There is always 1 person working at the office which makes the wait so long. In addition, they charge for everything here. The owner charges for tapping you package, having a large box when doing an amazon return, now they have a minimum charge limit of $5 to use your card when paying for printing. UPS needs to start regulating the stores because this is insane. This location is the closest to me but I really need to start going to other locations. They don't even have pleasant customer service. read more

I was shipping a box, and I either the lady who runs this store had another young lady working with her. As the owner/manager was helping me, she would stop in the middle of helping me to push the other young lady out the way and help her customer as I'm still waiting. I know the other lady felt a way, because it was all over her face. What should have taken no more than 5 mins took close to 20 because she kept having to stop and help when help wasn't asked for. My advice, train and not take over. Don't make her feel as if she is incompetent on the process. You taking over makes it feel like she doesn't know what she is doing. But she does. Help your customer before stepping in to help her. Also, trust that you trained her correctly. Wait for her to ask for help instead of you just stepping in to take over. read more

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Closer to my house than another location that we used previously! Quick in, quick out!

JUST DON'T TLDR; Employee incorrectly addressed our package when making our label and sent an expensive package to a random title loan company in Grand Prairie, TX instead of Maui Jim in Illinois. She refused to help us on all fronts. My husband was trying to send $600 worth of sunglasses to Maui Jim in Illinois for repair (not Hawaii as I stated when I was at the store arguing this) and came here because it's closest to us. He bought a box and bubble wrap for it, and he handed her a printed address (Maui Jim does not provide a printed label). She made the label for him. It was about $9 for shipping plus the box and wrap made it about $20. He was ONLY given a dropoff receipt, and he wasn't given a receipt from the purchase. Next thing we know, he gets contacted by a title loan company in Grand Prairie, TX, saying they had a box of broken sunglasses and found our packing slip inside with our information to contact us. We are so thankful that they contacted and were willing to work with us, however, I wanted the UPS store to file a claim and go recover it and fix the mistake. My husband called several times, and was not polite about it on the phone because the woman was always completely argumentative and refused to help him on any front. I went to the store in person, and I found out quickly she was exactly the way he'd described her. I believe her name is Brecka or something. She just kept saying that we should have a different receipt and I needed to bring it, except I brought literally the only receipt she gave us. She acted like she couldn't find anything on the computer, she pulled out a small stack of labels and half thumbed through them acting like it was definitive proof we hadn't done it. She argued with everything I said. She kept trying to catch me in a lie, and called me or my husband a liar at one point. She insisted she's never made a mistake in 21 years, and generally refused to acknowledge that she could've made one. I asked her multiple times for the name, email, and phone number of the owner, as well as the franchise number. She refused to give me any of those. She was like, owner's in London, and I still insisted I wanted the contact and she wouldn't give it. She eventually gave me a phone number that turned out to be the store's number. Eventually I left, completely outwitted by sheer stupidity. Nothing I said got through to her, and she refused to help us at all. All I wanted was package recovery, and all I got was arguments. Ultimately my husband spent $17 on a new label and emailed it to the lovely woman at the title loan company. This woman seems to be the only person who works here. She has shown she does not know how to make a label, and she won't help fix it if she makes a mistake. She doesn't believe she makes mistakes. Just go to any other UPS store. Avoid here. Maybe your package will arrive where you want it to if you don't use this place. read more

I would leave zero if I could. I had to come by 2 times this week because it ends up taking forever. The head lady here I have watched her for 2 years now treat her piers TERRIBLE. No teaching - just demanding and hovering. I watched her with the new girl last year and now they have a new one and same thing. Yanking things away- hovering every little thing she did "wrong give it to me" huffing and puffing - both girls are on edge the whole time. Last visit I watched her handle at least 5 customers with zero greeting or patience "yes- no- give me the code" no affection or ppl skills. She might get the job done - but her respect for any humans isn't there. That being said- if you need any help with anything don't go here. Only come if you have all Your ducks in a row. read more

it is my understanding that she treats employees poorly and offers no training or support. Just berates them on the daily. High employee turnover. read more

