We have resolved our issue. Thank you David for your help and resolution. I want to go on and say we have frequented The Postal Route for numerous services. The gift shop, shredding, package mailing and lately the addition of the wonderful coffee shop. read more

I have been using Postal Route for my online Etsy Shop "NoirVeda" business street address. As a business owner I want to keep my home address separate, so this works perfectly. I sell Ayurvedic organic skin products and growth serum for hair. So far I have not had any issues. If something is returned to me they will scan and send me a email. I can decide if I want to pick up the mail, or have them deliver to me at home. So far Im a happy customer! @glampedlife read more

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Top notch customer service! I can't say enough good things about this place. I drive an extra 4 miles instead of going to the Fort Mill post office. They are quick, friendly, and reliable (unlike the PO). I receive a transaction email as well as an email when a package has shipped. read more

Excellent service!! I have been using them for over 15 years since moving to Tega Cay from Ohio. What a Great staff!

Adorable. Super convenient and more than just a Post office. For a little inteligente toy for my daughter, super nice staff, organized and full or gifs too. Perfect! read more

The Postal Route - Shipping Centers Near Me - Fort Mill, South Carolina

I love how quickly they process the line. Also browsing the gift shop items as you wait in line helps pass the time.

I absolutely love this place. When looking for a post office, I found that the Postal Route was the nearest USPS option. I am SO happy that that is the case! The service here is top notch, and every letter/parcel that I've ever shipped has made it to its destination on time, even internationally. read more

Meh. This is about how I feel about The Postal Route. It is a convenient stop for me, much more than USPS. However, like lines at USPS, there are lines here. I really don't care for their line setup as well. Basically wait behind a wall waiting for the sign telling you to proceed to a certain numbered cashier. The Good: -They are good for drop off -They are good to buy postage and ship out quickly The Bad: -Their customer service is questionable. 1. One time I was there on behalf of my work and took in several business envelopes - had business logo on the envelopes and we needed stamps as our postage machine was not working properly. The person wanted to hand me cartoonish stamps, to which I said no, just give me the standard flag stamps please. 2. Another time I was there for a personal mailing of a package. I already had stamps on there, but knew I needed more as I ran out at home. I asked them to weigh it to see how many more stamps I needed to purchase. They said they could not do that and I would need to go to USPS for the balance. What? I can't just buy more stamps that I need? It may have been the case of untrained workers, but if that is the case, they are not ready to be working and handling customers on their own. I'll probably continue to go there, but sometimes USPS might just be worth the extra few minutes it takes to get there. read more

I can't say enough good things about the staff at The Postal Route. I've been a very happy customer for more than 20 years. I'm especially thankful today for Tony in the Print Shop, who came to my rescue. read more

Love this place. Easy. Convenient. Quick. And waaaay better than the atmosphere and attitudes found in literally any post office. Lol

The staff is very lazy and do not care. They lose mail that was put into the mail drop box consistently. I have a certified package sent from them that got lost. I went several times to ask them for a status update and the owner looked at me and said not his problem. He told me that I needed to look up the local post office in Florida and ask them. I asked him isn't that his job and thats why I paid extra for his service. He replied not his job to help look for lost packages that was sent from his store. They are the only ones in the area so they do not have any real competition so basically be aware that they will lose mail, packages, and not care. Horrible owner and lazy staff read more

Very friendly I was waiting for a package to arrive Christmas Eve, they offered to call me after hours to let me know it arrived they called an hour after closing and Christmas was saved!! read more

Great business! Staff is so friendly and helpful. They have all size boxes available if you need. Lots of gifts in case for last minute ideas or just because. The postal box rate is the best in the area and shippers can't tell it's a po box. read more

The Postal Route - Side entrance - Shipping Centers Near Me - Fort Mill, South Carolina

My husband and I have been going to the Postal Route for years since their old location and we highly recommend. Their customer service and organization of service is fantastic. The owner David is also very accommodating and helpful and sets the bar for his employees to do the same. read more

Great place to go to mail stuff. Easy in and out services and good prices to boot! You can't beat that and it certainly beats standing in line at the post office! Plus here you have different shipping options so you can decide which is the best for the items you are shipping and cost wise! read more

I think this place is great. The customer service is excellent. The staff are super nice, and they always give me multiple options for sending my packages. I've read some of the other reviews, and I have to laugh. Lines? Sure, if you go at busy times. I've been many many times and walked right up to the front of the line. I've never waited long even when there was a line. There are always lots of stations open. As for the line configuration, I personally like having fun things to look at while I wait. I also think it's a nice touch that everyone in line is not glaring at the back of your head while you work through your huge pile of packages! There are also multiple check-out areas if you only need stamps or to purchase something. Usually the line is only for shipping something. As someone else noted, your address and frequent ship-to addresses are on file, so that's easy. Everything you could possibly ever need is there. Plus it's easy to get to and has plenty of parking. read more

