A+ for customer service, gosh I don't think I've ever encountered better, friendlier service! The guys at this UPS Store were so nice and tried so hard to save me a buck (or 7 oof) because my Amazon return required the customer to package it. In the end, I had to pay up, but I still left with a smile because of how nice they were and even toward the end of the day. read more

UPS is hopelessly frustrating if you're receiving a package. The website won't tell you what's actually happening with the package--and won't give any relevant information about when it will arrive. You can't phone and talk to a real person, and the AI information it gives contradicts what the website says. UPS won't let you pick the package up at its location. UPS "tries" to deliver it 3 times and then sends it back to whoever mailed it to you. read more

This is my favorite UPS store with great customer service!!!!!! I appreciate them so much. Keep it up. Highly recommend location!!!

Always friendly and prompt service. Samir has been here for years and it's always service with a smile. Glad to have this nearby!

Friendly and reliable. Convenient location by one of my offices. Thumbs up. Notary services was a bit janky and a wait even with appointment per my boss by otherwise fine. read more

This is my local store and I always choose it as a mailing option. Samir is one of the best employees there, always eager to help, efficient, friendly and accommodating. Thanks for the extra help, Samir! read more

I recently took services from this store. Had to print some passport and DL copies and get it notarized. By mistake the notary forgot to return my passport . It was bit chaotic owing to the question whether notaries in CA are allowed/not allowed to actually stamp the copies. In the course of that conversation and in hurry to attend next appt, I forgot to pick my passport and notary too forgot to return. By the time I realized that the passport got left at the store it was past business hours of the store. I found out the actual store email using the internet and emailed it . I also went to UPS site and used the contact us from their website. Ivan, the store owner called me within minutes and promised to arrive at the store within 30 minutes. I picked a gift card on the way to the store . The owner called back when he had reopened the store and I was on the way anyways. I got my passport back. The owner refused to take the gift card saying he owes a lot to the community . It is very rare that these days you come across the goodness in people which is driven purely by a sense of responsibility to the community. Kindly please give more business to this store!!! read more

Amazing service! Will come back again made my first time shipping out something easy thank you!

This is review is regarding their notary services. I went into UPS to get a form notarized. Vitalchek, who was processing my form, stated via email that the notary's name was not printed clearly. I was unable to submit my form because of the notary's error. When I went back in to request a redo, the notary stated that she would have to charge me again for another signature - even though I had written documentation showing that it was from her mistake. I am not happy with their customer service. Do NOT trust their notary services at this location. They will not hold any accountability for mistakes in their services. read more

UPS has become the most undesirable, least useable, shipper on the face of the planet, I wouldn't use UPS to send dog doodoo to my worst enemy. they cannot do not and will not look at follow or understand simple instructions like don't deliver after 5pm and not on Saturday or Sunday to a business that's only open M-F. then they want to return the damn packages because they are incompetent morons. 1 star because they don't give the option for 200 negative stars. read more

They wouldn't provide one sliver of tape to tape my package after scanning return label Went home so I didn't have to pay $5 to package or tape it Came back two days later , said return label is invalid because I should've returned it same day But they didn't tell me that Terrible, spoke to manager and told me he couldn't do anything about it Useless, and rude, persons name is attached on who not to talk to if you ever decide to come here read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

I use this store pretty regularly, and I have only had great experiences with them. Always helpful, always smiling. I appreciate them being in my neighborhood. read more

**This review applies to Amazon returns, which is what I go to this UPS for; I cannot speak to their other services.** I am an avid Amazon shopper and, as a result, end up making returns not infrequently. This UPS store has consistently been there for me in these ways: -The service is fast and efficient -The staff members are pleasant, almost always smiling but not so friendly that you get bogged down in unnecessary conversation -The lines can sometimes get long during the day, so the store added a machine that will let us process Amazon returns on our own. This is bonus! It's always a quick in and out, and I'm very grateful for that. read more

I needed a document notarized and Samir was able to help me. He was professional and polite.

Excellent customer service! Everyone here is friendly, competent, and they have dog treats for the doggos!

