Shout out to the manager Johan and his team at Mission Bay's UPS Store on 3rd Street! I'm really shocked by all the horrible reviews for this place because Johan and the previous manager Paul really took care of all my shipping needs, especially for important documents and invaluable items. They have helped me ship items across the globe and they have all safely arrived at their destinations, unharmed, all in one piece. Yes, the UPS Store and UPS shipping is more expensive than other shipping options, but I do feel you are paying for premium service and quality, as well as a guarantee. I just made a really big move and Johan and his team made sure I got every single box within a week. Given the distance I moved, I was really shocked at the pristine condition of my belongings once they arrived and also with how fast the shipping was! Thank you for all of your help and for staying overtime with my friends and I when we were manically shipping 10+ boxes that one night!! I'll never forget the great service you provided that helped with making at least part of my big move stress-free. read more

Avoid this location. Their shipping fees are far more expensive than other UPS Stores, and THEY CHARGE $4 PRINTING FEE + $1 PER SHEET That's right, $5 to print one sheet of paper! read more

Wow, this place is extra terrible. The employees are just so obstinate and just dead-inside awful excuses for representatives of UPS. I didn't even want to go here; UPS closed down the Customer Center on 16th and San Bruno Ave and this place is basically the closest. Let us just say that if this is it; I'd just rather not use UPS. read more

yeahhhh, i would not recommend going to this location to ship anything without a prepaid label. They will overcharge you -- i just learned that any UPS store can as well.. they have autonomy to set their prices but sheesh, A package that would have cost $15 to ship with my corporate account, $30 to ship from the OFFICIAL UPS WEBSITE... cost me $65 to ship with GROUND SHIPPING from this location -_________- I am so annoyed. Again, do not go here without your own label. read more

The UPS Store - Printing Services Near Me - San Francisco, California

Got my package handled quick and easy. Also, Jaime gave me a parking tip that I will use for now on.

Terrible Customer Service - Avoid This Location! I had the worst experience at this UPS store. I paid over $200 to ship two documents internationally, only to find out later that I would have to pay another $200 just to have them released--all because UPS made a mistake in how they were shipped. When I contacted the store for help, the staff was incredibly rude and dismissive. Jaime, the manager and his staff were unhelpful and clearly didn't care about resolving the issue. Save yourself the frustration and take your business elsewhere! read more

I just had an unexpected abelist experience here at UPS. Today at the store the UPS the associate behind the counter seemed incredibly rushed, even though there were only two customers in the store for the majority of my visit. They kindly mentioned I could use the self checkout as they were helping the customer in front of me for a bit. I thanked them and stated I will need help, so I'll wait (I'm visibly disabled). After a bit of a wait, another associate emerged from the back, and quickly helped me. As I thanked them I observed "that was quick!" since they had rapidly handled two transactions for me that I expected to take longer... This is when UPS associate 1 chimed in stating "See that's why I suggested the self checkout...and on and on...." which shocked me since I'm visibly disabled and had already expressed that I could not use that option. I replied "I can't use that, I'm trying not to pass out right now, and am too dizzy to read screens" as they continued espousing the benefits of self checkout while I looked on in confusion - I don't even think they heard me since they kept going on about an option that I was not physically able to use. I'm not sure what the urgency was, maybe I had just missed a wild lunch rush, but there were only two of us at the counter, so it was just bizarre all around. Seeing the other reviews, maybe this is just the normal poor customer service expected here these days, but I have been there with a line out the door without issues in the past. PSA - if a person is using a mobility aid, that means they need help with something. Don't assume you know what they need or what they are capable of. It's incredibly difficult for me to leave the house at all. If I have managed to make it to ANY store, once I'm there, I WILL need help - I don't expect to have to share my medical history in order to get assistance. Hopefully this serves as a reminder to UPS and the general public, not to make assumptions about people's abilities - when I'm on foot, I'm not suddenly healed - I'm just pushing through. Be kind. read more

Worst customer service for Amazon return. I was waiting in line to drop off my return and when it was finally my turn, the gal ( African American) said I need to go to the kiosk to do my one return so she can help next paying customer who was not doing Amazon drop off. I was not aware to do so. She could have said to use kiosk next time for my information and continue to assist me. Amazon is paying for their service which in turn I am also a paying customer. FedEx staff are friendly when I complete other returns drop off without this snobby attitude. This branch manager should definitely retrain this staff on what customer service is. It's almost like going through the Covid pandemic gives people excuse not to have any customer service read more

