'Open' but doors locked and sign on door that they will be back...no time given. Just drove 10 min…read morehere and this is CRAP!! I called the phone number in the 'we will be back' sign and rang twice then went to voicemail. Terrible.

Dropped a package off 5 days ago and it has not even scanned... the worker is friendly but he said…read morehe would drop it off the next day.

I came a couple times the past few months while running errands and moving. Super helpful,…read morewelcoming staff - family operated. I was able to get my things shipped with no stress, rent one of their U-Hauls with ease and full support, and buy moving products (boxes, covers, etc.) for a lower price compared to other places! Come when you need help, and you won't be disappointed.

Ship Stop is everything. They ship using whatever carrier you want - UPS, FedEx, USPS, etc., they…read morecan handle packaging, some UHaul services, and much more. They also seem to be branching out into the realm of metaphysical retail, and may soon be offering incense, crystals, and other such aura-alignment paraphernalia. They play jazz on the loudspeakers, and the proprietor Ram-El (sp?) is very professional and courteous. I use Ship Stop as much as possible.

May 2026 We are…read morefortunate to have multiple UPS stores and drop off locations in our neighborhood to choose from, but this one is our "go to" and favorite UPS store. Family owned and operated shows in their friendly, accommodating attitude and exceptional customer service. Always helpful, kind and make you feel valued as a customer even when you come in with a handful of different packages or QR codes. Give them your business and enjoy a team with the work ethic and honesty it takes to be a contributing business in our community.

So I came in today struggling to open the ups door with a 40 lb package balanced on my baby's…read morestroller while I carried my baby on my hip .... immediately I had the door opened by an angel of an associate who made the process seamless and who's kind demeanor felt like a breath of fresh air! I believe the associate's name was PIERCE ( I hope I heard name correct) and they were the kindest, quickest, most professional person I've come across at a local ups. Idk I had to come on and give them recognition! *Pierce for president!!!!!! Whoop whoop! Thanks.

Matt and his entire team at this UPS store are absolutely outstanding! From the moment you walk in,…read moreyou're greeted by the most friendly and helpful staff. I rented a Maibox at this location and needed to have my mail forwarded while I'm out of the area and every experience has been seamless and pleasant. They are always happy to help and they go above and beyond to make sure everything is taken care of quickly and efficiently. It's rare to find customer service this consistent and genuine. I truly can't recommend Matt and his team at this location enough-- 2024 West 15th St in Plano set the standard for excellence! Thank you all , Sheri S.

Always friendly and nice group of people. They work hard and still smile and willing to help you. I…read moredo like the Kiosk they added to do your own packages. Great location, but small and busy at times.

The service was excellent! The representatives there were very helpful and helped me sort out every…read moreitem individually. I really appreciated it and I recommend this place without hesitation!

Daniel was absolutely amazing. My mom had a bunch of Amazon returns to do. She recently lost her…read morehusband. Daniel was patient, kind, and helpful. Thank you so much for all you do!

I love Pak Mail!! I always receive great friendly customer service every time. They can pack and…read moreship your items or you can bring them already packaged up and they will take care of shipping them for you via whatever method you choose. They also offer shredding and notary public services too! They are located on the NW corner of Coit and Arapaho, facing Coit. The WalMart Neighborhood store is set back behind this little strip center.

I am embarrassed that I didn't plug a review for this business prior to this. I have been doing…read morebusiness here for several years. 4 kids all went to schools out of state and all 4 leave something at home when they head back. Excellent friendly customer service. She saves all the addresses and remembers who is where. And to top it off, they have been a long time supporter and advertiser for the local high schools.

Fast and professional service! I always come here because there is no long wait like you would have…read moreat the post office. Taylor helped me mail all of my wedding invitations - including deciphering an address for a friend in Brazil so it would reach its correct destination. I recommend this facility to everyone, they have all of the capabilities of a US post office.

I use the mail box service at Postal Shoppe. As a traveler, I need a secure address to receive…read morepersonal and business mail and packages, and hold the mail until needed. For the additional price of shipping, they package everything in one parcel and send to me at my chosen rate when requested. Saving the hassle of asking family and friends for favors. When I am in town, my box is available to check personally similar to a PO BOX around the clock. Yes, you MUST have your box number in your address, they are very clear about that when renting a box. Just make it part of the suite number. "Suite 113 #xxx". Works like a charm. The staff is helpful and cheerful over the phone to send my mail anytime I request it. If my memory is correct, my Postal Shoppe box is similarly priced to my previous P.O. Box. Takes a lot of stress out of traveling extensively.

The owner asked me to pay $2 for packaging Amazon returns which is not right. As prime member, the…read morereturn is authorized for free, no need to package as well, I still have the original Amazon packaging, just didn't tape and seal the box. Do I suppose to pay $2 just for some scotch tapes?

I went here and printed 3 pages and the guy told me the card reader only allows 5 dollars and up…read moreadded an item to it to reach 5 bucks and I ended up paying 7.35 for 3 printed pages. Never seen this at any other UPS.

The folks here are always so helpful and willing to go the extra mile. I travel quite a bit and…read morehave piece of mind I can check in monthly, grab my mail, and send a few packages.

The service here is mediocre at best. I have my business address here, and I have set up automatic…read moreforwarding for a different address. Every 4-6 months I have to call back and ask them to once again forward my mail. Every time they charge my account to forward the mail and tell me that I am now on monthly forwarding, and then 4-6 months later I have to call again. It's the same cycle. And if it wasn't a commute to get there and the address wasn't tied to so many important business accounts, I would no longer have a box here.

This is my go to UPS store. I feel like there's never any hassle here and the staff are all helpful…read moreand attentive - especially Abdul!

These guys try to charge you for shipping Amazon returns, when it's free!!!…read more They are rude and condescending. They ask the you the same question or say the same thing over and over again. ----------------------------------- Responding to your response: You're wrong in charging customers for Amazon returns. I was told by Amazon that regardless of not having the original package. You have to take it. Now on to how I was treated, you and your staff are condescending and down right rude. Dare I say, that you and your employees are racist. You guys repeat yourselves like it's going to change anything. You guys pushed me to use the language I used by treating myself as if I'm an idiot. I speak as I find and call out BS. Don't treat your customers like trash, idiots and or children. My behaviour wasn't bad, I am a two nation veteran and I demand much better service and treatment. So, you can shove your store where the sun doesn't shine (even though you think it does in you) and I will never grace your doorstep again. Sure, you have audio and video, I'm not afraid of that, but you're committing fraud and theft because of your charging customers for things that are free. I notice from other reviews that you nickel and dime other people too. If you went out of business tomorrow, I would not be said.