THE BEST UPS STORE. PERIOD. I order lots of things from Amazon and often return items from Amazon too. I use the UPS drop off return method where UPS scans a QR code for the return item and they package it up and ship it out. I NEVER have a problem with Amazon returns here. You'd be shocked to know that other UPS locations aren't as consistent and have lost returns before. The service here is impeccable. They're patient, nice, and fast! read more

Needed to get something notarized, was told it would be cheaper to print the document myself on their computer so I insert my card, was charged $3.50 but they blocked gmail so I couldn't even access my document so they ended up charging me again and printing it for me and then made multiple errors while notarizing my document. I had to come back at least 3 to 4 times to get it fixed. It's probably my fault for not checking the document but I thought they knew what they were doing. I definitely spent over $20 on the printing and the notary. read more

I came in today with a wave of unnecessarily rushed energy and these guys operated with patience, kindness and paradigm ease. My whole day turned around. Thank you for modeling how people can treat one another with genuine kindness. The two gentleman helped customers through challenging higher ed operational and language barriers to get a complex I-9 form sorted out, swiftly scanned in a slew of returns, and cleared out a long line with finesse. Will definitely come back. read more

World-class customer service IS what you should expect from every UPS center. Except when being served by a confrontational and antagonistic representative. I've used this location before without issue, but today the store clerk was more interested in insulting and antagonizing a paying customer, despite my explaining the background of my situation - she continued to be confrontational thinking she was being funny and "sassy". She has no place being a front facing employee. read more

I sent my naive, young daughter to mail off a package to Europe. Instead of the Post Office , she went to this UPS store. They charged her an exorbitant amount to mail off an item weighing 4 ounces. i feel that she was taken advantage of. read more

I work downtown, not far from this UPS Store. It has been a beacon of normalcy through the pandemic. No matter what my needs -- shipping, returns, printing -- the employees are helpful and courteous. Sometimes it gets busy, but they manage well. They even answer the phone during business hours -- something I find to be a rare thing these days with all the staffing issues in the city. read more

0 STARS IF I COULD!!!!!!!! Most UPS I go to have some of the WORST customer service I have ever experienced in my life. THIS IS ONE OF THEM. I've been to this place a handful of times as it is close to my work office. I only bring prepaid labels and or packages here. So you'd think it would be a quick service in and out right? (all they have to do is scan the package or provide me with an envelope to seal and ship) I guess the pissy workers here think otherwise. The few times I've been here I always see the workers bickering and arguing with customers while I am waiting in line. That is right, you get to wait in this wonderful line every time due to their terribly slow service. I showed up asking if I could please have 2 next day envelopes (already had the prepaid package) and the worker said no. He said that those envelopes were "exclusively for paper documents only". Ummmm??? It does NOT say that on the envelope, I read it. I also mentioned that I've NEVER had an issue with this for 3+ years. He ignored me and told me the only way to ship this out was to spend money purchasing the shipping boxes they have against the wall. I was trying to ship out two small wristbands to Stubhub. Stubhub has been running for a long time and always used this method of delivery. Talk about a big bag of bullshit coming out from this workers mouth. You bet I walked myself to another UPS store in the area. The lady at the other store was friendly and provided me with the envelope with no issues. NEVER coming back here again. I will gladly walk to another location and not waste my time or energy with these scums. read more

The Owner Ivan Is Rude, Obnoxious and Unprofessional. He refuses to ship any packages without you First purchasing one of his overly priced Shipping Bags or Boxes. This guy brings Bad Negative Vibes to the Neighborhood~ I would avoid going to this store at all costs unless you like being treated like a POS. read more

I am very glad that we have the UPS store very close to us and with amazing people. They are always very welcoming with great attitudes. Ivan and Samir are amazing. I go there min one a week. I got a lot of issues but they always tried the best to help me and always made me very easy. I really really appreciated hard working and help us in that pandemic . I wish all the best be safe and healthy.Even A lot of people come there and give them very very hard time, they are still very very professional. Many many thanks. Best, Neb read more

This UPS store is pretty close to us and we're very thankful for that - they offers all sorts of packing, shipping and other services - great to have them in the neighborhood. Five stars for the very friendly & helpful staff - I always see different people working here but every time they're very very nice and friendly and take their time to explain shipping options and help me choose the right value option. The staff here truly makes this place the friendly neighborhood store. read more

I sent a package of two handmade quilts to myself in NY,when it arrived it was not what I had sent- it was some kind of gaming keyboard. It's taking a Long time but they seem to making an effort to rectify this. I'm disappointed. read more

The worst UPS store I've been into in the city. The workers are rude and they always give you attitude. Literally, last time I went to return my amazon orders the guy told me he can't do it for me although he was free and I have to use the machine for my returns. I went back after a while because this is the walking distance from my house and again the girl told me the same thing and when I told her if she can do it for me she paused first and gave me attitude. The people working there need to be changed. read more