So recently I had to ship out a small run of paperback books I'd printed. Each one ways about a third of a pound (including the padded paper envelope in which it resides). So I was meeting someone near the ballpark one day and had 10 on me to ship, and here's a nearby UPS Store. In I head. The place is shockingly well staffed. 5 people working, at least. Anyway, the young lady at the counter is friendly. She begins running through the first package - it's headed to Sausalito, BTW. She reaches the price. "Ok, so.. it'll be $58, guaranteed tomorrow, $46 by Wednesday or $34 by Tuesday." I'm sorry... wait, what? She repeats the nonsense. Uh, this is a quarter pound flap of paper going like a 45 minute drive. "Yeah, that's all the options." I don't care about these guaranteed dates. Just ship it UPS Ground. She not only holds fast to the absurd claim that this package costs 34 bucks to ship, but two other people come and look at the screen to confirm. I ask for my parcels back and leave. I've since shipped the remainders of this run at three other locations (Geary, Mission Bay and Fillmore) and they've all laughed at the tale of these insidious 4th street grifters. Honestly, I wasn't even going to assume it was malicious or any sort of mal-intent until I read some of the reviews here. read more

this UPS store location rarely opens on time. Multiple items that I've sent through them have never reached their destination due to errors on the label. The staff is not very friendly. read more

Great customer service, but they are bad at passport photos. My photo was rejected by the US Passport Agency. *Passport photos are also cheaper and faster at Costco and at federal buildings read more

When reviewing a UPS store, we all must understand that we are reviewing the owner who holds that franchise, not the actual UPS company. A business is only good as the owner's word. This particular franchise owner went back on his word. When I called in 15 minutes prior to closing, I asked if he is willing to accommodate me if I ran about a minute or two after it closes, which is 5 p.m. on a Saturday. I would have been fine if he had said no and I would've made other arrangements. However, he said he would take my packages so long as I arrive no later than 5 minutes after closing. I arrive 2 minutes and the franchise owner denied accepting my packages and said he was closed. A business owner should not take back his word when the customer was told on the call specifically that he would still take my packages up to 5 minutes after closing. Nothing is more reflective of an owner than his approach to customer service. It is no wonder his mediocre reviews on his Yelp page shows no attempt to respond to any of his customers -- whether it was a good or a bad review. He hides behind the UPS company and allowing customers to believe it is the UPS' fault. When in reality, it is the franchise owner himself. There are better UPS stores in the city and other franchise owners that have more care in their words with their customers. I highly suggest you avoid this store and support other UPS stores. If this particular franchise owner took back his word here, there are many scenarios that this is a pattern. read more

Typical UPS store - great for returning packages and staff is polite and kind. I occasionally stop by to return packages at this location when other stores in the city are not available or open. Great spot! They also provide P.O. boxes. read more

Never use their notary services! This dude has no clue what he's doing. I've had dozens of things notarized but apparently he makes up his own rules... Here's a link from NationalNotary.Org on name discrepancies for the jackass that doesn't want to do his job... https://www.nationalnotary.org/knowledge-center/about-notaries/tips-tutorials/handle-name-discrepancies#:~:text=However%2C%20two%20states%20%E2%80%94%20California%20and,ID%20listed%20in%20the%20law. Not even sure how that dude retains his notary license... read more

Free garage parking customers patronizing Fanta Deluxe Cleaners, The UPS Store and Walgreen's. This is one amenity we see available in select areas. Clean store, efficient services and friendly staff members. If you have letters to mail or packages to ship immediately, then you found the right place. Scanning, printing and copying to be done? UPS Store is the answer! They are open on Saturday and a USPS contract postal unit is available so this is helpful for a lot of consumers. FYI: The garage is open Monday - Friday 6:30 am - 9:00 pm Saturday 8:00 am - 9:00 pm Sunday 9:00 am - 9:00 pm read more

The UPS Store - Some of the basic and common services provided by The UPS Store - Printing Services Near Me - San Francisco, California

