We have had a mailbox at this UPS/Mailbox Etc. location for 25 years plus. Since the new ownership in 2018/19 the service has went down substantially! This has been ongoing and continues to decline. This is our business mailing address and we have relied on the service provided. Since the new ownership the business has replaced all of the original staff with new employees. The new staff are overworked and understaffed. They are not really customer service orientated. To access packages sent to the address, mailbox customers can no longer go to the counter if other customers are in line for mailings, etc. Therefore, it is often days before I can get my packages as I am not able to wait for lengthy times to get my packages. Mail to the actual mailboxes to be deposited often and daily are not deposited in a timely manner. I am unable to get my mail because mail is not deposited regularly by mid to late afternoon. I have stated my dissatisfaction of these problems to employees on multiple occasions. I am reluctant to change my patronage to another business as I have had this address for business purposes only for more than 2 decades. I sincerely hope the owners will take steps to move back to a customer service based business. If you pay a monthly fee to recieve your mail at the location you should be able to get your mailings daily without waiting in a line. read more

Ive had a mailbox at this UPS store for 16 years and they were outstanding up until about a year or year and a half ago. I used to go in to get my packages and it would take 5 minutes or less. I was in there the other day and it took 25 minutes as they only have 1 person working at a time. Long lines are now the new normal here! There might only be 5 or 6 people ahead of you but one of them has a big order and we all just have to wait because of the lack of employees. I think there was a change of ownership over a year ago and thats when this place went to hell. They hiked prices. It's not that the new employees are bad, It's just that there are NEVER enough people working, usually only one. read more

We are one of the major antique clock dealers in the U.S. and have been a client of UPS Store No. 0960 on Mountain Ave in Upland for over twenty years. In that period of time we have shipped literally hundreds of higher-end antique clocks through this particular store (and with other UPS Stores spread across the country). That is until this store changed ownership and both their service and attitude went south. All of our clocks get double-boxed. These stores are trained in professional packing methods, at least they were under the prior ownership. The new owner managed to purchase the store and drive away the key employees (Michele, Paula) of the former franchisee... and now they are driving away their longtime customers with crummy packing and an absolutely absurd attitude. The last shipment we took to them was purportedly packed by the new manager. It should have arrived in PA unblemished given that the instructions were to double-box the clock. In street parlance that means to wrap the clock (and sub components) with bubble-wrap then put peanuts (now banned by UPS so replaced with air cushions) around the clock in the inner box; then that box gets air cushions around it in an outer box. No brainer. Well, it apparently was for them as the clock was damaged in transport and a claim filed by our PA buyer. We took another clock to them this week and they told our customer they would only ship it via ridiculously expensive second-day service. I guess they knew that their packing was so crummy it would not hold up for more than two days! SO... because of their inept packing they have a new "policy" that they won't ground ship and insure an item with a value of over $900. Oh, you can ship a $3,500 item with them but they will only insure it for $900. Stupid policy. Ignorant policy. Long-term client departure policy. Ugh! Don't try reasoning with either manager Deeisy or, heaven help you, with the owner who would not even speak to a client of twenty-plus years. Unbelievable! SOLUTION: We recommend that you use the UPS Store just down the road a bit at 154 W Foothill Blvd where we have moved our business. No need to deal with a store where you may have problems and an ownership attitude that sucks. AVOID THIS STORE ~ THERE IS ANOTHER ONE CLOSE BY! read more

So I go to this store today at 2 pm. Store is empty. I have a package which I need a little tape. I'm greeted by this lady, Hispanic I believe. She is very unfriendly. No greeting at all Just comes out of a back room. I tell her I need to ship this pkg. already has paid postage. But I ask her for a small piece of tape. She says cost is one dollar. I am fine with paying a dollar mind you. But have shipped many pkgs at different ups stores and never been aske for money. So I casually say o I didn't know there was a charge Is this new policy. And she answer in a real B----- attitude no its always been like this... I pay her the 1 dollar without comment. And say have a nice day.... she responds I will and will not let you ruin it... you would have to be there to appreciate her bitterness. I am happy to pay for supplies But I refuse to be treated so poorly. Never will I be back read more

I have been there on three occasions, spoke to three different associates to get a key made and nobody has known how to do it.

The ladies here are always friendly. I've never had any issues coming here to drop off my returned Amazon purchases. This location is clean and I've never run into times where this place had a waiting line. read more

I really like coming to this UPS store there is always a notary. The times I came here I had only had to wait no more than 5 min. The notary charges only $15.00 which is a good price. read more

Been going here for years. So this isn't based on just one experience. It's just ok. Only two stars because of the larger older lady (not the notary lady). This lady always has a grumpy face. She's not very nice. Her tone is impatient and a bit haughty. But the worst thing is she speaks low and garbled. It's like she doesn't move her lips. "That will be five dollars." Comes out like, "thwefahdos". I still go there, but can't wait for another store to open up nearer to me. By the way, there's a young Latino lady who started working there about a year ago. She's probably the nicest employee I've ever met anywhere. read more