Now I knooow I said I wasn't doing business with this UPS store but it was conveniently located where I frequent. Over all, the store manager is unapologetically a rude individual. I didn't do my research of the area to know she's much higher ( $30 actually ) to rent a Private Mail Box. They receive a large amount of bulk mail and packages daily and she can only tolerate herself to work with. For the 3 months I've rented the box, she's had several friends and family to work all of which NONE of them have stayed. It seems as though she's one of those people that prefer to do things herself because they try and she eventually takes over the transaction. What has warranted this 2 star review is I left my packing tape in my hotel room and was too lazy to go back upstairs. I phoned the store and SPECIFICALLY asked if I would be charged for using tape for a package I needed to return, I SPECIFICALLY announced who I was and included I was a mailbox renter. Ms. Patel chuckled said "No charge, come right over". I take my happy self over, patiently wait about 6 minutes just to have her tell me $1 plus tax. I paused, paused another second to breathe in my Buddha and said " I called you...YOU spoke with YOU, can you let me make it on $1.08? I rent box 123 from you?" She said "It's just $1 plus tax". I said "Dang lady, I paid you over $100 for mailbox. You wasted my time coming over here, you knew what you said and trying to make an easy buck outta me! Yeah reviewers, you may say it's just $1. Back at'cha I 2nd that, it's the principle of the matter hungry money hippo! Now I check my box at least once weekly and she always has some type of issue/misunderstandings with the customers. My last date of rental I go to turn in my key and a bystander announced to her how she just a rude individual, Patel says "I did do anything to you", the lady says "No, it's with every customer you encounter ". Patel looks over at MEEE of all people for support and I explain yeah you are rude to us that's why I'm not renewing. Her employee was in the corner mouth shut like "Y'all see why I'm in the corner hands to my side and my mouth shut". Hahaha. In conclusion, join me at the location on West Airport $30 cheaper, no admin fee and several employees eager to assist at 1 time. Uggg... read more

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if I could give 0 starts I would. Front desk clerk Surekha is EXTREMELY rude. On multiple occasions she has an attitude when and questions. First time she wouldn't take my package because it wasn't sealed. Second time I made sure to seal it and she refused to help. I asked her what she needed from me in order to make this an easier process. Immediately begins to yell. Then continued to have the same demeanor to the next customer. I absolutely DREAD when this is picked as my return location. read more

IF I COULD GIVE ZERO STARS I WOULD. On Wednesday September 3rd I paid $66.59 for a 2 day delivery to my son in Florida. The store said the item was lost or delayed until at least until Monday the 8th of September. I asked for a refund and she totally refused to give me any refund. STAY AWAY FROM THIS UPS STORE!! The lady who I think is the owner, is rude and nasty! read more

SHUT THIS STORE DOWN. If I could put a zero I would, I walked in ready to print papers and my daughter and her bf were with me and while they were waiting the lady told them to get out cause they weren't buying anything she was so rude so I left never shop there. Worst customer service. $2.50 per sheet. read more

The old lady working here is very rude. The customer service is really poor. talking on the phone or eating first thing that she says is you don't have a package and then when you show them the email that you received from UPS she finds package. This is what happens every time I go there. I have to change my location of drop off by the UPS. Sorry that there is such poor service by an Indian lady. read more

The owner does a fabulous job. She's very professional, and she goes out of her way to help customers, even though some are very rude. Five stars for excellent service, always. read more

The older lady that works in the store is always so rude!! You can't evan go at a different time of the day to avoid her because she is always there whether I go at 8am in the morning or 5pm (Monday-Friday). I've tried complaining to the owner/manager several times but that didn't help. They must be kin to each other. I switched to a different UPS location and they are so much nicer, helpful or more professional. Also, for Amazon returns I recommend going to Whole Foods as they are sooo nice!! read more