The Postal Route is a good place for all your shipping needs .. and then some. They have eight stations with shipping professionals waiting to assist you. There is also definitely a lot of "stuff" for sale. A true hodgepodge of crafts, sports memorabilia, and then some. read more

These guys and gals are fantastic! Always friendly and super helpful. I've sent packages to family in Taiwan and they know the ins and outs of international shipping. They've got a fantastic set up for handling peak times with their waiting system and their location is convenient with plenty of parking. Love the fact they keep your customer info online and can just pull up what's on your profile to prefill the return address on your shipping labels. Only way this could get any better is to have folks enter their information while in line so that customer profile information pops up when your number gets called to a shipping station. It would cut down on a few seconds per transaction but would add up over the peak periods. read more

The man in the front was a little rude i work for a company delivering packages and he told me you need to tell "your people" to know where to deliver your packages. Like I'm the same person that come i just couldn't believe he said that. read more

Great service! Every time I go there the staff is incredibly friendly and helpful. They have shipping supplies and as long as you have the label will take retail returns. read more

This post office is fantastic. They can do anything there printing, packing, shipping with any carrier. Returns, great gift shop. Hard working staff even during tough times through COVID. You should really come check it out if you have never been. You will never go back to a regular USPS building if you do. read more

For a long time my husband swore by this place, but I would always just go to the post office. I was running errands on a Saturday and needed to ship something that I hadn't packed yet. I stopped in because it was on my way, and now I can see what my husband meant. They pack and ship and give you the cheapest option between all the USPS, FedEx, UPS and DHL on how to ship! It was a great experience and makes things easier. I'll definitely be back! read more

I have tried hard to give them my business, it seems they think mailing stuff is some kind of huge science, everyone that works there says they have to get David to help, he is full of rules and regulations as to why you have to send it a more expensive way (even when every other place just ships the same as is). It appeared when he (David) took the place over years ago he was going to change the reputation of the place, that lasted a minute, they are back to the old way of treating people like they are dumb. Customer service is how businesses grow, this place has little to no customer service at all If you wish to be taken advantage of then this is the place to go. Im done with them forever! read more

Very convenient cute store. Makes it so easy if you live on the other end of Fort Mill, as it serves as The Post Office on this side of town. Cute cards and gifts if you want to throw something in the package last minute. :) read more

The only place I will ever use to ship. They are super friendly and are always trying to save you money. I drive all the way from Charlotte to use them for all my shipping. I go there about 3 times a week. read more

This place is amazing. I only ship or mail items for my business once a month or so. But the USPS has never offered to tell me a better, faster, and less expensive way to ship items. They were so helpful there and saved me money. I will always go to Postal Route from now on read more

I have been to this location many times. I have always found the staff efficient and friendly. I am not good with picking out "cute" things so they have taken time to help me go through thier available packaging and stamps and such. Facilities, merchandise, efficiency and customer service are all first rate. read more

The Postal Route is a Post Office, FedEx, UPS, and DHL Authorized Shipper & Business Center. The customer service is amazing. I walk in without knowing the best and most affordable method to ship/mail an item, and they always make me feel like I'm their most important customer. I continue to keep going to this location for all my shipping/mailing needs! read more

The Postal Route is the only place I go to mail my packages! Dave and his staff are so friendly and find the least expensive option for you to send something. I mailed a care package to my Marine and it was there the following day! All of your addresses are stored in their database so shipping things is a breeze. They do it ALL!! They also see the best peanuts and have a fantastic gift shop(-: read more

This place is the absolute worst. Dropped off a package return to Amazon 3/19/2018 asked if I needed a receipt.They checked the return label and so no it looks good. Package hadn't been delivered by 3/23/2018. So I tried to track the package on UPS. Said had never been scanned into the system. So I open up a claim with UPS and was told to check with facility I had dropped the package of with. Checked back with The Postal Route on 3/27/2018. They said they had no record of me dropping of the package and that they don't make mistakes. I told them to check their video footage. Then was told the cameras don't go back that far. Really, a week... Then was told I was pretty much out of luck for $100 worth merchandise that they mishandled. Very shady if you ask me... Now, if you you think this is just some crazy review from a mad customer, yes it is, but... I'm mad because I was wronged.. I'm not a nobody or a one time customer.. My name is David Kilmer. I work right around the corner at Fort Mill Hyundai. I have worked there for 10 years. If you own a Hyundai, chances are you know me... I was treated wrongly and accused unfairly by this establishment and ask all of my faithful customers to avoid this establishment. I would never treat my customers in this way and hope you would not support this... Thank you read more

Saved the day for me! Their Gift Center provided the perfect baby shower gift complete with ribbons and bows in the nick of time! Thank you, neighbor! read more

This place is awesome! Everyone who works here is super nice and helpful. Love doing business with them.

