The gentleman I dealt with over the phone made this a 1star. The lady- who seemed to be the owner, would have earned this a 5star. So you can see the avg. is 2 because I just can't recommend this place to anyone I am friends with. MY STORY- I order an item online and had the choice of which UPS store I had them ship it to. This address was the closest. I paid UPS an extra $9 to have it shipped quicker. I was emailed when the store received my package. My wife went to get it and the gentleman refused to give it to her because it was under my name... I get that, but the fact that he wanted to CHARGE ME an extra $4 because I didn't have a mailbox there was ridiculous! I spoke with him on speaker phone from my work while my wife held her phone up to him. He told me if he accepted every package from "non-customers" he'd go out of business and not have anywhere to put them. The out of business part, I don't get... The storage issue I can see. He then proceeded to tell me he could get sued by UPS and lose his business for illegally accepting packages without us having a mailbox there. WHAT??? UPS suggested this store! I went to pick up my package and a nice lady knew my issue and apologized. We both saw each other's point and I left happy... even having to wait another 3 days due to my schedule. I feel bad for her, because she is probably supporting a family. The other guy... he's going to be the reason why this business fails, or at least, lost me as a customer. I haven't decided to contact UPS yet. She may have changed my mind. read more

Owner is pretty rude and passive. Scanners are down most of the time so line can be long.

All the negative reviews are spot-on. The Indian guy is the rudest employee/manager I've experienced in my entire life. Apu has better customer service. He's not just a POS, but is condescending and argues with you to death speaking over you. I'm just trying to get my side of the story in a polite manner, but he won't have any of that. I agreed to let him give me a partial refund because at that point, I was willing to take anything. He apparently was struggling to apply the partial refund, so he said, "I'm feeling generous today and will give you the full refund!" But with a major attitude like he wants me to bow down to him for my more than deserving full refund. I wonder if anyone challenged him to a physical altercation yet. He speaks to people not like customers, but i've heard him in the past where he's talking wild like he wants to fight people. This location should be avoided at all costs and go to another closest one if you can. It's a very bad PR for UPS to have this location in operation by these employees here. Google Pop Copy from Chappelle's Show. That place had better customer service than here. Negative 5 stars. read more

I came to this store to pick up a package. The Indian worker behind the counter refused to release it because I didn't have my physical ID. He wouldn't take a picture of my ID. That was fine and he was following procedure. He told me he could refuse the package and it would go back to the hub where UPS would attempt redelivery. That didn't happen and it went back to the sender! I called the store to get advice on how to correct this. The same guy was so insensitive and never apologized about his mistake. I also called UPS directly and they were completely useless. Eventually I had to reorder the same items online. This UPS employee needs some retraining so he cannot give out bad information again. read more

If there was an option for zero stars, I would have picked that instead. This is the WORST ups store I've ever been to. I'm pretty confident that the older man behind the counter has never had a good day. I've been a customer at this store for at least 5 years and nothings changed. There always seems to be an attitude, even if you're just dropping off a package that is ready to go. It's unfortunate that I have to go out of my way now to get to another UPS store, but business should be given to people who actually appreciate their customers. read more

I came in here one day to ship some medical equipment. The guy who runs the place took a fair amount of time to help me weigh things out and helped me figure how much it would cost to pack and ship. The billing cost was too high for me because of weight so I didn't end up shipping, but I appreciate that he and his associate took the time to help me figure it all out! Professional, to the point, worked quickly and was very helpful and friendly. read more

Worst service ever don't remember the lady's name but terrible service she throwing packages everywhere

I have been getting my packages from the Villa park location. The staffs there were so friendly and professional.

Stay away from this UPS. I had to control my anger and go sit in my car and let my wife send out our packages. The owner is an idiot and is hesitant do send out any packages because he doesn't want to pay for any damaged packages it seems like. Never coming here again because I might put my fist in his face. Go to the UPS on Collins. read more

wasn't too busy this holiday season and the service was fast. very good. it is fine value for money and I got the service I requested.

This ups store has the worst service of any I have ever visited. The owner is rude and unhelpful. They have lost packages of mine and refuse basic courtesies. Don't give them your money. Go anywhere else. read more

I agree with a lot of the reviews here. Both of the people at the store are rude, they act like you are imposing on them when you come in to drop off a package. The man (owner) is never friendly, sometimes the woman might be if her meds are working. I only go to this store because it is convenient, and I have shipped hundreds of boxes through this particular store, so they should be a little friendly but not here. Today, I had three items and I needed a little bit of tape to tape some boxes together and after I had finished I asked if I owed them anything for the five feet of tape I used and she said yes $4.00. I was stunned. Customer service is not a consideration at this store. It is a little further away, but I will use the Anaheim Hills store in the future. They say hello and are glad to see you. read more

