A+ for customer service, gosh I don't think I've ever encountered better, friendlier service! The…read moreguys at this UPS Store were so nice and tried so hard to save me a buck (or 7 oof) because my Amazon return required the customer to package it. In the end, I had to pay up, but I still left with a smile because of how nice they were and even toward the end of the day.

UPS is hopelessly frustrating if you're receiving a package. The website won't tell you what's…read moreactually happening with the package--and won't give any relevant information about when it will arrive. You can't phone and talk to a real person, and the AI information it gives contradicts what the website says. UPS won't let you pick the package up at its location. UPS "tries" to deliver it 3 times and then sends it back to whoever mailed it to you.

This is a well-run and professional office environment. These are owner-operated businesses, so all…read morethe attention is on the client. I recently entered an order to I.O. to send a package of recent mail to the wrong address, a client address that we occasionally sent boxes of records. The I.O. office staff caught it and the Manager sent me an email, saying "Are you sure?" It is as close to having your own trained staff looking after you. Again, worth every dime.

Can't say enough good things about Intelligent Office - both their San Francisco and Burlingame…read morelocations. It's very easy to book a space online. The facilities are first-rate and well priced. Staff is friendly and professional. I meet with clients on a weekly basis, and Intelligent Office is an invaluable partner in my business.

RUDEEEEE! Acted like they didn't want to help me No…read moregreeting nothing Highly not recommended if you're black!

I went in very politely to ask a question about a package we were missing. The employee was…read moreextremely rude and didn't even let me finish my question Considering my team and I are in this UPS store a couple times a week and are always kind this was unacceptable even if the answer was that I couldn't be helped

Professional staff. Only thing is street parking is usally full, so if you can get someone to drop…read moreyou off, that would be really helpful.

Shout out to the manager Johan and his team at Mission Bay's UPS Store on 3rd Street! I'm really…read moreshocked by all the horrible reviews for this place because Johan and the previous manager Paul really took care of all my shipping needs, especially for important documents and invaluable items. They have helped me ship items across the globe and they have all safely arrived at their destinations, unharmed, all in one piece. Yes, the UPS Store and UPS shipping is more expensive than other shipping options, but I do feel you are paying for premium service and quality, as well as a guarantee. I just made a really big move and Johan and his team made sure I got every single box within a week. Given the distance I moved, I was really shocked at the pristine condition of my belongings once they arrived and also with how fast the shipping was! Thank you for all of your help and for staying overtime with my friends and I when we were manically shipping 10+ boxes that one night!! I'll never forget the great service you provided that helped with making at least part of my big move stress-free.

Always a quick and easy experience sending a package or a return at this location…read more I've used the self packaging system and worked with an associate, and both have been great.

$5 to print a label that's already pre-paid. Even if you pay, they won't do it for you - wait in…read moreline for the computer.

I first came here with my friend who used to live at 100 Van Ness, and let me just say this is one…read moreof the most convenient UPS stores for both the location (right off the Market St Muni) and services. It's become my default for Amazon returns because of the self-serve kiosk stocked with return sleeves and a label machine. It does not get any simpler or straightforward than here. I'm sure I'll be back again soon.

People who work here are super nice and they are always very helpful!…read more .........................................

I went to this UPS Store last Saturday morning to ship an Amazon return package. I chose this…read morelocation because it was within walking distance of my home and it was opened on Saturdays. The staff was very helpful and friendly. The elderly staff member was especially helpful when he recommended that I use a large plastic mailing envelope pouch instead of a cardboard box for my Amazon return to save me money. The clothing I was returning fit perfectly in that large mailing envelope pouch. I plan to use this location again whenever I have to return an Amazon product.

Why can't this store open on time? It's one hour past the posted opening time. And I have been…read morecarrying heavy packages back and forth to my office because of it.

The owner is extremely rude and unhelpful. He gives misleading information and attempts to charge…read moreas much as he can get away with. Extremely uncompetitive rates and bad service make it and worth going elsewhere.

Horrible Customer Service, Disgraceful man who works there. Asked if we could use our FedEx…read moreBusiness account and he called me stupid and said you cannot use a FedEx account at an authorized FedEx Shipping company. I just didn't know that. What an A-hole!

I often use them for package drop offs for FedEx and UPS. But they offer other services too. I used…read morethem last week for a notary service on some legal documents. They made it VERY easy and the price was VERY affordable. They performed the whole thing for me in under 10 minutes for start to finish. I was very grateful for the fast friendly guy who helped me. I'd happily got back for any of their services.

TLDR - consistently awful person and service…read more The man who usually works here speaks softly and has the gentlest "energy" But for the umpteenth time I had the weirdest interaction. I gave him a document to notarize. He asked where the rest was. Omitting details for brevity, but I explained myself. He immediately escalated by asking why I was being difficult. I disagreed with the premise and pointed out that I was literally holding *all* papers out for him to grab. Instead of noticing and focusing on the actual task/service, he was more interested on "winning". I turned around and was bummed we didn't have an audience. Very similar things have happened in the past when I've asked simple questions and he just creates friction and unavoidable conflict. Hate to be an armchair psychologist but this delusional man - operating under the guise of charm - needlessly turns basic interactions (e.g. "just dropping off, where do I put this box?" or "hey can you help me with this label issue?") into degrading, gaslight-ey situations claiming the opposite of the the objective, visible truth while it is happening. Pattern behavior, not a one-off instance. Passable place if you don't need to interact? ‍