Today we were doing errands in the Sunny Isles Beach neighborhood. We needed to drop off a return package. This store is clean, tidy, bright, well-organized and stocked up with supplies. Their prices are reasonable. The lady who helped me was friendly and helpful. She is someone who goes the extra mile. I took a picture of her so you know to stand in her line. I forgot to ask her name. I was done in no time. She made it that easy. Parking is near the front of this store in the public parking area of this outdoor mall. read more

See all

Giving UPS and this location 1 star is grossly over rating the system and the store itself. I shipped an envelope with sensitive legal documents to be shipped overnight for an 8:30AM delivery. I was forced to redo the documents and send thru FedEX at a premium cost. After days of transferring my calls and not accepting my claims I have been frustrated by the system. I urge all readers of this review not to use this location and not to use UPS in general. I would rate their customer service a complete zero stars. Everything about the experience was totally unacceptable !!!! read more

My go to UPS store.. efficient and quick, easy to return packages, and usually in and out. The parking lot can be a pain but that's not so much the issue of the store. I've never shipped anything through UPS, mostly just use for returns. The items they sell for shipping are of course over priced but conveniently, there is a dollar store and CVS in same strip. read more

Terrible. Expensive and took 6 days to arrive! Miami to Chile, a one page document $210 and 6 days delivery read more

I just went to this store to do a return and an uneducated nasty personality and RUDE girl with a purple tattooo on her mouth elious tells me she cant help me.. after buying 103 packages from Amazon within 90s= days and she gives me an attitude and was extremely rude. I even expressed I thought the customer is always right???? again maybe she had a bad day but that's not problem.. I've gone to the store for the longest time as I'm an owner of a condo in SIB for only 25 plus years.... I want to even call the owner as again I love the prior staff as I would buy them dark chocolates and more... the young generation now feels entitled!!!!! worse I even spoke to the Manager but again the girl w the purple star on her face was the Ruddiest girl ever... wake up as the customer is always right. without customers no one has a business. someone needs to get educated on proper customer service skills and if I owe that site I would fire her. as I run a large company and have 35 plus employees but if anyone spoke to me like this or anyone I would fire them. I swear this girl is not what anyone dealing with the public should be.... worse day ever.. and the other staff that used to work there were great! fire this girl. or your business is dommed!! read more

I use the UPS store on Collins Ave because of proximity to my home and for convenience. There is adaquate parking and the staff members are efficient and courteous. I highly recommend this store for a speedy process. read more

Zero stars if I could. This UPS Store in Sunny Isles is a straight-up dumpster fire den of THIEVES. I paid them to pack and ship a simple box. It went out October 21, was supposed to land October 23, and instead limped in on November 3. When it finally showed up, my Gucci shoes were missing, gone somewhere between their counter and my doorstep. I trusted them to pack it; that was dumb on my part. Customer service? Useless. Accountability? Nowhere. If you're into delays, excuses, and mysteriously lighter boxes, this is your spot. Everyone else: steer clear of this den of thieves and use literally any other location. read more

One star I had a really unpleasant experience here. I came in to print and possibly printing something, and right away, the service was rude and unhelpful. I asked about pricing, and was told there's now a "service fee" without any clear explanation. When I tried to clarify with another employee, he snapped at me and made a sarcastic comment instead of just answering my question. There was a language barrier, and when I asked if they spoke Spanish or English--something very common here in South Florida--it was taken the wrong way and met with attitude. I wasn't being rude, just trying to communicate clearly. Then I was quoted an outrageous price (about $15 for a simple task), and at that point, I just decided to leave. I still thanked them, but the energy from both employees was rude and unprofessional. I won't be returning. read more

On January 23 2025 I visited the store. made two shipments. one never reached the destination. The other shipment was an overseas shipment with a SIM card, with estimated 2 days delivery. This one arrived 6 weeks later. manager promised a refund that never happened. Several visits to the stores did not resolved the issue. Not an happy experience. But what upsets me more is the runaround I was given. i had very good experience with this store earlier. I never used to it since. read more

Such a great UPS store! Every single employee we've encountered has been so kind and helpful and always with a great attitude even when the store is busy and there's a long line. They always welcome you and apologize for your wait time. We dealt with Mar today and a couple of time before and she's awesome, always a great attitude and willingness to help every customer. read more

The best UPS store in town, fast, reliable, multilingual and great customer service! Thanks Danny, Mar, Breno read more

The UPS Store - Printing Services Near Me - Sunny Isles Beach, Florida

No recomiendo este mall para pasar un buen rato , estuve 45 min y me remorcaron el carro con una pérdida de 200 dólares

Best service! Knowlegable ! Love going to that store. A staff is always happy and helpful read more

The UPS Store of Sunny Isles Beach is a great. All the employ are caring and knowledgeable. Very experienced in not just packing and shipping, but also in printing. read more

Helpful knowledgeable staff always ready to help, good reliable service, good store hours, plenty of parking

