We just got our passport photos here and it was world better than the Walgreens or FedEx ones we…read morehave gotten previously! I had to have my baby photos redone because Walgreens did such a bad job (shown on left, PostNet photo on right). Clearly the quality is so much better and he took such care to make sure our photos would meet the guidelines! Def going back when my older child needs a new passport photo and would recommend since the price was also quite good.

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

I had an item to ship with Mercari . I had the shipping label but wasn't able to print it …read more Barbra was so helpful and helped me print out my label and also got the package boxed here to send out .

I was in a pinch which involved a construction crew waiting for me. Frantically Called Jeff who was…read moreable to provide rivets on my banners while I waited. This done with friendliness and a smile. Terrific above and beyond service at a reasonable price. Who the heck says that about FedEx! It's almost like a different company with this new management. I appreciate it the kindness.

Notary & shipping services. Kate has always been very pleasant helping me with either shipping or…read moreNotary. I've used this store for some complicated shipping requirements and they always go out of there way to make things easy for me. Yes, they get busy at peak hours, but always acknowledge the customers as they walk in and work quickly to serve everyone with care and accuracy. It's sometimes a thankless job, yet they manage to smile and provide a pleasant customer care experience. Thank you to the staff at Cupertino UPS store

horrible parking - especially for Disabled Cost on envelopes…read moreand boxes always seems high, they could have better competitive pricing. LACK OF CHAIRS FOR DISABLED but do have 1 seat and window for disabled which is usually full of non- disabled customers.

Go to other locations unless you are printing something and do not need any human help…read more I heard them explain to one man after he took a while to package his box they cannot accept his package type at that location and he needs to go elsewhere to which he justly asked why they could not tell him sooner since he had obviously needed to borrow their cart to wheel in a heavy item and borrow the cart back to his car and now risk the other location being closed. And after printing my labels the guy told me they don't ship my kind of package which is odd since the FedEx delivery truck driver does. He was not actually helpful in either case just eager to not help. Go to other locations or schedule a pickup with delivery drivers who say you can ship almost anything.

I had a bad experience with their passport photo service. I paid five dollars more for the digital…read moreformat on a USB drive. Unfortunately, when I got home the file was corrupted and unusable. Next time I'll just take the photo myself and use an app to clean up the background and shadows.

I needed to get photos for the Canada C-3 application. When I called around, most places didn't…read moreknow what I was talking about, but Postal Annex did! I went in for my photos: professional and helpful staff, knew just what I needed (even had the photo specifications memorized). The store has a good set-up for taking the photos, and the clerk printed them right away, cut them to size, and added a legible date and store stamp. The whole process took maybe 15 minutes, walk-in! Very happy customer.

Binita was super helpful and I was able to send my passport off without issues for replacement…read more Highly recommend!

I needed to send some documents overseas urgently and went to this store to get help. Tricia was…read morepatient and nice. There is only 1 computer and I was a little slow in entering the info for the delivery, fortunately there was nobody else waiting or else I would be holding up the line My document was delivered on the day that was expected, so I would say it is reliable and fast. Good job!

Do not go here. This is a franchise office and their service is not very well informed. They say…read morethey can do something but it's not true. I nearly was going to have a package sent back to my home had I not gone to the main DHL office first which told me they cannot accept the package. The person on the phone at the Steven's Creek office said yes yes bring it and we will take care of it. I drove far and learned this was not true at all. Do not bother using your time here, go to another office.

This an unique family type of contract business which brings a warm feeling to all customers! They…read moreare all professional and friendly! I would definitely recommend this business unit especially to anyone who needs notary and apostille services!

Came for an Infant Passport Photo. The ladies at All Service Center were super skilled at setting…read moreup and taking a passport photo for my 5 week old. They provided a soft white background for placing my infant on a table top where there was little danger of rolling off (not near table edges) and arranged for a reflector to get the right lighting for the odd angle. Very gentle and also decisive in their instructions to me on how to adjust my baby make sure the photo was met the requirements for my case. Able to do passport photos for different country size standards, print, and email digital copies. THANK YOU for making what could have been a disastrous experience into a smooth process with the desired outcome. Recommendation for future customers: make sure baby is awake before going as that will speed up the process.

They used to have a separate counter for Amazon returns. Now it's combined with checkout causing a…read morelong line on Sunday afternoon. But.., it moved super quickly. So happy with it.

We love this store and are sad to have learned they will be closing. We will really miss this…read morelocation as it was really convenient for us, had great parking, and had a wonderful staff and management team. I hope they all have the opportunity to work at another location. They are basically clearing everything out and have no inventory (and no gift cards). You will need to visit another location.

I get it. People come here grumpy, then are upset by the fact that it's woefully understaffed. But…read moreWHY TAKE IT OUT ON THE POSTAL EMPLOYEES? EVERYTIME I come in this place, I'm greeted by a friendly clerk, some good problem solving, and someone who understands I collect stamps as if they were stickers. Yes, I want to see what everyone has in their drawers. And I'm still baffled that people prefer UPS to USPS. But, it's like that. Lots of folks prefer paying more for less, who am I to argue with them? Maybe I'm fond of this place because it's always the same throughout the years, or reminds me of my childhood? Either way, I love this small branch. I love the employees I run in to. I'm mad it's got so many low stars.

The award for the worst USPS branch ever goes to the Cupertino office…read more I have had repeated problems when sending packages to a student in the UK through this branch. For the first package, the address entered into the USPS system was incorrect, because I had written the correct address on the box. The package magically arrived despite the incorrect address on the system, after a lot of difficulties for receiver. Her name was incorrect, city was incorrect and post code was incorrect!! The second package never arrived at all. For the third package, I took a photo of the shipping label before leaving. Although the clerk seemed unhappy that I was taking a photo, I did it anyway. When I reviewed the photo at home, I discovered that I had declared the package value as $40, but the value entered on the label was $178. If that information is used by customs, it could result in significantly higher import charges for the recipient in the UK. After multiple incidents, I find it difficult to believe these mistakes are simply accidental. In my experience, some employees at this branch have been rude, have raised their voices at customers, and have treated people disrespectfully. I have also observed customers being pressured to select positive satisfaction ratings before leaving. Based on these experiences, I have lost confidence in this branch and would not recommend using it for international shipments.

Tiana was absolutely wonderful!…read more I was struggling to sort out some information and was getting nowhere with a complicated process involving another vendor. Tiana was incredibly patient, knowledgeable, and determined to help. She guided me through every step and made sure I got the information I needed. What impressed me most was not just her professionalism, but her genuine kindness. She made a stressful situation feel manageable and turned my whole day around. Tiana, thank you for your patience, care, and outstanding customer service. Employees like you are the reason customers keep coming back. You made my day, and honestly, you made me fall in love with FedEx a little bit more.

Fed ex stole the contents of my delivery. They delivered a package with Iphone17 QR Code and no…read morephone!!!!!! I'm so upset with the unethical practices. Thieves! This special birthday gift. Fed Ex Do Better. I saved my money for the product.