I stopped by this store yesterday afternoon, and I was appalled by the rudeness of the lady behind the counter. She didn't greet me, acted like I was inconveniencing her, and didn't even say your welcome, when I thanked her. There are tons of other UPS stores which much nicer people. I am never going to that store again. read more

Quite possibly the worst customer service I have experienced. They constantly make you feel like you are bothering them. I purchased a P.O. Box at this location, and the hoops I have to jump through to get my own packages is ridiculous. They have misplaced or lost my packages on more than one occasion. They claim they never received anything, when I have confirmation from the companies that I have ordered from that my items, in fact, were delivered. When confronting the store owners about it, they interrupt you mid sentence, and make you feel like an idiot and it's your fault. They act like it's a personal offense to them that I have more than one name listed for my box, and receive items under more than one name. I will not be renewing my contract with this location, and once I figure out how to report them to UPS, I will be doing that also. AVOID THIS LOCATION AT ALL COSTS. One star, because zero stars isn't an option. read more

I don't understand why people say such negative things about this place.. The employees are always friendly and help me out. There is never a line. And my packages always get to their destination. 5 stars for this store!! read more

I love these guys! I've been with them for a few years now and have always had, and continue to, a great relationship with them. My mail is kept tidy and safely stored away, the store's clean, I'm greeted sincerely when I walk in, help is proper and fast. That's something I'd like to mention; on the rare occasions there happens to be a line, people are in and out of there within five minutes. Doesn't matter how long the line, I've seen everyone out of the store with their mail or their purchase within five minutes. I call that efficiency. It's a nice vibe too. Most places in Villa Park aren't as kindhearted and even a little stuck up but not The UPS Store. Feels like I'm talking to regular and nice people and I'm happy to keep going back. 11/10 would mail again. read more

$2.50 to print a one page return label and $4.50 to tape the label to the box and tape the end of the box closed. She failed to mention either when she suggested I do that instead of buying a box for $6.50. Rip-off. A couple dollars would have made sense. read more

don't count on the store being open during their posted hours the hours are M-F 9-6 Sat 10-4 came here to pick up packages because I have PO Box with them the store just closes whenever the owner wants to close . waisted my time in making the trip twice on two separate days. the store closed before the posted close time I m moving my PO Box to another place as soon as my contract is up read more

Sign says they are open till 6:30pm and its 5:45pm. Terrible business practice, this is a consistent thing here at this location and I regret signing up with them. read more

The UPS Store - Closes to their paying customers when they should be open. Terrible business. - Shipping Centers Near Me - Villa Park, California

Mailed a couple of Christmas packages, then asked for 2 books of stamps while tending to my toddler. At home, when I checked my receipt, I noticed that they charged $15 for a book of 20 stamps (over 50% mark-up). They did not mention any kind of surcharge while I was in the store. I opted to return to the store and return the stamps since I purchased two books (now a $10 overcharge), then walked down to the post office (same shopping center) for the accurate $9.80/book price. I understand some places surcharge, but at the very least they should let you know. And a 50% surcharge on stamps at a mailing store is absurd. I will not be going back. read more

The people who work here are so unpleasant and have such a negative attitude. I'd like to support my local business but they act like they do not want it. I ship at least four packages a week, preprinted with a shipping label; all I need to do is have them print up a receipt. They act like I am asking them to personally hand-deliver each package. I have stopped going here even though it is my most convenient UPS store. Instead I drive through traffic to get to the store on Tustin and Lincoln. It is a little bit more of a hassle but the people who work at that store are so pleasant. Never going to the store again. read more

That not right I drove across town cause this one was the closet and it's closed. Yelp said it closes at 6:30 pm Yelp your an asshole your wrong read more

The UPS Store - They close at 6pm - Shipping Centers Near Me - Villa Park, California

Let me start this off by saying owner Melinda or so called owner you is overwhelmed with 3 customers in line and started to panic. I was second in line trying to perform an amazon return and this racist white woman didn't want to help with my return because I didn't have tape and she went a step further and said I have tape for you but I will be charging you for it....you're going to charge me to tape a roll of plastic I asked and her response was I sure am, we're in a pandemic! So you're going to charge me for tape to put the label that I brought in on the package?! Wow what a you know what! She said she can't scan phone because she has to stay 6 ft way (this was for my other package) as if you can't just put the phone on the counter and step away while she picks up the scanner and scans the phone...like I said she's a socalled owner but she has no right being behind the counter dealer with customers. That said it sure explains the low stars they have on Yelp. read more

I live less than a mile away from this location and need UPS drop off services at least three or four times a month. Even though I am loyal to the businesses in my city, I absolutely refuse to patronize this location. The proprietor here is extremely rude and abrupt. I actually go out of my way to The UPS STORE at Lincoln and TUSTIN to do all my shipping needs. read more

Not friendly. The man behind the counter did not greet me, instead he just snarled a question at me, "When did you get it?" I suggest sending him back for more customer service training. read more

The service here is both friendly and efficient. I would strongly recommend it for folks living in Villa Park.