I have had a mailbox there since 2003. The staff there has never lost a letter or package of mine. I avoid porch pirates by having my packages delivered there. I have used other services there such as notary, shipping, packaging supplies, and free Amazon returns. And it is easier than the USPS to use. If you want a proxy to collect your mail, a place to ship packages, boxes for packing, or even stamps, the UPS store is the place to go. read more

Avoid this store at all cost if you can. They are always pushing for the most expansive delivery options and if you ask for other options, information provided is always sparse and it is provided in a manner that always insinuate that any other option is not good. Store is always looking to add additional charges for seemingly inexpensive of free services like printing a label. I was asked to pay $15 as service charges along with the cost of shipping for a shipping label. When asked for the receipt for these additional charges, suddenly person at the counter could not find the charges in the system and charges were waived. I do not think i am ever going back and would not recommend this store to anyone. read more

Been going there for year! They have always been very friendly! Always helpful with Amazon returns and any mail service needed

The only reason why I'm giving this UPS store a 2 star is bc of the nice gentleman that helped me up u til the lady name ,Ms. Patel came and tried help out with a very rude approach and didn't listen to what I have to say. I was literally with Amazon on the phone for a return bc I wanted the customer service to hear her. read more

Friendly staff, quick service, and rarely a line. This is my preferred store for shipping.

I received very helpful and kind service at this UPS location. The employee was very patient with me! I had several transactions and special tasks and she helped me read more

The guy at the register was not friendly - didn't say a word. He just pointed to the scale as he didn't have the courtesy to speak to a customer. read more

The clerk was overtly rude for no apparent reason. It was 1030 on a Tuesday morning and not busy. Shipping is annoying but this place made it worse. I'd drive 15 minutes extra just to avoid the rudeness. read more

Rudest cashier ever. I always drop off my Poshmark sales at every other ups location and she tried to refuse me dropping it off here saying it was for the post office. That's bullshit. Every other ups accepts my poshmark prescanned usps Packages saying they just can't scan it. Even if it is the case there is no Need for the bitchy attitude. She said she was not responsible for the package getting lost. Why would it get lost if all they have to do is hand it to the postman when he comes? read more

Had the EXACT same experience as some of these other reviewers. I was told for them to print a label for an Amazon return they would charge $2.75 fee for printing. I said "Huh, that's weird.." and the smart ass kid across the counter said "No, it's not, everyone does this". I replied, "is that why I've done this exact thing at multiple locations across Houston and have never been charged a fee?", but he had to get the last say in the conversation and even when I asked "are you REALLY arguing with me whether this is normal or not?", and I eventually had to walk out before losing my temper. If this is your business AND your business model, I would think twice about scoring that very small fee of $2.75 (which is not the reason I was upset, it was this guy behind the counter that felt like it was appropriate to talk down to someone 20 years his senior), but I hope the small fee is an acceptable payoff to risk losing a customer. I will not only never trade with this business, but I will go out of my way that no one ai know does either! Not a great business model guys!!!!! BTW, if you see a positive review here, I would suspect that it is either the owner or their friend or family trying to offset the amount of negative reviews so their average reviews do look as bad as they would otherwise. read more

They always provide quick and easy service. My go to place. Friendly staff and convenient location.

The UPS store is unable to print my Prepaid postage for an amazon package. My only option is to pay more money to use their computer for an outrageous amount considering it's a shipping label from UPS and they're a UPS store. The lady wasn't even apologetic. read more

Cashier had terrible attitude when I asked a simple question to him. Will never go to this location again

Never go to this location . She and her staff are very unprofessional, rude , and disrespectful. She doesn't like to accept any usps packages, despite so many businesses I have taken to her for years . She makes any excuses not to accept your usps packages and she speaks in a degrading tone of voice . She and her staff make you not to ever go back to that location . read more

The best UPS store in this area. Haven't had any issues with this location and would recommend to anyone

I have a slip for overnight shipping that was sent to me via email. I am used to Fedex printing the slips and applying to the shipping package for FREE. This place did the opposite to print the slip they changed a 2.00 computer use fee and .12 cents for the print...... that's outrageous. You are a UPS store and you don't print the labels ! If I didn't need to send that package overnight. I would have asked the vendor to resend a FEDEX slip ..... UPS sucks ! read more

The UPS Store - Rip off fees to print the label, for shipping at a UPS store . I had to print a UPS label..... - Shipping Centers Near Me - Sugar Land, Texas

Great customer service. Very friendly and helpful. I highly recommend this store. Also they have Notary services.

