Go to any other UPS store. Drive as many miles necessary. There is a store at 740 4th Street that has 4 stars. I'm not surprised this store has 2.5. They disregard how you want a pkg shipped then they open your pkg and repackage your box WITHOUT contacting you and all of these pkgs were damaged when they arrived. We have spent thousands of dollars at this location but I'm DONE. read more

Unfortunately, if you have to print out one page of paper, they charge you $3.21 . Need a quality UPS label printed, and forget to print it out at home? They'll print it out for you, for $3.21. that's not a good value. You can probably print it out for free somewhere. Or a library. Or a place that charges like 10 cents per page. Save your money read more

The folks at this UPS Store are always so helpful. I needed to ship packages of medical supplies to my relatives in Cuba who desperately need them. There is a strict rule that packages cannot weigh more than 10 lbs before being sent to a courier in Doral FL. The folks at UPS have packing down to a science. They helped me pack the most I could without exceeding the 10 lb limit so that my family will get the first aid supplies they need. read more

The UPS Store - Pain relief - Shipping Centers Near Me - Saint Petersburg, Florida

The staff is always super pleasant! I come here often and I've never had a bad experience. They go above and beyond taping my packages, verifying tracking, printing my shipping or return labels and ship quick! Thank you UPS on 4th Street. I can rely on this location. read more

I asked for help with a return ( not tech savvy)and they were very kind, patient and knowledgeable.will continue to patronize

The UPS Store is conveniently located in the Northeast Shopping Center. The wait time is minimal and the staff is very knowledgeable.

Hours misrepresented online. They apparently close at 4:00pm on Saturday and closed altogether on Sunday. I wasted gas and time even bothering to come here. read more

I just left this store and now I know why they have low ratings. The owner, Gina Farnsworth is rude and not helpful at all. Even though my return instructions clearly said to drop it off at a UPS store, she clearly didn't want to help. To add to the rudeness, she was condescending and suggested I leave my return with her (with no label) suggesting it was going to go nowhere. Poor customer service from the owner is sad to see especially when her employees see her engaging in this behavior. read more

I stop by this UPS store often as we are always mailing boxes to our family up north. The employees have always been very courteous and helpful. While UPS is generally more expensive than shipping with the USPS, I don't mind paying a premium in most cases for the convenience and additional services that UPS provides, like tracking, which you have to pay extra for at the USPS anyway. Since I have been a customer there for many years, they have all of the addresses that I routinely ship to already in their system which makes the whole transaction very quick. This store also has shipping supplies as well as many typical office supplies. They even have a small play area for children! Another local and unusual thing that they sell are many small items, like change purses, totes, and magnets with vintage postcard-style images of St. Pete. See photos. I love looking at those items. read more

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This location is slightly better than useless. They close at 4pm, closed on the weekend and can't really do much. Also they close their doors early. Don't waste your time coming here, try one of the others. The lady will make you go somewhere else to print a mailing label just to walk back to their store. Don't give this store your time or money. There are much better UPS stores just a few minutes away. Hoping they go out of business but look at their reviews. read more

After reading the instructions for a UPS return to Madewell, I was told by Madewell , if I do not have access to a printer, bring Madewell's email, and UPS will gladly print one for me. Well, I did just that and I was told in a stoic manner, no we do not do that. However, you may use our computer for a charge of $3.00 and an additional fee for each additional minute and print your own. I emphasized what Madewell's return instructions specifically stated that UPS would print the label. I was told again by this young female that they do NOT do that. I got into my car, called the location at 740 4th St N and was told that they most definitely may/do this at no charge. When I arrived, I was warmly greeted, assisted at no additional charge AND given a bottle of cold water. At this location, the graphic designer as well as the Team Member treated me as though I was a member of their family!!! I encourage ALL in St. Petersburg to go to this welcoming UPS and NOT waste their time at THIS location. read more

