This review is long overdue! My husband, Bob & I have been…read moregoing to this excellent FedEX location for over 20 years, and finally decided it was time to write a review because we appreciate their fast, friendly and invaluable service. Whenever we've had questions regarding shipping, or printing; they're always very helpful, and even given tips with packaging, and cost saving strategies. Moreover, If you're pressed for time, and have a shipping label on your package, you can get your own tracking number printed out, by scanning your parcel at the Kiosk machine, located at the entrance, and it's super easy to use. This location is clean, fully stocked with supplies and boxes for your packaging needs. In conclusion, we want to thank Victoria, Doug, Christina and all the others, for outstanding service, and treating Bob and I like family. What a great team and a well run store! Please keep up the great service and we'll keep coming back for all our shipping needs. Sincerely, Bob & Lucy

I had a very disappointing experience with Vicki, who claims to be the store manager. I came in to…read moreship a package, and the store was completely empty aside from two employees standing about 20 feet behind the counter, engaged in conversation with each other. As I approached the counter, Vicki told me to use the self-service kiosk instead. I was already at the counter, and I don't think it's unreasonable to expect assistance from staff in that situation. Neither employee made any effort to assist me, so I walked over to the kiosk. As soon as I touched the screen, Vicki appeared beside me and began explaining how to use it--despite having just declined to help moments before. While doing so, she attempted to take my package from my hands not once, but twice. I told her firmly not to grab at my package and that if she wasn't willing to help me at the counter, I certainly didn't want her interfering now. She stepped back and stared at me for a moment before walking away, then proceeded to make rude remarks about me to her colleague, which I could clearly hear. As I was leaving, she sarcastically said, "Have a nice day," prompting me to call out her behavior. When I addressed the sarcasm, she denied it and claimed she was simply commenting on the weather. I expressed my frustration with how I was treated--ignored when I needed help, then badgered when I attempted to use the kiosk. When I asked to speak with the store manager, she smugly informed me that she is the manager. I sincerely hope the company reviews this feedback and takes it seriously. If you look through other Google reviews, you'll notice a common pattern: Vicki's name is frequently mentioned in negative experiences. That should say something. If this is how the store manager conducts herself, it's no surprise the employees are following her lead.

Very convenient to have one place to go for all shipping needs. I have been a few times, sometimes…read morewith questions and other times having a bad day needing to finish a tedious task. Staff is very professional and friendly, knowledgeable and offers great solutions. Prices are reasonable and it's nice to see they offer a small selection of products from local artisans. My favorite part of visiting this store are their dogs. Quiet and friendly but sweet and lovable. Dog treats are aren't required but I promise if you bring some you will have new friends.

Very professional and knowledgeable staff. Everybody at this location is always very helpful and…read morefriendly. Much better than dealing with the post office.

Don't come here for Amazon returns. Very very slow. There's always a line. Every time I come,…read morepeople get tired of waiting in line and leave. Otherwise friendly.

Thank you Staples . Didn't know you had pet products ! This empty copy paper box has been here for…read moresix months. I don't have the heart to move it. It's really holding up surprisingly. My cat hangs out here all day.

Took longer than agreed to for first proof then lied about it , wouldn't answer my calls, then…read moreshowed me some rushed garbage, sent second proof a week later . Got second proof it looked horrible but i was in a rush to get my non profit info out so i accepted it went to pick up finished job it was dull no gloss , barely legible due to a couple issues. They suck dont use them .i lost $400 n i still have to go somewhere else to get my flyers done .

Great Work Done In A Timely Manner Has A Pleasant And Courteous Atmosphere That Make You Want To…read moreReturn Along With The Great Pricing

The owner, Seth is his name, is committed to his customers. I once had a package delivery delayed,…read morewithout UPS's explanation. He contacted them, started an investigation into why the package hadn't arrived by the predicted arrival date. This was an important delivery that I'd paid a premium amount to be assured it arrived on time . When UPS still wasn't able to follow through( most times they can deliver on time) and the delivery was delayed from Friday morning arrival to the following Monday, Seth informed me that he would fully refund my shipping cost. He honestly felt bad that the delivery was not on time. He OFFERED the refund. I didn't need to negotiate a refund. What a pleasure to work with an owner who shows stellar character supporting his customers. Not often seen in our world. He has all my future business..

Great experience. They helped very well throughout the whole process I was there and are incredibly…read morefriendly. Amazing people and service.

Needed some business cards printed quickly with Chinese text... they were able to proof it out on…read morethe spot, and even though their card cutter was broken had me enough multi-color cards for an urgent meeting within 48 hours.

Had great experience with this place over the years. Friendly, easy to work with, reasonably…read morepriced, timely service, and most importantly, they do a great job!

Stopped in to pick up a cord for our printer. Two of the most friendly and helpful workers. The…read moreyoung man walked us over to the cords and handed us the one we needed. The cashier was very cheerful and pleasant.

I went in to have my brand new computer factory reset because it was hacked I worked with Faras, it…read morecost me $50 to factory reset then they talked me into buying a(Nord VPN) WHICH WAS $70 AND $50 TO INSTALL and would be cleaned out of hackers, like new again only I would be protected this time with the Nord VPN, I go to pick computer up I take it home and this Dingbat Faras whom was to make sure NOBODY was any longer in my computer literally configured my VPN to the hackers name and I could not use it, I just paid nearly what the computer cost brand new to have the hackers taken out, so I take it back, I went back with a huge problem that he did not fix & he configured my $120 VPN to the hackers name He refuses to give me my money back for his mistakes an tells me that " he suggests I buy a new Computer" ARE YOU KIDDING ME!

The hours posted start at 10am. I have waited for over 30 minutes for the store to open. Multiple…read morepeople came and left during the time that we were waiting. This isn't the first time this has happened. This is extremely unprofessional. @packandshipplus either change your hours or hire someone reliable!

Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help,…read moreand always makes it easy (even when shipping internationally).