We've had a box there for approx 1 year. When we signed up, they told us the mail is normally out by 11am every day. That has never actually been the case though. We have to call on a daily basis. We are lucky if they mail is out by 3pm. We have our business mail sent there and we are not satisfied with the service they provide. Most of the employees are kind but they are always "too busy" to have the mail put out at a decent hour. The only person that needs to put a smile on her face and be more polite to the customers is Paula. Once they actually lost one of our packages and we told them we never picked it up. They ended up hey found it the next day and we didn't even get a "sorry for the mix up." On a positive note, they provide the service that emails you when you have a package that was delivered for your box number. That is very helpful. Also, their location is very convienent and there's never a problem with parking. We would not recommend other people to this UPS store. read more

Slow, understaffed. With Amazon relying on ups I have to drop stuff off here often. Place is slow and always crowded. I understand there is a employee shortage but ups can afford to hire more people and pay them enough to insensitive them to be employed. Seriously place is is bad as the CA dmv. read more

This is a relatively nondescript UPS Store. I really like the fact that they have affordable Notary Public services in-house, and this is why I go here. The NP's are not always super fast, but they are always pleasant and professional to work with. They also offer packaging services, post office boxes, mail drop, and UPS pickup. read more

Do not use. Lies about overnight services. Our OVERNIGHT PACKAGE ARRIVED 4 days later.

Very helpful with many stationary options, calendars, planners, and of course mail service. Friendly and clean. Thank you.

I have been coming to this place for years every month and ever since they have new owners and got all new staff the customer service has been so bad. Both associates have a bad attitude and have even rolled their eyes at the customers.They have been extremely rude and have been over charging for every little thing. Took me awhile to write this review because at first I thought they were just having a bad day but nope, now its been multiple times with the different associates and they have been so extremely rude!!! read more

ZERO stars. This is a UPS MY Choice location where you can have packages sent instead of your home. This store sent my UPS small pkg back to the sender on the same day they received it & NEVER notified me because someone in the store decided that they had too many UPS pkgs. UPS needs to have this store lose their affiliation. Staff is often grumpy. NEVER use this place. Filing a grievance with UPS Corporate. read more

Horrible. Overpriced, price gouging. I went to send a small letter, bought the mailer from them , and they wanted to charge me $7.00 to mail it 30 miles away. I left in disgust, drove up the street to the post office on mountain and baseline and they put a stamp on it and mailed it for 71 cents!!! This place is run by a greedy person that makes sure to gouge you at every step, the employees are great but the management and policies are really out of whack with being a valuable service to the community. The employees told me themselves that they are trained to send at the highest cost and hide the cheaper option at every turn. I used to give them my business but for shipping large items (anything larger than an envelope) I go to FedEx/Kinkos across the street and they are always consistently 40% cheaper on everything. Now with this last attempt to mail a single envelope I have completely given up on this place. Save your money. Go elsewhere. read more

I never read the reviews on this store until I applied to work there....I have been there before and the service is not friendly, and now it makes more sense, its the new owner! So I applied for an opening position, and I never got a response. So I moved on with other applications to other jobs, and the owner of the store contacted me via email today, asking if I was still interested, and he asked me what availability i had, how many hours I wanted to work (part-time btw), and what pay I was looking to get. So I responded to all his questions (Scott), but apparently he didn't like my answers and he rudely told me that I didn't have experience in the field, that 32 hours was a full time, and that he needed availability on weekends. At the end he wrote "Good luck"! If the owner is rude and unprofessional, what can we expect from the employees? I would advice anyone to try the store in Euclid and Foothill for your packing and shipping needs. Its only two lights away on Foothill and the service is awesome. No one should experience rudeness when the service is not for free. After all, customers like us is what pays their salaries. As for me, I am so glad he was rude, because now I know not to work for such a jerk!! read more

Really fast. Had to come a second time and the main guy knew who I was. Recognized me. Great customer experience

the staff is amazing here mary ellen always very helpful and makes u feel welcomed 100%. but i am disappointed since a new owner took over mr robert there has been many bad changes. prices are ridiculous high with no fair warning. the late fee is more that the box itself. you cant split payment you cant even pay monthly!!!! this is just bad for business dont know where mr robert got his business skills because all he is going to do is lose customers instead of gaining. i got a late fee of $25 with noo fair notice or new policy nothing !!!! makes me so mad. i wont be renewing next time. dont go here two thumbs down! read more

I came in at 9:30 am this morning and it was great because no one was there. Michelle, the UPS rep, helped me with all my documents. She was knowledgeable, friendly, and professional with my transaction. Thank you Michelle for helping me get my documents notarized and mailed out successfully so that I could get my marriage license. read more

My experience...So annoyed went in to print a shipping label..omg for someone who is not computer savvy I did not get he service I thought I would get!!! That's why this location has 3 stars on Yelp ! If it wasn't for the associate Bri who was helpful I would give this location 1 star!! read more

Brianna is a customer service angel ! She was genuinely helpful & friendly . She made me feel like my problems and questions were her own ! Best customer service I've had in a while ! Thanks girl ! Will be back to drop off future packages . read more

Very friendly and helpful staff, I could go to one of the larger stores, but prefer going here for the personal service. Full service shipping without the hassle of the post office. read more