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All the stars for the kind people that work at this location. They have been helpful and done a great job. I usually go here with a QR code to print labels for my out going packages. This location is super convenient. However I think the cost to print a single page is too high. If I remember correctly I think it costs a few dollars to print a single page here, but it's less than 30 cents for a single black and white copy with the self help printer at fed ex. Otherwise great experience with the people that work here and I have gone here often for many years. read more

The African American man name Karolyi is super nice!! I came by to drop off a package and he was very friendly. The best customer service I've ever received at a UPS location. read more

Rip off. They wanted $60 to ship my parcel ground, nearby fedex did it for $30. Also charge me $14 for a medium cardboard box. When I complained about the unexpectedly expensive shipping, staff explained they are a franchise, owner marks up a lot over what a company owned ups store charges. Giving UPS a bad name. UPS, get control of your franchises, it is making you look bad. Next time I'll just start with Fedex straight away. Employees were polite, no complaints about them. read more

Use the Ups service in Charleston, South Carolina, on Savannah Hwy. Tammy and staff were grwat in handling our concerns about shipping.

Great customer service, all packing needs. Very easy Amazon returns. Would recommend!

I normally have a bad experience at post offices, but this location has amazing customer service and a station to do your own amazon returns. I should have gotten his name, but the young man with a beard was very helpful and kind! This location is out of the way for me, but I will definitely be back. read more

I needed to drop off a package to send my Halloween shoes back to Amazon, enter in the very nicely located UPS store. I really did not want to lug this huge box to SF, but because I wanted it gone asap, the most convenient location to me would be SF, preferably next to the Caltrain station. I was fairly jazzed there was such a location and in the really cool brick building I never seem to go into as well. I walked in, banged my huge box on the door and dropped it off with the cashier - who was polite and friendly but not enough to warrant warm fuzzies, I was in and out in under three minutes. For that, during rush hour in the morning, you get four stars my friend. Would drop huge box off again. read more

Operations and logistics is definitely not their forte. Ironic since they're a shipping company. I was in a line of 8 people waiting on one cashier while the other cashier didn't seem keen on helping get people through the line. The line just kept getting longer in the time that I was waiting there... read more

The UPS Store - 8 people waiting in line... One cashier helping customers while the other cashier is doing god knows what. - Printing Services Near Me - San Francisco, California

I would give 0 if I could. How hard is it for them to overnight something? I waited nicely for you and your colleague to finish your conversation before I asked anything. I say envelope and the associate can't comprehend where the envelopes are. He wants to give me a long story on how UPS works and when I tell him I'm in a hurry, he hands me back the package and says go down the street. I'm honestly infuriated!! Rather than helping a customer, you push her out the door?! What kind of business model is this?! I rarely give poor reviews, but this is unacceptable. UPS, you just lost a customer. This is a very important package for me and you treated me like I was worthless. read more

People who work at UPS are fine, but I just wanted to highlight how ridiculous it is for them to charge $5 for a "Digital File Open" to print your labels in 2020. Ask a friend to help you print or something. Screw this ridiculous practice; UPS is just gouging customers. read more

The UPS Store - Printing Services Near Me - San Francisco, California

Right by the Cal Train on 4th and King next to Walgreens it is super convenient to stop by before/after work to handle some errands. Had to print out a few documents from my email, sign and scan back. They had me send the documents to their office email where they printed it out, had me sign and scan and email back to myself. The process was quick and easy but since there were only a few people working it tong time. Wondering how they could expedite the process. But they were good. read more

We shipped two packages around 3:00. One of them was 2nd day as we had a deadline on the package. We asked what time pickup was they said it was 4:30 so no problem. The next morning I tracked it and noticed one package was shipped but the other wasn't. When I called they were not helpful and only said try tomorrow and see if it shows up on the tracking. It was delivered a day late. I suspect they probably just forgot to put that one package in with the rest when they picked it up and so it didn't get sent until the next day. If you have something important to send I would not recommend them. read more

This store has unhelpful staff, who don't offer any solutions and are rude to customers. Please note this is a franchise, not an actual store. This limits their ability to process packages and returns. read more