Horrible service! Do not ship UPS if you need to insure anything of value! It took 3 months to finally get paid on our damaged item not to mention not having the item for use for those 3 months... The insurance wasn't explained well. If your item is damaged do NOT throw the box it was shipped in away. Also be sure to inspect the item with UPS prior to packaging. I paid 100.00 for the insurance and ended up spending hours of my time fighting to get coverage.... Ship Another shipping company if you need to insure your item! read more

Very helpful! I have sent out a couple of packages from this store, and each time I had no problem. I would go there again instead of the UPS hub. The people working there were friendly and took care of all my packages for me. read more

Ripoff! Last time I visit this place, rude owner. Major attitude problem. Tape fee for a 12 inch piece of tape. No customer service, no etiquette, no courtesy. He would rather you take your business elsewhere, then why bother. read more

Very convenient UPS location and open on Saturdays! Great place to drop off my pre-labeled returns and they also do notary. I'm too cheap to have them box up or ship out my stuff, but they're a great spot for dropping off. read more

My experience over the past 8 years at the UPS Store in Villa Park has been nothing but positive. I am always greeted with a smile and a welcoming attitude. I have been picking up my mail there for years and they have never made a mistake. At times I do UPS drop-offs with no issues whatsoever. Notary services are flawless as well. I am happy to recommend this store to you. read more

I called to ask a simple question , whether their notary was always available during normal business hours. I was put on hold for over 4 minutes. So I will go elsewhere. read more

Thank you to Melinda for continued wonderful service! Even though some of the guidelines make it more difficult to ship packages, she is still providing us with excellent service and a cheerful disposition!! read more

I live in Villa Park and have come here often. Recently, I needed to do certified mail (IRS). It was 5 minutes before closing, the person was not only there but did everything in three minutes, filled out most of the information for me, very helpful. I just ordered a PO Box, and the experience was the same. Plus got 15 months for the price of 12. I have seen the people there interact with others, and have never seen rudeness, just professionalism. The Santiago is a great, great center, and the UPS Store adds a lot of value to the location. Keep up the good work!! read more

AVOID THIS LOCATION! I have reported this location to UPS customer service and hope they will take action. While traveling out of state, I received notice that a package had been attempted to be delivered to the home I am staying in in CA. The package required a signature and was addressed to my previous married name. I called this UPS location where the package had been left for pickup and the manager/owner assured me that he would hold the package until my return this week. Recognizing that I would need multiple forms of ID due to the name change, I took my CO drivers licensee, mail in my name to the local address, a credit card with the correct name and a court certified copy of my name change. The manager refused to look at any of the identification, simply stating that unless my drivers license had my name and the local address, he would not give me the package. When I asked about my options for getting the package, he said that he would simply have it redelivered the next day. I TOOK A DAY OFF WORK TO RECEIVE THE PACKAGE. When the normal time for UPS deliveries in the area had passed I checked the tracking number only to discover that he returned the package to the sender stating that I never showed up to pick it up! I can respect rules that UPS may have about identification and the need to not release packages to the wrong people. UPS must have a way for packages to be picked up in these circumstances, but if not, the solution is NOT to lie to the customer about next steps. It cost me a day of lost wages waiting for a package that he intentionally returned. I refuse to support a local business that is not honest. There are too many hard working business owners and I have choices. Do yourself a favor and avoid this store! What lies will you be told? read more

I went in to purchase a single stamp and the guy behind the desk charged my 80 cents for a 49 cent stamp. That says everything i need to know about this company. I hope your profit margin on a US postage stamp is worth bad reviews. read more

The place is a ripoff.They wanted to charge me $15.00 to return a jacket I purchased.

I came here to ship something priority mail and the rude man said priority mail does not have a tracking number. I proceeded to tell him that priority mail does issue a tracking number and he said I will call the post office and get one for you. I came back later and not only did he not have a tracking number, he was oblivious to any of my shipments and could not find any records that I shipped anything. My packages were not delivered and are now lost! Do yourself a favor and stay away from this UPS store!!! read more

Horrible customer service, and extremely cheap management! They charge for a strip of tape!!! Also their prices are much higher than everywhere else for packing material. They also charged me extra for shipping as well by increasing the weight, I recommend any other USPS location. read more

I stopped by today to ship a pre-paid package that was delivered to me by UPS just yesterday. I had only cut the top adhessive tape in the middle to check the merchandise and I decided to return it. The rude man behind the counter asked me to pay 2 dollars to retape just the top part of the box, where the two halves meet. That is about 2 ft of plane tape. I mentioned to him that the package was packed by ups but he claimed he cannot do anything about that and went to get the tape to charge me 2 dollars. Needless to say, I did not pay him, took my package to the UPS location on chapman, they taped my package and shipped it, no charge. Stay away from this UPS location, the guy is a rip off. read more