I can't express how amazing the staff there is and helpful. I need someone to help my parents with emailed documents to be copied, notarized, scanned and mailed and they did it all like rockstars. Katya was amazing and handled it all like a rockstar. She stayed on the phone with me while my parents were there to ensure everything was done correctly. She had the patience of a Saint. I couldn't not have gotten this done so smoothly if it wasn't for her and the notary's help. Timing was critical and she made it all happen. I live in NJ and needed these documents to be able to close on my home sale on time and because of Katya it will all get done. Thank you from the bottom of my heart for your amazing help. God bless. This UPS store is the place to get it done ! read more

Best UPS store ever! I drive from Aventura just to use this particular store because they're fast, efficient, friendly, and courteous. I found them when I lived in Hallandale and would drive from there without a second thought. I've used other UPS stores, but they just don't measure up to this particular branch. They are, and always will be, my go to UPS facility. read more

kind, professional and always want to help. never waited more then 5 minutes even when the store has a line..

This is by far the best UPS store ever! Great location, excellent and friendly staff always helpful.

Great service, line moves quickly and all my packages have arrived when they said. I will definitely come back.

Terrible service. All My packages from this location always get lost or damaged. The sales persons by the name of destiny German was terrible. Like speaking with a robot. Please don't use them for important things to ship. read more

excellent service as usual , Mar is professional, kind and courteous, best service ever time. the whole team is fantastic!

I was given amazing service by Ilan and he even printed out my labels because my printer didn't work and was super nice and attentive.

I have been using this store for years - never had any issues. Service is excellent and very efficient

Unprofessional. Spend here 1 hour to print 1 paper, finally got my money back and it also took like 15 minutes.

Fabulous UPS location. The staff are friendly and really go out of their way to assists with everything. They offer all kinds of services from laminating, to shipping, to faxes, to copies. Great neighborhood location. read more

They have good service. When I went this morning, there was no line, which was nice. It is a little more expensive than just going to the USPS store, but I guess it's about convenience and not having to wait in one hour line to mail a package. They have an array of cards, mailing boxes, bubble wrap, for all of your shipping needs. They had really cute cards, and I was actually looking for a Valentine's Day card, but they did not get their shipment. Bummer....I would have bought a few. It's conveniently located in Sunny Isles and there is plenty of parking read more

a super UPS store, with cordial and professional help! packing, returns, and computerized shipping.

Always great customer service. It is a pleasure dealing with them.this time we went in to get a letter notarized. Very efficient.

Efficient and very good customer service. Needed a very lengthy tax return printed from pdfs. They did it quickly and then gave me 3 envelopes I needed to mail checks to irs. And sold stamps. So all accomplished in one stop at one shop. Was very pleased. read more

Dhl lost my package and the staff helped me to file claim to get money back as I bought insurance. ( they also returned me the shipping cost ! This is really a bonus ! I didn't expect that !). They deserves good rating And bonus ! I did all that for the staff, because you can't take money with you when you die but take whatever u give with you ! Thank you so very much for all efforts ! P.s. Please do not expect to get any tape, printing for free as they have to pay for it. They are agent of many shipping companies that don't pay them for tape, printing. And they get paid very lil from each package while suffering $7000/month rent plus garbage plus water bills. read more

These guys go out of their way to provide excellent service. Always greet with a smile. Dependability would be a good word to define this great store read more

MUCH better than the local USPS. Great attitude and service. The people at the desk always help me with any issues and questions.

Great staff. Very efficient and friendly. Highly recommended for mailing services, including mail forwarding, Amazon returns and shipping.

They are always ready for the next customer. Lines have never more than one person. All staff members have a smile. The service is very predictable. read more

Today I had to move up to New Jersey, and because I had no furniture I decided to ship everything though ups. They were able to schedule a free pickup for someone to come help me load everything and bring it over to this location, and one of their associates, Jonathan worked with me for probably 2 hours. There was sorting, packing, and 2 addresses to ship to and he handled all my requests with patience and great customer service. He made this whole process sooo much less stressful and I am so thankful for his help. Very attentive and deserving of a nice review!!! I would recommend this location to anyone needing extra assistance with any shipping needs. read more

Horrible. Not friendly and no printing from USB. So to print 10 pages $5!!! It is obnoxious. Rude people. Just go to another location if you do not want to be over charged for no reason!!!!!!!! In another ups location same 10pages were $1.5. Horrible!!!! read more

What a rip off this place is !!! Went there to buy a box they wanted $7.00 for something worth $1.00 after agreeing to pay for it. They tell me I have to pay to use their tape .... Are you serious ?? Horrible customer service no courtesy at all. Will never go back again and will make sure to let others now. The little things are the ones that count and they don't know customer come first. I used to go there never again will drive to 145 and Biscayne better. read more

I going to this The UPS Store so 10 times per year, but I must say that the costumer service is here always on high level. Specially one person really stands out with her knowledge and ready to help. Last time I asked her for her business card . Her name is Cynthia Flores and after I red her card I found out that she is the general manager of this store. Bravo ! Great person on a right place ! I will be back soon ;). read more

Friendly and knowledgeable staff, even with a busy store they were able to help me efficiently! great location and parking available.