Do not go to this store! Tried to return a large item purchased from Amazon. It arrived broken. I already had the label in my phone, which I showed the people at UPS, but instead of asking me to email it to them so they could print it (like I've done at other UPS stores), they said I had to print it for them, and they would charge me for the privilege. They directed me to a monitor with a place to swipe a credit card built into it. I was then directed to sign in to my Google account online. Since Google didn't recognize the device, I had to go all the way into the Google App on my phone, and find a code in the Security settings. They had approximately 7 employees standing around, but only one who knew how to use the system. Of course, none of them had on masks (they're so brilliant, I'm sure they've done their own research!). After I had done all this crap, found my gmail, swiped my credit card, and printed the label, they told me they would charge approx. $300 for the return. They had already seen the label on my phone, so why didn't they know this before they put me through all this? Of course, no one offered to refund the charge for printing my label. Then they suggested I sell the broken item on Offer Up. Seriously? read more

This UPS store is located in a good area right next to everything you need to grab ion you way the people there are very proficiant and to let you know when you're mail is in read more

Very friendly and helpful staff! I've been to this location several times. And Diana saved the day today by loaning me receipt paper for my business, and they don't even sell that paper! I owe her big time! Thanks so much! read more

Fabulous service! Gina and her crew ALWAYS make to extra effort to help ship things securely and at the best price. I brought two boxes in today and Gina suggested combining into one... and saved me a lot of money. They are the Publix of shipping! read more

Much improved over the years. The owner hires local teens to work as the clerks and the kids are super helpful and friendly. I come here regularly. read more

I walked in 2 min before they closed to just drop off packages that were returns from Amazon which is a very fast process. I went through all my returns and one needed to be printed out (also they said their printer doesn't work which to me doesn't make sense for a literal shipping store) so I said let me see if I dont have to print it and the guy checking me out with shaggy hair and glasses said "you know we are closed right?" in a very rude and annoyed tone. I was shocked because what store kicks someone out right at the time they close Most stores let you finish and then they close up. I then said I'm sorry I thought it closed at 7 and they said nope in a very rude way and acted like I was bothering them. DO NOT go here. You will be treated like a burden and they will run you out of the store! ZERO customer service or the ability to communicate with someone. i will also have to now wait to return my last package because this guy couldn't be patient enough to wait 3more minutes. read more

Always a wonderful experience when I go to this location. I had to ship a very expensive laptop to my brother up in Boston, it was packed in the store quickly and it was delivered to him without a scratch. Would highly recommend this store to anyone who is wanting to ship unpacked items! read more

I went in for an I-9 and fingerprint validation but prior to going the store manager was contacted to verify the correct pieces of ID I would need. After arriving it was determined by the 3rd party agency I had the wrong ID's and would not be able to complete task. The UPS staff was great but the Manager lacked credibility and business professionalism in she provided false info and no resolution support. A waste of my time. I was told I not allowed back, trust me I will not go back and plan to inform other business associates read more

Jazz is the nicest and most helpful person. I feel lucky every time I go in there and she's working. The whole staff has been very helpful - especially this holiday season. read more

I needed to have items notarized and also needed to have a few documents printed. The staff was very helpful and assisted me with a printer jam, so got everything printed perfectly. Then I had to re-digitize all the documents which the staff did for me very quickly. I was in their store for 30 minutes which was very fast considering all the work I had done. All the staff were very attentive and helpful, and I couldn't be any happier with their service. read more

Signed up for a box and was never notified that it expired during the middle of the pandemic where I was only making essential trips. They rented my box to someone else during this time and then still charged me for the box retroactively when I returned my key. They told me when I signed up I'd get a notification if I received mail and never received a notification when the bill was placed in my mailbox. Manager was very rude about it. Disappointing! read more

UPS has become the most customer-hostile shipping company I've ever dealt with. A few years ago, they'd make their silly "delivery attempts" and then hold a package for a few weeks so you could come pick it up. Things are different, now. Immediately after their third "attempt"--that very evening--they returned my four boxes of goods to the shipper, and told me there was absolutely nothing I could do about it. Now that I know their new policy, of course, I could have them hold it up to 5 days next time--if I sign up for an account and pay a fee. If I have anything to say about it, "next time" will be DHL, USPS, or fedex. read more

I live in the North East area and when I need to drop off a package I usually go here. The first time the owner got in my face about insuring the package and had an attitude. I shipped it anyway. Next few times I dealt with the employees and women who were nice and COURTEOUS. This last week I went in for a quote and my packaging which I showed the man. They said it was alright. I come back about an hour later with money and the other employee goes off on me saying that I can not ship that with insurance and that I have to repackage everything, and add about $15 to my total! I left and drove to the down town location (200 2nd avenue South). The women helped me and the service was top notch! I will highly recommend that you stay away from the North East shopping center UPS Store and their shenanigans. Its worth the extra 3 mile drive downtown to get GOOD service! read more

