the 'manager' left me their email and I sent them a message to which they never responded…read more(shocking). I attached the screenshot as proof. The tracking from 08/12 still says they haven't received the item. And my customer called their store to ask and they said that they 'ship every day' and that I should call UPS. Even my customer said the woman on the phone was rude. The woman on the phone also asked if I got a receipt which basically means since I didn't get a receipt that they have no control of what happens with packages that go to their store. Riiight. This store stinks with a capital 'S'. Pretty sure they threw my package out. Wish I kept it and walked out. What's worse is when I contacted UPS directly (several times), they told me to open a claim. I already did. They did nothing. I also have a premium membership but i'm cancelling that.

There are so many reviews at store page in yelp, google, facebook on store owner as being the worst…read moreperson ever. Avoid this location at all cost. Here is the worst experience of my lifetime:- I reached the UPS Store (#4939) around 5.40PM on Nov 4 2024 at Fort Mill, SC to drop a package. A man standing next to the machines shouted angrily "GET IN THE LINE". As soon as he saw me he was angrily fuming. I said "I just needed to tape". He said again "GET IN THE LINE". Thinking he might be having a rough day I ignored and went back to the line(3-4 customers). After a couple of minutes he called me out of the line to the machines next to where he was standing. He looked at me and screamed again "YOU DON'T WANT TO SCAN?". I was simply waiting for the instructions and didn't appreciate the mean reply. Meanwhile some caucasian women entered the store and he greeted her with a nicer tone saying "Good Evening". I felt weird by the contrasting treatment but ignored him again. I scanned the package. He again talked in the same tone "LEAVE IT THERE AND GO". This time I had enough of his behaviour directed towards me. As a customer I expected better. First time I talked back and said "I will wait for the package to be sealed". I was returning a phone and in the past ATT has lost my phone so I wanted to be extra careful. He screamed "LEAVE IT AND GO. I WILL SEAL LATER. YOU KNOW WHAT I HAD ENOUGH JUST TAKE YOUR PACKAGE AND LEAVE THE STORE. THIS IS MY STORE AND I CAN DENY SERVICE. I AM DENYING YOUR SERVICE JUST LEAVE". I was completely shocked at the humiliating and discriminatory behaviour. I tried to reason with him by saying "You have not been talking to me decently since I entered the store". He smirked and said again "This is my store and I can deny service. Just leave the store". I asked what his name was. He aggressively pointed at his name tag and looked at his coworkers and said "MY NAME IS HARI" as if daring anyone of his subordinates to question him. I turned sideways to two employees working at the counter to reason with this man and come to my defence. They saw their boss looking at them and simply went back to their work and kept their head down. By this time I was simply lost of words and stared at the worst discriminatory experience of my lifetime. Just the sheer insult has taken me aback. Looking at my plight a UPS delivery driver said "Sir, please come out I can help you". When I was outside he inferred to ignore the incident. He told me about another closest UPS store (20 mins drive one way in the wrong direction). I have ignored the man twice but I can't ignore it again! After this experience I don't think if me or my family will ever be using any UPS services/stores again, a place where I was humiliated and discriminatory denied a service. I will raise this incident to the appropriate authorities. This behaviour and insult of customers is not just appalling but illegal too.

I have always found the people working at this UPS store to be very nice, helpful and efficient…read more Try to go during quiet times. The parking could be a challenge. If it's congested, I park at the CVS.

This was possibly the worst, grossest UPS location I've ever visited! If I could give Zero stars, I…read morewould. As luck will have it, I had to drop off an Amazon return at this particular location...and even from its tight parking situation, I knew it was going to be bad. Once near the door, noticed there were maybe 8-9 people in line, with no social distancing either. People were basically standing inches away from each other. I made an effort to create a 6-foot distance, but that soon failed as the person behind me decided to inch closer and closer. At least the customers were wearing masks. *SIGH* Then, I noticed that one of the two females working the counter had NO mask on. HUH?? This heavy set, dirty blonde with some camo jacket just went about talking to the customers without a mask...and here we were, in a small, unruly looking UPS store, filled with people. WTF?!? Soon after I left, I actually called the store to talk to a Supervisor...and she flatly, unapologetically said that this female had a health issue. Basically, she was fine letting her work there in the open, in a customer-facing job without a mask. O-KAY. So, since this clerk had a "health issue", she's free to risk OTHERS' health?!? Just WOW. How does this ridiculous, lopsided philosophy make any sense?!? Again, WOW. Just beyond selfish and stupid. (BTW, if one legitimately has a health issue, he/she should be able to wear the VISOR Mask at the very least. If not willing to do that, that basically tells me they are LYING) This Supervisor basically stood up for her "unhealthy", selfish employee, and even went on to proudly declare that she's not bounded to wear mask or something to that sort...to which, I just basically hung up. I mean, what's the point?? UN****ingbelievable!!! All I know is this... I will NEVER go back to this UPS location.

This UPS used to be one of the best locations before management changed. I could walk in, be helped…read moreright away, and never had a single issue. Now every time I come in, the customer service just gets worse and worse. I get that policies can change, but there's no excuse for the rude and dismissive way customers are spoken to. It feels like they've completely lost all respect for the people who walk through their doors. The way they conduct business now is unprofessional and honestly insulting. I will not be coming back to this location again.

