This was an amazing experience completing all the necessary documents, including FBI…read morefingerprinting, apostille services, and fast, efficient international shipping. It truly felt like a one-stop service for everything I needed. Jay helped me so much through email and with my personal requests. His responses were always prompt and kind. I absolutely recommend this place for the excellent services they provide. I live in San Francisco, but it was worth driving all the way to Sunnyvale. Thank you so much for taking extra time to help me and for your great support and kindness. Thank you as well to Reed and everyone on the team for all your help.

Decent and reasonable fees they charge. They provide honest…read moreand good services. They provide many types of services

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

I needed some documents quick, on a deadline, and I came in to get help scanning and sending me a…read morefew files. The "emailing" of the files was $2, on top of the cost per page to scan. The process was quick and easy, staff was very helpful and efficient. I appreciated that it was pretty much full service.

This is the best ups store of all time in my opinion. Hands down this place has friendliest…read moreemployees i know who will go out in limbs to accommodate your shipping needs, especially return items. Now they don't ship out large ebikes, and etc but what they do ship, they got you covered.

Terrible 15 min interaction with the short girl with yellow highlights... I didn't even bother…read moregetting her name because I'd hate to meet someone in the future and be reminded of her. I came into UPS for the first time ever--I've never returned a package before--so I wasn't sure what she needed from me. I showed her what was on my phone and she instantly snapped at me. The second time I asked what the purpose of the thing on my phone was, her attitude was already loud enough. I had to tell her to calm down because they were simple questions. She snapped back saying I needed to calm down and that I was being rude and that I "wasn't listening to her," even though I was literally showing her what might be the thing she was asking for. I wasn't rude, didn't raise my voice, nothing--but she came off so aggressive for absolutely no reason. When all I did was ask a few questions to understand what she wanted. Her position requires basic customer service, and based on those 15 minutes, she doesn't have the ability to handle even the slightest inconvenience. Must be a tough job scanning packages. God bless her, truly.

I had an amazing experience at Postal Annex! I originally reached out through Yelp with a question…read moreabout their notarization services and was honestly surprised when they replied within 20 minutes. That level of responsiveness already told me they care about their customers. When I went into the store, I was a little unsure about the notarization & apostle process, but the employee took the time to thoroughly explain everything and walked me through the entire process step-by-step to make sure I submitted my documents correctly. They were patient, professional, and made something that felt confusing incredibly simple. Even better, after submitting the documents, I had everything processed and back to me within 48 hours. The whole experience was smooth, efficient, and stress-free. Excellent customer service, fast turnaround, and very knowledgeable staff. I highly recommend Postal Annex to anyone who needs notarization or shipping services. I'll definitely be coming back!

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

I had an item to ship with Mercari . I had the shipping label but wasn't able to print it …read more Barbra was so helpful and helped me print out my label and also got the package boxed here to send out .

I was in a pinch which involved a construction crew waiting for me. Frantically Called Jeff who was…read moreable to provide rivets on my banners while I waited. This done with friendliness and a smile. Terrific above and beyond service at a reasonable price. Who the heck says that about FedEx! It's almost like a different company with this new management. I appreciate it the kindness.

Such an awful experience at this Postal Annex location. I've had good experiences at other…read morelocations, but this one was a complete nightmare. I stopped in to drop off a few return packages since it was conveniently on my way home -- big mistake. Chuck (who I believe is the owner) didn't scan any of my packages, which was immediately suspicious. When I questioned it, he said they don't scan these kinds of packages... yet he ended up scanning the FedEx one but not the USPS one. When I asked for a receipt, he refused and said, "We don't do that here." I had never heard of a shipping place that didn't offer drop-off receipts. I was caught off guard and honestly should've asked for my packages back right then, but I was a bit shocked. I turned right back around and came back to retrieve them and he said no because once packages are "past the counter," he couldn't return them and they're already all mixed up. I pointed out that he didn't even scan my packages.. and I could clearly see one of my packages. I even offered to match my ID, but he refused and was incredibly rude about it. I should've read the reviews before stopping by this location.. that's on me. But now I'm so worried my packages will get lost or never make it to their destination. This is a ridiculous way to run a shipping business. I will never come here again and will absolutely be warning others to stay far away.

U fortunately thy closed due to the landlord selling the entire shopping complex to developers…read more I've never had issues receiving tracking, notary, or help from Chuck. Hoping to find where they move to and continue using their services.

Angel was fantastic! He helped me print exactly what I needed and did so with remarkable kindness…read moreand patience. Truly above-and-beyond service.

Stopped here to have items packaged up and shipped. They were pretty busy and only had 2 employees…read moreworking both the Print & Ship sections. They still took the time to help out and were pretty friendly. Plan on being here more time than you would expect due to not enough employees though.

I can't say enough good things about this place. I was confused about sending a large box to…read moreAlgeria for one of my clients. Memon went out of his way to find me the most cost effective solution. He followed up with me the next day after giving me a several options. He genuinely cared about my concerns and did not seem pushy or hungry for business. In the age of big corporations, it is good to see high quality service from small business owners like Memon. I definitely recommend him for any mail or shipping needs. Thanks Memon!

Owner is so kind and went above and beyond on a package we sent to South Africa. Items were…read moreirreplaceable so to have them arrive all intact was such a miracle and I don't think we would've had such great luck if it weren't for the owner tracking it every step of the way. Thank you HB Postal!!!

Stopped in On Sun afternoon to drop some items for Amazon return. Store was not busy. Was clean and…read moreneat and service was friendly and quick. Will stop back again. Dec-Jan holiday hrs shown in image attached

This is a fantastic UPS Store! (Stevens Creek/Lawrence) They are nice and take care of every…read morequestion and need I have. Do not go to Homestead store. Rude and inflexible! Sally, the manager, at Stevens Creek store is so knowledgeable and nice to work with. She helps you understand about the Amazon rules. I highly recommend this store! You won't be sorry.

Tiana was absolutely wonderful!…read more I was struggling to sort out some information and was getting nowhere with a complicated process involving another vendor. Tiana was incredibly patient, knowledgeable, and determined to help. She guided me through every step and made sure I got the information I needed. What impressed me most was not just her professionalism, but her genuine kindness. She made a stressful situation feel manageable and turned my whole day around. Tiana, thank you for your patience, care, and outstanding customer service. Employees like you are the reason customers keep coming back. You made my day, and honestly, you made me fall in love with FedEx a little bit more.

Not sure if his name was Frankie or Frank. His name tag said he has been working there since…read moreDecember 2025. Totally incompetent. I needed to ship something for my employer, and he did not understand the difference between recipient and sender. He had to redo it three times. At one point, he said it would be easier if I gave him my ID. I told him I didn't want to because the sender is my employer, not me. He said not to worry, he could delete it. Again, he still didn't know what he was doing and had to redo the sender and recipient. As adding my ID put down my address. By the third time, I asked if he needed me to write it down, and he said yes. The whole thing took 22 minutes. It ended up getting sent back to my work. In all honesty, it's my fault. I should have quadruple checked. (Or maybe they can hire/train competent employees going forward) This was a complete waste of time, terrible experience, and waste of money.