Do not trust this inept shipping store with anything you care about. The manager was rude and lied right to my face to cover up her mistake. Their "guaranteed" delivery time is fictional. read more

If I could give 0 stars I would. Horrendous customer service. Dropped a box off to be mailed, within an hour later they called to say something was leaking and I needed to pick up the box. The box was destroyed in one hour somehow and everything inside was damaged. They refused to take any responsibility and told me "today was not the day to complain" and "just leave." The owner who called me to pick up the box refused to take my calls or return voice messages and I had to contact corporate to ensure I would not be charged for the shipping. Absolutely disgusting treatment and I will NEVER return. read more

Without question, the best Customer Service in this industry. I have been a customer of theirs for 8 years now with a mailbox as well as handling all of my mail/packing needs. This is a family run business and they give you the family run business treatment. They regularly go out of their way to make sure that you get what you need whether you're a one-time customer or a daily visitor. They keep Customer Service at the top of their "to do" list. The negative reviews you may see are completely unfounded. I have been in this store on multiple occasions when customers are being difficult or insisting on getting things for "free". Every time, the staff is polite but firm on their policies while still trying to be accommodating. This place is an example of how you HOPE a business is run. read more

Up until five months ago, I used to love going to this UPS store. Prior, they had many folks working and they were efficient and fast. If the line was long, they were able to handle it fast and efficient. Now, it is a different story, it seems those workers are now gone, probably went off to college, as they should. Good friendly, nice and efficient. Now however, I wince every time I walk in. There is one individual who takes too much time to help anyone and he is not nice, I just want to walk out if he is there to help me, but I haven't, I just wait and something that should take five minutes takes 15 minutes at best. Also, the other folks there are not friendly, not sure what happened here. Whatever it was, I am now after not being treated nicely, will just go up two blocks to the USPS. They may have a long line, but they are friendly and efficient. Sorry, UPS store, not sure what happened. I did love you, now I have to quit you. Just so that Mark J. who left a review knows, when I was there, they told a woman who needed to ship something they couldn't insure it unless it was in a box, they did so in not a very professional manner, the woman was upset and should of been. That wasn't handled correctly. Also, the cost for a manila padded folder was $2.50, that is crazy. When I got home, I realized I sent this UPS, they should of provided me the envelope, my stuff would of fit and I should not of paid $2.50 for their packaging. read more

My experience was HORRIBLE. We were mislead about the service they were providing. They did not get the package delivered on time as promised. They charged $39.70 for a package weighing 0.2 lbs. that they actually turned over to Post Office for delivery. The Post Office charges $19.99 to ship that same package. The UPS store employee assured us it would be overnighted that is why we paid the extra money. That did not happen. He sat on the package until late that afternoon when he turned it over to the Post Office. Proving that even though he lead us to believe it would be sent overnight he had no intentions of doing so. This matter has gone back & forth for two days. It has involved 2 of the most arrogant UPS store employees (T & C), a 3 way conference call & contact with UPS Store Corp. Today I got a call from the franchisee. She called because I filed a complaint at Corporate and they require their franchisee respond to complaints. She asked nothing about what had gone on the past 2 days. She immediately jumped into her defense mode. Not a clue about customer service. After talking to her all the puzzle pieces fit into to place. She stated that she was not at fault, her employees did nothing wrong and that was pretty much it. Oh and she also said I talked so much no one could get a word in edgewise. Nice reflecting! I told Her that she WAS at fault, her employees were untrained, were lying to customers and good luck staying in business treating customers this way. Funny thing is as uninformed as her employees are ( not to mention rude) they are EXACTLY like HER. Hm, just read the other reviews. Seems that I'm not the only one who won't be back. read more

Just went to the UPS store in Northeast shopping center. Needed a 5 page B+W pdf printed. Charged me $5. Am I alone in thinking that's an outrageous charge? And they are very rude. These people have no business sense. No discussion. Go to the FedX on 5200 4th street. read more