UPDATE based on the response I received. There were no customers in the store except myself. Again, there is never a reason to speak to a customer to rudely. After reading multiple comments, this has been going on for a while and nothing is changing. If I could leave zero stars I would. Just experienced terrible customer service!!! First off there were boxes literally everywhere. I had an Amazon box to drop off. The end was not taped up because I have never had to do that. Been going here for years. Even Amazon says you can drop off with code but it doesn't have to be packaged up. Gentleman at the register greeted me with a rude"what do you need?" I simply said I needed to drop off the box. He proceeded with "Do you have a code?" to which I replied yes I do as politely as possible. He proceeds to rudely tell me that next time have your package taped up and ready to go with label and everything! I gently said I am sorry I didn't know. I have never done that or been told that. All this happening while the female store manager stood there and let him act so ugly never saying anything. I had to ask him to repeat himself at one point because I am hard of hearing and he snapped back very ugly whatever he was saying. At that point I left and said I will never be back. There is no reason to treat people like that! read more

Terrible and rude customer service! Upon arriving, the first words the woman said were: "place the box in the scale". After doing so, she looked at the box and said "you need packing filler, I don't accept it like this" and she left me standing there to go to another customer. So rude.. I am never using this store again, I'd rather use FedEx around the corner. read more

Pragnesh was awesome and went out of his way for me! Boxed my items and taped them for me! Great customer service. Thank again !!!

I do not understand why this UPS does not accept return packages that have both UPS and USPS shipping labels printed. The lady who works here always tells me I have to take it to the post office, but the label CLEARLY has both UPS and USPS labels printed. What's the difference really? It has a UPS bar code. I only go here because its right next to my gym, so it's convenient for me to stop here to drop off UPS packages. read more

I just detest that it costs $50 to ship something that costs less than $20 :/ Still better than USPS

No wonder this place screams bad ratings but I thought I gave it a try since they were close by after I got out of school. I needed to return my textbooks since I got a free shipping label for UPS. I always have a free shipping label with UPS. I was greeted when I walked in. Great. The box that I carried in was open and this isn't the first time since I had to put in return slip inside before wrapping it up. I am not sure if this store had different policies or what but they wouldn't accept my box because it was open..... The first guy who attempted to assist me didn't say anything about the box. If he knew that they can't take it..then why didn't he just let me know right then and there? Instead of having me wait and have some lady who seemed to be manager or owner stated "sorry ma'am we can't take that box because it is open." I told them that all they needed was to tape it (just like any cardboard that becomes a box when you tape it). The lady repeated it and I said okay that's fine I will get another box. (Made them think I was going to get a box there.) You kidding me? I am not going to buy a box to ship out my books for free...The box was perfectly fine to tape and ta-da, you have a box... I can't help but think they just wanted me to buy one to make money... Anyways won't be back to this location. read more

We really appreciate the help of the counter representative. She was very helpful and courteous. She took care of what we needed when shipping a large package. We will def be back to this location for UPS shipping needs. read more

I am here weekly and always have excellent service. Very reliable. Great customer service. Whether I need to just print something, or ship something, I have always been very pleased with the service. read more

I use this UPS location almost weekly. Always greeted promptly and courteously by Surekha and her staff. Convenient location right off the highway. My " go to" UPS drop off location. read more

Great experience, the people working here are so nice and helpful. They will help you wrap your package and go the extra mile in making sure it gets shipped properly. Definitely will come back again! read more