down and feel finally on the right path. Sarah is knowledgeable, very experienced, has the contacts and down to earth! She suggested possible plans of attack and we came up with a plan. Follow up comments will come as we progress. Stay tuned........

I would definitely use Sara if you need help organizing your life. This was a great experience…read more And even having this one area decluttered makes me feel better.

I had a great experience with this storage company. The team there is very helpful and professionalread more

Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.