I went in today with 2 Amazon returns, one required a return label be printed. I had no idea and…read morethey wanted $3.25 to print one page on normal regular copy paper. That is really low, you drive your item there, stand in line so they are certain you will give in and pay whatever they require. Most people don't own printers and they are paid to take those returns. That is just plain greedy, so much for customer service. I will never do business there again.

I'm absolutely appalled at the horrible business practices and scummy nature of this UPS Store as…read morewell as the one located in Adriatic Village, both of which are owned and operated by Jeff Helgeson. My wife tried shipping two books today, and was told the only way for them to arrive in time for Christmas was the three day shipping option for $36. This is a part of a continual scam the owner instruct his employees to run where they do not tell people about cheaper options and always start with the highest tier option and only move down one tier if requested for a lower price. Using a different UPS Store I was able to ship the same items in a more well protected package for $12 while retaining the three day shipping option. As I was in the store waiting in line to retrieve my wife's package so I could ship it for a cheaper rate, an old woman in front of me was trying to ship a small shoebox sized package and was told it would cost $105 for a three day shipping option, which the employee cautioned her was the only way to get her package delivered on time despite having 11 shipping days left until Christmas. He quoted her a cheaper price of $78 for a different shipping option, but urged her to choose the more expensive option. I kindly informed her he had left out the cheapest price, and she ended up purchasing a $22 Ground shipping that is guaranteed to arrive before Christmas. In addition to these horrible business practices and employee training, Jeff Helgeson has also instructed employees to remove components from AT&T U-verse packages and chop the wires up for scrap, claiming it does not need to be returned to AT&T despite the contract with U-verse stating otherwise. Jeff also instructs his employees to charge people five dollars to pick up UPS Access Point packages despite the UPS website explicitly stating they can be shipped to his store for free. This is done by sticking a sticker on the package and charging it separately from the rest of the system in an effort to keep his scamming going unnoticed. I will never ship a package through either of Jeff Helgeson's stores, and I go out of my way to drive to Fairview or Anna in order to deliver a package so he does not see a dime of my money.

The absolute best postal annex! I love the staff. I love the services they provide. I love their…read morefriendliness, and helpfulness. Preston is usually there when I have to come in. He is wonderful. But no one in the store has ever greeted me with anything but a smile. The best!

Friendly service. Appreciate convenience of dropping off packages here. I dropped in about 15…read moreminutes prior to close and these guys took care of mailing my package with a smile.

Melissa Marr, the manager, and her entire staff have been absolutely amazing! I visit this location…read moreat least 2-3 times a week for prints or packaging, and they are always timely, professional, and pleasant--with a smile every time. I truly appreciate how quickly they get you in and out, while still making the experience personal. They greet you by name, not just as another face walking in the door! As a co-author of three books and someone who was recently featured in a magazine, I wanted to print my article. Melissa went above and beyond by creating a beautiful layout of the article and photo, which I was able to have framed. That level of care and creativity meant so much to me. What stands out most is that Melissa doesn't just serve as the manager of this location--she genuinely invests in her customers and ensures 100% satisfaction. She and her team are a true example of excellent customer service!

Melissa Marr the manager was amazing at helping me print my documents at ups at store 6215read more

I came a couple times the past few months while running errands and moving. Super helpful,…read morewelcoming staff - family operated. I was able to get my things shipped with no stress, rent one of their U-Hauls with ease and full support, and buy moving products (boxes, covers, etc.) for a lower price compared to other places! Come when you need help, and you won't be disappointed.

Ship Stop is everything. They ship using whatever carrier you want - UPS, FedEx, USPS, etc., they…read morecan handle packaging, some UHaul services, and much more. They also seem to be branching out into the realm of metaphysical retail, and may soon be offering incense, crystals, and other such aura-alignment paraphernalia. They play jazz on the loudspeakers, and the proprietor Ram-El (sp?) is very professional and courteous. I use Ship Stop as much as possible.

Came in to ask if they had international stamps, because they never answer the phone. Her response…read moreto the question "Do you sell international stamps" was "no, only Texas, Dallas stamps".

This the group here is always efficient. I'm kind respectful, they don't try to oversell you. I…read morehave never had a bad experience with them, and I have lived in Allen since 2010, and I've used them over many years. You should give them a try.They're amazing

We signed up to get the TSA PreCheck designation to make going through airport security faster…read more There were multiple places to choose from to go in to the interview portion of the process. I selected this Allen location to set up the appointment. We arrived about 10 minutes early for my 11:30 appointment and signed in at the desk set up for that purpose. We were immediately called back. We presented our passports, entered our phone number and email address on the screen, put thumbs and then the other 4 fingers for both hands on the screen when prompted. The entire process for both of us was less than 5 minutes! Shari was very professional and proficient. In fact we noticed we were back in the car to leave at 11:30 - our appointment time!

7-8-2023 - This location offers the TSA pre check enrollment. Appointment sign up online. When…read morewe arrived there was one person working in the TSA area and he had zero personality, which by itself would be okay but he was also not forthcoming with the assistance and gave the vibe that we were an inconvenience to his day. It was basically figure out the tablet machine on your own. But we stumbled through and finished. We had our TSA approvals within 48 hours and it worked perfectly on our trip.

I think it's a bit weird to review a UPS store, but honestly these guys make shipping or Amazon…read morereturns such an easy experience. I will always pick them over wholefoods to return Amazon items. There have been one or two not so happy ladies working there over the years, but in general the employees are polite, helpful with a good sense of humor.

cobee, somehow a manager and preventative of the store, was INCREDIBLY rude and unprofessional. I…read morehave never been treated with such little patience and respect in my life

They understand Customer Service more than any business, large or small, than I have visited in…read moreyears. I almost wanted to sit down and chat with them.

We went in for notary service and ended up getting the forms notarized and fed ex'd too. The young…read morelady who helped us was so friendly and helpful.

Very disappointed in FedEx. Help in the store was fine. Paid for Saturday delivery by 5:00 p.m…read more Left the store and drove 10 minutes to home. As I pulled into my driveway I received a text and email apologizing that the package would not be delivered until Monday at 5:00 p.m. But they didn't text or email me even though I provided my phone number for the shipment. They text and emailed the recipient. Also, no mention of crediting my account for the difference. It was considerably less money to have it there by Monday. Pretty lame.

05/30/23- 1150…read more Store has plenty of parking spaces. There was no line, Customer Rep took care of me right away.