After many many years of having a mailbox with this branch, this year they "lost my credit card information" and "charged a late fee" then "force closed the box". Talking to the branch manager, he was rude and ignorant. He agreed that it was weird that my card was suddenly not on file. But was ignorant that he should wave the late. Then he gave me an ultimatum so I closed the box. 0 customer service. This manager should be fired! read more

I've been here several times to send packages. The line has never been more than a few people, and my experience here has been the best UPS service. The staff have been very courteous and professional - they seem to have quite a few staff in the back for busy times. I get in and out with speed and no road bumps - which is kind of what you would like from a mail/parcel courier. read more

Brian L. at this store is the best. He is a human algorithm for pricing estimates! Accurate, dependable and smart. He is personable, friendly and awesome to work with, too. read more

The UPS Store - Printing Services Near Me - San Francisco, California

I came here to print tickets for a Giants game. The charge to use the computer was ~$3 for internet access with additional fees if you exceeded a few minutes. You have to swipe your cc to get access. No complaints.. I was in and out in about 5 minutes. read more

Do not be fooled -- these guys are not a real UPS store they just claim it in their name (which should seriously be illegal). They have ridiculous fees and do not stand by their insurance OR packaging. I paid $200 to ship a package that they broke the contents of to the point of the sound system not even working (~$1000) and then they refused to refund me any money despite the fact that I purchased their 'insurance' which apparently isn't insurance at all despite their employees advertising it that way. Also, while no other UPS stores charge you anything to pick up packages there, this store charges you $20! THATS MORE THAN YOU PROBABLY PAID TO SHIP THE PACKAGE THERE. The only reason this place is still in business is their location... but it's a trap! Don't go! It's not worth it. Trust me (someone who is now out $1220 because of the worlds shadiest 'UPS Store') read more

Great customer service and friendly knowledgeable staff. I had a quick print job and just walked in and they took care of me right away. Very helpful and friendly staff. Perfect location and timing for me getting off the train and needing to print before a meeting. read more

Completely appalled. I walked a very heavy package 3 blocks on foot to the store because google and yelp both showed it was open until 4pm, only to arrive and find it closed. UPS should do a better job informing customers about their hours by updating these locations, very inconsiderate as it was a terrible waste of time and effort. read more

For domestic shipping, these guys are great. Friendly staff, speedy service. For international, I highly recommend avoiding. UPS' strength is domestic and it shows. When I tried to shop internationally, here's what I experienced: 1) they said they can only track in-country. Once it's in the foreign country, they can't vouch for how long it'll take. 2) they didn't know to ask me for a Commercial Invoice. Two days later, they called me saying I needed to send them a commercial invoice. 3) I called back as soon as I got the message, at 4 pm on Friday. The lady was not too kind, and said she did domestic and didn't know anything about international. She said the guy who handled international had left for the weekend. 4) I emailed the commercial invoice on Monday morning. A few hours later, the package was marked return to sender. Why? I just lost 5 days in a time sensitive shipment. I discovered later the cost to FedEx 6 lbs of documents is almost the same as UPS. A much better service for international shipments. read more

Just dropped off a package at my usual ups store. Best service every time. Thanks "Paul" read more

Great service whenever I need to ship something out. Though they get very crowded during peak hours and quite a line can form.

This is by far the best UPS Store I've visited in the SF Bay Area. It was well staffed, so despite the large number of customers, I didn't wait long. Once I was seen, the staff was very helpful and courteous. I will definitely return. I was helped by a man with daek, curly hair in a ponytail and an African American woman with a bob haircut. Both were very nice and helpful. They're a credit to the business. Kudos. read more

One star. This place is EXPENSIVE!!! I needed to scan 10 documents for my professor, the clerk was nice and attempted to show me how to use their machine, he clearly didn't know how to use it very well. I still give him credit, he tried. When I got to the register the guy says "Ok, it'll be $20.00 even." .....Are you serious? I didn't even have anything printed, I had my scanned documents e-mailed straight to me! There is no way I can justify a $2.00 per sheet charge to scan something when it probably cost them 2 cents for the electricity they used. Even though this is across the street from my apartment I won't be going back. Value = 0 Stars Staff = 3 Stars I don't come to these places for the friendly staff, usually cost and location is what I base my decision on, so if you're like me and you're a resident of SoMa, South Beach or Mission Bay, my advice is go elsewhere, or go here expecting to grossly over pay. read more