Stop by the store to mail an extremely huge package and Michelle was absolutely efficient and help me quickly without trying to sell me extra crap. read more

I run a small business and do a lot of shipping. I've worked with numerous USPS, fedex, and UPS stores and this particular UPS has the best customer service of all which, truly, makes my job 200% easier. I've come in here twice. The first time they helped me choose a box (from a whole lot of size options) and then patiently found the most cost effective way to help me ship. Today, Brianna was helpful and kind - I haven't had customer service like this in years!! Who goes out of their way to help a customer AFTER they are closed? These people. I'm NOT suggesting you come here near closing, but I am suggesting you come here for all your shipping needs ever as it will make the experience so much easier. read more

Love the ladies at the UPS store ! I've had a mailbox here for many years and they are always so nice when I come in for my mail !!

10 for notary, not bad . I recommend you check out this place. They ate a small office but has what you need. Nice friendly staff

There's several very wonderful ladies working here but I know one gentleman who WILL NOT go out of his way to make sure are helped. Huge attitude and I cringe when he helps me. I would give 5 stars if it wasn't for him! I won't be going back because his service is so awful. read more

I made the appointment for notary service at 10am. When I came in, the staff said notary person does not come in until 2pm. What is the point of making the appointment? Don't waste your time. Never coming back read more

I went into the store to have an oath completed by notary. This is one of the few places close to me that keeps a notary on staff everyday so I really had no choice because I urgently needed a notary. This happened on 11-4-2020 in the AM hours. I went to notary training as well and have been a notary for the past 4 years so I do know how to notarize documents. I asked for a very specific notary act called an oath. Meaning I read the oath that is prewritten on the face of the document, the notary would hear me say it, check my ID, watch me sign, and then add seal and record in notary book. This girl forcefully wanted to give me a jurat which is not what I asked for. I asked for an oath but she would not budge saying that the verbiage was not there, but OMG this oath document is directly from the state of California recorders office, why in the world would this not be correct?? So she fills out the jurat and I told her I don't want a jurat I asked for an oath. She says ohh well I'll give you the oath after ‍ at this point I am frustrated to the limit of my patience. Then she stamps my official state document with a see attached stamp!! Jesus H Christ!! You just defaced my official document. I had to call the recorders office to let them know what happen and the representative I spoke to told me in the 10 years he has been working there he has never heard of a notary not signing an oath directly. I should have gone with my instincts and knowledge and left the ups store as soon this notary gave me indication that she didn't know what she was doing. I had to send in my docs as is but if they are not accepted I will be filing and errors and omissions claim against this UPS store and it's notary. Be very cautious about having important documents notarized at this location. read more

Great store love the new remodel.the staff are friendly and helpful .they offer lots of services including notary,P.O. Boxes with a real address so you can get all your packages sent their and they will let you know when it has arrived.They also have live scan and lots of other services.I will be sending all of my holiday packages out with this store . read more

I walked in at 4:59 pm, 1 minute before closing on Saturday with a slightly complicated shipping matter-- and Evana helped me anyway! I could tell she was slightly annoyed but she got it done. I was so glad I got it taken care of and didn't have to come back on Monday. Thanks! read more

I called this location today about a missing piece of mail at my corporate mailbox. Apparently I called the wrong location and the employee started yelling at me for wasting her time and hung up in my face!!! Ironically, I live in the neighborhood and do use their mailing services from time to time. Going forward I certainly won't give them my money. Its invariable that negative word of mouth can kill a business. Good luck. read more

I needed their help to create a shipping label and pick up from a different location. They didn't even want to help me and their exact response is "we can't do that." Please tell me what a UPS store does then because I'm pretty confused. read more

I came in with a ton of packages (over 10) because I was moving and using UPS to ship most of my stuff. It was no problem for the staff at the UPS store. They were fun, friendly, and handled the big order with a sense of humor but also great efficiency and organization. All of my stuff came in the exact day they predicated and everything that had been labeled Fragile looks great. Thanks guys!!! read more

I was so annoyed by the service of this store that I felt compelled to sign up for Yelp just to leave a review. Here it is: Clearly, these people have no idea what they are doing. It would be in their best interests to use their down time, which is 90% of the time, to learn the system, maybe some geography, and how to ship packages overseas , instead of dawdling about the shop. My package was returned so I took it to another UPS store which looked at it and said the label had been printed all wrong. Of course I had to pay for the package to be sent. Again. Thank you for wasting my money and time. read more

I lived near here for over 8 years and just found this place. I came a few days ago to send a package and was welcomed by Michelle with a smile. As I waited, a customer was talking with me and he seemed to be a regular here. I came back a few days after to fax a document and Michelle was here to help me again. Quick service and helpful with other questions I had. Guess this will have to be my go to spot for shipping! read more

Horrible...went here today to get some paperwork notarized & will not return. Not only was it expensive, but "mary-ellen" could use some manners & learn how to work under stress a little better. It got a lil busy (and by busy I mean 3 people in line including me) & that's when the manners & customer service went out the door. The only nice employee there was what seemed to be a new girl. Fed-ex thanks "mary-ellen" for her lost business. read more