I understand that the pandemic causes disruptions and everyone is trying hard. Everyone expects last-minute changes in opening hours and therefore checks the store website ahead of time. And it therefore is extremely poor customer service when the website suggest an open store, while in reality it already closed a few hours earlier. What happened? Saturday Jun 20 - store already closed around 2:30pm - and according to the website it is open until 4pm. read more

The owner of this UPS Store, Ivan, just hung up on me. I called because I was having trouble tracking a package on the UPS website that was shipped from his store. Turns out the package in question was not shipped by UPS but USPS. I did not know this. A little back story, I've been patronizing this UPS Store since 2017 and I've never had any issues with anyone at the location. I've been really happy with their services actually and lucky they are convenient to our office. Whenever I go there to have something shipped, whoever is helping me always tells me the quickest and least expensive option and I always just say yes, and I've always just assumed it's UPS service cause that's why I go there. It's a UPS Store. Easy peasy, right? Then, I'm asked to confirm the ship to address and I sign a letter-sized paper that has a lot of stuff on it to read, which I don't, cause if I had to I'd be there for 10 minutes or more and everyone in line would be unhappy with me. Apparently, I SHOULD read everything before signing because that paper is supposed to let me know that my package is NOT being shipped via UPS but USPS instead. Just to be clear, at this point, I wasn't even upset or concerned. He was able to tell me my package had been delivered and I could have tracked it on the USPS website. I told him it wasn't realistic to read everything before signing and wouldn't it be much easier if at the time services were being quoted, that I could be told the service I'm accepting is something other than UPS? Ivan tells me he owns 10 other UPS Store locations and it's my fault that I didn't read the contract before signing but in the future, he'll train his staff to make it clear. At this point, he's making me angry because the way he's talking to me is very condescending and dismissive. I tell him, "Wow, that's very arrogant of you to point out you own so many locations just to let me know it's my fault." He returns by saying, "Well, I find it incredulous that you (me) are so upset. I told you your package was delivered. Why is it such a big deal?" I told him, well, it IS a big deal. I've been going to your store for two years and this has never happened before. I just want to make it right the next time. If you don't want me coming to your store anymore then I won't. At that, he said it was fine by him and hung up. I guess I won't then. It's sad when things like this happen. To Ivan, I was making too big a deal when all I was trying to do was make sure it didn't happen again. Sad that I feel I can't go to this UPS Store anymore. Especially, since I really liked the place. I'll be setting up a business account with UPS and deal with them directly. I can start going to the Rincon Post Office again too. At least I know what to expect over there. Hope this is helpful to other customers. Edit: I forgot to mention one thing. There was an Asian guy that worked there that I haven't seen my last two visits. Thought he looked Filipino but maybe another ethnicity. He was a really nice guy and friendly too and I got to know him. If he had been the one to help me, I can tell you positively we would have worked out any issues in a friendly manner. read more

I ordered a single, one-sided color tabloid page to be printed and was set to be ready 2pm the next day. I visited this location 5pm the next day to find that this wasn't printed yet. The employee stated they were understaffed. I figured this was no big deal. It shouldn't take long to print 1 page right? Wrong. After 45 minutes of multiple print attempts and a call to the technician to determine what settings to use, I still haven't gotten my single sheet of paper. The employee finally gave up long after I had mentally removed UPS from any of my future business read more

Five star rating because of five star service from Samir! I needed to ship a large object to Southern California, so I called a number of Fedex and UPS locations to determine which one could handle my shipment. After calling the first three, I started fearing that this was not going to be easy. At each of the first three locations that I called, I was given vague answers to my direct questions, which caused me to keep searching. My fourth call was to the UPS store on Howard Street; Samir was the person I spoke with. I went through the same explanation of the type of package I needed to send and, instead of a vague response, Samir asked very direct questions about the item. His questions inspired my confidence and a short time later I arrived at the store. He processed my order is an amazing efficient and friendly manner; rushed to process things so that it could go out the same day. He even cut the cost by 15% by asking if I had AAA. Efficient service by a friendly and smart young man; Thank you, Samir. Btw I was so impressed that I'm returning today to ship another package! read more