Was doing an Amazon return. The process I personally had to go through made for some confusion but,…read morewith help from staff member I was able to complete process. Value for label might be a little high ($3), but it is what it is. Also 10 days prior to Christmas so a lot of folks in the store.

I think I've written maybe three negative reviews in my life, but this place warrants one. When I…read morecame I checked the other negative reviews and they echo what my sentiment is. The owner of the store needs to reconsider the employees. I've lived in the area for 2 years and I will go out of my way to go to another less convenience store to not deal with the employees. The environment is tense. Just because there is a long line does not mean you can be short with people. Multiple times I've been told to step aside and get out of the line because I don't have my QR code ready for an Amazon return, the phone has literally been in my pocket and I have been in the process of taking it out, or in the process of opening the screenshot of the barcode with my phone unlocked and in front of them! As someone else said, it seems people are tense, maybe they're overwhelmed because it's busy? I don't know but it's not relevant. Since I've seen complaints about staff in other reviews, it seems perhaps there need to be changes or reprimands. It is so unnecessary to have a negative experience just trying to drop off a package when you're going about your day.

Every time I go in there and I go a lot I am treated so well. They are efficient and work very hard…read moreto accomplish what needs to be done. Kind and thorough!

Today was my second experience at this store. Back in May, I went here to use their 'shipstix'…read moreservice to send golf clubs to Manchester, NH. It was a good experience, a few bumps but nothing major. Today, I needed to get some art prints enlarged so they would be suitable for framing. I was immediately greeted by a gentleman named Tyrone who introduced himself as the Manager and indicated his colleague Maria as new and was in training. I said that's fine and waited patiently for about 15 minutes while the two people in the store were being assisted. After about 20 minutes a lady with her hair wrapped up in a colored piece of cloth walked in and put her box down on the counter while she talked on the phone. Then she started talking to the Manager. I looked right at her and said 'excuse me, there are others that are waiting in line'. She got mouthy and said something like well you can just leave and go to another store. I said to her 'There are rude people who always think their time is more valuable than everyone else' and I walked out. The Manager came out to my vehicle and apologized and I told him I had to run another errand and I would be back. I returned in about 45 minute and the problem was gone and I proceeded to have Tyrone assist me. He as knowledgable, professional and helpful. He apologized for the rudeness of the customer. I told him, he didn't need to do that but I appreciated him for coming out to my vehicle to speak to me. I told him, I have encountered rude people many times before and most of the time I let it go but my New Years resolution is to 'call out rudeness' Name it as such and indicated it's not acceptable behavior, I don't care who you are or where you come from. Believe me people, if you allow rudeness and unacceptable behavior to continue common courtesy and civility will disappear. Thanks Tyrone, you turned what started out as a bad experience to a five star review.

Here's a polished, heartfelt Yelp review that keeps your voice and sentiment:…read more I placed and paid for an order out of state for my elderly mother in law. When she arrived, the store had a hard time locating it, which really stressed her out. I resent the print job by email and they printed it right away and brought it out to her car. Special shout out to Tyrone. Not only did he deliver the order to her car, but when her car wouldn't start he jumped it for her. We worry about our elderly parents, and moments like this remind us how much it means to have someone kind and capable step in. Tyrone truly saved the day. Tyrone, our family is grateful for your patience and your generosity.

I have been using Postal Route for my online Etsy Shop "NoirVeda" business street address. As a…read morebusiness owner I want to keep my home address separate, so this works perfectly. I sell Ayurvedic organic skin products and growth serum for hair. So far I have not had any issues. If something is returned to me they will scan and send me a email. I can decide if I want to pick up the mail, or have them deliver to me at home. So far Im a happy customer! @glampedlife

Top notch customer service! I can't say enough good things about this place. I drive an extra 4…read moremiles instead of going to the Fort Mill post office. They are quick, friendly, and reliable (unlike the PO). I receive a transaction email as well as an email when a package has shipped.

Comparing this location to the one in Charlotte, there is no comparison. Not as much merchandise,…read moreand what is there isn't as great. The bins were barely filled, so there wasn't much to root around in. I don't know, it was just a disappointment. I know they haven't been open but for a few months, so maybe they'll improve.

I never write reviews unless its a 5 star so here you go. I have worked with this company since…read morebefore it was Minuteman and they are the easiest, fastest and most accurate of any service I use. A one minute call will get more boxes of business cards that are delivered within the week. I can't say enough good things about them.

if I could leave no stars, that's what I would give this place. On two separate occasions, I…read morestopped by and I wasn't greeted. The lady just proceeded to do whatever she was doing & then come up getting right to it. "what do you need?" I was so shook by her attitude for the second time, I just left. HIGHLY WOULD NOT RECOMMEND!!!!!

Liked using Collins Cleaners for pick up and delivery service and never had a problem. Was excited…read moreto learn they were going to have a store front in Belmont. However, so disappointed- not only did they lose a barely worn silk shirt, but when I reported it weekly and even emailed it took them 2 months to reply. Kept calling and stopping in, when finally received a call back she tried to tell me about their process and how everyone that involved counted five garments at every step. However this store front has never counted the farmers at drop off or pick up in front of me. They did not own up, replace or reimburse me. Don't use them! Quality and honesty can be found elsewhere! Customers don't matter at Collins Cleaners!