I always have a very pleasant experience at the Postal Route. The staff are always cheerful and courteous. It's the place to go for all your mailing and shipping needs. They even sell greeting cards, mailing supplies, and gift items. Highly recommend! read more

The Postal Route is a great little one-stop shop for your postal needs, a notary and small gifts to throw in packages last minute. I've been using their services since we moved to FM about 6 months ago. My packages arrive ahead of schedule and that makes me happy. The staff is friendly, the store is organized and I'm happy such a cool business is in my neighborhood. :) read more

I personally have never accepted a job that I cannot finish properly. I brought in two medical posters that I needed laminated, they said they could do it. 2 hrs later when they called to say my posters were ready, I was pleased the the job was done earlier than I expected. However, when I got there, while the posters were laminated, they had not been trimmed, all of this ridiculous excess of laminate was obvious. When asked why they had not been done properly, I was ONLY THEN told that they did not have the tools to trim and that they would have to send out to fix and that would cost extra.... note that I didn't even get a discount for this incompetence. I let it slide and thought I could do it myself with scissors and left. They are still not done due to my fear that I would probably jack them up by cutting them unevenly and I am now furious. If you cannot do the job properly, then you should NEVER accept the job to begin with. Incredibly poor service and greed seems to be their game. read more

I love this place. I've been in here multiple times, mostly in a pinch (i.e. my package should have been out yesterday), and have always been met with friendly and willing staff. They have helped me after-hours with international shipping and I've had the owners personally help me get my shipping fee down. Great customer service (and it always smells nice)! read more

The staff here are friendly and quick to help you. It's also a little shop with some pretty cool gift ideas. The have all the special packing stuff you might need for those odd packages and the typical boxes, mailing envelopes, tissue paper you might need. I go here about once a month to mail all my birthday/anniversary cards out to everyone. read more

I dropped off a book to be spiral-bound early Wednesday, with the promise that it would be done Thursday morning. The gentleman I left it with seemed a bit distracted and not terribly interested in helping me, noting that he couldn't be sure about finishing at a certain time or being able to answer the phone if I called to check its status before coming by. Thursday morning, I arrived to pick it up, and another gentleman said, "Oh, there's a problem with that book." The original guy had made a mistake and bound the wrong side of the book, requiring him to cut off a large portion of the borders. He was ordering a new book to replace it, which would arrive Friday morning. I was told the book would be ready Saturday morning. Saturday, the book still wasn't ready. Monday morning, my husband went to pick it up for me and it STILL isn't ready, with no explanation other than the man who does binding isn't here. Frustrated now, I called to find out what was going on and was given no real explanation and no help about when it might be done. Alan, who does the binding, should be in around noon or one, but that was it. I finally requested that this be handled as soon as possible on his arrival and that someone call me when it was ready to avoid a fourth wasted trip. No apology, no effort to contact us, no offer to call, etc. Look, mistakes happen and I'm perfectly sympathetic about that. But I do expect a business to go to some lengths to fix it and make it right... without me having to try to work it out. While two of the employees were very friendly, it seems the Postal Route really doesn't care about messing up the order or the inconvenience it has caused. The lack of customer service, sadly, is what has lost them any future business from me. Update: I waited all afternoon for the call saying it was done. No word. Finally called at 5pm, and was told by David that the book never arrived. I'm astounded that Alan never bothered to call me to let me know, and I still haven't gotten any kind of apology. I'm very disappointed and will certainly not be going back there, and basically want the ruined book back so I can go somewhere else. read more

I use the postal route to ship my baseball cards just about every day. The staff is always very attentive, and smiling. Carol is so sweet, I love it if there is a line and I have her as my customer service rep. It is a very smooth running business with customer service being paramount. I have tried other shipping companies in the area and this one is by far the BEST! Their prices are the best in town, unless you would prefer to drive all the way to the post office, however there you will not get your address label typed in and printed out, and that helps my business look more professional. A+++++++++ read more

ABSOLUTELY love this place. One service they offer is if you mail to the same person often they keep the address on file and just print a label for you each time you mail something, this is great for college care packages. read more