Everything-always friendly and don't make you feel stupid if you forgot something about your return-very friendly!!

I had the worst experience at this store. The owner was discriminating against me. He wanted me to use the self scan but I wasn't comfortable with it as I had not used before. He got mad and had a horrible attitude because he had to scan my item. There's no place for discrimination in this world and this has to stop. Will be contacting the corporate office and the better business bureau. read more

Just insane charges for shipping anything beyond envelopes and very small packages. Attempted to drop off an EMPTY 12 bottle shipper to send to FL and they tried to charge me $91 for a 5 lb. box. Did I mention it was empty. When I questioned this insane price, he played around with the dimensions to get it down to the super low price of $48! Wow. How nice of him. Be warned, you have to ASK them what it is the least expensive option. They are salespersons and only tell you how much it will cost to get it there on a specific day, so they are not quoting you for ground shipping. Sneaky peeps abound. Go with FedEx and it will be less expensive and will get there faster too. read more

Always wonderful service. Fast and friendly. Thanks for Keith who saw that I had large, awkward boxes to bring in from my car and came to the door to assist me. I appreciate it read more

This experience was amazing, and was my first time shipping things during the pandemic. My cashier was perfect, respectful and helpful, especially with my concern due to being high risk. Please wear your masks and keep this wonderful woman safe who helped me mail these packages! read more

Keith was awesome he really went above and beyond to help me out. Customer service like this is hard to find these days but this place is awesome -Thanks Keith. read more

Fast, efficient and friendly and as I always chat, they have a sense of humor. I mailed several packages this year and they all arrived on time. Also I just found out that they have shredding services. read more

I've only stopped at this location twice-usually because my closer location rarely opens when they say they will (Phoenixville). Both times the sweetest guy has greeted me. Even though I'm in and out, he always makes short convo. So pleasant. Noticed I was pregnant and congratulated me and we talked about his new babe, too. Sometimes you just need a solid minute of genuine niceness. No wonder this location has such a great review! Thank you! read more

Always excellent service w friendly and helpful employees! I always opt for UPS for shipping over USPS ANY DAY!!

These guys are shady. I would give zero stars if I could. On Mon Dec 10, 2018 I shipped a package from UPS store #5082 in Royersford, PA to another UPS store in Shoreline, WA (20126 Ballinger Way NE). I asked the shipper if I could ship from one UPS store to another and they told me that was fine but it would cost extra. I agreed and paid $157.38 for this shipment. Upon arrival, the WA UPS store rejected the package and had it shipped back. Once I saw the package had been signed for, I called this UPS store and was told it was shipped to the post office as a man named "Darren" had signed for it (which I could see via tracking) and they said no Darren worked at this UPS store. I told them this was ridiculous as it had my return address and was shipped from their store. After minutes of arguing they admitted it was in their store. I was stunned and headed out to get my package from them. I went to this store to retrieve my package and get a refund but was shocked when the UPS store said I could not have my money back and that I had to pay the return shipping to get my package back (an additional $97.63). They said I had to pay the money then file a claim with the parent UPS corporation. I paid the money, collected my package and called the UPS office. I was then told they cannot file my claim and that I have to resolve it myself with the PA UPS store. After much back and forth with the parent corporation and this branch, I eventually found out I had to call a second UPS corporation and filed a complaint. It has been 18 days with no further follow up even after two requests for an update. I went to fedex and shipped the same package for only $110. A customer there told me this UPS store overcharges among other shady things (obviously this is second hand but I'm inclined to believe it). So BEWARE. Shady dealings, overcharging and terrible customer service. I'm still out of my $255 and have not heard back from UPS corporate after two emails asking for an update. read more

Have had two experiences here.. incredibly frustrating. Set an appointment to get my fingerprints done and when I called to make sure I had the right ids they told me I couldn't come at the time that I had scheduled online... Then two weeks later I had to get them done again called to confirm my appointment this time they told me that the girl was on lunch for two hours so I came in two hours later and she still wasn't there... The employee said she'd be back in a half an hour and I could wait... No apology just too bad read more

I have stopped by this location many times in the past few months having printing projects done for my daughter's wedding. Shereen Rateb and the entire staff are efficient and very nice. I gave them a few rush printing projects that included church programs that were quickly done in an hour! read more

By far the best customer service! I have been coming here for years and keep coming back. I just shipped several international packages and the staff was so accommodating - they even brought us chairs and waters!! read more

The UPS Store - Shipping Centers Near Me - Royersford, Pennsylvania

I needed help shipping a package back to Amazon and Shereen was very helpful. She was friendly and patient as we figured out the best method to package my return. I didn't feel rushed even though they were 10minutes away from closing. Great service. read more

Michelle was very patient and helpful. This is the friendliest Ups I have been to. Recommend this location to everyone and be sure to ask for Michelle. read more

Make sure you know exactly the shipping method you want before going to this store. The employees will try to sell you a more expensive shipping method. I repeatedly asked for the "least expensive" shipping method and that the package "did not need to arrive by any specific date", despite this Michelle attempted to sell me 2 day select. Again I asked for the cheapest method, and she pushed the arrival date back a day or two, and then offered me 3 day select...Not knowing what these terms meant, like a sucker I inserted my chip card and signed on the pad. Once I got back into the car I looked up rates only, and found "UPS Ground: is the least expensive option. I confronted Michelle and asked why she didn't offer Gound as an option, she didn't have an answer and just fumbled on her words. I asked for a refund, and that I would ship my packages USPS. She and another woman with short dark hair said the driver has already left the building with my package, which I know was a lie b/c I was in my car 10 feet from the Building with clear views of the only entrance to behind the store, and no truck came or went. Not to mention the store was still full of customers waiting to ship packages. I filed a complaint with the cooperate office, and they reached out to the store. No one was even willing to call me from the store, not the manager or owner. Since they had my signature, they said, they would not consider even a partial refund. There was a larger African American man behind the counter also, very friendly and polite, I think he was in the service as he wore a wounded warriors hat. He witnessed the whole thing. Hope he reads this, and mentioned something to managemnt. I am sure Michelle and the other woman have done this to other customers, buy how comfortable they were in dismissing and lying to me. If you have to use this store, make sure you know exactly what product you want and how much it should cost. read more

This is a really awesome new UPS store. Two young ladies are on staff always and are very very attentive. They are super quick and helpful in packing the packages and are very efficient. read more