I had an item to ship with Mercari . I had the shipping label but wasn't able to print it …read more Barbra was so helpful and helped me print out my label and also got the package boxed here to send out .

I was in a pinch which involved a construction crew waiting for me. Frantically Called Jeff who was…read moreable to provide rivets on my banners while I waited. This done with friendliness and a smile. Terrific above and beyond service at a reasonable price. Who the heck says that about FedEx! It's almost like a different company with this new management. I appreciate it the kindness.

The person who assisted me at the UPS store with my large print order of almost 200 pages, and…read morecomplicated collation, different file sizes, color and black-and-white, some card stock, was very helpful and patient. While the whole order took over an hour to fulfill, it was ultimately much faster and cheaper than it would have been printing it myself or going to another location.

I have used the notary service recently and been extremely pleased with the service. They are very…read moreefficient, very friendly, careful and attentive to detail. They helped me make copies of my documents after notarizing. And even helped other customers doing quick drop offs in parallel so I didn't feel guilty clogging up the line with my notary request!

Go to other locations unless you are printing something and do not need any human help…read more I heard them explain to one man after he took a while to package his box they cannot accept his package type at that location and he needs to go elsewhere to which he justly asked why they could not tell him sooner since he had obviously needed to borrow their cart to wheel in a heavy item and borrow the cart back to his car and now risk the other location being closed. And after printing my labels the guy told me they don't ship my kind of package which is odd since the FedEx delivery truck driver does. He was not actually helpful in either case just eager to not help. Go to other locations or schedule a pickup with delivery drivers who say you can ship almost anything.

If I could give 0 stars, I would. This location (Store #10061) has a 2.4-star rating for a reason…read more About a month ago, I came in to ship an item. The moment I walked in, I explicitly told the female owner I wanted a delivery service type. When I handed her the envelope, I repeated that delivery type for the second time. Despite my clear and repeated instructions, she intentionally processed it as another more expensive delivery type, charging me an extra $20-$30 without my consent. She clearly gambled on the fact that I wouldn't check the receipt or care about the price. This isn't just a mistake; it's a predatory sales tactic. I found I was charged with a more expensive delivery service type after I got to office. Do yourself a favor: skip this dishonest shop and drive the extra 5 minutes to the FedEx on Stevens Creek or Sunnyvale. Don't let her scam you like they tried to do to me.

I needed to get photos for the Canada C-3 application. When I called around, most places didn't…read moreknow what I was talking about, but Postal Annex did! I went in for my photos: professional and helpful staff, knew just what I needed (even had the photo specifications memorized). The store has a good set-up for taking the photos, and the clerk printed them right away, cut them to size, and added a legible date and store stamp. The whole process took maybe 15 minutes, walk-in! Very happy customer.

Binita was super helpful and I was able to send my passport off without issues for replacement…read more Highly recommend!

I needed to send some documents overseas urgently and went to this store to get help. Tricia was…read morepatient and nice. There is only 1 computer and I was a little slow in entering the info for the delivery, fortunately there was nobody else waiting or else I would be holding up the line My document was delivered on the day that was expected, so I would say it is reliable and fast. Good job!

I had the opportunity to visit this place today to send some documents out of state and Mr. Ben was…read morevery knowledgeable and helpful! Thank you! Very professional and great pricing. Thank you for all your help.

Stumbled across this location by luck on a last minute attempt to find notary services. We had…read more the opportunity to work with Jay and his mother who went above and beyond. They were not only extremely knowledgeable and informative about the process, but also understanding and caring towards my mother who doesn't speak English. They supported us through every step and made sure to double, triple check details for us and had our entire process completed in one place. Would highly recommend and will definitely return. Thanks Jay!

This was an amazing experience completing all the necessary documents, including FBI…read morefingerprinting, apostille services, and fast, efficient international shipping. It truly felt like a one-stop service for everything I needed. Jay helped me so much through email and with my personal requests. His responses were always prompt and kind. I absolutely recommend this place for the excellent services they provide. I live in San Francisco, but it was worth driving all the way to Sunnyvale. Thank you so much for taking extra time to help me and for your great support and kindness. Thank you as well to Reed and everyone on the team for all your help.

They used to have a separate counter for Amazon returns. Now it's combined with checkout causing a…read morelong line on Sunday afternoon. But.., it moved super quickly. So happy with it.

We love this store and are sad to have learned they will be closing. We will really miss this…read morelocation as it was really convenient for us, had great parking, and had a wonderful staff and management team. I hope they all have the opportunity to work at another location. They are basically clearing everything out and have no inventory (and no gift cards). You will need to visit another location.

I get it. People come here grumpy, then are upset by the fact that it's woefully understaffed. But…read moreWHY TAKE IT OUT ON THE POSTAL EMPLOYEES? EVERYTIME I come in this place, I'm greeted by a friendly clerk, some good problem solving, and someone who understands I collect stamps as if they were stickers. Yes, I want to see what everyone has in their drawers. And I'm still baffled that people prefer UPS to USPS. But, it's like that. Lots of folks prefer paying more for less, who am I to argue with them? Maybe I'm fond of this place because it's always the same throughout the years, or reminds me of my childhood? Either way, I love this small branch. I love the employees I run in to. I'm mad it's got so many low stars.

The award for the worst USPS branch ever goes to the Cupertino office…read more I have had repeated problems when sending packages to a student in the UK through this branch. For the first package, the address entered into the USPS system was incorrect, because I had written the correct address on the box. The package magically arrived despite the incorrect address on the system, after a lot of difficulties for receiver. Her name was incorrect, city was incorrect and post code was incorrect!! The second package never arrived at all. For the third package, I took a photo of the shipping label before leaving. Although the clerk seemed unhappy that I was taking a photo, I did it anyway. When I reviewed the photo at home, I discovered that I had declared the package value as $40, but the value entered on the label was $178. If that information is used by customs, it could result in significantly higher import charges for the recipient in the UK. After multiple incidents, I find it difficult to believe these mistakes are simply accidental. In my experience, some employees at this branch have been rude, have raised their voices at customers, and have treated people disrespectfully. I have also observed customers being pressured to select positive satisfaction ratings before leaving. Based on these experiences, I have lost confidence in this branch and would not recommend using it for international shipments.