Absolutely incompetent. I paid almost 80 dollars to have a small package delivered overnight by 830 the next day. I also paid almost 80 dollars to have a pre-addressed and pre-paid return envelope included. The item was scanned and then mysteriously never picked up. Needless to say it was not delivered on time. When I went to the store the next day to inquire about what happened, I was told that the item was probably picked up and either on its way without being scanned or lost on a truck. Mysteriously, about 30 minutes after my second visit asking what happened, the package that should have been sent the day before was suddenly scanned an on a truck to be shipped to where it needed to go, already a day too late. It looks like they charged me for the overnight expedited service, created the label, and then never actually put my package on the truck the day it was supposed to go out, and had apparently no intention of making sure the item shipped at all until I went back the second day to complain. I work in the area and will never use this UPS store for any services although to be quite honest I will probably never use UPS for anything again anyway. read more

A worker just YELLED at me! :( Was just offered an 11 dollar box for my amazon return and when I questioned why (the last 5 returns were free) the man not helping me yelled "stop questioning the worker!!" Wow, worst customer treatment I think I've ever received. Shocked and sad. read more

What, hardworking, LONG notary hours? GASP!!! This UPS store has got a full staff of notaries at your disposal 8am-6:15pm. read more

FINGERPRINTING SERVICES REVIEW: I needed quick fingerprinting for a job - the bank I work for only has certain places they will let you use and once you get the paperwork. They want the "chain of command" paperwork to be swift. Once you chose the place you are getting it done and print out that form, you MUST go to that fixed location. This store as it was listed as an option about 10 blocks away - so it was fairly close. (I actually had done some Notary stuff there before). I rushed over there to get this task done, and their fingerprinting machine is "out for repair" - Tell me people in this digital age can't computers know that kind of stuff and turn them off as an option? UPS store should be pro-active in letting the places they get their business from that they are offline. If it is urgent - go someplace that ONLY does fingerprinting and notary and you will have more success as they will have back-up. I chose FNL - Fingerprints, Notarizations at 870 Market street, 10 floor: https://www.yelp.com/biz/fnl-san-francisco-5 That place was great read more

There is one older middle eastern or Indian man working here that is hell belt on ruining your day. I primarily shop online and went in here to send a return. The guy said he could not ship my package because the package it was in didn't have one of those self-adhesives. Absolute nonsense. I've shipped hundreds of packages at UPS (all other stores in the city) where they tape it up, and stick my label on and all is good. Never had a problem before. Not only was this rude it was wasteful as he was trying to get me to buy one of their packages when I already had a pefrectly good one. I walked over to the nearest next UPS store and the guy working there was super kind and took care of it for me just like everywhere else. Avoid this location at all costs. They are more interested in enforcing arbitrary and unnecessary rules than helping a customer. I hope he is fired, how rude he was to me. It's as if he was getting pleasure in telling me no. read more

I'm a regular here as I often ship stuff overseas, especially to weird foreign destinations in far flung countries and the addresses and codes can get tricky and other stores have messed it up. The manager at this UPS location is excellent and has never made a mistake. I always come back because once they have your info on file it makes sending things in the future so much faster. Best UPS shop ever! LOL. read more

People here are very nice, quick and efficient. They never really have a very long line. -- After submitting the above short review, I read others' 1 star reviews and it completely surprised me. I totally have different experience every time I go there. Nothing but pleasant and get the job done as soon as they can be done. Sounds to me those 1 star reviewers are the ones without compassion, understanding everyone is under stress and with issues. People need to put themselves in others shoes. Everyone acts, feels differently about how they want to protect themselves from the virus during this difficult time. It is very stressful time. Imagine these workers have to deal with strangers who they think they don't have virus and act insensitively towards others. That is how virus is spreading out. Ok, it's understandable that you don't want to leave your kids outside of the store by themselves but if you left the door opened, you can still watch your kids in just a few feet away. Do you ever let your kids play outside playground more than a few feet away from you? I think you do These 1 star reviewers feel their needs are above the workers. Not true. The reviewers feel their needs must be met asap because other uncontrollable circumstances aka Covid are not cooperating. People who are working at UPS store are taking risks of their lives by working there. Be understanding and imagine it's just not you they have to deal with, they deal with dozens others like you. Go somewhere else if you aren't happy about their service because they want to protect themselves from the virus. Use UPS pick up service. read more

Thank you for maintaining a high quality store in the SF Financial District that helps us all achieve more.

This is the only UPS Store I will ever ship from! I forget the manager's name, but he was so helpful and amazing! I was in a hurry (had to get across town to the Mission for work) and he made the process so simple and fast for me that I made it to work with 5 minutes to spare :) Give that guy a raise! Love ya'll read more